• Title/Summary/Keyword: Citizen Satisfaction

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A Study on the Development of Environment Color Checklists for Senior Center Based on Characteristics of the elders (재가노인의 특성을 고려한 경로당 환경색채 체크리스트 개발)

  • Choi, Yerim;Park, Heykyung
    • Korea Science and Art Forum
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    • v.34
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    • pp.327-337
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    • 2018
  • Korea is rapidly becoming an aging society as much as it takes the first place among OECD countries, and as the life expectancy of Korea gradually increases, the proportion of the elders in society increases. Accordingly, the happiness of the elders is contributed to the overall social atmosphere and happiness, however, the lower quality of life of the elders due to physical, psychological and social changes can be developed into social problems such as depression and rising suicide rate. As a result, there is a social interest in improving the quality of life and satisfaction of the elders, and the senior citizen center is receiving renewed attention as a form of welfare facility that can play a pivotal role in the social activities of the elders. In recent years, efforts to improve the environment of the senior citizen center have been made due to the growing role of it, however, there is a controversy over whether the quality of the indoor environment is user-friendly or not due to the limitations of material resources and human resources. It is considered that the quality of the color environment should be improved in the senior citizen center in the way that the color environment is not only an indoor environmental factor which gives high psychological and mental effects to users but also a way to improve the environmental satisfaction at the lowest cost. Previous studies on the facilities related to the elders have been actively carried out, but they were very sporadic and there was very little information about the color environment in the related laws or in the guideline presented by cities. It is necessary to integrate guidelines that are scattered within a comprehensive range without any specific target in order to grasp the current status of the color environment and to properly evaluate it. In addition, considering that the senior citizen center is an important leisure facility for the elders that functions in a residential area with a nationwide network, the results of this study are expected to contribute to the environmental improvement of existing senior citizen center which will be activated in the future by enabling the improvement of psychological satisfaction of the elders.

The effect of job stability on senior citizen's quality of life : mediated effect of job satisfaction (고용안정성과 삶의 질 간의 관계에서 고용 관련 만족도의 매개효과 검증 : 고령 근로자를 중심으로)

  • Jeong, Woo Jin;Jung, Sung Cheol
    • Journal of Venture Innovation
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    • v.3 no.1
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    • pp.67-85
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    • 2020
  • In this article, we investigated the overall relationship between the employment stability of senior wage earners and their quality of life. Moreover, we analyzed a mediated effect of satisfaction variables: income satisfaction, work environment satisfaction, and overall job satisfaction. For the research, we used the data from the Korean Longitudinal Study of Aging (KLoSA) and analyzed the data set of 1,318 senior wage earners. The result showed that there exists a positive relationship between job stability and job satisfaction, while the overall quality of life has a negative relation with both the job stability and job satisfaction. This study showed a contradictory result from previous studies that claim that the quality of employment such as job stability and job satisfaction has a positive relationship with the quality of life, and the result implies that the research on senior wage earners requires perspectives different from those on other age groups and social classes.

An Analysis of the Effect of Mental Health and Leisure Competence on Participation in Archery and Satisfaction with Life (궁도 참여 노인의 정신건강, 여가 유능감이 궁도 참여도와 생활만족도에 미치는 구조모형 분석)

  • Kim, Hong Nam
    • 한국노년학
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    • v.32 no.4
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    • pp.1013-1023
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    • 2012
  • This study aims to identify the effect of the mental health and leisure competence of senior citizen through participation in archery activity on satisfaction in their life. To achieve the purpose, the study interviewed members of the Archery and Sports Association living in Gwangju, Jeonnam and Jeonbuk using a questionnaire and collected 328 valid responses. The questions as measuring instruments such as leisure competence, depression, self-esteem, and satisfaction level which were developed by previous studies were revised for this study. For a statistics, a frequency analysis, a descriptive analysis, a correlation analysis, and a structural model analysis were conducted. As a result, first, the higher self-esteem of the subjects, the more they participated in archery and were satisfied with their life. Second, the lower depression they had, the more they participated in archery and were satisfied with their life. Third, as leisure competence of the subjects was not a main factor of archery participation, the related assumption was rejected. The mental health of the senior citizen such as self-esteem and depression was a factor of participation in archery and their satisfaction with their life grew higher through participation in archery.

