• 제목/요약/키워드: Cargo Service

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항공화물운송서비스 품질에 대한 서비스 이용자와 제공자간의 중요도 인식 차이에 관한 연구 (An Evaluation of Service Quality Priorities between Air Cargo Service Providers and Customers)

  • 전일수;홍석진
    • 대한교통학회지
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    • 제22권5호
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    • pp.35-45
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    • 2004
  • 본 논문은 항공화물운송서비스 부문의 서비스 이용자와 제공자와 사이의 서비스 품질 중요도의 차이에 대한 연구이다. 즉, 조사된 서비스 수준 결정요인을 중심으로 국제항공물류서비스의 제공자가 지각하고 있는 요소별 중요도와 제공된 서비스에 대해 이용자의 중요도의 차이를 연구하였다. 또한 서비스 제공자는 국적항공사와 외국적 항공사와 구분하여 그 차이를 살펴보았다. 연구에서는 시비스 항목을 공급능력(H/W), 시비스 신뢰성, 운임경쟁력 및 운영능력(S/W)으로 구분하였으며, 각 항목에는 다시 3개에서 6개의 서비스 요소를 총 18개로 세분하였다. 서버스 항목의 중요도 및 인지도에 있어서 서비스 제공자와 이용자간의 중요도에서는 차이가 없었다. 항목별로 보다 세분화된 서비스요소에서는 총 18개 서비스 요소 중 단 3개의 요소에서만 중요도 차이가 있는 것으로 인식 하였다. 그러나 서비스 제공자를 국적항공사와 외국적항공사로 구분을 한 경우에는 7개의 구성요소에서 서비스 제공자(국적항공사, 이ㅗ국적항공사)와 이용자간의 중요도에 관한 인식의 차이를 보이고 있다. 특히 국적항공사는 화물사고처리능력에 가장 큰 중요도를 두고 있는데 반해 외국적항공사는 기본요율체계에 높은 비중을 두었고 차이를 나타냈다. 이러한 결과는 서비스 품질의 중요도에 대한 인식의 차이를 분석하기 위해서는 국적항공사와 외국적항공사 간에 뚜렷한 차이가 존재하므로 서비스 제공자가 하나의 그룹으로 총체적으로 분석되어서는 안 됨을 의미한다.

국제항공화물운송의 법적 규제에 대한 고찰 (A Study of Legal Restrictions on International Air Cargo Services)

  • 이재운
    • 무역상무연구
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    • 제69권
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    • pp.371-388
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    • 2016
  • International air transport for cargo services is a facilitator for various trade sectors and, by itself, an important service industry. Although international air cargo industry is expected to grow continuously, industry stakeholders complain about legal constraints in the industry and demand more liberalized regime. From its birth at the beginning of the 20th century, the airline industry was tightly regulated by governments with a strong tradition of protectionism. In the past few decades, however, protectionism in the airline industry has steadily declined. Indeed, the airline industry is largely in the process of liberalization. Interestingly, it has been easier to liberalize air cargo service than passenger service. Indeed, states have traditionally shown far more willingness to provide market access for foreign carriers carrying cargo than passengers. Given the impact of air cargo service in a state's wider economy and own characteristics of cargo services (i.e. air cargo traffic is inherently one-way, unlike passenger traffic, which tends to involve round trips), more liberalized approach is necessary for air cargo services. Among three approaches: bilateral, regional (block-based) and multilateral, it is desirable to adopt a multilateral treaty (a new multilateral all-cargo agreement) so as to harmonize and simplify complicated trade regulations on air cargo services.

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Evaluation for cargo tracking systems in railroad transportation

  • Park, Nam-Kyu;Kim, Joo-Young;Choi, Woo-Young
    • Journal of information and communication convergence engineering
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    • 제6권3호
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    • pp.239-244
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    • 2008
  • Cargo tracking issue on train transportation is challenging area because of long distance haulage, theft, terror attack and customer service. This paper aims at evaluating various cargo tracking systems in terms of cost and technology. The contents of this paper consist of the research trend of cargo tracking system in the railroad transportation and reviewing of technical alternatives in cost and service side. GNSS and RFID are reviewed as location tracking technology, Internet and Satellite technology like INMASAT and Low Earth Orbit are also reviewed as communication infrastructure. This paper selects cost and service factors in two alternatives of GNSS-Satellite and RFID-Internet, among GNSS-Internet, GNSS, Satellite, RFID-Internet, RFID-Satellite and evaluate each alternative in terms of cost and service. In a result, in terms of cost, RFID-Internet type is superior to GNSS-Satellite type, but in service GNSS-Satellite type is preferred to RFID-Internet in point of area coverage and service coverage.

