• 산업경영시스템학회지
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• 제34권2호
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• pp.85-91
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• 2011

The objective of this research is to analyze the effects of quality management system constructed by ISO 9001 certificates through BSC perspectives. Evaluation of quality management system based on BSC framework can consider short-term financial performance as well as nonfinancial performance characteristics, which will derive future financial results. This results show that QMS has an indirect effect on business performance through quality performance and customer satisfaction, which are internal business process and customer perspective, rather than have direct effects on financial performance. Finally we suggest implications of this study and future research direction.

• 한국IT서비스학회지
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• 제9권4호
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• pp.109-121
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• 2010

Most organizations adopt their own performance measurement systems. Those organizations select performance measures to meet their goals. Organizations can give only limited description of what performance measures are. Kaplan and Norton suggest that the Balanced Scorecard (BSC) to complement the conventional performance measures. The BSC can provide management system with a comprehensive strategic vision and integrates non-financial measures with financial measures. The BSC is widely used for measuring corporate performance. This paper investigates how the BSC-based performance measures can be applied to Learning City. The Learning City's performance measures and strategy map on the basis of the BSC are suggested in this research. This paper adopt the AR(assurance region)-DEA model which could limit the range of weight on performance measures to prevent each viewpoint of BSC from having unlimited elasticity. The proposed model is based on CCR model including a property of unit invariance to use the data without normalization process.

• 품질경영학회지
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• 제33권2호
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• pp.1-12
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• 2005

An extensive literature review has been made in this paper to build the evaluation hierarchy structure for the certification of electronic commerce services. In building the evaluation hierarchy structure, major candidate evaluation factors are selected by bench marking the various certification practices, including the Malcolm Baldrige award, ISO9000, and BSC(balanced scorecard) techniques. This paper deployed principal component analysis and factor analysis techniques to develop a statistically solid and systematic evaluation model. The final evaluation model, as presented in this paper as a model for the certification of electronic commerce services, produces a numeric score on the 100% scale, which can be served as a metric for the certification decision. The AHP technique was used in converting the various qualitative and quantitative evaluation values into a single measure for the certification decision.

• 기술혁신연구
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• 제13권3호
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• pp.175-196
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• 2005

This Paper examines analytic studies of the evaluation system used for evaluating government-supported R&D Institutes (GSRIs), and designs a new model for analyzing the evaluation system's effectiveness. The analytic models in existing studies use the meta evaluation and balanced scorecard (BSC) models. However, theses studies focused on the structure and elements of the evaluation system for examples, the appropriateness of the elements within the evaluation system and the balance of the evaluation index. Accordingly, the effectiveness of the GSRI evaluation system, that is, the evaluation's influence on GSRI performance improvement was not analyzed. This study uses the institution theory and contingency theory perspectives as related to government organization management to develop an analytical model of GSRI evaluation system effectiveness. The new model proposes an analytical approach for improving the effectiveness of the GSRI evaluation system in an institutionalized environment.

• 대한안전경영과학회지
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• 제5권4호
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• pp.229-243
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• 2003

This paper suggests the process of performance measurement system development for B2B e-Marketplace using BSC (Balanced Scorecard). As the first step, main features and factors affecting performance of e-Business company and especially of B2B e-Marketplaces were derived based on the literatures. For the 2nd step, the nonnative performance measurement model for B2B e-Marketplace was suggested. Especially, the research range that the model covers is restricted to the neutral and systematic sourcing B2B e-Marketplace. And, the performance measurement model was based on BSC, for the BSC is very powerful and sound tool among all the available performance measurement systems. Also, the model was based on the AHP (Analytic Hierarchy Process) to make the model more structured, and to draw weights of performance measures from experts

• 품질경영학회지
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• 제46권4호
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• pp.863-876
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• 2018

Purpose: There are several KPI(key performance indicators) models: BSC(balanced scorecard), IPOO(Input-process-output-outcomes) indicators, QCDP(quality-cost-delivery-productivity) indicators. This paper analyze these models and gives some suggestions to help the effective usage of KPI. Methods: This paper reviews and summarize the criteria to evaluate the PI(performance indicators) through literature review. Evaluation and analysis on the PI factors of the KPI developing models is performed by the criteria. Results: Criteria to evaluate the PI, which can be used to evaluate the goodness of PI is suggested. This paper also proposes some suggestions for the KPI models and their factors for the effective development of PI in the organization. Conclusion: This research will help the managers to develop and select useful PI and KPI for their business and processes.

• 국제학술발표논문집
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• The 3th International Conference on Construction Engineering and Project Management
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• pp.1463-1467
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• 2009

Construction projects are vulnerable to diverse internal and external factors, requiring systematic and consistent performance management along the entire life cycle of a project. In particular, urban renewal projects have a range of performance measures, including policy reconciliation and permits, project development, project financing, design, construction, and occupancy and maintenance. This requires a program-level megaproject approach, which integrates each stage of a project as well as variety of stakeholders' interests in pursuing a project from different perspectives. However, previous research on performance management has focused especially on the limited scopes of factors, including cost, quality, and schedule at the project level or on financial factors at the firm level. Given the lack of current approaches, this study suggests an integrated and systematic performance management scheme to control urban renewal megaprojects at the broadened perspectives of the program level. To this end, this study adopts the balanced scorecard approach and elicits key performance indices associated with various project configurations. Finally, an algorithm is presented for quantitatively assessing the level of performances along whole life cycle of urban renewal megaprojects.

• 국제학술발표논문집
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• The 1th International Conference on Construction Engineering and Project Management
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• pp.1058-1063
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• 2005

More and more organizations in construction industry adopt knowledge management system (KMS) to facilitate process of creating, acquiring, capturing, sharing, and using knowledge so as to improve the competitiveness, productivity and efficiency of their organization. In spite of the tremendous efforts devoted to KMS, the return of investment on KMS is usually a black box to the investor due to the lack of a systematic framework for performance evaluation of the KMS. This paper aims at fulfilling such need. A conceptual performance evaluation framework is proposed based on Balanced Scorecard (BSC) method. Then a preliminary case study is conducted to assess the applicability of the proposed framework in an A/E consulting firm to evaluate the performance of KMS.

• 국제학술발표논문집
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• The 1th International Conference on Construction Engineering and Project Management
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• pp.474-479
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• 2005

Indicators measuring performance and the level of informatization of construction companies have recently been developed. Construction companies' investment in informatization, however, is still relatively low compared to that of other companies in different industries, since it has been difficult in quantifying the effect of informatization on total performance. This study, therefore, conducted an industry survey using indicators provided by previous studies, and used them to calculate performance and informatization indices for construction companies. Finally, it suggested a quantitative analysis of the effect of informatization on these companies' performance.

• Asian Journal of Business Environment
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• 제13권4호
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• pp.1-6
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• 2023

Purpose: To explore the application prospect of support vector machine (SVM) in supply chain management and its practical application in supply chain performance evaluation practice. Research design, data and methodology: This paper establishes the performance evaluation index system of supply chain management according to the balanced scorecard (BSC) theory, and establishes the SVM model of supply chain management performance evaluation based on the SVM principle. Results: The performance evaluation results of the supply chain of an electric power equipment Co., Ltd. in Harbin established by using the model are consistent with the actual situation, which indicates the nature and accuracy of the possible reflection of the established supply chain performance evaluation model. Conclusions: The results show that SVM model can be used to evaluate enterprise supply chain management performance indicators, and can improve enterprise supply chain management performance, thus demonstrating the effectiveness of the model.