• The Journal of the Korea Contents Association
• /
• v.13 no.11
• /
• pp.423-432
• /
• 2013

It is very important to prevent and management negative sides in advance can occur in service transaction as an employee' attitude during service encounter has a decisive effect on customers' service evaluation. Work stress has become one of the most widely studied topics in research, mainly because of its importance to employees' psychological health, which in turn affects service quality and organizational effectiveness. This study aims to explore how social support that hotel employees perceive influence on job stress and job burnout. Data were collected from 355 hotel employees at Deluxe Hotel in Seoul, analyzed using structural equation modeling techniques. The findings are as follows Firstly, social support had a significant influence on job stress. Secondly, social support had a significant influence on job burnout. Thirdly, job stress had a significant influence on job burnout. To reduce job stress and job burnout recognition, self-esteem and motivation, the hotel need to deliver a stronger coaching program. In addition, for an organization to respond flexibly. Finally, the results were discussed in the context of providing the job burnout management for employee.

• Journal of Digital Convergence
• /
• v.19 no.11
• /
• pp.499-509
• /
• 2021

The purpose of this study was to examine the mediating effect of flourishing on the relationship between role conflict and burnout as perceived by school counselors. A total of 242 school counselors participated in this study. The collected data were analyzed using the SPSS and PROCESS macro programs. The study results showed a significant positive correlation between role conflict and burnout and a significant negative correlation between flourishing and role conflict and burnout. In addition, depending on the three subtypes of role conflict (i.e., role-expectation conflict, individual-role conflict, and role ambiguity conflict), the effects on various sub-signs of burnout differed. It was found that flourishing mediated all of these variables of role conflict influencing burnout. These results suggest that flourishing can be considered an indicator for professionalism management of school counselors and a result showing that a positive psychological approach at the school level can be helpful in improving the effectiveness of school counseling by contributing positively not only to students but also to school counselors.

• Korean Journal of Social Welfare
• /
• v.56 no.4
• /
• pp.5-34
• /
• 2004

This study aims to find out the determinants of burnout in order to better understand the burnout process among social workers. For this purpose, a hypothetical model which explains the relationships among 8 job-related stressors (role ambiguity, role overload, difficulties in solving problems of clients, conflict with the clients, lack of support from the supervisor, closed communication pattern, bureaucracy, and lack of accountability), 4 mediators (job-stress, professional role performance, abiding by the agency policy and partiality in service delivery), and 4 dimensions of burnout (physical exhaustion, psychological exhaustion, depersonalization and personal accomplishment) was developed. Using the data collected from 207 social workers, the hypothetical model was tested. For data analysis, a path analysis was used, and the best-fitting model was found(df=66, $x^2$=63.250, GFI=0.962, CFI=1.00). As a result of this study, the following results were found. Burnout among social workers was increased by the 6 job-related stressors(role ambiguity, role overload, difficulties in solving problems of clients, conflict with the clients, lack of support from the supervisor, closed communication pattern). Job-stress, the mediating variable of the emotional path to burnout, increased professional role performance and the abiding by agency policy, and finally increased burnout. On the other hand, professional self-efficacy (which consists of professional role performance, abiding by agency policy and partiality in service delivery), the mediationg variable of the cognitive path to burnout, reduced burnout when the professional role performance was high, and abiding by agency policy and partiality in service delivery were low.

• Korean Journal of Child Education & Care
• /
• v.19 no.3
• /
• pp.31-46
• /
• 2019

Objective: This research draws synthesized and objected results regarding the factors that influence burnout of child care teachers. The purpose for this is to understand in-depth of the burnout child care teachers experience at site through understanding their experience in depth. Methods: A mix research method including meta-analysis and in-depth interview was proceeded. Results: The main factor of burnout of the child care teacher is structural characteristics factor. Also through in-depth interview 13 main subjects and 28 detailed subject were found in the factors that affect burnout of child care teachers. Most factors which were meaningful results from the meta-analysis were re-confirmed through the in-depth interview. Out of those, the most effective sub-factor showed psychological factor of self-esteem. Conclusion/Implications: Based on these results, we have suggested child care environment unification, training education process for child care teachers, reinforcement of qualification standard, and accreditation system in order to enhance qualitative child care service and reduce exhaustion of child care teachers.

