• 디지털융복합연구
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• 제12권2호
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• pp.183-191
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• 2014

SNS는 웹을 기반으로 사용자들이 프로필을 창출하고 다른 사람과 커뮤니케이션 할 수 있도록 지원해주는 서비스이다. 지금까지의 대다수 연구들은 SNS의 이용자들이나 그 영향에 관련된 연구 위주로 진행되어 왔다. 그러나 SNS 비이용자도 많으며, SNS이용자라고 해도 모두 SNS를 즐기고 지속적으로 활용하는 것은 아니다. 이와 같은 현상은 SNS사용에 대해 사용자들이 느끼는 혁신에 대한 저항이 존재하기 때문에 발생한다. 본 논문에서는 선행 연구를 바탕으로 시간부족에 대한 지각, SNS에 대한 인지도, 자기효능감, 적합성, SNS에 대한 정보품질, 주관적 규범 및 프라이버시 우려를 지각된 위험과 지각된 유용성의 영향요인으로 선정하였다. 이들 요인이 지각된 위험과 지각된 유용성에 미치는 영향과, 지각된 위험과 지각된 유용성이 다시 사용자 저항에 미치는 영향을 알아보기 위해 중국내 학생과 인터넷 사용자들을 대상으로 실증 분석하였다. 본 논문을 통해 SNS를 사용하지 않는 이유와 SNS 사용에 대한 저항요인을 파악할 수 있다.

• 한국컴퓨터정보학회논문지
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• 제20권11호
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• pp.143-150
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• 2015

Social network services can be defined as an individual web page which enables online, human-relationship building by collecting useful information and sharing it with specific or unspecific people. Recently, as the social network services(SNS) such as Twitter and Facebook have been paid attention in many fields of the society. SNSs are also one of the fastest channels to get news which people may not be able to see on TV or newspaper. The number of people who feel they are benefiting from social network services are increasing dramatically. A number of researches about SNS are underway. The study based on the Technology Acceptance Model empirically investigates the relationship between characteristics of SNS (system, service, information, and emotional) and user satisfaction of SNS. The study also analyzes how the relationshipa between SNS characteristics, satisfaction and user acceptance are moderated by country type of SNS users and inclination toward SNS acceptance. To achieve these research purposes, the study conducted various statistical analyses using questionnaire of the Korean and Chinese SNS users. The results of the study are followings. First, SNS characteristics have a positive effect to the user satisfaction. Second, SNS satisfaction have a positive effect to the user acceptance. Third, the relationship between SNS characteristics and user satisfaction is moderated by the country type of SNS users and inclination toward SNS acceptance. The study results could provide some implications to researchers who have interest in studying SNS, also could help business managers to operate and develop their SNS site more effectively.

• Journal of Information Technology Applications and Management
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• 제24권4호
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• pp.215-227
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• 2017

The development of information technology are leading to the rapid evolution of SNS (Social Networking Services) in various directions and industries. Initially, SNS have been used as the form of networking between user's groups. Currently SNS has been developed towards multiple purposes and platforms such as the promotion and the advertising of a company. There are many SNSs including QQ, Weibo, and Wechat and so on in China. However, the use of companies in terms of advertising and information sharing with the customers do not meet the trend in China. Especially, there were little researches for Chinese travel agencies how to utilize SNS for attracting new customers and making them contribute to the firm's performance. In this study, we try to investigate the impact of the firm's characteristics and the usage of SNS on the performance of Chinese travel agencies. Based on Top 100 China travel agencies in 2009, we analyzed the relationships between firm's characteristics and the usage of SNS, and firm's performances in 2013. We expect that our study can contribute to the increasing academic and practical needs on the empirical evidence of the impacts of the SNS utilizations on the firm's performance.

