• 한국IT서비스학회지
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• 제8권4호
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• pp.141-150
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• 2009

There are no objective standards for selection and improvement of SLA evaluation metrics for IT service. In this study, we analyze the current IT maturity models for selection and improvement of the metrics and then we derive them according to the maturity levels and propose the redesigned maturity model. To verify whether the model is applicable, we execute a case study based on the D company. We apply the proposed evaluation metrics of the maturity models to the D company and evaluate the metrics. We select a proper level of the D company and an improvement line after measuring evaluation metrics in the maturity level 2. We propose improvement guidelines of evaluation metrics which score is less than the improvement line's and derive SLA evaluation metrics. By using the SLA evaluation metrics for a year, we prove that the way of selection and improvement is useful.

• 기술혁신학회지
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• 제1권1호
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• pp.117-124
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• 1998

Corporations are pursuing maximum returns from their R&D investment. They are also interested in sound measures to quantify returns. In fact, they use various measures and criteria for measuring returns from the R&D investment. But the fundamental problem is that there is no generic and widely acceptable measures and criteria. To make things more complicated, measures are very powerful and influential to the people in the corporations. Herbert Simon already indicated that people do many things but people usually do their best for the only tasks which are measured. Many researchers, like Chester(1995), are interested in R&D productivity measures and risks because what the company measures really influence R&D people and output. This article present design concepts of the R&D project selection and evaluation system in POSCO(Pohang Iron & Steel Company). This is an output extract from the 6-month joint activities with POSRI(POSCO Research Institute) researchers and POSCO R&D personnel. Process changes, new organizations and new selection and evaluation criteria are developed to improve R&D performance and to enhance technology management of the POSCO. This article covers new selection and evaluation criteria only. We would like to share our experience about how we redesign the selection and evaluation of R&D projects. We also bring insights how we seamlessly integrate 4 different project selection and evaluation steps as a whole. We hope that this case will give you a clue to improve your R&D management.

• 산업경영시스템학회지
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• 제23권60호
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• pp.83-89
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• 2000

As customer's needs change rapidly in recent days, the evaluation scale about service quality is changing against the variation of the customer's needs. It is fact that the need of change which established evaluation ways about service quality rise more and more. 6-Sigma activity, called "most innovative management strategy in 20th Century", have many problems apply to service company. The important one between these problems is the problem about Critical To Quality(CTQ) Selection caused from the absence of more precise evaluation system. The objective of this study is the development of methodology for CTQ selection coincide to service company. It is the basic logic that the way to regard MOT mainly effects about total customer satisfaction index(CSI) as CTQ, after the development of the evaluation system based on MOT with customers. Also, the study focused on the case of department store progress to exhibit the reasonableness of this logic.

• 한국콘텐츠학회논문지
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• 제20권2호
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• pp.215-225
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• 2020

국내 공공건설사업에서 건설기술용역 발주 및 입·낙찰 과정은 공정성과 투명성이 강조되어 계량적 항목 위주로 업체를 선정하는 방법을 주로 적용하여왔다. 이로 인해 업체의 기술경쟁력을 강화하고자 하는 동기부여가 미흡하였고, 기술력을 기반으로 하는 업체선정방식의 필요성은 지속적으로 제기되어 왔다. 본 연구에서는 미국 공공건설사업에서의 건설기술용역 서비스 발주 및 입·낙찰 관련 미국 정부의 방침, 제반 절차 및 규정 등을 관련법 및 관련시스템을 통해 분석하고, 국내 공공건설공사에서의 건설기술용역 발주 및 입·낙찰 및 나아가 계약관리 및 사후관리에 있어서 공정하고 효율적인 건설기술용역 관리에 시사 하는 바를 도출하였다. 주요 시사점으로는 자격요건 및 역량 기반의 업체 선정, 제출 서류의 단순화, 발주자의 역할 및 책임 강조, 중소업체에 대한 배려, 탈락자에 대한 배려, 사후평가 등의 측면에서 국내 건설기술용역 발주 및 입·낙찰에 고려될 수 있을 것으로 기대된다.

• 대한안전경영과학회지
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• 제7권4호
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• pp.165-177
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• 2005

Supply Chain Management(SCM) system is a critical investment that can affect future competitiveness and performance of a company. Selection of a right SCM system is one of the critical issues. This paper provides the characteristic factors of SCM system selection and the SCM system evaluation and selection model based on Analytic Hierarchy Process(AHP). The proposed model can systematically construct the objectives of SCM system selection to support the business goals. A empirical example demonstrates the feasibility of the proposed model and the model can help a company to make better decision-making in selecting SCM system.

