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http://dx.doi.org/10.5392/JKCA.2014.14.12.895

Evaluation for Satisfaction of Doctor Coaching Program  

Na, Hyun Sook (을지대학교 의료경영학과)
Kwon, Young Dae (가톨릭대학교 의과대학 인문사회의학과/의료경영연구소)
Noh, Jin-Won (을지대학교 의료경영학과)
Publication Information
The Journal of the Korea Contents Association / v.14, no.12, 2014 , pp. 895-903 More about this Journal
Abstract
Medical communication has the effect of increasing the patient's medical treatment satisfaction and medical facility revisit rate through better understanding of the patient, and decreasing the medical law suit rate. One of the methods to enhance medical communication is through doctor coaching. Doctor coaching is a series of coaching procedure that helps the doctors have a better understanding with the patients by enhancing the communication skills of the doctors. The current study analyzed the effect 'coach and coatee's relationship', 'coaching per se', and 'coaching activity' have on coaching satisfaction. As the result, 'coaching activity' related to the coaching program showed the most influence on the coaching satisfaction On the other hand, 'coach and coatee's relationship' and 'coaching per se' did not show any significant influence while 'coach and coatees relationship' even showed negative correlations. Such result gained agreement amongst the doctors about the medical communication enhancement and necessity of doctor coaching and it also implies that intensifying the coaching qualifications and professionalism is necessary for the doctor coaching model. The coach should not only have knowledge regarding the doctor(medical??) communication, but also should endeavor to obtain understanding and knowledge about coaching strategies.
Keywords
Doctor Coaching; Medical Communication; Coaching Satisfaction;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
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