• Journal of Korean Institute of Industrial Engineers
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• v.24 no.2
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• pp.241-249
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• 1998

In this paper, we seek to find an optimal allocation of link capacity in a data communication network. The architecture of the data communication network considered in the study is an online-service network based on public switched telephone network(PSTN) and packet switched data network(PSDN). In designing the architecture of the network, we need to deal with various measures of quality of service(QoS). Two important service measures are the call blocking probability in PSTN and the data transfer delay time in PSDN. Considering the tradeoff between the call blocking probability and the data transfer delay time in the network, we have developed the optimal link capacity allocation model that minimizes the total link cost, while guarantees the call blocking probability and the data transfer delay time within an acceptable level of QoS. This problem can be formulated as a non-linear integer programming model. We have solved the problem with tabu search and simulated annealing methods. In addition, we have analyzed the sensitivity of the model and provided the insight of the model along with computational results.

• Journal of the Korea Society of Computer and Information
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• v.4 no.2
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• pp.46-60
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• 1999

Recently, CTI (Computer Telephony Integration) technology has been widely applied to various area such as video conference, file transfer, voice mail, automatic message transfer and automatic redial, integrated messaging and network fax. In this paper, an administrative affairs supporting system using call control mode of CTI is designed. To improve inefficient processing of job due to heavy calling from entrance candidates during entrance examination of a college, the system is developed. The database of the system is desigend using object modeling technique. Also, the automatic calling and response system using CTI call control mode is implemented. Especially, to interface with voice of candidates who ask whether they pass or fail the entrance examination of the college, TTS(Text To Speech) module is developed.

• The Journal of the Korea Contents Association
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• v.4 no.4
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• pp.123-131
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• 2004

Internet is absolutely contributed to information technology revolution nowadays. Internet services such as voice and data, etc. are provided home or small office via home gateway. The development of communication equipment via home gateway is implemented rapidly, and its product various. This paper presents the design and implementation of the VoIP equipment including the telephone function based on the embedded environment and being connected to the home gateway and the PC because of taking 2-ethernet LAN ports. As developing environment, the STLC1502 developed at ST Microelectronics as single chip solution, VxWorks as RTOS, and C language as coding mechanism are used. The verification of the developed systems for the voice test is carried out for the gatekeeper via Internet. The performance parameter is considered as the call processing capacity measuring the time of the call setup and clearing, and the data processing capacity for the file transfer. As a call setup and clearing is about 95ms, the call processing capacity is about 10 calls per second. The data processing capacity is 5.7Mbps in case of file transfer of server and client environment. Therefore the performance result is satisfied in the aspect of the call processing time and the data transfer time in Internet.

• The KIPS Transactions:PartC
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• v.8C no.6
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• pp.821-830
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• 2001

H.323 proposes to use Mobile IP and H.323 ad hoc conference signaling to provide Handoff function to a mobile terminal. But H.323 ad hoc conference signaling has a drawback. It requires an H.323 endpoint to do a complex conference signaling which makes inter-operability between H.323 endpoints difficult and takes the longer signaling time. In this paper, we propose an Handoff signaling using H.323 rerouting(Third party initiated Pause and Rerouting). H.323 rerouting signaling only requires an H.323 endpoint to do H.323 basic signaling in reestablishing media channel, and makes inter-operability more easier and provides the faster Handoff. To do this, our H.323 GK has derived H.245 control channel using tunneling for all H.323 calls including the fast connect calls which enable endpoints communicate each other if they don\`t have H.245 control channel. In order to evaluate the performance of the proposed signaling, we have conducted an experiment that compares a call transfer signaling using H.323 rerouting with ad hoc conference signaling in inter-operability and signaling delay. The results of our experiment shows that the call transfer signaling can inter-operate with four H.323 endpoints among five H.323 endpoints of other vendors and reduces the signaling delay average 1.4 sec.

• Proceedings of the KIEE Conference
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• 2002.11c
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• pp.573-576
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• 2002

In this paper we propose multi-functional telephone rejecting a simultaneous call at home or small office with several telephones in one line. Also we describe the protocol to transfer a call to the other telephone in different place with ease. So the proposed scheme can protect a personal privacy and provide the conveniency. Since the proposed phone is implemented with Holtek HT95C20P microprocessor, the most of functions can be easily changed accordance with user's needs.

