• 한국병원경영학회지
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• 제24권1호
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• pp.57-76
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• 2019

The purpose of this study was to investigate the effect of characteristics of hospital choice and hospital service quality on service value, customer satisfaction and hospital revisiting intent and a survey involving patients and their caregivers who used the hospital before was conducted for empirical analysis. Thus, the theory and factors concerning the characteristics of hospital choice, hospital service quality, service value, customer satisfaction and hospital revisiting intent and relevant preceding research were explored after examining the preceding research, the research model was developed accordingly. A total of 459 collected questionnaires were analyze after carrying out the survey on a national scale. The findings of this study have significance since it identified the motivation that affect the choice of hospital and provide information. Also, this study could be utilized as reference data for hospitals to survive in the fierce competition, as it carried out factual survey on considerations when making choice of hospital. Furthermore, due to the low expectation of patients and caregivers for hospital administration, the study indicated that it's linked to a significantly low chance of customer satisfaction and provide the cause. This study was differentiated with other research on hospital choice since it selected security as a factor of hospital choice, though it's not discussed in the preceding research and moreover, conducted the empirical analysis. And the results of empirical analysis revealed that customers felt that service value was improved when the information security was strengthened. In other words, the strengthening of hospital information security could be hospital choice motivation, which means this study provided practical implication.

• 한국직업건강간호학회지
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• 제18권2호
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• pp.185-193
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• 2009

Purpose: Loneliness may be a typical psychological consideration in chronically ill patients, linking with low life satisfaction. We aimed to determine if loneliness would be independently associated with life satisfaction in pneumoconiosis patients hospitalized in long-term care facilities. Methods: We recruited 164 patients from 3 pneumoconiosis-specialized hospitals in M and S cities, South Korea, and measured loneliness and life satisfaction by using the University of California Los Angeles loneliness and life satisfaction index-Z scales. The Multiple regression analysis was performed to examine an independent association between loneliness and life satisfaction after adjustment for age, the levels of dyspnea and bronchitis-emphysema symptom, length of institutionalization, marital status, previous coal work experience, perceived socioeconomic status, and presence of caregivers. Results: The mean of loneliness was 46.4. We found a significant association between loneliness and life satisfaction (standardized beta=-0.16, p=0.049), independent of all the covariates. Conclusions: Loneliness was an independent associate of life satisfaction in patients with pneumoconiosis who were institutionalized in long-term care facilities. Thus, a nursing intervention strategy for relieving loneliness is needed to increase life satisfaction in these patients.

• 지역사회간호학회지
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• 제22권2호
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• pp.141-150
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• 2011

Purpose: The purpose of this study was to examine satisfaction with counseling in long-term care service, and to compare the scores of counseling satisfaction according to variables among beneficiaries of Korean long-term care services. Methods: Questionnaires were completed by 445 beneficiaries of long-term care insurance to measure satisfaction with counseling. Research design was cross-sectional descriptive design. Data were analyzed using descriptive statistics, t-test and ANOVA for evaluating differences in satisfaction with counseling according to variables including economic status, the level of long-term care insurance approval, duration of long term care service, and conditions of counseling. Results: The score of satisfaction with counseling was somewhat high as 71.67. The score of counselor's attitude was highest among the subcategories of satisfaction. The factors that influenced satisfaction with counseling were frequency and time of counseling (F=12.19, p<.001). Conclusion: Home-based individual counseling is necessary for the elderly who need long-term care service. The National Long-term Care Insurance Corporation should offer counseling and assistance to elders and their caregivers about long term care insurance.

