• Title/Summary/Keyword: Communication program satisfaction

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The Effect of Case-Based SBAR Communication Training Program on Critical Thinking Disposition, Communication Self-Efficacy and Communication Competence of Nursing Students (사례기반 SBAR 의사소통 교육프로그램이 간호대학생의 비판적 사고성향, 의사소통 자기효능감, 의사소통능력에 미치는 효과)

  • Park, Su-Jin;Choi, Hyo-Sin
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.11
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    • pp.426-434
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    • 2018
  • The purpose of this study was to analyze the effects of case-based SBAR communication training program on critical thinking ability, communication self-efficacy and communication competence of nursing students. 112 sophomore students majoring in nursing were recruited from one university located in D city, and the data collection commenced on 18 December 2017 and was completed on 4 January 2018. The case-based SBAR communication training program consisted of pre-education, a pre-survey, a three-section program, and a post-survey. A one-group pretest-posttest design was used to collect the data, and frequency and paired t-test were analyzed by SPSS 21.0 program. The rate of satisfaction for interpersonal relationship was 75.0% and satisfaction rate for improvement on their major was 54.5%. Compared with before the program, critical thinking ability and communication competence were significantly improved after completion of the case-based SBAR communication training program (t=-4.237, p<.001; t=-2.734, p=.007). Communication self-efficacy was also improved after the case-based SBAR communication training program, but the difference was not significant. In conclusion, the case-based SBAR communication training program improved critical thinking ability and communication competence.

Evaluation for Satisfaction of Doctor Coaching Program (의사코칭 프로그램의 만족도 평가)

  • Na, Hyun Sook;Kwon, Young Dae;Noh, Jin-Won
    • The Journal of the Korea Contents Association
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    • v.14 no.12
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    • pp.895-903
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    • 2014
  • Medical communication has the effect of increasing the patient's medical treatment satisfaction and medical facility revisit rate through better understanding of the patient, and decreasing the medical law suit rate. One of the methods to enhance medical communication is through doctor coaching. Doctor coaching is a series of coaching procedure that helps the doctors have a better understanding with the patients by enhancing the communication skills of the doctors. The current study analyzed the effect 'coach and coatee's relationship', 'coaching per se', and 'coaching activity' have on coaching satisfaction. As the result, 'coaching activity' related to the coaching program showed the most influence on the coaching satisfaction On the other hand, 'coach and coatee's relationship' and 'coaching per se' did not show any significant influence while 'coach and coatees relationship' even showed negative correlations. Such result gained agreement amongst the doctors about the medical communication enhancement and necessity of doctor coaching and it also implies that intensifying the coaching qualifications and professionalism is necessary for the doctor coaching model. The coach should not only have knowledge regarding the doctor(medical??) communication, but also should endeavor to obtain understanding and knowledge about coaching strategies.

Relationship Satisfaction and Emotional Change between Parents and Children through the Agro-Healing Program

  • Kim, Yi Kyeoung;Ryu, Ja Yeong;Yun, Suk Young;Choi, Byung Jin
    • Journal of People, Plants, and Environment
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    • v.23 no.5
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    • pp.555-564
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    • 2020
  • Background and objective: This study was conducted to investigate the effect of an agro-healing program on the relationship satisfaction and emotional change between parents and children. Methods: We sent an official letter to D Office of Education with information and recruitment for the agro-healing program. Then D Office of Education has sent the official letter to elementary schools under the jurisdiction to recruit parents who were willing to participate in the programs with their children. The subjects were recruited by order of application, and 27 families participated, but 20 parent-child teams who attended all sessions and fully participated in the program were ultimately selected. From October 12 to November 16, 2019, a total of 6 sessions of the programs were held once a week at a care farm in Gyeongsangbuk-do. In the morning, they participated in a program that utilizes the resources of plants and animals in the care farm, and later participated in an indoor horticultural program in the afternoon. Results: In the parent-child relationship satisfaction test, it was found that communication was significantly increased after participating in the agro-healing program (p = .047). There were no statistically significant changes in the sentence completion tests written by the children, but their potential perception or attitude towards their parents changed more positively than before according to the content of the sentences. Conclusion: The agro-healing program could strengthen the relationship between parent and child by improving the parent-child relationship satisfaction and children's emotional attitude towards their parent.

