• Title/Summary/Keyword: Civil Complaint

Search Result 75, Processing Time 0.027 seconds

An Analysis of the Characteristics of the Civil Complaints Occurred to the Landscape Architecture Project in Apartment Complex (아파트 단지 조경사업에서 발생하는 민원 특성 분석 - 민원의 공공성과 조치용이성 분석을 중심으로 -)

  • Cho, Se-Hwan;Lee, Myeong-Hun;Jo, Hyun-Kil;Kim, In-Ho;An, Seung-Hong;Oh, Jeong-Hak
    • Journal of the Korean Institute of Landscape Architecture
    • /
    • v.41 no.5
    • /
    • pp.78-90
    • /
    • 2013
  • The purpose of this study was to analyze the types and characteristics of public complaints caused by the landscape architecture projects in the case of apartment complex. Furthermore, its purpose was also to propose as the basis data for the minimization of complaints in the course of future landscape architecture projects. To analyze and categorize the apartment complex civil complaints, we collected basic and case study data from LH Corporation, SH Corporation and GICO from 2009 to 2012. We also categorized 672 landscape complaints to 73 categories and conducted a survey from residents and landscape architecture. This Survey is to use IPA can collect character(public-private), handling of civil affair(easy-hard) and analyze typical characters and difference of civil complaint awareness between landscape architecture and residents. First, we were categorized 73 civil complaints by type in 5 categories such as park, green space and street trees, pedestrian road, facilities, and others. Second, the most common landscape complaints appear in green spaces, street trees, facilities, pedestrian roads and park orders. Third, results of the analysis conducted for each item which are publicity and measures the ease. 'Facilities', 'landscape and greenery', 'pedestrian road' and others were commonly appears from residents and professional awareness of the complaints. However, complaints of park appear different awareness between landscape architecture and residents. Fourth, 35 from 73 civil complaints(47.9%) are having high publicity and easy to measure, 25 civil complaints(34.2%) has analyzed to individual and difficult to measure so about the these complaints need to check from the design step so that it is necessary to minimize the problem of additional expense by civil complaints burden and decrease the confidence of residence problem were considered.

Analysis of displacement behavior in fractured fault and groundwater flow under tunnel excavation (터널굴착중 굴착면 단층파쇄대와 지하수 용출 구간에서 단계별 변위 거동 특성 분석)

  • Kim, Nag-Young;Park, Gun-Tae;Baek, Seung-Cheol;Lee, Kang-Hyun;Choi, Jin-Woong;Her, Yol
    • Journal of Korean Tunnelling and Underground Space Association
    • /
    • v.19 no.1
    • /
    • pp.71-82
    • /
    • 2017
  • It is necessary to conduct a detailed geotechnical investigation on the tunnel section in order to secure the tunnel design and construction stability. It is necessary for the importance of geotechnical investigation that needed for the analysis of distribution and size of fractured fault zone and distribution of groundwater in tunnel. However, if it is difficult to perform the ground survey in the tunnel design due to ground condition of the tunnel section and the limited conditions such as civil complaint, the tunnel design is performed using the result of the minimum survey. Therefore, if weathered fault zone exists in the face the reinforcement method is determined in the design process to secure the stability of the tunnel. The most important factor in reinforcing the tunnel excavation surface is to secure the stability of the tunnel by performing quick reinforcement. In particular, if groundwater leaching occurs on the excavation surface, more rapid reinforcement is needed. In this study, fractured fault zone exists on the tunnel excavation surface and displacement occurs due to weathered fracture zone. When the amount of groundwater leaching rapidly increased under the condition of displacement, the behavior of tunnel displacement was analyzed based on tunnel collapse. In the study, reinforcement measures were taken because the first stage displacement did not converge continuously. After the first reinforcement, the displacement was not converged due to increased groundwater leaching and the second stage displacement occurred and chimney collapse occurred.

Analysis of Noise Characteristics of Double and Single-layered Porous Pavement with CPX Method -National Route 1, Sejong-Si Section- (CPX방법에 의한 복층 및 단층 다공성포장의 소음특성 분석 -국도 1호선 세종시 구간-)

  • Yoo, In-Kyoon;Lee, Su-Hyung;Han, Dae-Seok
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.21 no.10
    • /
    • pp.55-63
    • /
    • 2020
  • Road traffic noise is a major complaint. Porous pavement (PP) has been proposed as an effective method for reducing road traffic noise, but it has not been applied much due to the lack of quantitative evaluation. In this study, the noise reduction of single-layer porous pavement (SLPP) and double-layer porous pavement (DLPP) was evaluated. The noise was measured using the CPX method, and the driving speed was measured every 10km/h from 50km/h to 80km/h. The differences in noise level between the two PPs were statistically significant. The driving speed had no significant effect on the difference in noise between the two PPs. The DLPP showed a 6.6dB(A) reduction in average and a 6.3dB(A) reduction at the 95% confidence level compared to the SLPP. Reducing noise by 5dB(A) is equivalent to reducing traffic to 1/3 or lowering the vehicle's speed to 1/2. Sensitively, it is possible to recognize a 3dB(A) and 5dB(A) difference. The DLPP and SLPP were very effective in reducing traffic noise.

