• 한국의류산업학회지
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• 제24권2호
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• pp.183-194
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• 2022

This study aims to understand the consumers' negative responses to communication failure of chatbots caused by their imperfections. Specifically, this study examines 1) the relationship among chatbot's communication failure, dissatisfaction, negative behavior (complaint, negative word-of-mouth (nWOM), and inertia); 2) the moderating effect of technostress on the relationship between chatbot's communication failure and dissatisfaction; 3) the differences in the negative responses between the generation MZ and the previous generations. Data were collected via an online survey. First, the participants interacted with the chatbot developed for this survey, to experience the chatbot's communication failure. Thereafter, they responded to a questionnaire. PLS-SEM was conducted using the R software environment to test the hypotheses. This study empirically identified that chatbot's communication failure positively affected dissatisfaction. In addition, the customers who were more dissatisfied with the chatbot's communication failures were more likely to complain than engage in nWOM. Compared to the generation MZ, chatbot's communication failure caused a higher level of dissatisfaction in previous generations. The results suggest that online shopping malls should carefully introduce an improved chatbot service after minimizing its communication failure rate. The chatbot developers of online shopping malls targeting middle-aged and elderly consumers should strive to develop and implement strategies to further alleviate consumers' dissatisfaction in the situation of chatbot's communication failure.

• 지식경영연구
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• 제15권3호
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• pp.1-12
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• 2014

It is tried to draw the failure traits of leadership by extracting leadership parts from previous failure studies and including some parts which mention failure leadership among leadership-related books. All of 5 patterns are drawn through total 13 types of study data. From 'insensitive to change' and authoritarianism which is mentioned 8 times in such 13 studies, to 'interpersonal problem', which is mentioned five times, traits which are mentioned at least five times are selected. There are drawn 5 traits including ${\Delta}$ authoritarianism ${\Delta}insensitive$ to change ${\Delta}lack$ of executive ability ${\Delta}populism$ and ${\Delta}interpersonal$ problem. As being examined in these 5 types of failure traits, the failure of leadership is ultimately happened because of communication heading for the inside without any communication(exchange) to the outside. That is, it is understood that authoritarian leaders don't perceive change correctly but make a wrong communication (populism) or break down communication. Additionally, the executive ability is to perform actually one's idea and to be achieved through incessant communication with members. Compared with other various studies to draw failure factors, these leadership traits have something in common. In the previous researches conducted the study of general failure factors, ${\Delta}adherence$ to preexisting business and resistance to change ${\Delta}unfeasible$ expansion strategy ${\Delta}blind$ faith in successful technology and innovation and ${\Delta}insufficiency$ to grasp competitor(consumer) are pointed out as the failure factors. It is deemed that these are happened because organizational management is headed for the inside without any communication (exchange) to the external environments. Matters unfolded through this paper until now are an attempt to apply the failure knowledge to a leadership part which is an individual field in business administration. It is considered that this study will be complemented through additional case study or quantitative analysis in the future.

• 한국통신학회:학술대회논문집
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• 한국통신학회 2006년도 하계종합학술발표회 논문 초록집
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• pp.743-743
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• 2006

• 한국심리학회지 : 문화 및 사회문제
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• 제28권3호
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• pp.419-439
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• 2022

본 연구는 어머니의 실패 마인드셋과 자녀의 실패 마인드셋간의 관계에서 어머니의 행복과 어머니-자녀 간 개방적 의사소통의 매개효과를 확인하고자 하였다. 이를 위해 서울 소재 6개 중학교의 중학생 1,2학년 남녀(M=13.9세, SD=0.548)와 이들과 짝지어진 어머니(M=44.9세, SD=3.875) 270쌍을 대상으로 자기보고식 설문을 실시하고, SPSS와 PROCESS macro 6번 모형을 이용하여 모형을 검정하였다. 분석 결과, 어머니의 실패 마인드셋과 자녀의 실패 마인드셋 간의 직접효과가 정적으로 유의하였으며, 어머니-자녀 간 개방적 의사소통의 단순매개효과도 유의하였으나, 어머니의 행복의 단순매개효과는 유의하지 않았다. 하지만 어머니의 실패 마인드셋이 어머니의 행복과 어머니-자녀 간 개방적 의사소통을 순차적으로 거쳐 자녀의 실패 마인드셋에 이르는 이중매개효과는 유의하였다. 이러한 결과는 실패에 대한 어머니의 성장적 마인드셋이 어머니의 긍정 정서와 긍정적 양육 기술을 증진시켜 자녀의 신념체계 구축에 영향을 미칠 수 있음을 의미한다. 본 연구의 결과는 신념의 차원인 실패 마인드셋의 세대 간 관련성을 확인하였으며, 실패 마인드셋 발달 기제의 확인을 통해 자녀의 성장적 실패 마인드셋 발달의 개입을 위한 기반을 마련하였다는 데 의의가 있다.