• 대한안전경영과학회지
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• 제13권4호
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• pp.117-124
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• 2011

Supplier selection is one of the most important activities of a company. This importance is increased even more by new strategies in a supply chain, because of the key role suppliers perform in terms of quality, costs and services which affect the outcome in the buyer's company. In addition, green production has become an important issue for almost every manufacturer and will determine the sustainability of a manufacturer. Therefore a performance evaluation system for supplier and green suppliers is necessary to determine the suitability of suppliers to cooperate with the company. Supplier and green supplier selection is a multiple criteria decision making problem in which the objectives are not equally important. In practice, vagueness and imprecision of the goals, constraints and parameters in these problems make the decision making complicated. The objective of this study is to construct a decision-making process using fuzzy analytic hierarchy process (FAHP) and balanced scorecard (BSC) for evaluating supplier and green suppliers in the manufacturing industry. The BSC concept is applied to define the hierarchy with four major perspectives and performance indicators are selected for each perspective. FAHP is then proposed in order to tolerate vagueness and ambiguity of information. Finally, FAHP is applied to facilitate the solving process. With the proposed approach, manufacturers can have a better understanding of the capabilities that supplier and green supplier must possess and can evaluate and select the most suitable supplier for cooperation.

• 한국정보시스템학회지:정보시스템연구
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• 제19권2호
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• pp.73-95
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• 2010

This study shows the scientific and systematic Evaluation Model using factor analysis and AHP methods for the success of defense Information System R&D projects. The evaluation model was divided into 7 evaluation factors such as Developing support, Developing infrastructure, Developing management and test & evaluation, Support factors for strength, Understanding & developing strategy, Developing technology & organization, and Developing performance. And those were composed of totally 24 low level Evaluation index. The Developed Evaluation Model in the paper could be contributed more to objectively and transparently company selection of defense Information System R&D and other defense R&D Projects in the future.

• 정보처리학회논문지D
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• 제16D권4호
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• pp.541-548
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• 2009

최근 기업에서는 SLA를 도입하여 IT 서비스를 수행하고 있다. 하지만 SLA 평가 지표의 선정과 개선에 대한 객관적인 기준이 없기 때문에 IT 서비스의 발전 방안을 제시하기 어렵다. 본 연구에서는 기존의 IT 성숙도 모델에서 사용된 평가 속성을 기반으로 하여 SLA 평가 지표의 선정과 개선을 위한 기준에 맞는 측정 지표를 도출하고 이를 제안한다. 제안한 측정 지표의 적용 가능성을 검증하기 위하여 본 연구에서는 D사에 기반을 둔 사례 연구를 수행하였다. D사의 현황에 맞는 측정 지표를 적용 및 평가 하여 개선 목표선을 지정하고, 개선 목표선 이하의 점수를 가진 측정 지표에 대한 개선 지침을 제시하여 각 측정 지표에 대한 SLA 평가 지표를 도출한다. 도출된 SLA 평가 지표를 D사의 사례에 1년 간 적용하여 지표 선정 및 개선의 방법이 유용함을 입증하였다.

• 대한안전경영과학회지
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• 제9권2호
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• pp.195-214
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• 2007

The purpose of this study is to explore the applicability of AHP(Analytic Hierarchy Process) to select more productive projects among various proposed projects in a particular company. To achieve this research objective, the characteristics of project evaluation and selection are first reviewed with respect to when, where, and how the decision is made. Then the theoretical basis of the AHP is briefly reviewed along with its mathematical underpinnings to construct the framework of project evaluation and selection. To be more specific, the evaluation and selection criteria were reorganized in the AHP-based framework to make the process of project evaluation and selection more productive. Project evaluation and selection is one of the most important activities for the most companies to be more advantageous in the market. Despite the importance of decision making process of project selection, not many of how to choose the best project were suggested as the reliable project selection methods in the industries. It may be because it involves various activities related to conflict resolution among different evaluation criteria, high uncertainties of market, and the unclear tradeoff among various project objectives. Furthermore, the decision, once made at this point, tends to be irrevocable until the whole process turns out to be a complete success or failure. As the result, the AHP method showed better financial performance rather than the traditional method in a case study.

• 산업경영시스템학회지
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• 제30권3호
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• pp.158-164
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• 2007

Supply Chain Management (SCM) system is a critical investment that can affect the competitiveness and performance of a company. Selection of a right SCM system is one of the critical issues. This paper presents the characteristic factors of SCM system and a Fuzzy AHP (Analytic Hierarchy Process) based decision-making model for SCM system evaluation and selection. This study focuses on quantitative factors, applying the fuzzy concept to various evaluative factors. The proposed model can systematically construct the objectives of SCM system selection to achieve the business goals. A empirical example demonstrates the feasibility of the proposed model and the model can help a company to make better decision-making in the SCM system selection problem.