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A Study on the Successful Factors of Customer Relationship Management(CRM) Implementation for Customer Satisfaction in Dental Clinic (치과의원에서 고객만족을 위한 고객관계관리(CRM) 실행의 성공요인에 관한 연구)

  • Choi, Jun-Seon
    • Journal of dental hygiene science
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    • v.4 no.2
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    • pp.61-73
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    • 2004
  • In this study, I have analyzed domestic dental clinics which had introduced CRM for customer satisfaction management. The purpose of this study is to provide information for designing efficient CRM. I would suggest some strategies to carry out CRM as followed. First, promote long-term relationship with customers. Second, select a target patient group and classify customers. Third, set a systematic database up. Fourth, make various channels to communicate with customers. In addition, the following ways are essential to be successful in implementing CRM. First, strengthen the service provided at the Moment of Truth (MOT). Second, organize learning in hospital and all the staff should be customer-oriented. Third, perform systematic "internal marketing".

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A Study on the Optimal Allocation Model of the Korean Maritime SAR Fleet (우리나라 해상 수색.구조선의 최적배치에 관한 연구)

  • 장운재;금종수;신철호
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2003.05a
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    • pp.35-41
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    • 2003
  • The Korea Maritime Police Agency(KMPA) is the national maritime Search and Rescue (SAR) authority with the responsibility to promote an efficient organization of SAR services and to coordinate the conduct of SAR operations within the Korean Search and Rescue Region(SRR). The maritime SAR operations shall provide an adequate and effective search and rescue services to minimize the loss of life, injury property damage or loss by rendering aid to persons in distress and property in the marine environment. The essence of a successful search and rescue operation is the speed with which it is planned and carried out because survivors who need assistance and whose chances of survival diminish rapidly with time. This paper aims to propose an optimal allocation model of maritime SAR fleet in view of minimizing the search and rescue time. When maritime accidents occur, rescue units have to reach to the distress scene within the specified time. For this. SAR units must be redeployed to an advanced base so that Rescue Units(RU) can reach to the scene of distress in the shortest possible time. The Korean maritime SRR is divided into 180 sub-areas in consideration of an operational and technical ability of SAR units The suggested model is verified through an empirical application to the Korean maritime SRR. And also the Rescue Vessels(RV) required is estimated for each Rescue Co-ordination Center(RCC).

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Application of Granulated Coal Ash for Remediation of Coastal Sediment (연안 저질 개선을 위한 석탄회 조립물의 활용)

  • Kim, Kyunghoi;Lee, In-Cheol;Ryu, Sung-Hoon;Saito, Tadashi;Hibino, Tadashi
    • Journal of the Korean Society for Marine Environment & Energy
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    • v.17 no.1
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    • pp.1-7
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    • 2014
  • This paper aims to explain the safety assessment and remediation mechanism of Granulated Coal Ash (GCA) as a material for the remediation of coastal sediments and to evaluate the improvement of the sediment in Kaita Bay, where GCA was applied. The concentrations of heavy metal contained in GCA and the dissolved amounts of heavy metal from GCA satisfied the criteria for soil and water pollution in Japan. The mechanisms on the remediation of coastal sediments using GCA is summarized as follows; (1) removal of phosphate and hydrogen sulfide (2) neutralization of acidic sediment (3) oxidation of reductive sediment (4) increase of water permeability (5) increase of soil strength (6) material for a base of seagrass. From the results obtained from the field experiment carried out in Kaita Bay, it was clarified that GCA is a promizing material for remediation of coastal sediment. This remediation technology can contribute to promote waste reduction in society and to decrease cost of coastal sediment remediation by applying GCA in other polluted coastal areas.

