• 품질경영학회지
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• 제30권3호
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• pp.79-93
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• 2002

Many companies are struggling with the issue of performance measurement because a generally accepted framework does not exist. The Balanced Scorecard is designed to help firms that have historically overemphasized short-term financial performance. In this article, we discuss the interrelation between supply relationship and BSC. The Balanced Scorecard to measure quality performance with respect to supply relationship is suggested. Based on the survey of 84 venture firms, the validity of the measurement tool is tested statistically. Consequently, it was found that the suggested items have validity to measure supply relationship quality performance

• 농촌계획
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• 제13권1호
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• pp.51-62
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• 2007

This study examines empirically the characteristics of agricultural corporations in terms of their market and technology environment and the efficiency of the governmental support to the firms. Also the study analyzes the moderating effect of the environmental characteristics on the relationship between governmental supports and firm performance based on the concept of balanced performance. Test results show that firm tend to evaluate favorably their technology and market competitiveness of product quality and price and to require tools for reaction to changes of customer needs and technology or competing products and external corporation that is necessary for long-term technological competitiveness. As for governmental support, strategic support and service is much more appreciated than direct individual supporting item. Agricultural corporations with unfavorable market environment evaluate relatively high on their balanced performance. Correlations of balanced performance factors and technology environmental factors show all positive statistical significance. The moderating effect of the environmental characteristics on the relationship between governmental support and balanced performance can be interpreted that the support is provided without considering environmental aspect and based only on financial performance and as a result not to be satisfied by agricultural corporations with technological competitiveness.

• The Journal of Asian Finance, Economics and Business
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• 제9권10호
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• pp.73-83
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• 2022

On the underpinning theory of the Resource Based Theory, this research examines the impact of corporate social responsibility and green marketing strategy on business performance with the moderating role balanced scorecard. Corporate social responsibility concentrates on related to government, the environment, customers, and employees. Green marketing strategy concentrates on approaches in terms of green products, green prices, green places, and green promotion. Business performance is measured by groups of indicators financial, and non-financial. The moderating role balanced the scorecard at the financial, customer, process, learning, and growth level. Research results with survey data from 419 managers at different food enterprises in Ho Chi Minh City processed through the structural analysis method, showed that corporate social responsibility has the strongest positive impact on business performance, followed by the green marketing strategy as the second strong positive impact on the business performance and results also showed that the balanced scorecard moderating role increases the level of the strong positive impact of the above relationship. Besides, it also showed the difference in the demographic control variables. Based on the findings, some implications are drawn to help the managers of enterprises improve the moderating role balanced scorecard when implementing corporate social responsibility and green marketing strategies thereby contributing to increasing business performance.

• 한국전자거래학회:학술대회논문집
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• 한국전자거래학회 2003년도 종합학술대회 논문집
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• pp.281-286
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• 2003

The key aim of this research is to address the relationship between adoption level of e-commerce usage and performance based on Balanced scorecard perspectives. In order to identify the e-commerce adoption characteristics of small businesses, we carried out principal component analysis and cluster analysis by means of a survey with interview. The association of the e-commerce adoption level currently reached by a small businesses with internal process, learning/growth, customer perspectives performance is investigated and discussed.

• 한국산업정보학회논문지
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• 제11권5호
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• pp.1-10
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• 2006

본 연구는 공급사슬관리(SCM) 활동측면에서 발생하는 경영성과를 BSC 의 네 가지 관점으로 측정하였다. 네 가지 관점으로는 재무관점, 고객관점, 내부 프로세스관점, 학습 및 성장관점이 있으며, 이들 네 가지 관점들은 서로간의 인과관계가 있다. 따라서 SCM 을 추진하고 있는 기업들을 대상으로 이들 네 관점들에 대한 인과관계가 있음을 실증분석을 통하여 살펴보고자 하였다. 이를 위하여 국내 SCM 을 추진 중인 134개 상장기업의 데이터를 사용하였으며 SPSS 12.0과 Amos 4.0을 이용하여 빈도분석, 요인분석, 신뢰성분석, 그리고 구조방정식 등을 수행하였다. 연구결과, 학습 및 성장성과, 내부 프로세스성과, 고객성과는 재무성과에 유의적인 영향을 주었으며, 학습 및 성장성과는 내부 프로세스성과와 고객성과에 긍정적인 영향을 미쳤다. 내부 프로세스성과의 경우에는 재무성과에 영향을 미쳤으나 고객성과에 유의하지 않은 것으로 나타났다. 이러한 결과는 내부 프로세스성과가 재무성과에 미치는 영향이 크기 때문인 것으로 판단된다.

• 품질경영학회지
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• 제31권4호
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• pp.95-116
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• 2003

The primary purpose of this paper is to determine the impact of shared values, conflicts and balanced power that reside in the relationships between airline maintenance engineers and pilots who are considered to be core components in operating aircraft. According to the analysis, the higher the shared values, the lower the conflicts, and the more balanced power between those two parties, the higher the mutual trust and job satisfaction levels. It was also found that the quality of flight operation changes depending on the mutual trust and job satisfaction levels. These results clearly show that the quality of flight operation is directly related to the interactions among two parties and feelings for each other in an environment where mutual dependencies are highly required.