The Big Data Analytics Regarding the Cadastral Resurvey News Articles

  • Joo, Yong-Jin;Kim, Duck-Ho
    • Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
    • /
    • v.32 no.6
    • /
    • pp.651-659
    • /
    • 2014
  • With the popularization of big data environment, big data have been highlighted as a key information strategy to establish national spatial data infrastructure for a scientific land policy and the extension of the creative economy. Especially interesting from our point of view is the cadastral information is a core national information source that forms the basis of spatial information that leads to people's daily life including the production and consumption of information related to real estate. The purpose of our paper is to suggest the scheme of big data analytics with respect to the articles of cadastral resurvey project in order to approach cadastral information in terms of spatial data integration. As specific research method, the TM (Text Mining) package from R was used to read various formats of news reports as texts, and nouns were extracted by using the KoNLP package. That is, we searched the main keywords regarding cadastral resurvey, performing extraction of compound noun and data mining analysis. And visualization of the results was presented. In addition, new reports related to cadastral resurvey between 2012 and 2014 were searched in newspapers, and nouns were extracted from the searched data for the data mining analysis of cadastral information. Furthermore, the approval rating, reliability, and improvement of rules were presented through correlation analyses among the extracted compound nouns. As a result of the correlation analysis among the most frequently used ones of the extracted nouns, five groups of data consisting of 133 keywords were generated. The most frequently appeared words were "cadastral resurvey," "civil complaint," "dispute," "cadastral survey," "lawsuit," "settlement," "mediation," "discrepant land," and "parcel." In Conclusions, the cadastral resurvey performed in some local governments has been proceeding smoothly as positive results. On the other hands, disputes from owner of land have been provoking a stream of complaints from parcel surveying for the cadastral resurvey. Through such keyword analysis, various public opinion and the types of civil complaints related to the cadastral resurvey project can be identified to prevent them through pre-emptive responses for direct call centre on the cadastral surveying, Electronic civil service and customer counseling, and high quality services about cadastral information can be provided. This study, therefore, provides a stepping stones for developing an account of big data analytics which is able to comprehensively examine and visualize a variety of news report and opinions in cadastral resurvey project promotion. Henceforth, this will contribute to establish the foundation for a framework of the information utilization, enabling scientific decision making with speediness and correctness.

Development of IoT-based App Service for Non-face-to-face Management of Library Reading Rooms (도서관 열람실의 비대면 관리를 위한 사물인터넷(IoT) 기반 앱 서비스 개발)

  • Hong-hyeon Choi;Seung-hoon Lee;Jeong-du Lee;Jin Yu;Seong-hoon Jeong;Joon-hwan Shim
    • Journal of Advanced Navigation Technology
    • /
    • v.25 no.6
    • /
    • pp.562-568
    • /
    • 2021
  • Seat reservations and civil complaints in the library reading room have been done face-to-face by managers, and efficient management has been difficult. In addition, there is a problem that it is difficult to take action in the event of a civil complaint due to user inconvenience, such as a noise problem between users in the reading room. In this study, an online reservation system was developed for efficient management of seats in the library reading room so that it could be serviced non-face-to-face. In addition, when using the library reading room, it is possible to apply for non-face-to-face civil complaints when complaints occur due to noise problems between users, loss of belongings, and snoring during the user's sleep. Managers can smoothly manage library reading rooms through non-face-to-face inconvenience reports. It is possible to increase the satisfaction of using the library by resolving the inconvenience of users. The developed service app allows seat reservations and anonymous inconvenience reports. The administrator can check the received inconvenience report and warn the user of the seat with an IoT sensor-based LED. When corrective action is completed, the result of the action may be fed back to the reporter.

Methodology of Local Government Policy Issues Through Big Data Analysis (빅데이터 분석을 통한 지방자치단체 정책이슈 도출 방법론)

  • Kim, Yong-Jin;Kim, Do-Young
    • The Journal of the Korea Contents Association
    • /
    • v.18 no.10
    • /
    • pp.229-235
    • /
    • 2018
  • The purpose of this study is to propose a method to utilize Big Data Analysis to find policy issues of local governments in the reality that utilization of big data becomes increasingly important in efficient and effective policy making process. For this purpose, this study analyzed the 180,000 articles of Suwon city for the past three years and identified policy issues and evaluated policy priorities through IPA analysis. The results of this study showed that the analysis of semi-formal big data through newspaper articles is effective in deriving the differentiated policy issues of different local autonomous bodies from the main issues in the nation, In this way, the methodology of finding policy issues through the analysis of big data suggested in this study means that local governments can effectively identify policy issues and effectively identify the people. In addition, the methodology proposed in this study is expected to be applicable to the policy issues through the analysis of various semi - formal and informal big data such as online civil complaint data of the local government, resident SNS.