Effects of Inverted Incubation on Adventitious Root Formation in Epicotyl Cuttings of Vigna angularis Owhiet Ohashi (팥의 유경절편에서 부정근형성에대한 도립배양의 효과)

  • Kang, Byung-Sook;Cho, Duck-Yee;Kim, Young-Soon;Soh, Woong-Young
    • Korean Journal of Plant Tissue Culture
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    • v.25 no.2
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    • pp.75-80
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    • 1998
  • Disbudded epicotyl cuttings from light-grown 6-day-old seedings of Vigna angularis Owhi et Ohashi were preincubated in $2\;\times\;10^{-4}M$ IAA solution for 48 hr to promote adventitious root formation in upright or inverted direction and then incubated in upright direction for 96 hr. Adventitious root formation occurred only at the morphological base of the cuttings which were preincubated in upright direction, while at the both ends in inverted direction. IAA treatment enhanced the adventitious root formation in all cuttings regardless of their orientation during preincubation. To elucidate localized root development, the activity of enzymes involved in root initiation and development was measured 24 hr, 48 hr, and 148 hr after epicotyl incubation. IAA oxidase, peroxidase and catalase were assayed in the apical, middle and basal segment of the epicotyls, and their fresh weight and length were measured. Elongation occurred the most in the upper segment of the epicotyl while fresh weight gain was the most in the basal segment. At root initiation phase, 24 hr after incubation IAA peroxidase and catalase activities appeared high at rooting zone while IAA oxidase activity was low at both ends, IAA oxidase and peroxidase activities declined at the rooting zone during the adventitious root formation at 48 ht. Inversion of cuttings during preincubation caused a chrange of enzyme activities along their epicotyl cuttings. Only peroxidase activity showed a high correlation with root initiation. Therefore, the biochemical change is highly correlated with change in IAA level in the rooting zone of the epicotyl, resulting in root formation in unusual rooting zone of epicotyl.

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A Study on the Application Plan of the Cadastral Resurvey in South Korea Through a Case Analysis of the Japanese Private-Public Boundary (일본 관민경계 사례분석을 통한 우리나라 지적재조사 적용방안에 관한 연구)

  • KIM, Jae-Myeong;LEE, Dong-Hwa
    • Journal of the Korean Association of Geographic Information Studies
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    • v.22 no.1
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    • pp.39-50
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    • 2019
  • Since the "Special Law on Cadastral Resurvey" was enforced in 2012, the Cadastral Resurvey Project in South Korea has been promoted in earnest. However, it has been difficult to obtain the following items: a budget for the project, the establishment of land boundaries by increasing/decreasing the area of the parcels of land in the downtown area, the calculation of the adjustment fee, and the analysis of the relationship between the business owner and the landowner in regards to conflicts of opinion. The analysis of Japan's private-public boundary system, which is promoting the Cadastral Resurvey ahead of South Korea, should not attempt to determine complex interests, especially when they are pursuing consensus of the boundary setting portion of the Cadastral Resurvey Project. Therefore, this study shows that there is a need to reduce the number of stakeholders and promote them by using a step-by-step process. The introduction of cost-saving measures for the Cadastral Resurvey through a private-public boundary preliminary investigation is needed. This study suggested the following: link the precision road map construction business using MMS, introduce the preliminary research projects for the Cadastral Resurvey, and gather the important land survey information for the private-public boundary basic survey. In order to establish the utilization base, the researcher proposed linking the downtown area regeneration with the downtown area planning business.

The Needs for a Start-up and Business Approach to Makerspace; Why Should we Develop Makerspace through Management Techniques? (메이커스페이스(Makerspaces)에 대한 창업·경영학적 접근의 필요성)