Effects of an Elder Health Promotion Program using the Strategy of Elder Health Leader Training in Senior Citizen Halls (노인 건강지도자 양성 전략을 적용한 경로당 노인 건강증진 프로그램 효과검증)

  • Gu, Mee-Ock;Eun, Young;Kim, Eun-Sim;Ahn, Hwang-Ran;Kwon, In-Soo;Oh, Hyun-Sook;Kang, Young-Sil;Jung, Myun-Sook;Choi, So-Young;Sung, Kyung-Mi;Kang, Hye-Yeon
    • Journal of Korean Academy of Nursing
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    • v.42 no.1
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    • pp.125-135
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    • 2012
  • Purpose: This study was conducted to develop and test the effects of an elder health promotion program and apply strategies for elder health leader training sessions with elders at senior citizen halls. Methods: A nonequivalent control group pretestposttest design was used. Participants were 49 elders at a senior citizen hall (intervention: 27, control: 22). The elder health promotion program consisted of health education and exercise. A professional leader led the program for 4 weeks, and then an elder health leader and research assistant led for 8 weeks (total 12 weeks). Scales for elder health promoting behaviors, perceived health status, life satisfaction and senior citizen hall capability were used and physical fitness levels were measured. Data were collected between April 21 and July 28, 2010 and analyzed using Chi-square, Fisher's exact test, t-test, and repeated measure ANOVA with SPSS/WIN 12.0. Results: Health promoting behaviors, physical fitness, perceived health status, and senior citizen hall capacity were significantly better in the experimental group after the intervention compared to the control group. Conclusion: Study findings indicate that elder health promotion programs applying strategies of elder health leader training are effective and can be recommended as nursing interventions for health promotion of these elders.

e-Government Systems Success and User Acceptance in Developing Countries: The Role of Perceived Support Quality

  • Hala Khatib;Habin Lee;Changwoo Suh;Vishanth Weerakkody
    • Asia pacific journal of information systems
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    • v.29 no.1
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    • pp.1-34
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    • 2019
  • The concept of e-Government was first developed and implemented in industrialised countries. Consequently, it should not be assumed that this concept is automatically appropriate for developing countries. This study aims to examine the roles of perceived support quality and support satisfaction in the context of government-to-citizen (G2C) transactions towards behavioural intention and usage in developing countries. To test the proposed model, the official website of Kuwait Government Online Services (KGOS) was selected. A survey with a total of 628 responses was analysed using Structural Equation Modelling (SEM) to investigate the goodness of fit of the model and the underlying indicators. The findings confirm the significance of support quality perceived by citizens and provide insights to explain citizens' intention to use e-Government systems.

The Effect of Police Satisfaction on Trust in the Police: Focusing on the North Korean Refugees (경찰서비스를 경험한 시민의 만족도가 경찰신뢰에 미치는 영향: 북한이탈주민을 중심으로)

  • Hong, Moonki;Park, Jongsun
    • Journal of Digital Convergence
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    • v.18 no.9
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    • pp.63-70
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    • 2020
  • This study examines whether citizen's satisfaction with police response to their victimization has an effect on the trust in the police. The data (N = 214) were collected from the North Koreans refugees residing in South Korea. One key finding shows that the North Koreans who were dissatisfied with policemen's response to their crime victimization cases report lower trust in the South Korean police. Also, the people who had ever reported a crime to the police increase their trust in the police. However, sex, education experience, car ownership, household victimization preventive measures, crime trends decrease their trust in the police. The implications and limitations were discussed for the future research.

Implementation of Lean Six Sigma in Municipal Government Operations to Improve Efficiency and Quality: A Case Study (지방 자치 기관의 운영 효율성과 품질 향상을 위한 린식스시그마 방식의 채택사례)

  • Kim, Kai
    • Journal of Korea Society of Industrial Information Systems
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    • v.25 no.4
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    • pp.49-63
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    • 2020
  • Municipal governments today are facing increasingly complex issues while resources continue to be constraint but the service quality expectation from citizen is more demanding. They must develop and implement tools that help manage operations more efficiently. While Lean Six Sigma principle and tools have been widely applied to profit organizations, the extant literature has not provided many cases of such application to local governments. This research presents a case study of applying Lean Six Sigma approaches and tools to a municipal government of a small town in USA to improve process efficiency, quality performance, and citizen satisfaction. In this case study, DMAIC (Define, Measure, Analyze, Implement, and Control) is used as a tool to define current issues, develop, and measure performance metrics, and recommend action plans. The result of this case study shows that applying the principles and tools of Lean Six Sigma provides an excellent way to improve the process efficiency and quality of providing public work services at a local government.

