• 한국경영과학회:학술대회논문집
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• 대한산업공학회/한국경영과학회 2000년도 춘계공동학술대회 논문집
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• pp.126-129
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• 2000

무한경쟁시대를 맞이하여 세계는 고 부가가치 경제구조로 전환이 빨라지고 있는 이 시점에서, 대기업을 중심으로 한 성장프라이드 정책에 의해 진행되어온 우리 경제구조가 IMF구제 금융을 받아들임으로써 그 한계를 들어내고 이에 대한 대안으로 떠 오른 것이 벤처기업이다. 벤처기업은 정보동신, 소프트웨어, 첨단산업분야를 주요 사업 영역으로 삼고 있으면, 첨단 고 부가가치 기술을 보유하고 있기 때문에 이에 정보통신부는 정보통신분야의 벤처기업에 대한 투자자금 공급기반을 확충하기 위해 2002년까지 총 4,000억원 정도의 정보통신 벤처기업 투자펀드를 조성할 계획이다. 이처럼 벤처기업의 중요성이 부각되고 있는 이 시점에서 이에 대한 공정하고 엄격한 성과측정이 중요시되고 있다. 경제성 평가모형과 관련한 연구는 재무적인 측면과 비재무적인 측면으로 구분하여 진행되어 왔으며, 본 연구에서는 비재무적 측면의 BSC(Balanced Score Card)를 가지고 경제성을 평가하려 한다. BSC는 기존의 재무적 실과지표 뿐만 아니라 고객관점, 내부 경영프로세스관점, 학습과 성장관점의 4가지 차원에서 통합적인 성과평가가 가능한 모형이다. 이를 위해 국내정보통신 벤처기업들을 대상으로 FGI(Focus Group Interview)를 실시하여 경제성 평가모형 구축에 필요한 항목들을 찾아내고 이를 바탕으로 경제성 분석 모형을 개발하였다.

• 한국경영과학회지
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• 제40권1호
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• pp.171-184
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• 2015

The purpose of this study is to develop the self-diagnosis methodology based on process for improving the effectiveness in public institutions service and to suggest it. For this goal, we would like to select the management methodology which can be easily handled from the viewpoint of working personnel in the public institutions and make it as a process. First, the strategy for the public institutions and the strategic task for practicing it are acquired using BSC (Balanced Score Card) which is now under the active research. At this time, the relative degree of significance is derived using the AHP (Analytic Hierarchy Process) which is conducted for the professionals and management to get the degree of importance in the strategic tasks. The acquired relative degree of significance and the figures related to the performance of each strategic task derived from the subsequent questionnaire are used to get the final highly efficient strategic task through IPA (Importance Performance Analysis). In this study, this process based self diagnosis methodology will be explained in detail using the case of Project A in order to verify the effectiveness of the management science technique on the self diagnosis of the public institutions.

• 한국콘텐츠학회논문지
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• 제13권6호
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• pp.390-400
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• 2013

본 논문에서는 실시간 기업(Real Time Enterprise: RTE) 특성이 공급사슬성과에 미치는 영향에 대해 연구한다. 현재의 공급사슬 성과측정은 재무적, 비재무적, BSC, SCOR 측면에서 진행되고 있지만, 충분하지 못한 실정이다. 본 연구에서는 제품품질, 인도속도, 프로세스 유연성, 가격리더십으로 측정되는 조합적 경쟁역량의 측면에서 SCM 성과를 측정하고자 하였다. 본 연구는 가시성, 민첩성, 조합적 경쟁역량의 변수들을 사용하여 다음과 같은 사실을 밝혔다: (i) 가시성은 민첩성에 유의한 영향을 미친다. (ii), 가시성은 조합적 경쟁역량에 유의한 영향을 미친다. (iii) 민첩성 또한 조합적 경쟁역량에 유의한 영향을 미친다.