  • Seo, Jin Won;Choi, Jong-In
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.14 no.3
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    • pp.111-127
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    • 2019
  • The "fourth industrial revolution" is changing society as a whole. Public innovation is needed to enhance national competitiveness. Amid these times' demands, the "maker movement," a new form of DIY movement that has revived since 2000, is regarded as a "popular innovation activity" that can respond to changing needs. In particular, "Makerspace," a significant activity area for the maker's movement, is drawing attention as a place where "Maker" shares each other's knowledge and resources, and share results. Makerspace has recently expanded its functions into a 'public innovation platform' or (preparation) start-up preparation space for start-ups. South Korea has also supported various types of "Makerspace" since 2010 as a policy for fostering an innovation base. The Ministry of Small and Medium Venture Business has been pushing for expansion of Makerspace since 2018 and is providing support by dividing it into "general rap" and "professional wrap" and "zero to Maker" spaces for novice makers in the beginning and necessary stages of makers, while "professional rap" is divided into "Maker to Maker" spaces for professionals. This study is about Makerspace, space where makers are active among the topics related to manufacturers. Thus, in this study, significant domestic and international studies related to Makerspace have been investigated so far, and trends in related studies have analyzed. Based on this, the research needs and specifics of Makerspace, which has recently expanded its role and functions. In particular, the Commission intends to present the need for research on Makerspace and specific areas of study from a start-up management perspective to promote qualitative growth of Makerspace, which is changing into a popular innovation platform in the era of the fourth industry, and inducing a start-up management interest in new manufacturing industry types.

A Study on the Current Status and Challenge of Core Project in Urban Regeneration -Focused on the Type of Central Commercial District- (도시재생사업에서 핵심사업의 추진 현황과 과제 -중심시가지형 사업 추진 사례를 중심으로-)

  • Kim, Young-Hwan
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.22 no.2
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    • pp.819-828
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    • 2021
  • In urban regeneration projects, the core projects define the characteristics of the project site and contribute to the highest project cost and drive the project forward. The purpose of this study was to identify the current status and characteristics of the project as a priming project for urban regeneration and to seek desirable alternatives in the future project process. For this purpose, the case of urban regeneration projects in the Chungcheong region was targeted. The results showed that the core projects for each case consisted mainly of projects to develop physical facilities on a relatively large scale. Securing large-scale complex base space and constructing public parking lots are planned as key projects. In addition, based on the cost composition of the priming project, the core project accounted for approximately 80 % of the total project, and the project cost between linked projects does not appear to be relatively well linked in both public and private investment sectors. These findings are expected to help promote substantial urban regeneration projects and enhance efficiency by using them as basic data for urban regeneration projects in the future.

Current Status and Tasks of Maritime Territorial Policies in Korea (국내 해양영토 정책의 현황과 과제)

  • Lee, Junsung
    • Maritime Security
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    • v.3 no.1
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    • pp.237-255
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    • 2021
  • This article analyzed maritime territorial policies in Korea. Marine territory originally refers to the topography of the subsoil in a country's territorial sea. From a political perspective, it is a broad concept that includes islands and polar regions beyond the jurisdiction of Korean sovereignty or sovereign rights, such as territorial waters, EEZs, and continental shelves. Also, Korean researchers use "maritime territory" as a term for maritime zones that stretch from Ieodo (Korean EEZ) to Dokdo Island. The purpose of this study is to review the concepts of various domestic maritime territories and examine the formation and change of policies. The article is structured as follows. Chapter 2 reviews past discussions on maritime territories and analyzes the concept of maritime territory based on them. The term "maritime territory" is used indiscriminately with islands due to the lack of discussion on this matter between academic circles in the past. Therefore, this chapter provides an in-depth analysis of the concept of maritime territory. Chapter 3 tracks the formation and change of maritime territorial policies. Today, the concept of domestic maritime territory has been completed in the public domain. The activities of the Ministry of Oceans and Fisheries, the control tower of domestic maritime territorial policies, are summarized to explain this concept. Chapter 4 analyzes the concept of maritime territory by comparing it with China's blue state territory (藍色國土). As China's concept of blue state territory has many similarities with maritime territory as a political base for China's maritime activities today, comparing these two concepts would be significant. Based on the above, Chapter 5 derives suggestions to promote maritime territorial policies.