• International Journal of Quality Innovation
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• 제10권1호
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• pp.77-87
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• 2009

The main aim of the paper is to provide an empirical analysis on patient satisfaction as an indicator of service quality in Malaysian public hospitals. Self-administered questionnaires were administered to patients by convenience sampling. Two sets of questionnaires were used, one for inpatient and another one set for outpatient. Selection of hospitals was made according to states in Peninsular Malaysia. 23 hospitals covering all state level hospitals, the National Referral Centre and selected district hospitals were chosen as respondent hospitals. Two dimensions of service quality emerged, namely clinical and physical dimension of service. Both outpatient and inpatient were found to be more satisfied with clinical dimension of service than physical dimension. For outpatient satisfaction, there was positive correlation between waiting time and patient satisfaction. Patient satisfaction was also found to be higher in the smaller district hospitals than in the larger state hospitals. For clinical dimension of service, patients were satisfied with the services of doctors and nurses, while for physical dimension of service, patients were satisfied with the cleanliness of the facilities. The ability of the research to be conducted by random sampling was inhibited by the reluctance of patients to cooperate, which led to the use of convenience sampling. Studies have also shown that patients are reluctant to express their feelings on services provided by their caregivers. The study provides primary data for a nationwide study on patient satisfaction in Malaysian public hospitals, for both inpatient and outpatient.

• 대한간호학회지
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• 제39권1호
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• pp.124-135
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• 2009

Purpose: The purpose of this study was to evaluate the service satisfaction for families who have someone with mental illness, and are using community mental health centers in Gyeonggi Province. Methods: The participants in this study were 796 family members. Data were collected using Family satisfaction survey questionnaire developed by the author (23 items on family service and 15 items on client service). Results: The total satisfaction level for the service with family and client resulted in above average scores. Of the 23 service items, data showed the highest level of satisfaction was with professional skills and attitude, and day rehabilitation programs, and the lowest for professional activities for advocacy and social welfare benefits, emergency & crisis intervention, medical expense subsidies. Of the 15 service items, job and housing related service had the lowest level of satisfaction. Conclusion: It is recommended that psychiatric emergency & crisis intervention programs and system development be accelerated. Also, there is a need to develop medical expense subsidy programs for older family caregivers, job and housing focused rehabilitation programs and community facilities for the client, as well as more active and powerful professional advocate activities for persons who have mental disabilities and their families.

• 대한가정학회지
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• 제35권1호
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• pp.155-168
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• 1997

This study explored the effect of fathers' childrearing participation and their recognition about child care situation on fathers' satisfaction with nonparental child care. The results of this study are as follows: First fathers who had finished college education whose family had more family income and whose wives had jobs were more participated in childrearing practice than fathers who had finished high school whose family had less family income and whose wives had no job, Second when childre's age were over 5 years fathers tended to recognize about child care situation. That is fathers whose children were over 5 years old more recognized about how caregivers took care for children's congnitive development and were more satisfied with educational materials of child care centers than fathers whose children were less 5 years old. Third fathers' recognition about child care situation were found to mediate the relationship between fathers' childrearing participation and fathers' satisfaction with nonparental child care.

• 한국노년학
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• 제32권2호
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• pp.415-429
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• 2012

본 연구의 목적은 노인을 돌보는 가족부양자를 대상으로 부양에 대한 긍정감 수준을 측정하기 위한 척도를 개발하고, 개발된 "부양긍정감척도"의 일반화 가능성을 검증하기 위한 것이다. 이를 위하여 연구방법으로는 믹스법을 사용하여 질적 연구와 양적연구를 병행하여 실시하였다. "부양긍정감"의 척도개발 과정은 다음과 같이 진행하였다. (1) 질적 연구와 선행연구를 통한 문항개발, (2) 1차 설문조사를 통한 문항내용 확인 및 전문가 집단에 의한 내용타당도 검증, (3) 2차 설문조사를 통한 부양긍정감의 구성요인을 확인하였다. 그 결과, 노인가족부양자의 "부양긍정감척도"는 총 16문항으로서 '부양기술 충족감', '사회공헌감', '노인에 대한 친근감', '자아존중감'의 네 가지 하위요인으로 구성되어 있음을 확인하였다. 그리고 "부양긍정감척도"의 신뢰도는 Cronbach's α값이 0.89로 높은 내적 일치도를 보였고, 확인적 요인분석을 통해 요인과 문항 간의 관계가 통계적으로 유의미함을 확인하였다. 이로 인해 "부양긍정감척도"의 요인구조에 대한 구성타당도가 확인되었다. 그리고 본 척도는 생활만족도와 0.68의 높은 상관관계를 보임으로서 동시타당도도 입증되었다. 이상과 같은 과정을 통해 제시된 부양긍정감척도는 노인복지에 관한 연구와 실천현장에서 노인가족부양자의 경험을 다차원적으로 평가할 수 있는 사회측정도구로 활용될 것으로 기대된다.