Development and Effect of Simulation Education Program including Interdisciplinary Communication for Nursing Students (간호대학생을 위한 학제간 의사소통을 포함한 시뮬레이션 교육 프로그램 개발 및 효과)

  • Kim, Hyun-Ju
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.23 no.10
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    • pp.1209-1215
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    • 2019
  • Communication is an important factor for nurses to lead successful nursing interventions by establishing therapeutic relationships with the subjects and cooperative relationships between the various occupations. The purpose of this study was to develop a communication education program to nurse college students to improve communication skills among medical professionals and to analyze the effects of the program. The subjects of this study were 54 students in the 4th grade of P nursing. The results of this study showed that there was a significant difference between the subjects' communication clarity(t=-7.75, p<.001) and self-leadership (t=-4.43, p<.001). Satisfaction with communication increased after the training but there was no significant difference (t=-1.22, p=.226). In conclusion, communication program using SBAR has a positive effect on clarity of communication and self-leadership of nursing students, and it is necessary to develop continuous education that can develop various scenarios and repeat training.

The Influence Factors on Customer Satisfaction and Loyalty in Distribution: An Empirical Study on Sushi Tei Restaurant, Jakarta

  • ANDRIYANI, Nova;HIDAYAT, Z.
    • Journal of Distribution Science
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    • v.19 no.6
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    • pp.51-64
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    • 2021
  • Purpose: A restaurant is a business of the physical distribution of food and beverages which includes intercultural interaction. This research paper aims to examine the influence of Japanese taste as a product advantage, determining service quality factor in the restaurant business, the e-CRM that involves technology, social media campaigns to reach the target market of young people, and customer satisfaction on customer loyalty in Sushi Tei restaurant. This study also intends to find direct and indirect influence between the variables. Research design, data and methodology: Quantitative research was conducted using a survey method by distributing 100 questionnaires to Sushi Tei customers in Jakarta, consisting of Gen Z and Millennials. Samples were taken at each outlet in the Jakarta area on weekend and weekdays by purposive sampling. Data was generated by path analysis Results: The results showed that Japanese taste, service quality, and e-CRM significantly influence customer satisfaction and customer loyalty. However, social media campaigns failed to influence customer loyalty. As a result, customer satisfaction has a significant influence on customer loyalty within Sushi Tei restaurant. Conclusion: The study also proposed significant implications to develop and maintain a relationship with the customer to gain satisfaction and loyalty in the food and beverage industry.

Family Function, Parent-Child Communication, and Family Satisfaction Influencing Game Use among Korean Adolescents (가족기능, 부모-자녀 의사소통, 가족만족도와 청소년의 게임사용간의 상관성)

  • Seo, Mi-A
    • Korean Journal of Health Education and Promotion
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    • v.28 no.1
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    • pp.37-47
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    • 2011
  • Objectives: The purpose of this study was to explore the influential factors of family function, parent-child communication, and family satisfaction on Korean adolescents game use. Methods: The participants were 940 adolescents in Seoul. A structured questionnaire was used to collect data. The study variables were family function, parent-child communication, family satisfaction, and game use. Results: Game use was different by gender, age, time to spend in game during weekdays and weekend. Game use had significant negative correlations with family cohesion, family adaptability, communication with father, communication with mother, and family satisfaction. Multiple regression analysis showed that 20.3% of the game use was explained by gender, communication with mother, hours of playing games during weekdays, family adaptability, and hours of playing games during weekend. Conclusions: These results suggest that being male and lack of communication with mother, low family adaptability, game hours during weekdays and weekend can be potential risk factors for excessive game use in the adolescents, which should by considered in developing a prevention program for excessive game use focused on family factors.

Factors Influencing Organizational Socialization in Nursing Students (간호대학생의 조직사회화에 영향을 미치는 요인)

  • Yi, Yeo Jin
    • The Journal of Korean Academic Society of Nursing Education
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    • v.20 no.4
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    • pp.463-470
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    • 2014
  • Purpose: This study investigates the influence of education satisfaction, communication competence, and group cohesion on organizational socialization in nursing students. Method: The subjects were 175 third year nursing students. Data were collected from June 3 to 14, 2013 through a self-reporting questionnaire. Data analysis was performed by multiple regression using the SPSSWIN 21.0 program. Results: The organizational socialization score of nursing students averaged 3.79 points (5 Likert scale). Practice education satisfaction, communication competence and group cohesion of nursing students influenced organizational socialization ($R^2$ 52.5%, F=49.051, p<.001). Conclusion: For nursing students, practice education satisfaction, communication competence and group cohesion are significant variables for organizational socialization. Thus, in order to enhance the organizational socialization of nursing students, there is a need to develop a differentiated practicum curriculum that considers nursing student demands in collaboration with nursing faculty and administrators on the basis of education programs, including concepts of communication competence and group cohesion.

