• Fashion & Textile Research Journal
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• v.24 no.2
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• pp.183-194
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• 2022

This study aims to understand the consumers' negative responses to communication failure of chatbots caused by their imperfections. Specifically, this study examines 1) the relationship among chatbot's communication failure, dissatisfaction, negative behavior (complaint, negative word-of-mouth (nWOM), and inertia); 2) the moderating effect of technostress on the relationship between chatbot's communication failure and dissatisfaction; 3) the differences in the negative responses between the generation MZ and the previous generations. Data were collected via an online survey. First, the participants interacted with the chatbot developed for this survey, to experience the chatbot's communication failure. Thereafter, they responded to a questionnaire. PLS-SEM was conducted using the R software environment to test the hypotheses. This study empirically identified that chatbot's communication failure positively affected dissatisfaction. In addition, the customers who were more dissatisfied with the chatbot's communication failures were more likely to complain than engage in nWOM. Compared to the generation MZ, chatbot's communication failure caused a higher level of dissatisfaction in previous generations. The results suggest that online shopping malls should carefully introduce an improved chatbot service after minimizing its communication failure rate. The chatbot developers of online shopping malls targeting middle-aged and elderly consumers should strive to develop and implement strategies to further alleviate consumers' dissatisfaction in the situation of chatbot's communication failure.

• Knowledge Management Research
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• v.15 no.3
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• pp.1-12
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• 2014

It is tried to draw the failure traits of leadership by extracting leadership parts from previous failure studies and including some parts which mention failure leadership among leadership-related books. All of 5 patterns are drawn through total 13 types of study data. From 'insensitive to change' and authoritarianism which is mentioned 8 times in such 13 studies, to 'interpersonal problem', which is mentioned five times, traits which are mentioned at least five times are selected. There are drawn 5 traits including ${\Delta}$ authoritarianism ${\Delta}insensitive$ to change ${\Delta}lack$ of executive ability ${\Delta}populism$ and ${\Delta}interpersonal$ problem. As being examined in these 5 types of failure traits, the failure of leadership is ultimately happened because of communication heading for the inside without any communication(exchange) to the outside. That is, it is understood that authoritarian leaders don't perceive change correctly but make a wrong communication (populism) or break down communication. Additionally, the executive ability is to perform actually one's idea and to be achieved through incessant communication with members. Compared with other various studies to draw failure factors, these leadership traits have something in common. In the previous researches conducted the study of general failure factors, ${\Delta}adherence$ to preexisting business and resistance to change ${\Delta}unfeasible$ expansion strategy ${\Delta}blind$ faith in successful technology and innovation and ${\Delta}insufficiency$ to grasp competitor(consumer) are pointed out as the failure factors. It is deemed that these are happened because organizational management is headed for the inside without any communication (exchange) to the external environments. Matters unfolded through this paper until now are an attempt to apply the failure knowledge to a leadership part which is an individual field in business administration. It is considered that this study will be complemented through additional case study or quantitative analysis in the future.

• Proceedings of the Korean Institute of Communication Sciences Conference
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• 2006.07a
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• pp.743-743
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• 2006

• Korean Journal of Culture and Social Issue
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• v.28 no.3
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• pp.419-439
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• 2022

The purpose of this study was to examine the relationship between failure mindset of the mother and adolescent, along with the mediating effects of mother's happiness and mother-adolescents (first and second-year middle school students in Seoul) open communication. For this study, self-reported data of 270 mother-adolescent dyads were analyzed using SPSS and Process macro Model 6. The results revealed that the mother's failure mindset directly predicted their adolescent's failure mindset. The mediating effect of the mother-adolescent open communication was significant, but the mediating effect of the mother's happiness was not significant. However, the mediation effect of the mother's failure mindset on the adolescent's failure mindset through mother's happiness and mother-adolescent open communication was significant. These results suggest that "failure-is-enhancing" mindset of mothers improve their positive affect and parenting skills, which contributes to developing adolescent's belief system about failure. Putting the results together, this study is significant in that it identified the intergenerational relationship of the failure mindset. Besides, the study results serve as a foundation for intervening on the adolescent's failure mindset by verifying the developmental mechanism of the failure mindset.

