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Case Study on BSC System Implementation in Korean Public Firms: Focused on KOTRA  

Kim, Sung-Soo (Department of e-Business, Korea Polytechnic University)
Lee, Hak-Seon (Department of e-Business, Korea Polytechnic University)
Publication Information
Information Systems Review / v.9, no.1, 2007 , pp. 233-257 More about this Journal
Abstract
BSC has gained increasing popularity as an effective management tool aligns employee actions and goles with corporate strategy since first being introduced in 1992. Though a lot of people have thought that many corporations have achieved a lot of effectiveness in their business with BSC, by the way, public enterprises have been difficulties in implementing BSC as a management innovation tool because of different characters between private and public enterprises. KOTRA's BSC among domestic public enterprises is early introduced and evaluated very high in quality. So the purpose of this paper is to represent success factors and problems for implementing BSC System of KOTRA and then expects to be used for implementing successful BSC System as a good reference model in domestic public enterprises.
Keywords
BSC(Balanced ScoreCard); Strategy Map; CSF(Critical Success Factor); KPI(Key Performance Indicator); BSC System;
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