• Journal of the Korea Convergence Society
• /
• v.10 no.5
• /
• pp.71-78
• /
• 2019

This study attempted to identify convergent influence on depression and its association with job seeking stress, academic burnout and anxiety among college students. Data collection was carried out using a self-administered questionnaire from Nov. 12, 2018 to Dec. 14, 2018 and the target was randomly selected 304 students from colleges located in J area. Depression was positively correlated with job seeking stress, academic burnout and anxiety. The covariance structure analysis showed that the job seeking stress, the higher academic burnout and the higher anxiety tend to increase depression. These results show that to lower college students' depression, it is necessary to try to lower job seeking stress, academic burnout, and anxiety. These results are expected to be utilized for employment counseling, academic counseling, and expansion of resources for psychological stability and various interventions that lower the depression of college students. In future studies, the survey about additional factors of influence on the depression of college students will be needed.

• The Journal of the Korea Contents Association
• /
• v.22 no.7
• /
• pp.290-306
• /
• 2022

The purpose of this study was to look how workaholism regulates the effect on the relation between the perfectionism types - self-oriented perfectionism (SOP), other-oriented perfectionism (OOP), Socially prescribed perfectionism (SPP) - and burnout. To do this study, 250 data collected from people who would be over 20 years old in the country using Korean Version of Hewitt's Multidimensional Perfectionism Scale, Korean Version of Workaholism Battery, Maslach Burnout Inventory. To analyze the result of the questionnaire survey, Descriptive statistic, correlation analysis, t-test, regression analysis, two-way ANOVA were performed using SPSS. As a result, the interaction between SPP and workaholism showed the meaningful effect on burnout. In other words, while SPP lower group experiences less cynicism regardless of the degree of workaholism, SPP upper group experiences noticeable more cynicism when they are in the lower workaholism group, suggesting that workaholism may have a positive effect of making someone experience less burnout.

• Journal of Korean Neurosurgical Society
• /
• v.64 no.4
• /
• pp.644-664
• /
• 2021

Objective : Since the enactment of the Special Act on Korean Medical Residents, neurosurgeons working at training hospitals have been performing the duties of residents, in addition to their existing patient care responsibilities, which include surgery, education, and research. This study explores the relationships between work intensity, work-life balance, and burnout experienced by Korean neurosurgeons. Methods : The participants (n=451) were neurosurgeons working at training hospitals throughout Republic of Korea. Data on socio-demographic characteristics (including objective and subjective work environment), work intensity, work-life balance, and burnout were gathered using self-report questionnaires completed between March 1 and December 20, 2019. The data were analyzed using descriptive statistics, independent samples t-tests, one-way analysis of variance, Pearson's correlations, and multiple regression analysis. IBM SPSS Statistics for Windows, version 25 (IBM Corp., Armonk, NY, USA) was used for the analyses. Results : The work intensity, work-life balance, and burnout levels of neurosurgeons were 3.95, 3.57 (on a scale from 1 to 5) and 4.60 (on a scale from 1 to 7); and 280 (62.1%) of 451 neurosurgeons were found to be experiencing burnout. By controlling for the socio-demographic characteristics, the effects of work intensity and work-life balance on burnout were analyzed. Work intensity (B=0.314), work-life balance-family and leisure (B=0.216), work-life balance-growth (B=0.147), job stress (B=0.133), and satisfaction with human relationships (B=-0.069) were shown to be significant (all p<0.05), and they were found to affect burnout in the abovementioned order. The overall explanatory power was 58.3% (p<0.05), and the explanatory power with the addition of independent variables such as work intensity and work-life balance was 14.5% (p<0.05). Conclusion : This study showed that Korean neurosurgeons working at training hospitals experienced a high level of work intensity and job stress, and low work-life balance. Additionally, nearly half of the neurosurgeons were found to experience burnout related to factors such as work intensity, work-life balance, job stress, and satisfaction with human relationships. In particular, these factors seem to have deteriorated further after the implementation of the Special Act on Korean Medical Residents. These very high levels of burnout among Korean neurosurgeons who care for patients with both brain and spinal diseases may have a very important impact on patients' health. Therefore, it is recommended that the Korean Neurosurgical Society and the Korean government make efforts to improve the factors that affect burnout among Korean neurosurgeons.