• 한국콘텐츠학회논문지
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• 제13권12호
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• pp.957-965
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• 2013

본 연구는 SNS 환경에서 이용자 간 상호작용에 영향을 미치는 요인들이 한 중 젊은층 소비자 간에 어떤 차이점이 있는지를 분석하는데 주된 목적을 두었다. 분석결과 한국의 경우 기술적 요인 중 이용 용이성이, 중국은 사회적 요인 중 사회적 유대감이 이용자 간 상호작용에 유의한 영향을 미치지 않는 것으로 나타났다. 이용자 간 상호작용이 이용의도에 미치는 영향은 한 중 소비자 간에 차이가 없는 것으로 나타났다. 이를 통해 향후 SNS 관련 연구나 실무적 차원에서 국가 간 차이를 고려한 마케팅전략의 차별화가 필요한 것으로 판단된다.

• 정보관리학회지
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• 제39권3호
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• pp.133-163
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• 2022

본 연구는 중국 공공도서관의 위챗 공식계정을 이용한 마케팅이 도서관에 대한 인식 및 이용자 충성도에 미치는 영향을 파악하는 것을 목적으로 한다. 이를 위해 중국 공공도서관 위챗 공식계정을 구독한 이용자와 구독하지 않은 이용자의 심층 인터뷰를 통해 연구 가능성을 탐색하고 설문지를 개발하였다. 이를 기반으로 중국 6개 지역의 공공도서관 이용자를 대상으로 설문조사를 진행하였다. 그 결과 공식계정 운영특성은 중국 공공도서관에 대한 인식과 이용자 충성도에 긍정적인 영향을 미치고 있음을 확인하였다. 본 연구는 SNS를 활용한 중국 공공도서관 마케팅이 이용자의 도서관 이용목적, 공공도서관 인식 및 이용자 충성도에 어떠한 영향이 있는지 검증하였고 SNS 유형 중에 위챗 공식계정을 다루었다는 점에서 의의가 있다.

• 유통과학연구
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• 제12권9호
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• pp.53-63
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• 2014

Purpose - The rapid spread of SNS and increase of SNS users have heralded great changes in the tourism industry. Therefore, this study focused on how SNS characteristics- usefulness, convenience, interactivity, and intimacy - influence diffusivity, reliability and, consequently, user's preference for tourist attractions. Research design, data, and methodology - This study is designed not only to collect data with a questionnaire survey but also to test hypotheses with SEM by SPSS 18.0 and AMOS 18.0. Results - Usefulness, interactivity, and intimacy positively affect diffusivity, whereas convenience does not positively affect diffusivity. In addition, intimacy has a negative influence on reliability. However, diffusivity and reliability have positive impacts on the preference for tourist places. Conclusions - Certain characteristics of SNS facilitates the spreading of SNS tourist information. Usability and interactivity have positive impacts on the reliance of tourist information. Better communication can enhance the reliance of travel information. The influence of spreading tourist information has a positive influence on its reliance. Extension and reliance can have positive effects on the preference for tourist attractions.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제10권3호
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• pp.1429-1441
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• 2016

While Facebook and Twitter get worldwide attention, these popular SNSs are not available in China. As the leading local SNS, Sina Weibo has garnered much of the attention in China. The purpose of the study was to explore why Chinese college students use Sina Weibo and if gender differences exist in the motivations for using it. The results from a survey of 360 respondents show that Chinese students used Sina Weibo mainly for information-gathering, followed by accessibility to celebrity, social connection, self-presentation and entertainment. Among them the most dominant reason for using Sina Weibo was found to be information-gathering. This finding suggests that Sina Weibo functions as a platform to search for information on social issues and interests. The study also found that these motivations were significantly different between male and female users. Interestingly, female respondents used Sina Weibo much more broadly than male counterparts, accessing it to satisfy all needs such as information gathering, accessibility to celebrity, social connection, self-presentation and entertainment. Based on these findings limitations and direction for future studies are discussed.

