• Journal of Information Technology Applications and Management
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• v.14 no.1
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• pp.161-178
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• 2007

Nowadays, Customer Relationship Management (CRM) has been a competitive edge of many companies. It is critical for companies to get and maintain profitable customers. For the purpose of sustaining this competitive edge, companies should manage the Customer Information (CI) more effectively The major goais of this research are 1) to identify the activities of the Customer Information Management (CIM) and the factors influencing on the CIM, 2) to show the relationship between the proficiency of the CIM and the CI Quality, and 3) to verify the mediating effects of the proficiency of the CIM Process between the influencing factors and the CI Quality. An empirical study was undertaken to test the hypotheses with data from 65 companies. Multiple regression analysis and ANOVA were employed to test the hypotheses. We found that 1) there are 6 activities in the CIM process and 5 factors affecting the CIM, 2) the proficiency of the CIM process is closely related to the CI Quality, and 3) the proficiency of the CIM process plays the mediator between the influencing factors and the CI Quality.

• 제어로봇시스템학회:학술대회논문집
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• 1991.10b
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• pp.1557-1563
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• 1991

Vendors and consultants struggle to draw attention to their proven experience in discrete CIM in order to convince process manufacturers to adopt CIM technology. The analogy works very well at the periphery where an invoice is an invoice, but disintegrates at the core where modeling of the manufacturing "process" is required. Until recently, it has not been possible to completely and rigorously model entire process plants in real-time, and this missing core element has been called the "CIM GAP" With the recent introduction of the concurrent resolution $^{sm}$ kernel, the CIM GAP now is being closed in the process industries.ntroduction of the concurrent resolution $^{sm}$ kernel, the CIM GAP now is being closed in the process industries.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.60 no.5
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• pp.913-920
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• 2011

Distribution systems for operating the various systems should be operated organically. Distribution systems for organic operations extend the functionality of the system and system integration for the extension is doing. However, in systems integration for each unique non-standard definition of linkage and exchange systems are used. Non-standard definition of a unique linkage and exchange systems in the maintenance and expansion will result in many negative results. To solve these problems, the system and the exchange of information about the links between systems should define standards. IEC (International Electrotechnical Commission) power to solve these problems in the field of the Common Information Model (Common Information Model, CIM) standard (IEC61970, IEC61968) is defined as the transmission and distribution system integration and standardization for the exchange of information. In this paper, standardized system for building CIM-based distribution automation system should describe the process of building. In addition, the process of establishing a common information model needed (CIM) defined and associated services for a defined set of models is proposed in the standardization process.

• Journal of the Korean Ceramic Society
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• v.46 no.6
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• pp.700-707
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• 2009

This paper described finite element analysis (FEA) for fabrication processes of PZT perform using ceramic injection molding (CIM). The viscosity and the PVT characteristics of the manufactured PZT feedstock were measured. The filling patterns, pressure and temperature distributions of the preform were analyzed with TIMON 3D packages during CIM process. The geometrical variables such as gate type, location, and base thickness of the preform were considered. Also the fabrication conditions of the preform were optimized during the entire CIM process. Based on the simulated results, the various good perform was easily fabricated with the CIM process.

• The Journal of Information Technology
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• v.1 no.1
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• pp.133-153
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• 1998

This study investigates the reasons why firms choose to adopt CIM technologies and the decision making process involved in justifying them. In addition, factors that contribute the successful implementation of CIM are identified. Finally, this suggests a strategical model based on the above result of analysis with investigating the justification, evaluation, implementation, and adaptation of CIM.

• IE interfaces
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• v.15 no.1
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• pp.26-39
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• 2002

Two key data areas of the integrated production database in computer-integrated manufacturing (CIM) systems are the product structure in the forms of bills of material(BOM) and the process structure in the forms of routings. The great majority of existing information systems regard the BOM and routing as two separate data entities, possibly with some degree of cross-referencing. This paper proposes new information structure called the bills of material and routings(BMR) that logically integrates the BOM and routings for the CIM systems in ship production. The characteristics of ship production are described as: 1) make-to-order production type, 2) combined manufacturing principles (workshop production and construction site production), 3) significant overlapping of design, planning and manufacturing, 4) very long order throughput time, 5) complex product structure and production process. The proposed BMR systematically manages ail parts and operations data needed ship production considering characteristics of ship production. Also, the BMR situated on the integrated production database more efficiently supports interface between engineering and production functions, and integrates a wide variety of functions within production such as production planning, process planning, operation scheduling, material planning, costing etc., and simplifies information flow between sub-systems in CIM systems.

• 제어로봇시스템학회:학술대회논문집
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• 1992.10a
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• pp.801-805
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• 1992

Due to the inherent complexity in the CIM operation, achieving the triple, meeting duedates, maximizing machine utilization, and maximizing system throughput simultaneously is practically impossible. Targeting the small-to-medium size industries of Korea, we propose an exrert system that 'provides a good and practical solution to the CIM operation problems. Heavy consideration has given to the real-time and dynamic nature of CIM in the development process of the system. The system is under testing stage at KU-FMS, model CIM plant.

• Korean Journal of Computational Design and Engineering
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• v.3 no.4
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• pp.251-259
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• 1998

Currently a hot potato in industries is to reduce the lifecycle of product and maximize the time-to-market benefits. A lot of methodologies and the concrete systems are in use for performing this function. One of these systems is that process are reconstructed by BPR and systems are implemented by PDM. First of all, th analyses of existing product, process and resource data must be preceded. New process is established on the basis of the analyzed information of a company and PDM implements the new process in the company. The consecutive activities like this provide the basic environment for CIM. However, the current system have been developed on the favor of a big company. There are many problems in applying it too a mid-sized company. A lot of function in a PDM tool is not necessary for the mid-sized CIM characteristic. The purpose of this study is to define the ROPP information model that is an appropriate information integration for a design process. The model shows an associated complicated information of a company effectively. Also the modeler makes it possible to manage consistently the constraints of design process on the basis of the analysis of dependency among each resource.

• Journal of the Korean Society for Precision Engineering
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• v.13 no.12
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• pp.63-69
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• 1996

As the significance of quality in the sense of customer satisfaction is growing, the management of quality becomes one of the main interests in the manufacturing systems research. This paper presents the concept of quality-driven CIM(Computer Integrated Manufacturing) system which is composed of a business process domain and a quality domain. In the business process domain, business functions are integrated by conventional design and manufacturing databases on the one hand, and an integrated quality system is interlinked to them via several quality modules on the other hand. Quality information model connects the business process domain with the quality domain where various types of quality data are stored in the form of quality database. This framework helps a manufacturing enterprise to implement the quality-driven CIM system to achieve its final objective "customer satisfaction".ion".uot;.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1991.10a
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• pp.51-65
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• 1991

This paper describes computer-integrated manufacturing (CIM) systems as strategic information systems for business which play an important role in accelerating the speed of business, and develops a measure showing a degree of business tendency to be CIM which enables the business to check on its present status as far as CIM is concerned. It is well known that the productivity of knowledge workers is lower than that of other workers. Nowadays, a great deal of effort goes into the productivity improvement of knowledge workers. In this respect, this paper also develops a quantitative model for the productivity of knowledge workers. Finally, this paper deals with following four steps which our small business should follow through its process of CIM: [Step 1] Using expert knowledge; [Step 2] Invention of technological information; [Step 3] Feedback of factory information to the management; and, [Step 4] Accelerating the speed of business.