• Title/Summary/Keyword: Call Quality

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Future for Nursing Discipline: Global Perspective (간호학의 미래 : 국제적 조망)

  • Kim, Mi-Ja
    • Journal of Korean Academy of Nursing
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    • v.30 no.5
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    • pp.1099-1110
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    • 2000
  • This paper aims to examine what nursing discipline has accomplishd to date and projects what could be its preferred future from global perspective. Major contextual factors that influence nursing are examined in light of their significance on the progress of nursing discipline. These include evolution of society, and trends in higher education and health care market. The perspective of world health is gained from WHO, an organization recognized for its mission for the health of people worldwide. As the future builds on the present that, in turn, builds on the past, major milestones of nursing discipline, particularly that of education system from the inception of nursing to present is highlighted. The importance of research to advance science and improve peoples health are presented along with a call for nursing research to be responsive to societal needs. The preferred future for nursing discipline is presented integrating the trends of society, higher education, and health care environment. Doctoral education that is the hallmark of nursing scholarship is further elaborated in terms of its mission, needs, and quality attainment. Data from the International Network of Doctoral Education in Nursing are presented along with information about current attempts in developing quality criteria and indicators for doctoral education in nursing worldwide. Majority of information in this paper comes from the United States, unless specified otherwise.

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A Study on the Improve of Speech Quality Using the Dual Tx Ant. (Dual Tx Ant.를 이용한 통화품질 개선에 관한 연구)

  • Kim, Song-Min;Kim, Ihn-Hwan
    • Journal of the Korean Institute of Telematics and Electronics T
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    • v.35T no.2
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    • pp.72-80
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    • 1998
  • Most cellsite are operated by 3-sector system in these days. Due to the weak propagating signal caused by peculiar topography, there exist weak or shadow regions. To solve this problem, we need double beam in a sector, thus we have to design 4-sector cellisite even if investment cost and maintenance cost gets high. We propose here using the dual TX-ANT instead of designing 4-sector cellsite to reduse investment cost and to improve call quality. We choose YangPeong and Gepo cellisite in Seoul and DuckCheon cellsite in Pusan to run the experiments. And we verified the practicality by comparing data before and before and after the installation of dual TX-ANT.

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The Influence of the Detonation Velocity of Explosive in Blasting (화약의 폭속이 발파에 미치는 영향 검토)

  • Lee Seung-Chan
    • Explosives and Blasting
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    • v.23 no.3
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    • pp.43-56
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    • 2005
  • The defoliation velocity is tile rate of propagation of a detonation in an explosive. An explosive's velocity of defoliation(VOD) can be used to indicate a number of important characteristics regarding the product's performance under specific field and test conditions. Also, it is useful quality monitoring technique and call be measured accurately and easily at borehole and testing sites. This paper discusses the relevance of the detonation velocity of explosives in blasting. Attempts were made to classify detonation velocities and offer an interpretation of blasting process which will be useful to blasting engineers. But it was found that there is not necessarily a direct relationship between defoliation velocity and explosive quality or efficiency.

A new approach to structuring the process based on design structure matrix (DSM) (DSM 기반의 프로세스 구조화 방법론)

  • Seol, Hyeon-Ju;Kim, Chul-Hyun;Lee, Chang-Yong;Park, Yong-Tae
    • Journal of Korean Society for Quality Management
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    • v.37 no.3
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    • pp.39-53
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    • 2009
  • This paper suggests a new process structuring method, which we call process modularization, for decomposing and grouping activities in a process. Above all, we propose the concept of a module that is a group of activities positioned on the same flow before and after control constructs. Since activities in a module are relatively strongly interrelated with one another, it is important to take into consideration of these together. A design structure matrix (DSM) is used to structure the process because it has a lot of advantages in process modeling and analysis. We developed two algorithms: the restricted topological sorting (RTS) algorithm for ordering activities and the module finding (MF) algorithm for detecting modules in a process, which utilize the DSM. The suggested approach enables a firm's manager to design and analyze the process effectively. We also developed a supporting tool to accelerate the progress of process modularization. The supporting tool aids the process manager in finding the module and understanding the process structure easily. An illustrative example is addressed to show operations of the suggested approach.

Hybrid Method of Max-Min Ant System and Rank-based Ant System for Optimal Design of Location Management in Wireless Network (무선통신네트워크에서 위치관리 최적설계를 위한 최대-최소개미시스템과 랭크개미시스템의 혼합 방법)

  • Kim, Sung-Soo;Kim, Hyung-Jun;An, Jun-Sik;Kim, Il-Hwan
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.56 no.7
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    • pp.1309-1314
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    • 2007
  • The assignment of cells to reporting or non-reporting cells is an NP-hard problem having an exponential complexity in the Reporting Cell Location Management (RCLM) system. Frequent location update may result in degradation of quality of service due to interference. Miss on the location of a mobile terminal will necessitate a search operation on the network when a call comes in. The number of reporting cells and which cell must be reporting cell should be determined to balance the registration (location update) and search (paging) operations to minimize the cost of RCLM system. T1is paper compares Max-Min ant system (MMAS), rank-based ant system (RAS) and hybrid method of MMAS and RAS that generally used to solve combinatorial optimization problems. Experimental results demonstrate that hybrid method of MMAS and RAS is an effective and competitive approach in fairly satisfactory results with respect to solution quality and execution time for the optimal design of location management system.

