• 한국아동복지학
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• 제36호
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• pp.231-259
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• 2011

본 연구는 어린이집을 이용하는 부모의 이용만족도를 측정하기 위한 척도 개발을 위한 것으로, 신뢰도와 타당도가 검증된 김용석(2009)의 사회복지서비스 이용자 만족도 척도(Client Satisfaction Scale: CSS)가 보육서비스에 적용 가능한지 평가하는 것을 목적으로 하였다. 이를 위해 CSS 문항을 보육서비스의 특성에 맞게 수정한 21개의 문항, 2개 차원으로 이루어진 어린이집 이용만족도 예비척도를 구성하고, 만 1세부터 만 5세까지의 자녀가 어린이집을 이용하는 학부모 652명을 대상으로 조사를 실시하였다. 구인타당도 검증을 위한 요인분석 결과 2개 요인이 수렴되었으나, 각 요인에 해당하는 문항들은 CSS와 차이가 있었다. 2차원으로 구성된 본 척도의 동시타당도와 내적타당도 검증 결과 적절한 수준이었으며, 문항변별도 검증 결과 또한 모든 문항의 변별력 높은 것으로 나타났다. 이상의 결과를 통해 볼 때 어린이집 이용만족도 척도는 보육서비스를 이용하는 부모들에게 적용될 수 있는 타당성 있는 도구로 판단되는바, 추후 어린이집 이용만족도를 측정하는데 활용될 수 있을 것이다.

• 대한임상검사과학회지
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• 제36권2호
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• pp.222-232
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• 2004

The sample collection room(SCR) will have much more influence than all the other departments for the improvement of hospital image, if anyone coming to the SCR in the hospital goes back with the perfect complacency and because most clients who have much stresses and fatigues pay a final visit to the SCR via receipt-diagnosis- acceptance process. SCR has improved its image for the purpose of gratifying clients, in order for clients to visit the hospital again, the quality improvement(QI) team in the Diagnosis Inspection Medical Department has come to a conclusion as follows. The degree of client gratification before improvement marks 65.9 point, but the degree after improvement was 74.2 point. Therefore, satisfaction has increased by 8.3 points. The degree of client gratification in groups before improvement marks (1) service parts-89.2 points (2) facilities and environments-49.1 point (3) toilet facilities-46.3 point. But its gratification after improvement marks (1) 92.5 point (2) 60.1 point (3) 61.0 point. Therefore the degree of satisfaction has increased by (1) 3.3 point, (2) 11.0 point, (3) 14.7 point. The progress of facility improvement plans and the exclusion of improvement on the facility contents in the hospital have made facilities and environments of SCR and toilet facilities to be poorly improved. Although service parts have a good mark, and the facilities and environments are not scoring well, the whole degree clients' gratification of SCR couldn't be helped by the low grade. Therefore the bottom line for the clients' gratification of SCR in the future is to ameliorate the facilities and environments. SCR will take the clients' gratification survey every year and if any items get low marks, that is, below 90 point throughout the survey, SCR will immediately starts the improvement work for the clients' gratification with operating the programs of controlling quality continually, and SCR should induce the operation of services, participating in the kind campaign drive for clients. So SCR will adopt the incentive system for the best staff members who perform these kinds of services.

• 국제학술발표논문집
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• The 6th International Conference on Construction Engineering and Project Management
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• pp.578-582
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• 2015

Lack of client involvement in construction of public projects has been identified as the main cause of many operational problems. Clients need to perform their roles and responsibilities effectively and efficiently at the right time and through the use of correct methods in order to have the optimum involvement required during all the construction project phases, namely, the planning, design, construction, handover, and operation and maintenance phase. This paper investigates the influence of clients' individual factors on their involvement in construction project delivery. A questionnaire survey was distributed to various government agencies of the Kingdom of Saudi Arabia (KSA). Explanatory Factory Analysis was performed to group nineteen individual factors. The factor analysis result suggests that the individual factors that can involve clients' involvement in construction projects can be grouped into five, which are: adequacy of knowledge and experience for decision making in the early stage of design; ability to communicate clearly; job satisfaction; personal skills; and expertise in design and construction.

• 한국컴퓨터정보학회논문지
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• 제19권4호
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• pp.123-130
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• 2014

이 연구는 사회복지사의 개인-조직간 적합성에 대한 관점들을 정리해 보고 통합적 관점에서 개인-조직간 적합성이 직무태도를 통하여 클라이언트 서비스 만족에 미치는 인과경로를 실증적으로 검증해 보았으며, 이 과정에서 업무유형에 따라 차이가 있는지를 분석하였다. 이를 위해 이 연구에서는 사회복지사들을 대상으로 표본추출하여 설문조사를 실시하였다. 분석결과, 이 연구에서는 사회복지사의 개인-조직 간 적합성 가운데 관계적합성과 직무적합성이 조직몰입에 유의미한 영향을 미치는 것으로 나타났으며, 조직몰입은 클라이언트 서비스 만족에 유의미한 영향을 미치고 있는 것으로 나타났다. 이 연구에서는 이러한 분석결과를 토대로 정책적 시사점을 도출하였다.

• 한국직업건강간호학회지
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• 제17권2호
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• pp.210-215
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• 2008

Purpose: This study aimed to find the factors affecting medical sequelae management service satisfaction among injured workers. Method: This study population were 200 randomised samples of 619 medical sequelae management beneficiaries from April to June 2007 among occupational accident treatment ending workers in 2006. Data were collected through the telephone survey from November 28 to December 7 in 2007. Data were analyzed by ${\chi}^2$ test and multiple logistic regression using SAS 9.1 version. Results: According to the finding of this study, positive perceptions for the purpose and the effect of medical sequelae management were the factors influencing the satisfaction of medical sequelae management service. Conclusions: We recommend key issues to take into account for enhancing medical sequelae management service satisfaction in workers' compensation as follows; explaining the purpose and effect of medical sequelae management to client, evaluating medical sequelae management effect, and the policy participation of medical profession.