스카이팀 카고의 서비스 품질에 대한 평가 (Evaluating Level of Quality for the Skyteam Cargo Services)

  • 나지은;박용화;윤신
    • 대한교통학회지
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    • 제29권6호
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    • pp.75-83
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    • 2011
  • 본 연구에서는 항공화물 서비스 경쟁력 평가 요소 및 중요도를 결정하고, 실제 항공화물 운송사에 대한 서비스 품질을 평가하고자 한다. 항공화물 서비스에 대한 평가 대상을 Skyteam의 주요 화물 서비스 상품인 Equation Heavy, Equation, Variation, Dimension로 정하였고, 이 서비스 상품에 대한 품질 평가를 실행하였다. 본 분석은 전문가 설문 조사, AHP 및 퍼지적분(Fuzzy Integral) 등의 방법론들을 적용하였고, 선행 연구와 전문가 인터뷰, 그리고 요인분석을 통해 주요 평가요소를 추출하여 서비스 품질 평가모형을 구축하였다. 주요 평가요소는 인프라, 신뢰성, 신속 대응성, 경제성, 안전성 요소 등을 설정하였다. 이 다섯 가지 요소를 바탕으로 하여 수게노(Sugeno)가 제안한 퍼지 적분 방법론에서 파생된 알고리즘을 적용하여 최종으로 화물 서비스 품질을 분석하였다.

Cargo Accident with Car Sharing in South Korea

  • Kwak, Young-Arm;Cho, Young-Sang
    • 유통과학연구
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    • 제15권8호
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    • pp.29-36
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    • 2017
  • Purpose - This paper proposes some ideas with a view to reducing any possible accidents caused by unlicensed drivers and an illegal use of other's name, particularly by teenagers in consideration of easy and simple instruction on smartphone with very weak and mere consciousness on auto life. Research design, data, and methodology - This study analyzes some accident cases between cargo trucks and rental cars in South Korea, and unlicensed vehicle with unlicensed drivers who use rental cars collided with cargo trucks which were loaded a lot of goods to be delivered to buyer designated. In order to fulfill this research, a case study accompanied with literature survey was conducted. Ideal suggestion for the right growth on rental car industry will be realized by legislation of the law. Results - This paper classified bodily injury of the victim, property damage and damaged cargo arising out of the unlicensed who is driving on car sharing service in South Korea. Conclusions - For the purpose of reducing cargo accidents caused by unlicensed drivers and an illegal use of other's name particularly by teenagers, this paper proposes some ideas of Amendment of the law, Paradigm shift of car sharing company, Preparation by association side and Technical Complementary Measures in South Korea.

컨테이너 항만경쟁력 결정요인 분석 (The Analysis on the Determinations Factors of Container Port Competitiveness)

  • 이기태;백인흠
    • 수산해양교육연구
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    • 제27권1호
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    • pp.262-272
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    • 2015
  • The aim of this study is to analysis factors that determine the competitiveness of container ports using the KJ and AHP methods. For this, 54 detailed attributing factors were identified both by previous studies and port users. 24 attributing factors were identified by a group of port experts. also, These were grouped 18 detailed attributing factors into 6 attributing factors by a group of port experts using the KJ method. These were made into a model of hierarchical structure with 3 levels, taking 1 goal factor, 6 evaluation factors and 18 detailed evaluation factors. The collected date of questionnaires were analyzed by a group of port experts using the AHP method. The analysis result of the evaluation factors in container port shows that port cargo volume is the most important factor, followed by port location, port cost, port service, port facility and port management. The analysis results of detailed evaluation factors in container port shows that import and export cargo volume is the most important factor, followed by transshipment cargo volume, distance from main trunk, cargo handling cost, distance from the point of importing and exporting, speediness of cargo handling, stability of cargo handling, vessel/cargo cost in port entry and leaving, punctuality in port entry and leaving, number and length of berth, collateral service cost, terminal area, hinterland accessibility, ability of terminal operation company, front depth of berth, etc.