• Journal of Distribution Science
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• v.14 no.5
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• pp.91-96
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• 2016

Purpose - Although various studies have been conducted on the stress of service employees, there are still lack of studies regarding job stress and job satisfaction of call center workers. Especially there are quite few studies on the job stress according to employment type. This study focused on job stress and job satisfaction for call center employees and the correlation between the two factors and aimed to provide basic materials for seeking for the plans to reduce job stress and improve job satisfaction. Research design, data, and methodology - Frequency, percentage, and mean value were calculated through descriptive statistics in order to find out demographic characteristics, level of job stress, and job satisfaction. Differences in job stress according to employment type were calculated by using one-way ANOVA. Correlation between job stress and job satisfaction were identified through empirical analysis with Pearson's correlation coefficient. 150 materials were used for final analysis. The collected materials were analyzed to get statistics by using SPSS 20. Results - First, as for the job stress of call center workers, overall mean value was 2.54 in 4-point scales. Among the six sub-factors, job demands had the highest score, which was 2.67. Second, as for the job stress according to employment type, others showed higher score than mean value followed by contract job and full-time job in that order, in terms of job insecurity and organizational system. In terms of inappropriate remuneration, contract job showed higher score than mean value followed by others and full-time job. Third, as for the satisfaction with job, the mean value was 2.37 in 4-point scale and "very much satisfied" was only 3.3%. Lastly, in terms of job stress and job satisfaction, all sub-factors except for job demands showed significant correlation. The more job stress increased, the more job satisfaction decreased. Conclusions - First, as a result of analyzing job stress according to the employment type of call center workers, job stress increased more when the employment type was not full-time. Therefore, it was assumed that self-rescue efforts should be followed for effective employment management of call center business where contract employment takes most part as well as efforts to transfer them to full-time job. Second, decrease in job satisfaction of call center workers may affect the performance of an organization as well as service quality of the company providing the service. Therefore, various supports are required to decrease job stress and increase job satisfaction for call center workers through the expansion of rest area or break time. Third, I could recognize that there were lack of academic research on call center business in the whole service industry. Therefore, further research should be conducted more actively in the future. In particular, this study has special significance in the aspect that there were few studies on the job stress of call center workers according to employment type.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.33 no.12B
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• pp.1112-1122
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• 2008

This paper reviews the Parlay X and proposes SIP multimedia session control mechanism which is able to be implemented over IMS using Extended Call Control APIs of Parlay X. Parlay X is one of the industrial standards of Open API in the telecommunication to open network resources and capabilities to third party service providers. In this paper, SIP session control mechanism is described by depicting call flows of basic and essential session handling methods including session initiation, transfer, restoration, and termination. We also show how easy Parlay X Extended Call Control APIs can be used for the purpose of complicated calls handling in the IT applications. To verify feasibility of the blended services based on convergence of telecommunication and internet with regard to performance, we accomplish experimental performance of Extended Call Control APIs from IT application through open service gateway. We show Open API could be applied to next generation network based on IMS without serious degradation of the network performance.

• Journal of information and communication convergence engineering
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• v.8 no.4
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• pp.355-364
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• 2010

A session transfer method, referred to as a Recipient Serving-call session control function (S-CSCF) Assured (RSA), is proposed in order to support both session mobility and consistency in IP multimedia subsystem (IMS) based next generation network (NGN). RSA session transfer simplifies a basic session transfer operation specified in [1] by using the user agent client (UAC) like characteristics of an S-CSCF. To show its efficiency, the session transfer delay and the traffic cost of RSA session transfer are investigated and compared with those of existing session transfer applications, including Assured and Consultative session transfers, by practically considering multiple session transfer failures. It is shown that RSA session transfer can further improve user experience by reducing session transfer delay as well as traffic cost than Assured and Consultative session transfers.

• The Journal of the Korea Contents Association
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• v.5 no.1
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• pp.45-53
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• 2005

With the rapid progress of research to offer a convenience of mobile communication, the mobile users can use not only the services of voice call but also the variety services of data communication using Internet. These include Internet Searching, Internet Shopping and Internet banking and Internet stock exchange and electronic payment and so on, based on PKI. Also, the need of data communication between the mobile users has been increased. As it is possible for mobile users to do user authentication, key distribution, encryption, decryption and so on, it is needed the certificate status validation between the mobile users. However due to the PCS(Personal Communication System) had been only designed and implemented for voice call between the mobile users, it is not easy to apply data communication between the mobile users on PKI. Therefore the study of for the data communication between the mobile users in PCS is a few. It is for the data transfer between the mobile users to communicate using call processing of PCS. So, we propose how to process the certificate status validation during call processing for data communication between the mobile users in the PCS.

• Journal of Korea Multimedia Society
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• v.1 no.2
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• pp.249-255
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• 1998

This paper analyzes the impact of Call Setup Time on UPT performance based on the AIN platform. Call Setup Time is used as the performance parameter. In implementing UPT based on the AIN platform, the geographical location of VLR affects network performance. In order to find an optimum location of VLR among three different types of structures, i.e. VLR is located close to Service Switching Point and Cell Site Controller and located at Service Control Point, each Call Setup Time on proposed time delay model is calculated and compared. Network performance is analyzed by changing the number of STP in No.7 signaling network in UPT and the utilization ratio, $\rho$, for SSP, STP and SCP.