• Korean Journal of Childcare and Education
• /
• v.12 no.3
• /
• pp.177-195
• /
• 2016

The purpose of this study was to investigate the effect of early educator's psychological exhaustion and happiness on adapting ability of children in early education settings. Two hundred ten early educators and six hundred thirty children were selected as subjects of this study and were requested to participate in a survey. The results of this study were as follows: First, as a result of analyzing the relationship between early educator's psychological exhaustion and happiness as well as children's adaptability on education facility, higher psychological exhaustion and lower happiness were related to lower children's adaptability on education facility. Second, as a result of comparing comparative impact that psychological exhaustion and happiness has on children's adaptability on education facility, psychological exhaustion of the teacher impacts negatively on children's adaptability on education facility and happiness of the teacher did not significantly impact children's adaptability on education facility. This research is expected to be used as foundational data that helps to recognize the importance of psychological exhaustion and happiness of the teacher and could be used to develop various programs that support teachers to recover from burnout and to increase happiness.

• Journal of Hospice and Palliative Care
• /
• v.8 no.1
• /
• pp.45-51
• /
• 2005

Purpose: The purpose of this study is to examine the factors surrounding burnout of nurses caring for cancer patients. Methods: The sample of this study was conveniently selected among nurses who had hospice care experiences working in General Hospitals located in Seoul. This study was conducted by a self-administered questionnaire. Two hundred forty four questionnaires were retrieved and the response rate was 81.3%. The period of data collection was from February 25th to March 5th in 1994. Mean, standard deviation, T-test ANOVA, and multiple regression analysis were performed for statistical analysis. Results: The data showed that respondents reported to have burnout as many as 2.71 out of a 5.0 score. Bivariate analyses indicated that those who had hospice education reported to have a lower burnout than those without hospice education. Multivariate regression analyses revealed factors associated with burnout the nurses have had. They include being a Christian, higher job satisfaction, and experiences of hospice education. Hospice education reducing burnout for the nurses was observed by hierarchial multiple regression analyses, after controlling out the effect of coping methods, sociodemographic characteristics, job satisfaction, and job-related stresses on experience of burnout. This observation was not hue for physical and psychological burnout but for burnout in general and emotional one. But this was not confirmed among the nurses with type A personality. Conclusion: The findings of this study have a weakness in generalizability due to the sampling methodology used in this study. However, for the better hospice care further research with a probability sampling method are necessary.

• Korean Journal of Culture and Social Issue
• /
• v.22 no.1
• /
• pp.19-39
• /
• 2016

Though research has shown that public transportation drivers experience greater burnout than other drivers, the sources of their burnout and possible mediators remain largely unknown. In response, in this study we investigate the relationships among sensation seeking, Type A driving behavior, and meaning of work to elucidate the burnout experienced by bus drivers in Gyeonggi-do, South Korea. To collect data regarding these relationships, 188 bus drivers answered a questionnaire involving the sensation seeking scale, burnout scale, and meaning of work scale. Results showed that Type A driving behavior mediated the relationship between sensation seeking and burnout, while meaning of work moderated the mediated model. These findings demonstrate that sensation-seeking bus drivers tend to experience greater burnout given their tendency to exhibit Type A driving behavior, and this relationship depends on perceived meaning of work. This study therefore contributes meaningful information and outlines significant implications in understanding drivers' burnout.