A Study on the Improvemental Method for Effective Operating System of Safety Monitoring Activity in case of Gangdong-gu (강동구사례를 중심으로 한 안전모니터링활동의 효율적인 운영시스템 개선방안에 관한 연구)

  • Kim, Sung Soo;Hong, Hyun Sook;Lee, Tae Shik
    • Journal of Korean Society of Disaster and Security
    • /
    • v.6 no.1
    • /
    • pp.9-17
    • /
    • 2013
  • Government ministries operate various system dealing with filed civil appeals. There are representative systems such as Safety Monitoring System of the Ministry of Public Administration and Security (MOPAS), Disaster Premonitory Information System of the National Emergency Management Agency (NEMA), Facilities Hazard Information System of the Ministry of Land, Transportation and Maritime Affairs (MLTM), Environmantal Monitoring System of the Ministry of Environment (ME). The purpose managing these systems is to reduce casualties and to improve safety by preventing disasters and accidents in local communities. This study suggests the method to effectively operate a safety monitoring system which fits to local situations based on the statistical analysis performed on filed complaint cases in Gangdong-gu as a sample region. The cases has been collected since 2012 through the voluntary safety monitoring activity of a specialist who had finished the Emergency and Safety maneger's master course.

Development and Performance Evaluation of Under Cut Anchor Stone Curtain Wall Construction Method (언더컷 앵커 방식의 석재 커튼월 공법 개발 및 성능평가)

  • Chang, Kug-Kwan;Park, Nam-Wook
    • Journal of the Korea institute for structural maintenance and inspection
    • /
    • v.18 no.4
    • /
    • pp.138-146
    • /
    • 2014
  • Structural safety as well as variety and aesthetics of building facade are currently gathering more attention in building construction and stone curtain wall is widely used in exterior wall. However, two main problems are existed in curtain wall construction method. One is an uniformity of construction quality and the other is a repair work of stone panels. Also, the noise and vibration occurring in construction may be cause of civil complaint. Therefore, a new method is needed to overcome these problems. This paper presents a new stone curtain wall system using under cut anchor and secondary holes that was developed in this study. Additionally, structural performance evaluation was conducted to verify the constructability and structural safety for wind pressure and seismic load. Through the evaluation of this method, improved constructability and economic efficiency were verified.

Impact of Emotional Labor on Job Burnout Marine Police Officials (해양경찰공무원의 감정노동이 직무소진에 미치는 영향)

  • Kim, Jong-Gil
    • Journal of the Korean Society of Marine Environment & Safety
    • /
    • v.21 no.6
    • /
    • pp.721-728
    • /
    • 2015
  • Due to paradigm shift in administration, the field of police administration, like its civilian counterpart, is spending effort to improve customer-oriented civil complaint service system, and this is leading to a negative factor in service providers, emotional labor, among police officers. This study examines amount of emotional labor of maritime police officers, and verify the effects of emotional labor on exhaustion. Results show maritime police officers experience about the same amount of emotional labor as other public workers, and emotional labor has effects on work exhaustion. In other words, perception of incongruity of emotion has positive effects on exhaustion on cynical attitude. Attention to emotional expression has negative effects on decrease of job effectiveness. As such, if the problem of emotional labor is neglected, it leads to exhaustion and can become a significant obstacle to performance due to negative organizational influence. Also, it can lead to serious physical and mental problems on the individual level. Therefore, policy implementation to prevent this problem is necessary.

A Study on the Effects of High Embankment Road on the Microclimatic Environment (고성토 도로의 건설이 미기후 환경에 미치는 영향에 관한 연구)

  • Lim, Ik Hyoun;Hwang, Eui Jin;Ryu, Ji Hyeob
    • Journal of Korean Society of societal Security
    • /
    • v.4 no.1
    • /
    • pp.29-37
    • /
    • 2011
  • Recently, Inhabitants nearby the high embankment road have requested a civil complaint on the environmental deteriorations and economic harms. This study was carried out numerical simulation using the 3-D microclimate model 'Envi-met' in order to investigate the variations of a flow field and a temperature field at the road sections with a high embankment and a bridge. About the simulation of flow field, the wind field has changed due to the disturbance of airflow by a high embankment road considerably. And the wind velocity decreased in the whole of simulation space widely. But, the wind velocity and wind direction sited loose to the section of a bridge, relatively. In the results of a temperature field, the slight variations of temperature field were discovered by the disturb of the mixing flow from a high embankment road. These results indicate that the numerical simulation can provide useful information to minimize the disasters, such as traffic accidents and various microclimatic environments in the transportation projects.

  • PDF