• THE INTERNATIONAL COMMERCE & LAW REVIEW
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• v.69
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• pp.371-388
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• 2016

International air transport for cargo services is a facilitator for various trade sectors and, by itself, an important service industry. Although international air cargo industry is expected to grow continuously, industry stakeholders complain about legal constraints in the industry and demand more liberalized regime. From its birth at the beginning of the 20th century, the airline industry was tightly regulated by governments with a strong tradition of protectionism. In the past few decades, however, protectionism in the airline industry has steadily declined. Indeed, the airline industry is largely in the process of liberalization. Interestingly, it has been easier to liberalize air cargo service than passenger service. Indeed, states have traditionally shown far more willingness to provide market access for foreign carriers carrying cargo than passengers. Given the impact of air cargo service in a state's wider economy and own characteristics of cargo services (i.e. air cargo traffic is inherently one-way, unlike passenger traffic, which tends to involve round trips), more liberalized approach is necessary for air cargo services. Among three approaches: bilateral, regional (block-based) and multilateral, it is desirable to adopt a multilateral treaty (a new multilateral all-cargo agreement) so as to harmonize and simplify complicated trade regulations on air cargo services.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.8
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• pp.333-344
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• 2020

This research has four specific objectives: (1) identifying factors that affect customer satisfaction with less than container load (LCL) cargo services of logistics companies in HoChiMinh City (HCMC), (2) measuring the level of impact of the factors, (3) testing the difference in satisfaction among groups of customers with different characteristics in terms of type of business and time of using LCL cargo services, and (4) proposing some management implications to improve the quality of LCL cargo services. Researchers interviewed 210 customers who enjoyed the LCL cargo service in HCMC for at least the last six months, using the convenient sampling method. SPSS 20 was used to analyze the reliability of the scale through the Cronbach's alpha coefficient, then exploratory factor analysis and multiple linear regression analysis were used. The results identified the six factors that influence positively customer satisfaction of LCL cargo services of logistics companies in HCMC, by decreasing importance: service process, image, resource, price, management, and outcomes. The results show that there is no difference in customer satisfaction with LCL cargo services by types of business as well as time of using services. The research suggests some implications for the management of logistics companies in HCMC to enhance customer satisfaction.

• Journal of Korea Port Economic Association
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• v.20 no.2
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• pp.253-273
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• 2004

Coastal cargo shipping is regarded as environmentally friendly and less costly compared to other transport modes: therefore, many developed countries endeavor to activate coastal cargo shipping. In Korea, a couple of policies are suggested for coastal cargo shipping; however, shippers' aspects seem to be neglected or not analyzed. In this regard, this study aims to identify barriers in the coastal cargo shipping, in respect to shippers' aspects. To find out the reasons shippers hesitate to use coastal cargo shipping, we made a questionnaire and surveyed. We found out some meaningful points in this study as the followings. First, the proportion of using the coastal cargo shipping is very low. Second, the shippers give weights on time and costs factor, and their preference for punctuality and stability of the transportation services is extremely high. Third, the shippers believe that improvement of the services of the coastal cargo shipping is very important in national logistics system although most do not use currently. They also believe that the success of coastal cargo shipping lies in whether it can transport the huge amount of cargos with lowest costs. Finally, the most important factor, when they choose the transport mode, is the punctuality and stability of the transportation services.

• Journal of Korean Society of Transportation
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• v.29 no.6
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• pp.75-83
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• 2011

This research explores the relative importance of factors and service items that influence the air cargo service quality for provision services by the Skyteam Cargo in the Korean market. In general, the Skyteam Cargo provides a package of services which are different functions and operations of service such item as Equation Heavy (heavy and large express freight), Equation (small express freight), Variation (special freight), and Dimension (general freight). To carry out the research, the expert questionnaire survey, the Analytic Hierarchy Process (AHP) analysis had adopted to evaluate the level of quality for the provision air cargo operation services by the Skyteam Cargo at Incheon International Airport. Based on an expert survey and the AHP, five core service factors, namely, infrastructure as installed facilities, reliability, promptness, efficiency, and safety are defined.