A Study on Effects that Service Factors of Telecommunication Company and Switching Benefit Influence to the Customer Satisfaction and Switching Intention (이동통신사 서비스 요인과 전환혜택이 고객만족도와 전환의도에 미치는 영향에 관한 연구)

  • Gu, Seung Hwan;Kang, Ho Seok;Jang, Seong Yong
    • Korean Management Science Review
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    • v.31 no.2
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    • pp.87-103
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    • 2014
  • This study looks for the service factors influencing to conversion among the domestic telecommunication companies and finds out the effect which the switching benefit affect the customer satisfaction and the switching intention. Eight service factors of the telecommunication company such as usability, call quality, terminal quality, auxiliary service, rates, after service, application and brand image are selected and verified using the structural equation model. Auxiliary service, rates and brand image give positive (+) effects to the customer's satisfaction, but the application gives negative (-) effects to the customer's satisfaction. Switching benefit affects significantly to the switching intention, but not to the customer satisfaction. The customer satisfaction gives a positive effect to the switching intention. The telecommunication service factors influence to customer satisfaction and switching intention, and switching benefit also influences to switching intention. It was analyzed that the significant influencing service factors were a little different among the telecommunication companies.

A Study on the Implementation of simple Portable Directional Finding System for 5G Mobile Communication (5G 이동통신용 간이 방향탐지시스템 구현에 관한 연구)

  • Noh, Jowon;Joh, Eungyoung;Kim, Jin-Tea;Lee, Sunghwa
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.20 no.3
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    • pp.25-30
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    • 2020
  • This study is to provide high-quality mobile communication service to subscribers and wireless communication users in a Mobile communication environment. It is about a method to secure the quality of a call by early processing a faulty radio station. The purpose of this study is to design and implement a direction detection system suitable for a mobile communication environment and portable as a method for early detection and resolution of interference and illegal wireless stations occurring in 5G mobile communication. The basic configuration of a portable direction detection system was designed, and a method was proposed to find and repair a faulty wireless station in a short time through manufacturing and experimentation.

A study of display rule for none face-to-face emotional worker's job satisfaction (기업의 표현규정이 비대면 감정노동자의 직무만족에 미치는 영향에 관한 연구)

  • Yeo, Hyun Jin;Park, Ji Young;Moon, Jae Young
    • Journal of Korean Society for Quality Management
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    • v.44 no.3
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    • pp.649-660
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    • 2016
  • Purpose: The purpose of this study is to find empirical studies the causal relationship among positive defining representation, negative defining representation, surface acting, deep acting, dissatisfaction of job, and intention of job transfer. Methods: The collected data through the survey by customer satisfaction team of "A" company call center. Results: The result of this study is that emotion and behavior norm influence on deep act of expressing both positive impacts of the employees. Conclusion: Feelings of corporate representation norm is psychologically of employees that because it affects even also must facilitate the surface acts and internal acts of employees and job dissatisfaction at the same time due to emotional dissonance and emotional exhaustion and turnover are hidden on the back emotion norms in the contact department, it should be aware of the need to address the emotional problems. Companies need to develop a variety of programs with attention to addressing the emotional difficulties experienced by workers.

Prehospital care and knowledge, prehospital care confidence toward the infant and toddlers of the 119 emergency medical technicians (119 구급대원의 영유아에 대한 응급처치 현황 및 응급처치 지식과 수행 자신감 비교)

  • Song, Eun-Hye;Lee, Kyoung-Youl
    • The Korean Journal of Emergency Medical Services
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    • v.19 no.1
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    • pp.19-33
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    • 2015
  • Purpose: The purpose of this study was to improve the quality of prehospital care provided to infants and toddlers (preschoolers) based on questionnaire findings. Methods: A total of 1,634 running sheets from 119 centers of D city from patients older than 1 month and less than 7 years of age from January 1, 2013 to December 31, 2013 were reviewed for 119 emergency medical technicians (EMTs) activity analysis. And a self-reported questionnaire about knowledge and competency in prehospital care of preschoolers was completed by 159 EMTs at fire stations in D city. Data were analyzed using IBM SPSS Statistics for Windows, Version 21.0. Results: Of 1,634 patients, 58.6% were call to 119 due to disease, 33.8% due to injuries and 7.5% due to traffic accident. Knowledge and confidence in treating preschoolers was significantly higher among paramedic EMTs than basic EMTs. The 119 EMTs surveyed indicated that training for preschooler prehospital care was most needed. Conclusion: In order to provide high quality prehospital care for preschoolers transported to emergency rooms, it is necessary to equip ambulances with the proper equipment. In addition, EMTs should be provided educational opportunities and clinical training.

Human Errors and Human Factors in Service Delivery Processes: A Literature Review and Future Works (서비스 분야에서 인간공학과 인적오류 연구)

  • Hong, Seung-Kweon
    • Journal of the Ergonomics Society of Korea
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    • v.30 no.1
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    • pp.169-177
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    • 2011
  • The aim of this study is to review previous studies on human errors in the service delivery processes. Service industry is sharply growing in the advanced countries. Many people are looking for something to contribute to the service industry. Although there are many research topics related to service domain that human factors and ergonomics specialists can do contribute, a few researchers are studying such topics. This paper indicated how previous researches on human factors and human errors have addressed the service domain, in order to prompt human factor study on the service domain. A variety of sources were inspected for literature reviews, including books and journals of managements, medicine, psychology, consumer behavior as well as human factor and ergonomics. The characteristics of human errors in the service domain were investigated. Human error studies in several service sectors were summarized such as medical service, automotive service operation, travel agent service and call center service. Until now, human factors community was not much interested in human errors in service domain. However, there is much space to contribute to service domain; human error identification, human error analysis and control of human error. The research of human error in service domain can provide clues to improve service quality. This paper helps to guide to identify human error of service domain and to design service systems.