• 한국정보시스템학회지:정보시스템연구
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• 제18권1호
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• pp.97-115
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• 2009

This study proposes a framework for an evaluation and selection of a venture firm with promising new technology in optical electronics industry to nurture that firm. The framework is intended to help practitioners to evaluate accurately and objectively new technologies. In addition, this study tests the usability and effectiveness of this framework with an actual certain case. More specifically, this study, first proposes that the framework for new technology evaluation is composed of financial perspective, market perspective, internal business perspective, and R&D and growing perspective. They are on the four perspectives of BSC(Balanced Score Card). Each perspective contains specific items. In addition, this study uses AHP(Analytic Hierarchy Process) to assess the comparative importance among the four perspectives and their specific items. Secondly, based on the results of AHP, the usability and effectiveness of the framework suggested in this study have been tested with a real case evaluating and selecting a promising venture firm. The results of the study have the following implications: this study has developed the framework for new technology evaluation which assists practitioners. Our framework offers the four perspectives and their specific items with their respective comparative importance. Furthermore, this study has verified that the proposed framework can be applicable in real situation with more accurate results.

• 경영정보학연구
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• 제9권1호
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• pp.233-257
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• 2007

1992년 BSC가 소개된 이후로 회사에서 직원의 행동과 목표에 조직의 전략을 조절하는 효과적인 관리도구로 알려지기 시작했다. 비록 사람들은 많은 회사들이 BSC를 통하여 그들의 업무에서 많은 효과성을 높였다고 알고 있지만, 공기업의 경우는 민간기업과 특성이 다르기 때문에 경영혁신 도구로서 BSC 구축시 많은 어려움을 겪고 있는 실정이다. 많은 공기업들 중에서 KOTRA의 BSC는 초기에 도입되었고, 매우 높은 평가를 받고 있다. 본 연구의 목적은 KOTRA의 BSC 시스템 구축사례를 통하여 성공요인들과 문제점들을 제시하였고, 나아가서는 국내 공기업에서 BSC시스템을 성공적으로 구축하는데 좋은 참조모형이 되리라 사료되어진다.

• 간호행정학회지
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• 제11권4호
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• pp.385-399
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• 2005

Objective: The objective was to extract a preliminary performance measurement indicators of nursing organizations in hospitals using the BSC(Balanced Score Card) developed by Kaplan and Norton, and to analyze the content validity and evaluation methods of the performance measurement indicators with actual nurses in the nursing organization as participants in the study. Methods: The preliminary performance measurement indicators was created through a literature review and had the content validity by a professional. This survey was sent via post to 316 nurse managers and nurses with more than 5 years of experience in seven secondary and tertiary hospitals in the Seoul Gyonggi district. The completed questionnaires were returned by mail. Results: Fourteen indicators for finances, 16 for customer services, 27 for internal business processes, and 13 for learning and growth were selected. Conclusion: Amidst a rapidly changing medical environment, a first step was taken towards developing a performance measurement from various perspectives for nursing organizations in hospitals from various perspectives, rather than just one or a past-oriented perspective. However, as the most important thing is to actually use these indicators, continuous interest in publicity and education must be developed.

• 한국시스템다이내믹스연구
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• 제2권1호
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• pp.69-92
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• 2001

The Managing and measuring performance have long been a popular topic in business. Traditions of financially-oriented managing and measuring performance have provided managers with relatively objective and scientific results of measuring performance until now. But today the value of organization is influenced more by intangible assets than tangible assets. Nobody thus believes that the performance and the value of organization can be measured by financial indicators only. In this background, numerous researches have been conducted to find alternatives to measuring the value of organization's intangible assets. One of the remarkable achievements would be "Balanced Score Card (BSC), "which covers three sectors of indicators, each from customer relations, internal process innovations, and learning and human resource development, in addition to traditional financial indicators. Unfortunately, even BSC, let alone others, fails to accomodate all performance indicators as a holistic system. Namely, performance measuring techniques including BCS, at present, fail to reflect the dynamic features in their model - i.e., the casual relations and the interactions between the indicators, and there is no way of taking into account the impact of delayed feedback which flows from introduction of new policy and legislative changes, etc. Therefore, this paper attempts to devise a means for adding dynamic features to BSC, by introducing the system dynamics concept, with a focus on the effect of casual relations and feedback structure.