• Journal of the Korea Safety Management & Science
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• v.22 no.4
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• pp.75-86
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• 2020

With the advent of the 4.0 era of logistics due to the Fourth Industrial Revolution, infrastructures have been built to receive the same services online and offline. Logistics services affected by logistics 4.0 and IT technology are rapidly changing. Logistics services are developing using technologies such as big data, artificial intelligence, blockchain, Internet of things, and augmented reality. The convergence of logistics services and various IT new technologies is accelerating, and the development of data management solution technology has led to the emergence of electronic cargo waybill to replace paper cargo waybill. The electronic waybill was developed to supplement paper waybill that lack economical and safety. However, the electronic waybill that appeared to complement the paper waybill are also in need of complementation in terms of efficiency and reliability. New research is needed to ensure that electronic cargo waybill gain the trust of users and are actively utilized. To solve this problem, electronic cargo waybill that combine blockchain technology are being developed. This study aims to improve the reliability, operational efficiency and safety of blockchain electronic cargo waybill. The purpose of this study is to analyze the blockchain-based electronic cargo waybill system and to derive evaluation indicators for system supplementation.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.39 no.3
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• pp.56-63
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• 2016

For air express service providers offering various express delivery services such as overnight delivery and next-business day delivery services, establishing quickly cargo loading plans is one of important issues owing to the characteristics of air express business, i.e., a short amount of time is available to complete all cargo loading operations before flight departure after receiving air express containers, pallets and bulks. On the other hand, one of major concerns in the air cargo loading planning is to make a plan that insures the stability of an aircraft to avoid take-off, flight, and landing accidents. To this end, this paper considers an air cargo loading planning problem, which is the problem of determining locations in the aircraft cargo space where air containers, pallets and bulks to be loaded while insuring the aircraft stability, motivated from DHL and Air Hong Kong. The objective of the problem is to maximize the total revenue gained from loading air express containers, pallets and bulks. To solve the problem, this paper suggests a simulated annealing algorithm to overcome impracticality of the integer programming model developed by a previous study requiring excessive computation time. The results of computational experiments show that the heuristic algorithm is a viable tool for establishing express cargo loading plans as giving robust and good solutions in a short amount of computation time. Scenario analyses are performed to investigate the effect of the current activities of air express carriers on the revenue change and to draw practical implications for air express service providers.

• Journal of Information Technology Services
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• v.13 no.1
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• pp.209-220
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• 2014

Most of monitoring systems in logistics industry have limitations on monitoring container information in real-time. And customers only could check information gathered from certain points through web browser. That is why it is very hard to take actions in advance when emergency situation has happened. But if customers could check information such as position and status of freight in real-time through their mobile devices, they could take prompt actions. So, in this study, mobile application based on mobile devices is developed to monitor position and status information of the container in real-time. Entire devices monitoring container in aspect of logistics security are handled by workers in the field. So it is strongly required to develop monitoring system operated in mobile devices. For that reason this study aims to develop mobile application in order to monitor information related to container security and safety in real-time.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2016.10a
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• pp.489-492
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• 2016

Transportation in the logistics, many business organizations are engaged in monitoring and tracking the vehicles in order to improve logistics services, reduce expenses and secure security in cargo transportation. It is saving time and money by tracking and monitoring vehicles which transport cargo in supply chain of logistics. Therefore the main issue of delivery flow is to improve services, and ensure the safety in transportation system. This article suggests the tracking and monitoring model to keep safety transports on ICT network. It focuses on precise delivery control by monitoring and tracking vehicles to save time and costs. The status of product movement is analyzed for proper decision making. The vehicle embedded with RFID is automatically tracked in the movement process by tracking and monitoring model. The main role keeps safety tracking to reduce costs and to deliver products at proper time and location.

• Journal of the Korea Society of Computer and Information
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• v.12 no.6
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• pp.297-306
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• 2007

Bar-code based airway logistics systems have many problems like freight loss and data management error due to semiskilled air-cargo process and individual information system. To solve these problems, this paper analyzed how to process an air-cargo practically and designed and implemented the RFID-based airway logistics system. This system has an information service system which manages data from RFID systems in realtime and provides a communication interface for data sharing. And, this system precesses data queries from capture applications and access applications to provide various services to users such as the freight track and trace service. Also, this system includes a H/H reader agent to integrate existing bar-cord systems. It allows us to realize automation and information-oriented air-cargo process and achieve improvement of air-cargo services with reduction of freight loss and management error.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.18 no.33
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• pp.161-171
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• 1995

When physical distribution cost can be correctly measured, its management can also be efficient. Thus the primary objective of the study is to develop systems for measuring correctly physical distribution cost. The systems have two aspects : the One is the consumption of the resourses(materials, labor service, the other services), the other is the creation of physical distribution services(transportation, storage, cargo, packing, distribution conversion, management). By measuring the cost through the systems, the commoditization of the physical distribution services is possible and measurement of the cost and revenue can also be reasonable ,which makes its management efficient.