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A Study on Online Sharing Platforms and Sub-Contents in the Field of the Performing Arts - Focusing on the Case of 『Cirque du Soleil Entertainment』 (공연예술분야 온라인 공유 플랫폼 및 서브 콘텐츠 연구 - 『태양의 서커스 엔터테인먼트』 사례를 중심으로)

  • Kim, Ga-Eun;Park, Jin-Won
    • The Journal of the Korea Contents Association
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    • v.22 no.2
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    • pp.22-34
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    • 2022
  • This study examines the forms and current status of online performance content production in the field of the performing arts through diversified video media platforms. For this, it studied the leading case of Cirque du Soleil Entertainment and analyzed the unique brand value innovation elements of Cirque du Soleil, the background and current status of the digital hub platform of "Cirque Connect", and its various sub-contents that have diversified original contents. Digital platform applications and sub-content production in the field of the performing arts require an understanding of the needs of the public, who are familiar with media content appreciation, and strategic planning that takes into consideration everything from the initial stages of performance planning to the creation of varied sub-contents. This will promote the improvement of sub-content quality and increase the product value of digital contents in the performing arts through distinctions made from other various forms of cultural and artistic contents. environments in which information from various perspectives related to performance works can easily be accessed through online platforms will enhance the popularity of the performing arts field and allow the performing arts industry to expand its base in rapidly changing cultural enjoyment methods. For the performing arts field to be competitive within cultural trends that are being diversified, the most important tasks to be completed are gaining brand value innovation that enhances the artistic and cultural value of performance works and based on this, producing various sub-contents.

On the Analysis of Transportation System in Mokpo Port (목포항 운송시스템의 분석에 관한 연구)

  • Nam, M.U.;Lee, C.Y.
    • Journal of Korean Port Research
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    • v.11 no.2
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    • pp.321-337
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    • 1997
  • Rapid change in the technological environment of marine transportation and the development of the ocean shipping industry have fostered a revolution in the port system. This in turn has caused major changes in the function and use of port in Korea. Aside from this. Mokpo Port, however continues to decline, because the existing port facilities and related subsystem are already obsolete with no chance of regaining operational effectiveness and treatment for proper implementation. Although a few studies have been done on the Mokpo Port, has not been found, any reseach for the analytical approach to the transportation system of it. This paper aims to make an extensive analysis of the physical distribution system in Mokpo Port focusing on the coordination of subsystems such as navigational aids system, quay handling and transfer system, storage system and inland transport system. The base of introduced simulation tool here is the queueing theory. The overall findings are as follows; 1. Among those vessels called at Mokpo Port in 1994, the average size of oceangoing vessels is 4,922.1 G/T, and the domestic is 317.8 G/T. The average arrival interval and service time of the domestic vessels are 6.0 hours and 24.1 hours respectively marking the berth occupation rate over 100%. Those for oceangoing vessels are 34.5 hours, 120.0 hours and 37.2%. In order to maintainin the berth occupation rate to 70% the capacity considering the 1994 of domestic piers must be extended to 145% and oceangoing vessels must be increased to 165% year called. 2. The capacity of approaching channel is enough to handle the total traffic volume. 3. Tugs are sufficiently being provided to handle all ships requiring their services 4. The capacity of storage and inland transportation systems are sufficient to handle the throughput and the yard stroage utilization rate of No.1 $\cdots$ No.5 is 4.5% and No.6 1S 30% of 1993's. 5. The utilization rate of LLc(Level Looping Crane) and PNT(PNeumaTic) are 2.7% and 18.8%, respectively. Practical solution and proposal for improvement of Transportation System in Mokpo Port are as follows; 1. To avoid the congestion in domestic pier introduction of a new port operation system is necessary allowing the domestic vessel to use the oceangoing pier. 2. To establish the port management information system to improve the efficiency of port operation. 3. To build a new storage system for high valued cargos including modernization of the present storage and handling system. 4. To insure the safety of navigation in approaching channel, The Vessel Traffic System including separation scheme is introduced. 5. To interest enormously on public relation to ship owner's association, shippers and consignees by showing that they can save cost and ship turnaround time in order to promote the call to Mokpo Port. At last, to be strategically change the function of Mokpo Port to the Leisure, Fishing & Ferry as well as Maritime port.

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