• Journal of Information Technology Applications and Management
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• 제16권2호
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• pp.45-63
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• 2009

China has the largest number of the user of web 2.0 such as messengers and blogs, as of 2008 year. Chinese Internet digital market will grow from $85 billion in 2007 to $264 billion in 2015. The importance of Chinese Internet business is increasing, because of its size and growth potential. This research is focused on following two questions. First, what are the major characteristics of social networking services in China? In order to find out the answer about this question, the case study on Tencent QQ and Sina Poco, the most representative social networking services company in China, was done. And the reason of the use of social networking services, their contents, and the attitude toward the paid service were identified. Second, what are the major factors influencing the use of social networking services in China. User participation, network effect, usefulness, and system quality were inferred as the factors influencing the use. These factors were based on motivation theory, technology acceptance model, and the related research papers. This research model was proved by data analysis using Partial Least Square. As results, the use of social networking services was influenced by usefulness, network effect, user participation, and system quality. But social influence was not significant of the use of social networking services.

• 서비스연구
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• 제13권1호
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• pp.96-107
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• 2023

본 연구에서는 모바일 결제 서비스 이용률이 세계에서 가장 높은 중국 이용자들을 대상으로 어떤 이슈에 관심이 있는지를 미래신호 예측 방법론을 이용하여 예측하여 보았다. 이를 위하여 중국의 SNS 사이트로부터 모바일 결제와 연관된 텍스트 데이터를 수집한 후, 문장에서 추출한 키워드들을 키워드 등장 지도 (KEM: Keyword Emergence Map)와 키워드 이슈 지도 (KIM: Keyword Issue Map)를 이용하여 강신호, 약신호, 잠재신호, 그리고 강하지만 증가율이 낮은 신호로 분류하였다. 한 걸음 더 나아가서 본 연구에서는 4가지 종류의 신호를 구체적으로 이해하기 위해서 각 신호와 연관된 텍스트를 추가적으로 정성적인 분석을 실시하였다. 그 결과, 현재 뿐만 아니라 본 연구 기간 동안 키워드 출현 빈도가 빠르게 성장하고 있는 강신호에는 버스, 지하철, 가계부와 같이 중국인들의 일상생활과 관련된 키워드가 많이 포함되어 있음을 발견하였고, 현재에는 자주 등장하지만 강신호와는 달리 증가율이 낮은 신호에는 홍바오 (현금결제), 은행카드와 같이 현금 결제를 대체할 수 있는 다양한 서비스가 언급되었음을 발견하였다. 다른 신호에 비하여 출현 빈도가 저조한 약신호와 잠재신호에는 서비스 규정 변화나 이벤트와 연관된 키워드들이 포함되었다. 본 연구 결과를 통하여 모바일 결제 서비스는 중국 이용자들에게 편리함을 제공하는 것을 넘어서 그들의 일상생활을 크게 변화시켰음을 알 수 있었다. 그리고 신용카드 결제가 보편화되지 않은 중국에서 모바일 결제 서비스는 현금결제를 완전히 대체할 수 있는 서비스로 성장할 가능성이 높음을 알 수 있었다.

• International Journal of Advanced Culture Technology
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• 제9권2호
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• pp.72-79
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• 2021

This study is to develop a strategy to prepare an improvement strategy according to the environmental change of the hotel. Currently, domestic hotels are implementing marketing through food and beverage as a countermeasure against the sales decrease, and in order to develop effective marketing plan, 5 Force Model environmental analysis and STP analysis are analyzed. 5 Force Model Environmental Analysis showed that domestic hotels are facing various difficulties such as the expansion of accommodation sharing system, the decrease of Chinese tourists due to the THAAD problem, the increase of hotels, the introduction of PMS, the increase of minimum wage, the introduction of 52 hours work week, and the increase in product preference As an STP response strategy to correspond these difficulties, it is necessary to develop products for the main customers of the hotel food and beverage, such as those in the 20s-30s, the workers, smartphones and SNS users. And also hotels should seek ways to lower price of the product to the level desired by the user to compete against substitutes. In conclusion we suggest that hotels are committed to fulfilling their role by meeting guest safety and COVID-19 compliance requirements, but a focus on immediate cleanliness and quarantine against infectious diseases, like Airbnb, will enable greater growth.