• 한국건설관리학회논문집
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• 제5권3호
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• pp.88-96
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• 2004

고객 요구사항은 기업의 여러 성과와 관련하여 최근 이에 대한 관심이 증가되고 있는 개념이며, 특히 국내 건설업에서 큰 비중을 차지하는 아파트 사업의 경우 다각도의 조사를 통해 고객의 요구사항을 발굴하고 이를 사업에 반영하여 품질을 향상시키는 노력이 필요하다. 이를 위해서는 고객의 요구사항을 파악하고 아파트 사업에 적용하는 기법이 요구되며 QFD(Quality Function Deployment)와 연계된 ROQ(Return On Qualify)는 제조업에서 사용되는 기법으로 고객의 요구사항을 조사하여 고객만족을 향상시키고 이를 품질개선 프로그램에 적용해 수익성을 향상시키게 하는 프로세스이다. 본 연구에서는 ROQ 프로세스의 적용을 통해 아파트 품질관리 개선방안을 제시하였다. 이를 위해 먼저 소비자 면접조사와 FGI(포커스그룹 인터뷰) 조사 실시 및 고객의 요구사항을 분석하였으며, 그 후 전문가의 면담을 통해 새로운 아파트 상품 개발에 적용 가능한 품질개선 프로그램을 수립하였다. 이 프로세스를 통해 새로운 아파트 품질관리 개선방안을 제시하도록 한다.

• 대한통합의학회지
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• 제8권4호
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• pp.143-154
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• 2020

Purpose : This study aims to investigate the effect of instrument-activities daily living training through client-centered home visitation on the cognitive functions, occupational performance, and instrument-activities daily living of elderly at the cognitive support grade(Grade6). Methods : The subject of this study was a 66-year-old woman living in G Metropolitan City, who has been diagnosed with Alzheimer's and mild dementia. The study period was from March 17, 2020 through June 12, 2020, and the A-B-A' design, among the individual case experiments, was adopted as the study design. For the data analysis, descriptive statistic and visual analysis using graph were used for the change of cognitive functions, occupational performance, and instrument-activities daily living. Results : The instrument-activities daily living provided through client-centered home visitation improved the subject's cognitive functions, occupational performance(performance, satisfaction) and instrument-activities daily living. Conclusion : This study showed that daily life training through client-centered home visitation can help elderly people at the cognitive support grade select for themselves the problems of daily life caused by cognitive decline and practice specific action plans, thereby enabling them to maintain and improve the cognitive functions necessary for the performance of activities, such as comprehension, memory, and thinking skills. In addition, it is thought that the activities based on the subject's preferences, performance, and sense of importance assured the subject of feelings of motivation and the possibility of participation, and had a positive effect on the subject's performance speed and rate. With the above in mind, Instrument-activities daily living client-centered home visitation is proposed as a potential practical intervention program for individuals. It can help elderly people at cognitive support grade to maintain and improve their functions, thereby delaying the progress of their condition to severe dementia.

• 한국IT서비스학회지
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• 제13권4호
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• pp.139-153
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• 2014

The purpose of this study is to examine the impact of relationship quality on customer value, customer satisfaction and relationship retention intention in the B2B transaction relationship. For the empirical study, we conducted a survey of the PCB corporation's client companies and used 110 surveys of them for analysis. The results of this study are summarized as follows : First, trust, relationship satisfaction, unity and performance as factors of relationship quality had significantly positive effect on relationship retention intention by the medium of customer satisfaction. Second, utilitarian value which is a parameter did not have significantly effect on customer satisfaction and relationship retention intention. Whereas, hedonic value which is influenced by relationship satisfaction, unity and performance had significantly positive effect on customer satisfaction and relationship retention intention. These results are not treated weightily in the preceding studies and managing the hedonic value in B2B transaction relationship is considered important to improve the customer satisfaction and relationship retention intention.

• 한국화재소방학회:학술대회논문집
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• 한국화재소방학회 2008년도 춘계학술논문발표회 논문집
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• pp.85-92
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• 2008

• 한국병원경영학회지
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• 제6권3호
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• pp.46-68
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• 2001

The study was to examine the relationships among those variables related to total quality management and to reveal those variables affecting total quality management in Health-Care Organizations. To study the relationship, a questionaire was designed and sent to 220 hospitals of which the number of beds is over 200 beds. Out of 660 questionaire, 263 questionaire were collected. Data analysis were conducted by using t-test, ANOVA, Pearson correlation coefficients and stepwise multiple regression. The result were as follows: 1. TQM was significantly different according to activities of QI, department of QI, age, and position. 2. Leadership was significantly different according to activities of QI, department of QI, age, and position. 3. Significant differences in the level of satisfaction of employee were found according to activities of QI, department of QI, age, position, and duration of employ. 4. Significant differences in the level of participation of employee were found according to activities of QI, department of QI, and position. 5. Education trainning was significantly different according to amount of bed, activities of QI, department of QI, level of education, kind of job, and position. 6. Medical technique was significantly different according to activities of QI, department of QI, and position. 7. Quality of work was significantly different according to activities of QI, department of QI, age, and position. 8. Significant differences in the level of investigation's system in satisfaction of client were found according to activities of QI, department of QI, kind of job, and position. 9. Positive correlations were observed between TQM and those variables related to TQM. 10. TQM was significantly predicted by the level of satisfaction of employee(40.9%), participation of employee(7.0%), investigation's system in satisfaction of client(2.7%), leadership(1.4%), and medical technique(1.1%), respectively.