Current Status and Policy Tasks of public Library in Seoul (서울시 공공도서관의 현주소와 정책적 과제)

  • Yoon, Hee-Yoon
    • Journal of Korean Library and Information Science Society
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    • v.49 no.2
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    • pp.1-23
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    • 2018
  • The goal of this study is to suggest policy tasks for the public library in Seoul. For this goal, researcher compared macroscopically the gap between the Seoul city and the global competitiveness city using the core index of the public library, and analyzed microscopically the level of the Seoul city and the metropolitan cities and provinces focusing on the public library infrastructure and service index. Next, researcher evaluated the public library policies by linking the "2030 Seoul City Master Plan" and the "Library and Reading Culture Revitalization Plan". Based on the results, researcher proposed branding for global knowledge culture capitals, advancement of core competencies and systems of libraries, composition of citizen centered knowledge culture ecosystem, maximization of citizen's service satisfaction and expected benefits as future-oriented policy tasks of public libraries in Seoul.

Optimizing Business Opportunities: The Evolving Landscape of Smart Cities in South Korea

  • Yooncheong CHO;Jooyeol MAENG
    • Asian Journal of Business Environment
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    • v.14 no.2
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    • pp.1-10
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    • 2024
  • Purpose: The purpose of this study is to investigate the essential factors contributing to the growth and success of smart cities, providing a comprehensive analysis of key elements that are crucial in fostering the development of smart cities. This study explored the impacts of technology-driven applications, corporate involvement, the role of experts, citizen co-creation, city-led strategy governance, and sustainable urban practices on overall attitudes towards smart cities. Additionally, the study examined the impact of overall attitude on the growth trajectory of the smart cities and satisfaction. Research design, data and methodology: To collect data, this study employed an online survey conducted by a reputable research organization. Data analysis involved the use of factor analysis, ANOVA, and regression analysis. Results: This study unveiled significant impacts of technology-driven applications, corporate involvement, the role of experts, citizen co-creation, city-led strategy governance, and sustainable urban practices on the overall attitudes. Furthermore, it demonstrated that the overall attitude significantly influences the growth trajectory of smart cities. Conclusions: This study identified key driving factors for smart city development, suggesting that the consideration of sustainable urban practices emerges as the most significant factor influencing the growth of the smart cities.

The Relevance of Oral Health Related Quality of Life of the Oral-Cavity for Removable Denture Satisfaction of Senior Citizens Over 65 Years of Age (65세 이상 노인의 가철성 의치만족도와 구강건강관련 삶의 질의 관련성)

  • Heo, Seong-Eun;Ji, Jae-Hoon;Yi, Sun-Chan;Heo, Jong-Hun
    • The Korean Journal of Health Service Management
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    • v.10 no.3
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    • pp.135-146
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    • 2016
  • Objectives : This study explored ways to improve the quality of life related to oral health and the oral health of senior citizens by identifying the relevance of oral health-related quality of life issues, and satisfaction with dentures in elderly 65 years of age or older. Methods : This study surveyed 220 senior citizens who are currently using dentures and 65 years of age or older living in Busan. As a result, 200 questionnaires were returned. All of these questionnaires were used in the final analysis. The method of analysis was descriptive statistics using SPSS VER. 19.0, t-test, ANOVA, Pearson correlation coefficients, and regression analysis. Results : First, when verifying the difference in the quality of the health-related life of the oral cavity in accordance with the general characteristics, only average monthly income showed a significant difference. Second, the results of the analysis for factors that affect the quality of the health -related life of the oral cavity, fixation satisfaction, and mastication satisfaction, in that order, affected the general satisfaction of the elderly. Conclusions : Dentures satisfaction and the quality of the health-related life of the oral cavity show a high correlation and causality.