• Journal of information and communication convergence engineering
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• v.10 no.1
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• pp.11-20
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• 2012

In a marine ubiquitous sensor network (USN) system using expensive sensors in the harsh ocean environment, it is very important to discover failures and devise recovery techniques to deal with such failures. Therefore, in order to perform failure modeling, this study analyzes the USN-based real-time water quality monitoring service of the Gaduri Aqua Farms at Songdo Island of Yeosu, South Korea and devises methods of discovery and recovery of failure by classifying the types of failure into system element failure, communication failure, and data failure. In particular, to solve problems from the perspective of data, this study defines data integrity and data consistency for use in identifying data failure. This study, by identifying the exact type of failure through analysis of the cause of failure, proposes criteria for performing relevant recovery. In addition, the experiments have been made to suggest the duration as to how long the data should be stored in the gateway when such a data failure occurs.

• Journal of Electrical Engineering and Technology
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• v.10 no.4
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• pp.1692-1699
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• 2015

This paper presents an analysis of the mechanism of failure modes in bi-directional phase-shift full-bridge converters, composed of MOSFET, based on the circuit operation and parasitic parameters of MOSFET. In addition, the relation between circuit operation and parameters is suggested through an experimental comparison. From this relation, the suitable ranges of parameters for stable performance are analyzed. The design criteria of the bi-directional phase-shift full-bridge converter are presented and evaluated from the experimental verification.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.15 no.5
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• pp.71-82
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• 2016

Information System for rear-end collision avoidance is a unit service of C-ITS pilot project. Road environment that the number of vehicles at the same driving high-speed has a possibility that the communication delay or failure caused by heavy load of vehicle to vehicle communication. In this study, effects of the road network about a communication failure rate of information system for rear-end collision avoidance was analyzed quantitatively with micro traffic simulation. The simulation was carried out in situation that crash of two vehicles are occurred at merging area with speed limit 80km/h and information of collision is prvoided to the rear vehicle. From simulation results, it can confirm the trend of the increasing 14% of potential conflict according to 10% increasing of the communication failure rate. C-ITS service has a goal of increasing safety. The coommunication failure rate increases due to heavy load of vehicle causes a fatal result in road safety administrator position. For the success of C-ITS project, a communication system developers side should perform the effort to reduce the communication failure rate.

• Journal of the Korea Society for Simulation
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• v.27 no.3
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• pp.89-97
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• 2018

In future warfare, most part of resources and their platforms would be replaced by unmanned system like UGV(Unmanned Ground Vehicle). They are also connected each other with communication network and it is called NCW(Network Centric Warfare) environment. Hence how to measure the effectiveness of UGV operated in NCW circumstance become an important issue. However, there are few research paper to deal with this kind of UGV effectiveness issue coupled with communication failure. In this paper, we proposed a new ABM process to measure the UGV effectiveness combined with communication success ratio based on terrain condition of the ground engagement. Additionally, we also provide the effectiveness analysis result when communication repeater is applied in case of communication failure.

• Journal of the Korean Society of Safety
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• v.31 no.2
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• pp.10-17
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• 2016

The purpose of this paper is to deduct components that are in the group of highest risk(top 10%). the group is conducted for classification into groups by values according to risk priority through risk priority number(RPN) of FMEA(Failure modes and effects analysis) sheet. Top 10% of failure mode among total potential failure modes(72 failure modes) of ESS included 5 BMS(battery included) failure modes, 1 invert failure mode, and 1 cable connectors failure mode in which BMS was highest. This is because ESS is connected to module, try, and lack in the battery part as an assembly of electronic information communication and is managed. BMS is mainly composed of the battery module and communication module. There is a junction box and numerous connectors that connect these two in which failure occurs most in the connector part and module itself. Finally, this paper proposes RPN by each step from the starting step of ESS design to installation and operation. Blackouts and electrical disasters can be prevented beforehand by managing and removing the deducted risk factors in prior.

• ETRI Journal
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• v.41 no.4
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• pp.473-482
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• 2019

High availability and reliability have been considered promising requirements for the support of seamless network services such as real-time video streaming, gaming, and virtual and augmented reality. Increased availability can be achieved within a local area network with the use of the virtual router redundancy protocol that utilizes backup routers to provide a backup path in the case of a master router failure. However, the network may still lose a large number of packets during a failover owing to a late failure detections and lazy responses. To achieve an efficient failover, we propose the implementation of fast detection with virtual router redundancy protocol (FDVRRP) in which the backup router quickly detects a link failure and immediately serves as the master router. We implemented the FDVRRP using open neutralized network operating system (OpenN2OS), which is an open-source-based network operating system. Based on the failover performance test of OpenN2OS, we verified that the FDVRRP exhibits a very fast failure detection and a failover with low-overhead packets.