• 한국생활과학회지
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• 제17권1호
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• pp.127-139
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• 2008

The purpose of this study is to examin wearing satisfaction and needs of the caregivers' uniforms. The questionnaire survey was conducted on 303 who are serving in the geriatric hospital and general hospitals in Seoul and Gyeonggi, Chungcheong region. It was coherently found on the whole that the irrelevance to the fitness of size system influenced the discomfort, and the relation between discomfort and satisfaction revealed negative-correlation, and the higher the discomfort is and the lower satisfaction is, the higher their improvement needs are. Particularly, the higher the discomfort on the fitness of size system is and the lower its satisfaction is, the higher the improvement needs on the size system and activities are. As a result, the clothing construction and the selection of materials for the complement of the fitness and discomfort's incongruity is required. Namely, the yoke of the back area and the various detail for the activity, the materials satisfying stretch, good-touch, antibiotic functionality, and the expansion of the size system are needed.

• 간호행정학회지
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• 제21권3호
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• pp.287-296
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• 2015

Purpose: Purpose of the study was to investigate task performance, importance, knowledge, and level of job stress and job satisfaction of nurses working in a hospital with no family or family paid auxiliary caregivers. Methods: Participants were 119 nurses working in hospitals with no guardians. The questionnaire contained 488 items: general characteristics, performance, importance, knowledge of nursing tasks, job stress and job satisfaction. Data were analyzed using descriptive statistics and Pearson correlation coefficients with SPSS/WIN 21.0. Results: Most frequently performed nursing tasks were patient nursing management and information management. Nursing tasks perceived as most important were medication and transfusion and nursing tasks with the highest knowledge were also medication and transfusion. Nursing task (subcategory) most frequently performed was oral medication. Nursing task (subcategory) perceived as most important was mental status observation and nursing task (subcategory) with the highest knowledge was vital sign check. Nurses' job stress was significantly associated with job satisfaction. The mean scores for nurses' job stress and job satisfaction were low. Conclusion: The results indicate that nurses working in hospitals with no guardians perform daily living assistance services more often than previously, and nurses need to be prepared to do these tasks.

• 한국도서관정보학회지
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• 제53권4호
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• pp.71-100
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• 2022

본 연구는 2021년도 경기도 유아 책꾸러미 정기배송 사업의 성과를 도출하고, 사업의 문제점을 분석하여 개선방안을 제시하여 경기도 독서문화진흥 정책 마련에 도움을 주고자 함에 그 목적이 있다. 이 사업의 성과 분석 및 개선방안 제시를 위해 양육자와 독서코칭사를 대상으로 만족도 조사를 실시하였으며, 전문가 의견수렴과 사업주관자 및 수행사업자를 대상으로 자체 사업 평가를 실시하였다. 만족도 조사 결과 사업의 필요성 및 만족도는 양육자 및 독서코칭사 모두 매우 높게 나타났으며 특히 양육자의 경우 사업 후 독서량이 많이 증가할수록 본 사업의 필요성과 만족도가 더 높은 것으로 나타났고 사업이 중단될 경우에도 지속적으로 책꾸러미 정기배송과 같은 프로그램에 참여하고 싶어하는 것으로 나타났다. 전문가 의견 수렴에서도 양육자의 독서육아에 대한 긍정적인 인식 변화가 있으며, 유아-부모 상호작용 발달로 이 사업의 필요성과 만족도가 매우 높다는 평가를 하였다. 다만 사업주관 및 수행기관의 자체 평가에서는 사전에 철저한 계획적인 준비를 통해 사업이 진행되어야 더 좋은 성과를 낼 수 있을 것으로 평가하였다. 이를 통해 경기도 유아 책꾸러미 정기배송 사업의 지속성을 위해 그 개선방안을 제시하고 경기도 독서문화진흥 정책을 제안하였다.