• 한국경영과학회지
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• 제26권3호
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• pp.21-37
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• 2001

Riding on the wave of the information technology revolution, a slow of internet venture businesses (IVB) came into being. Hence, one of the recent developments in Korean capital market has been the proliferation of IVB, which is in accordance with the worldwide trend of ‘new economy’. Although the fair valuation is crucial for the nourishment of IVB, it is difficult to apply traditional valuation methods to these firms without reservation. It is due to the facts that most venture firms have little records of performance, grow unprecedently fast, and have highly uncertain future. The main purpose of this study is to suggest performance evaluation system of IVB and to develop KPE (Key Performance Indicators). Our empirical study is based upon Kaplan & Norton’s Balance Scorecard (BSC) approach. Specifically, our research has been conducted by the following two subsequent procedures: Firstly, seven internet venture firms have been selected and their executives have been interviewed by FGI(Focus Group Interview) method. Based upon these results, performance indicators have been developed. Secondly, by using the above mentioned BSC items (i.e., financial perspective, customer perspective, internal perspective and innovation & learning perspective), questionnaires have been constructed and sent to IVB through e-mail as well as over the Fax. Among the collected 110 samples, reliable 106 samples have been used to build BSC model and to draw our conclusion. In the future study, it would be much better to consider the role of strategy in IVB and the causal relationship among Key Performance Indicators of BSC.

• Asia pacific journal of information systems
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• 제25권1호
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• pp.143-161
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• 2015

The South Asian Association for Regional Cooperation (SAARC) nations are a potpourri of diverse religions, races and cultures with rich natural and cultural heritage but yet to tap the full potential of tourism. An investigation into the glorifying heritage of these eight SAARC nations pinpoints towards their rich food and culinary heritage that is yet to be explored to carve them as food destinations that would definitely help ameliorating tourism too. The Global Report on Food Tourism of the United Nations World Tourism Organization (UNWTO) reveals results from a survey on food tourism marketing promotion, from which internet marketing tools, such as websites have been effectively utilized to promote food tourism in a particular destination. (UNWTO, 2012). Sensing the importance of the websites in the promotion of food tourism for any destination, the present study aims at the comparative content analysis of the official tourism websites of SAARC nations to evaluate their performance from the perspective of promotion of culinary heritage on world -wide web. The modified Balanced ScoreCard (BSC) approach is incorporated into the evaluation by taking into consideration four perspectives: technical, user friendliness and site attractiveness, tourism effectiveness and food tourism effectiveness. A set of 88 critical success factors representing these four perspectives is then used to examine the websites. The study reflects on the relative strength and weakness of the tourism websites of SAARC nations in promoting food tourism and as well help suggesting the remedial measures catalyzing the food tourism promotion through websites.

• 한국산학기술학회논문지
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• 제9권3호
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• pp.815-821
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• 2008

기업의 성과는 기업이 갖고 있는 유형, 무형의 자산 운용 결과이므로 성과측정은 유형, 무형의 모든 측면에서 이루어져야 할 것이다. 그러나 측정하고자 하는 대상이 반드시 정량적 결과를 확보하고 있다는 보장이 없으므로 객관적 성과측정에 대한 신뢰를 확보하기가 쉽지는 않다. 특히 대기업과 중소기업의 조직 생성과 운용 방식이 근본적으로 상이하므로 측정 방식도 다를 수밖에 없다. 본 연구는 중소기업에 적합한 성과측정의 관점을 직무, 태도, 능력, 자격의 관점으로 제시하였으며 조직성과측정보다는 개별측정 방식을 권고하였다. 또한 시스템의 구성은 사용자와 팀장 및 BSC 담당자로 구성하여 BSC 서버를 중심으로 각 사용자의 인터넷 계정을 통하여 입력하고, 평가하고, 승인할 수 있도록 하였다.