Effect of Job Satisfaction and Self-Esteem on Psychological Burnout in Dietitians at Geriatric Hospital in Busan (요양병원 영양사의 직무만족, 자아존중감이 심리적 소진에 미치는 영향 -부산지역을 중심으로-)

  • Suh, Jae-Soo;Kim, Ju-Hyun;Lee, Jeong-Sook
    • Journal of the Korean Dietetic Association
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    • v.21 no.4
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    • pp.261-279
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    • 2015
  • This study aimed to investigate the effects of job satisfaction and self-esteem on psychological burnout in dietitians at a geriatric hospital in Busan. The survey was conducted from July 8 to August 31, 2014, and the data were analyzed using the SPSS program. The age group of over 36 years showed higher job satisfaction than the 'Under 25' group. Subjects that worked less than 2 years at their present jobs showed lower job satisfaction in job-itself than the 'Over 4 years' group did, and those who worked less than 1 year showed lower job satisfaction in terms of communication, appraisal compensation, and co-workers than did the other groups. Those who worked in '100~149 bed' hospitals showed higher job satisfaction than those in the 'Under 100 bed' group did. 'Over 200 bed' hospital dietitians showed higher satisfaction in supervision of superiors than did the other groups. Their experience of psychological burnout turned out to be 2.39 out of 5. Psychological burnout had a negative relationship with job satisfaction and self-esteem. Higher emotional exhaustion correlated with lower satisfaction in job-itself, less communication, and less supervision of superiors. Dehumanization correlated with lower satisfaction in job-itself, lower self-esteem, and worse communication, and while decreased personal achievement correlated with lower self-esteem, worse co-workers, lower satisfaction in job-itself, worse appraisal compensation, and worse communication. These results suggest that it would be effective for prevention and management of psychological burnout to mediate factors of job-itself, communication, supervision of superiors, co-worker, and appraisal compensation of dietitians in geriatric hospitals.

The Influence of the Satisfaction of Couple Life, Communication, and the Level of Stress on Battering Child (부부생활이 자녀폭력에 미치는 영향에 관한 연구 : 일상생활만족도, 의사소통, 스트레스 정도를 중심으로)

  • Kim, Jae-Yop;Kim, Hee-Soo
    • Korean Journal of Social Welfare
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    • v.45
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    • pp.101-125
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    • 2001
  • In this study, we examine the marital factors which relate to the child abuse. We mainly analyze the influence of the satisfaction of couple life, communication on battering child, and we also test mediating effect of the level of parents' stress. The major outcomes of the study are following. In case of father, the satisfaction of couple life, communication don't have a significant influence on battering child. And they have a significant influence on the level of fathers' stress. But the level of fathers' stress does not influence on battering child. In case of mother, the satisfaction of couple life and communication don't explain the child abuse. But they have a significant influence on level of mothers' stress, and it also have a significant influence on battering child. These findings show that family therapy or marital therapy which focuses on enhancing the satisfaction of couple life and improving the way of communication between husband and wife is needed to reduce the child abuse. To the mothers, a stress management program can also be effective.

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The Effects of Rural Migrant Characteristics and Conjugal Communication on Life Satisfaction of Baby Boomer Rural Migrants (베이비부머 귀농인의 귀농관련 특성과 부부간 의사소통 수준이 농촌생활만족도에 미치는 영향)

  • Kim, Beagsu;Lee, Jeonghwa
    • The Korean Journal of Community Living Science
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    • v.27 no.1
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    • pp.49-65
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    • 2016
  • This study explores the effects of rural migrant characteristics and conjugal communication on life satisfaction of baby boomer rural migrants. A total of 205 Korean baby boomers, who are living in rural areas in the year of 2013 that had migrated from cities back in 2003 with their families, were analyzed. Their age ranged from 49 to 57 years. The statistical methods used for data analysis were descriptive statistics, t-test, and hierarchical regression analysis, with SPSS Win 20.0 program. The results of this study are summarized as follows: the reasons these baby boomers chose a rural lifestyle were 'for life after retirement,' 'because rural life is good,' 'for health reasons,' and 'for chosen profession.' The level of conjugal communication (M=3.69) and life satisfaction (M=3.23) were higher than average (M=3.0). The variables influencing life satisfaction of baby boomer rural migrants were 'increased property size,' 'better conjugal communication,' 'better health condition,' 'lower levels of money,' and 'length of time spent farming.' Furthermore, in terms of life satisfaction, the relative contributions of these variables are as follows: general characteristics 20%, rural migrant characteristics 10%, and the level of conjugal communication 6%. These results show that conjugal communication is a very important variable, as well as a rural migrant characteristic when it comes to life satisfaction of these baby boomers. Therefore, to improve life satisfaction of baby boomer rural migrants, support programs need to focus on both farming and conjugal relationships.