항공 특송화물 탑재계획을 위한 알고리즘 (An Algorithm for the Loading Planning of Air Express Cargoes)

  • 손동훈;김화중
    • 산업경영시스템학회지
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    • 제39권3호
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    • pp.56-63
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    • 2016
  • For air express service providers offering various express delivery services such as overnight delivery and next-business day delivery services, establishing quickly cargo loading plans is one of important issues owing to the characteristics of air express business, i.e., a short amount of time is available to complete all cargo loading operations before flight departure after receiving air express containers, pallets and bulks. On the other hand, one of major concerns in the air cargo loading planning is to make a plan that insures the stability of an aircraft to avoid take-off, flight, and landing accidents. To this end, this paper considers an air cargo loading planning problem, which is the problem of determining locations in the aircraft cargo space where air containers, pallets and bulks to be loaded while insuring the aircraft stability, motivated from DHL and Air Hong Kong. The objective of the problem is to maximize the total revenue gained from loading air express containers, pallets and bulks. To solve the problem, this paper suggests a simulated annealing algorithm to overcome impracticality of the integer programming model developed by a previous study requiring excessive computation time. The results of computational experiments show that the heuristic algorithm is a viable tool for establishing express cargo loading plans as giving robust and good solutions in a short amount of computation time. Scenario analyses are performed to investigate the effect of the current activities of air express carriers on the revenue change and to draw practical implications for air express service providers.

EDI에 의한 국제물류업무의 전개에 관한 연구 (A Study on the Physical Distribution Service by EDI based on Nippon Automated Cargo Clearance System)

  • 남풍우
    • 정보학연구
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    • 제2권1호
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    • pp.177-190
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    • 1999
  • 본 연구는 물류업무의 전산화와 EDI실현를 통해 국제물류의 합리화를 적극적으로 추진하려고 하는 일본의 국제물류서비스에의 요구증대와 EDI의 중요성과 효용 그리고 EDI진전과 국제물류업의 사업전개를 우선적으로 개관하고 일본의 통관정보처리시스템의 개발과 운용내용을 항공화물통관시스템과 해상화물통관시스템의 운용과 현상을 구체적으로 분석한 다음, 1999년 말을 목표로 일본에서 추진하고 있는 신해상화물통관정보처리시스템의 개발논의와 방향을 규명하고자 한다.

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연안운송의 활성화를 위한 연계체계 구축방안에 관한 연구 (Developing Sea-Ground Cargo Linkages for Facilitating Coastal Transportations)

  • 하헌구;민정웅
    • 한국항만경제학회지
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    • 제22권2호
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    • pp.19-33
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    • 2006
  • The efficiency and effectiveness of freight transportation within and across Northeast Asia playa key role to achieve competitive advantages against other competing hubs in this area. However, the majority of local freight has been carried by ground transportation and the share of costal shipping has been decreasing for its transportational complexity and poor cargo works. In this paper, we discuss the prerequisites of efficient cargo linkage system from the perspectives of road, rail, ocean, and the service providers. Specifically, we identify that the balanced capacity of road/rail transportation system with costal freight system is a crucial component for facilitating coastal shipping. Other requirements such as the efficient on-dock container yard (ODCY), dedicated ports and ships, and the service provider of door-to-door transportation for short sea shipping are highlighted in order to secure the serviceability and availability of streamlined costal shipping. Further, we elaborate these requirements to facilitate costal cargo shipping in Korea.

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텔레매틱스 시스템을 이용한 항공 및 항만 물류 정보 연계에 관한 연구;인천 첨단물류도시 대상 (A Study on Concatenation of Air & Sea Logistics' Information Using Telematics System;Case of Inchoen u-City)

  • 홍승범;김웅이
    • 한국항공운항학회지
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    • 제15권4호
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    • pp.100-107
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    • 2007
  • We proposed the concatenation of logistics' Information to constructing the intelligent logistics city that is to manage efficiently cargo distribution as providing at real-time information of cargo location trace and management through the Telematics/RFID. Case of the Incheon of the "Air Logistics Hub", this area is on an increasing trend on the quantity of cargo transport of the Air & Sea cargo system until 2006. As intelligent project of the Air's and the Sea's field is independently developed at each area, it is a problem on the concatenation of logistics' information such as freight location trace and management, operation management and route information of cargo vehicles. Therefore, we propose the advanced transport service model for the concatenating smoothly of Air & Sea cargo system. In this paper, we only manage the model of Air & Sea cargo system of the advance logistics city.

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