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Evaluating Level of Quality for the Skyteam Cargo Services  

Na, Ji-Eun (인하대학교 물류전문대학원, 현대로지엠)
Park, Yong-Hwa (인하대학교 아태물류학부, 물류전문대학원)
Yun, Sin (인하대학교 물류전문대학원, 대한항공)
Publication Information
Journal of Korean Society of Transportation / v.29, no.6, 2011 , pp. 75-83 More about this Journal
Abstract
This research explores the relative importance of factors and service items that influence the air cargo service quality for provision services by the Skyteam Cargo in the Korean market. In general, the Skyteam Cargo provides a package of services which are different functions and operations of service such item as Equation Heavy (heavy and large express freight), Equation (small express freight), Variation (special freight), and Dimension (general freight). To carry out the research, the expert questionnaire survey, the Analytic Hierarchy Process (AHP) analysis had adopted to evaluate the level of quality for the provision air cargo operation services by the Skyteam Cargo at Incheon International Airport. Based on an expert survey and the AHP, five core service factors, namely, infrastructure as installed facilities, reliability, promptness, efficiency, and safety are defined.
Keywords
Air Cargo; Service Quality; Factor Analysis; Skyteam; AHP; Fuzzy Integral;
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Times Cited By KSCI : 2  (Citation Analysis)
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