• 한국정보기술응용학회:학술대회논문집
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• 한국정보기술응용학회 2004년도 춘계학술대회 디지털 컨버젼스(Digital Convergence)와 경영혁신
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• pp.65-67
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• 2004

• 경영과정보연구
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• 제29권3호
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• pp.97-121
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• 2010

본 연구는 국내 기업에 있어서 고객관계관리(CRM: Customer Relationship Management)시스템이 기업의 경영성과에 어떠한 영향을 미치는지를 균형성과표(BSC: Balanced Scorecard) 모형을 통해 실증적으로 규명하고자 하였다. 그 결과, 고객관계특성, 조직특성, 시스템특성 모두를 통하여 고객관점, 내부 프로세스관점, 그리고 학습 및 성장관점의 성과를 제고할 수 있는 것으로 나타났다. 특히 고객관계특성은 재무적 성과를 포함한 4가지 관점의 경영성과를 향상시킬 수 있는 것으로 확인되었다. 따라서 본 연구 결과 CRM 시스템을 도입한 기업이 고객행동을 이해하고 영향을 주기 위한 체계적인 활동을 수행함으로써 기업의 경영성과에 긍정적인 영향을 미치는 것으로 나타났으므로 CRM이 국내에 도입된지 10년이 지난 시점에서 우리나라 기업들이 CRM을 도입 구축하여 지속적으로 운영해야 할 당위성과 필요성을 제시해 준 연구라고 할 수 있다. 또한 CRM 성과 관련 선행연구는 재무적 성과에 대한 연구가 주로 이루어져 왔으나 BSC를 활용한 성과측정을 통해 향후 CRM 성과 관련 후속연구의 기본방향을 제시해 준 연구라고 할 수 있다. 그리고 본 연구의 실증분석에서 도출된 CRM 성공요인과 성과측정 지표는 기업들이 더욱 체계적인 CRM 도입 및 구축이 이루어질 수 있도록 가이드라인 역할과, 동종 경쟁기업간 비교할 수 있는 기본틀을 제시할 것으로 기대된다.

• International Journal of Internet, Broadcasting and Communication
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• 제13권1호
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• pp.123-133
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• 2021

We study confirmed the factors influencing the organizational culture(collective culture, development culture, rational culture, hierarchical culture) perceived by members of the organization and the manager's authentic leadership(self-awareness, balanced information processing, relational transparency, internalized moral perspective) on job crafting. In addition, the relationship between organizational culture and authentic leadership was empirically analyzed. In order to verify the hypothesis of the research model, the survey results of 269 parts were verified as follows using the statistical program of SPSS 24.0. First, the organizational cultures perceived by members of the organization, development culture and rational culture, showed positive (+) influence on job crafting. In other words, Hypothesis 1 established by the research model was partially adopted. Second, the group culture, development culture, and rational culture of organizational culture were statistically significant in the relationship between the hypothesis 2 organizational culture and authentic leadership. In other words, Hypothesis 2 was partially adopted. Third, the three hypotheses of authentic leadership (self-awareness, balanced information processing, relational transparency, and an internalized moral perspective) all showed positive (+) effects on job crafting. As a result of this study, it was possible to confirm the importance of the organizational culture that improves the job-crafting of the members of the organization and the strategic activation plan for authentic leadership. Therefore, the necessity of strategic human resource development for the development and application of programs to revitalize organizational culture and improve the manager's authentic leadership has emerged.

• 한국콘텐츠학회논문지
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• 제16권11호
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• pp.240-252
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• 2016

본 연구는 리더 또는 구성원의 자기보고에 의한 일방향적인 LMX 지각과 성과와의 관계를 규명한 기존 연구와 달리, LMX지각의 정합성을 바탕으로 리더와 구성원의 LMX 지각의 균형과 불균형에 따른 조직정치지각 및 정서적 조직몰입의 차이를 규명하였다. 특히, 불확실성관리이론에 근거하여 LMX지각의 정합성 차이에 따른 집단별로 구성원의 조직정치지각이 정서적 조직몰입이 미치는 영향을 실증하였다. 연구결과, 먼저 정서적 조직몰입은 균형/LMX 고집단이 균형/LMX 저집단과 구성원 저평가집단에 비해 높았으며, 구성원 고평가집단 역시 균형/LMX 저집단과 구성원 저평가집단에 비해 높았다. 둘째, 조직정치지각은 균형/LMX 고집단이 균형/LMX 저집단과 구성원 저평가집단에 비해 낮았으며, 구성원 고평가집단은 균형/LMX 저집단에 비해 낮았다. 마지막으로 불확실한 정치적 업무환경에서 구성원의 정서적 조직몰입은 모든 집단(균형/LMX 고집단, 균형/LMX 저집단, 구성원 저평가집단, 구성원 고평가집단)에서 감소되었다. 특히, 내집단에 비해, 외집단의 구성원들이 정치적 업무환경 하에서 정서적 조직몰입에 더욱 부정적으로 반응하였다. 마지막으로 종합논의를 통해서 본 연구의 이론적 실무적 시사점과 한계점 및 향후 연구방향을 제시하였다.