• Journal of information and communication convergence engineering
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• 제10권1호
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• pp.11-20
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• 2012

In a marine ubiquitous sensor network (USN) system using expensive sensors in the harsh ocean environment, it is very important to discover failures and devise recovery techniques to deal with such failures. Therefore, in order to perform failure modeling, this study analyzes the USN-based real-time water quality monitoring service of the Gaduri Aqua Farms at Songdo Island of Yeosu, South Korea and devises methods of discovery and recovery of failure by classifying the types of failure into system element failure, communication failure, and data failure. In particular, to solve problems from the perspective of data, this study defines data integrity and data consistency for use in identifying data failure. This study, by identifying the exact type of failure through analysis of the cause of failure, proposes criteria for performing relevant recovery. In addition, the experiments have been made to suggest the duration as to how long the data should be stored in the gateway when such a data failure occurs.

• Journal of Electrical Engineering and Technology
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• 제10권4호
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• pp.1692-1699
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• 2015

This paper presents an analysis of the mechanism of failure modes in bi-directional phase-shift full-bridge converters, composed of MOSFET, based on the circuit operation and parasitic parameters of MOSFET. In addition, the relation between circuit operation and parameters is suggested through an experimental comparison. From this relation, the suitable ranges of parameters for stable performance are analyzed. The design criteria of the bi-directional phase-shift full-bridge converter are presented and evaluated from the experimental verification.

• 한국ITS학회 논문지
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• 제15권5호
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• pp.71-82
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• 2016

C-ITS 단위 서비스 중 차량 추돌방지 지원 서비스는 위험상황 교통안전을 지원하나, 교통량이 많아 주변에 V2V 통신대상 차량이 많은 경우 V2V 통신부하로 인한 통신 지연 및 실패 가능성이 존재하여 서비스 효용성이 변화할 수 있다. 본 연구는 교통량이 증가하여 혼잡한 도로에서 V2V 통신 과다로 인한 차량 추돌방지 지원 서비스가 실패에 따른 도로 네트워크 영향을 모의실험으로 분석한 정량적 결과를 제시한다. 교통량 조건을 낮은 수준(서비스 수준 A) 높은 수준(서비스 수준 E)까지 변화하며, V2V 통신 실패율을 0%에서 100%까지 극단적인 상황을 포함하여 10% 씩 증가시키면서 차량 추돌방지 지원 서비스 효용성을 잠재상충 발생 건수를 지표로 분석하였다. 분석 결과 차량 1대당 잠재상충 발생 건수가 낮은 교통량 상황 대비 높은 교통량 상황에서 30% 수준 증가하는 것으로 확인되었다. 교통량이 충분히 증가하는 경우 통신 실패율 10% 증가에 따라 잠재상충 발생 건수가 14%씩 증가하는 것으로 분석되었다. C-ITS 단위 서비스 구현을 위한 기존 장비중심의 연구와 더불어 서비스의 효용성을 높일 수 있는 도로교통 운영분야 연구가 병행될 필요가 있음을 제언한다.

• 한국시뮬레이션학회논문지
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• 제27권3호
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• pp.89-97
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• 2018

미래전에서는 무기체계의 상당부분이 무인체계로 대체될 것이며 이들은 상호 통신으로 연결되어 네트워크중심전으로 변화하고 있다. 이에 따라 무인체계 효과분석이 중요한 이슈가 될 것이다. 하지만 무인체계의 주요통제 수단인 통신장애 상황에서 UGV에 대한 효과분석 연구는 매우 미흡한 실정이다. 본 논문에서는 지형을 고려한 통신장애 상황에서 무인체계의 운용효과분석을 위한 새로운 에이전트기반 모델링 절차를 제시하였다. 추가적으로, 통신장애 상황을 극복할 수 있는 통신중계기를 추가하였을 경우 UGV운용효과의 변화에 대한 분석결과도 제시하였다.

• 한국안전학회지
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• 제31권2호
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• pp.10-17
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• 2016

The purpose of this paper is to deduct components that are in the group of highest risk(top 10%). the group is conducted for classification into groups by values according to risk priority through risk priority number(RPN) of FMEA(Failure modes and effects analysis) sheet. Top 10% of failure mode among total potential failure modes(72 failure modes) of ESS included 5 BMS(battery included) failure modes, 1 invert failure mode, and 1 cable connectors failure mode in which BMS was highest. This is because ESS is connected to module, try, and lack in the battery part as an assembly of electronic information communication and is managed. BMS is mainly composed of the battery module and communication module. There is a junction box and numerous connectors that connect these two in which failure occurs most in the connector part and module itself. Finally, this paper proposes RPN by each step from the starting step of ESS design to installation and operation. Blackouts and electrical disasters can be prevented beforehand by managing and removing the deducted risk factors in prior.

• ETRI Journal
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• 제41권4호
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• pp.473-482
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• 2019

High availability and reliability have been considered promising requirements for the support of seamless network services such as real-time video streaming, gaming, and virtual and augmented reality. Increased availability can be achieved within a local area network with the use of the virtual router redundancy protocol that utilizes backup routers to provide a backup path in the case of a master router failure. However, the network may still lose a large number of packets during a failover owing to a late failure detections and lazy responses. To achieve an efficient failover, we propose the implementation of fast detection with virtual router redundancy protocol (FDVRRP) in which the backup router quickly detects a link failure and immediately serves as the master router. We implemented the FDVRRP using open neutralized network operating system (OpenN2OS), which is an open-source-based network operating system. Based on the failover performance test of OpenN2OS, we verified that the FDVRRP exhibits a very fast failure detection and a failover with low-overhead packets.