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IT컨설팅 서비스 품질 측정에 대한 타당성 검증에 관한 연구 (The Validity of IT Consulting SERVQUAL Measurement Tool)

  • 서현석
    • Journal of Information Technology Applications and Management
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    • 제12권3호
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    • pp.111-128
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    • 2005
  • This paper examines the validity of the newly developed IT consulting SERVQUAL measurement tool. In an attempt to measure Ire IS customers' expectations and perceived quality of the services they received, the researchers developed a diagnostic tool of SERVQUAL based on the solid theoretical background, which can specifically be applied to the IT consulting service sector. This on-going research so far, has been applied to six (6) different organizations that have received IT consulting services over the past years. From the preliminary data collected, the correlation and the factor analyses were conducted to understand the underlying concept and refinement of the measurement tool. Although the correlation analysis showed a little tendency of collinearity among some of the variables, all showed sound relationship of the proposed hypotheses. The exploratory factor analytic approach was chosen because it does not set any priori constraints on the estimation of components or the number of components to be extracted. The number of different factor solutions was extracted and tested to see which solution represents better grouping of the variables. The Crombach's Alpha was computed on different combinations of the factor solutions to ensure validity. The results show 8-dimensional IT consulting SERVQUAL measures which they are, assurance, knowledge & skill, customer relationship, support, empathy, process management, expertise, and education, seem more appropriate than the originally proposed 6 dimensions. The study approach was non-experimental cross-sectional research design. The longitudinal design of follow-up studies to periodically revise and refine current measure is strongly recommended for fine tuning of the tool.

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재한중국인 가정 아동의 한국어 습득에 관한 연구 -발음과 어휘를 중심으로- (A Study on the Korean Language Acquisition of Children from Chinese Families in Korea: Focusing on Pronunciation and Vocabulary)

  • 이음
    • 한국어교육
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    • 제29권3호
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    • pp.165-196
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    • 2018
  • This study examined the language acquisition of children from Chinese families in Korea under the bilingual background of Korean and Chinese, focusing on pronunciation and vocabulary. First, in the analysis of pronunciation acquisition, children correctly realized the lenition, aspirated sound, glottalization, palatalization, nasalization, and liquidization while the realization of pronunciation rules for unfamiliar words was low. There were also errors caused when the application principles of pronunciation were not accurately understood or they were not partially acquired. Second, in the analysis of vocabulary acquisition, the acquisition of receptive vocabulary was in the order of verb, noun, and adjective while they clearly understood vocabulary used in the actual relationships with school, family, and peers. In the acquisition of productive vocabulary, they showed the 'meaning-centered principle' of learning the meaning of vocabulary first and then learning its form afterwards. The amount of study and exposure to Korean language had effects on the improvement of vocabulary. Even though this study focused on the errors and characteristics in the acquisition process of Korean pronunciation and vocabulary for children from Chinese families in Korea, it could not clearly find out which one would have greater effects on the acquisition of Korean language. However, lots of exchanges and experiences with surrounding environment and peer group had great effects on the language acquisition and language acquisition transfer of children.

진동측정을 통한 공동주택 엘리베이터 소음 레벨 평가 (Evaluation of Elevator Noise level of Apartment Houses through Vibration Measurement)

  • 강민우;송민정;오양기
    • 한국건축친환경설비학회 논문집
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    • 제12권6호
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    • pp.641-654
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    • 2018
  • Elevator noise in apartment houses is one of the factors which prevent the residents from quiet and comfortable life. The elevator noise measurement method [KS F ISO 16032] is introduced from the matching ISO standard, however, it has problems in the application to the actual measurement. To visualize the problems, measurements in an apartment house are conducted, which has been suffering from the elevator noise for a long time. The measurement itself is extremely difficult due to the low sound pressure level of elevator, which is lower than 35 dB (A), and the even higher background noise level. However the vibration levels measured at the same time are relatively less disturbing As a result of vibration measurement, it was found that the vibration is clearly measured on the wall, and presents a high correlation coefficient of over 0.8 with the noise levels measured This shows that the vibration level measured on the elevator walls may be rather reliable numbers than the elevator noise levels in the actual noisy condition of elevator halls and the vicinity.

A Gap Prepulse with a Principal Stimulus Yields a Combined Auditory Late Response

  • Lee, Jae-Hun;Jung, Jae Yun;Park, Ilyong
    • Journal of Audiology & Otology
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    • 제24권3호
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    • pp.149-156
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    • 2020
  • Background and Objectives: The gap prepulse inhibition of the acoustic startle response has been used to screen tinnitus in an animal model. Here, we examined changes in the auditory late response under various conditions of gap prepulse inhibition. Subjects and Methods: We recruited 19 healthy adults (5 males, 14 females) and their auditory late responses were recorded after various stimuli with or without gap prepulsing. The N1 and P2 responses were selected for analysis. The gap prepulse inhibition was estimated to determine the optimal auditory late response in the gap prepulse paradigm. Results: We found that the gap per se generated a response that was very similar to the response elicited by sound stimuli. This critically affected the gap associated with the maximal inhibition of the stimulus response. Among the various gap-stimulus intervals (GSIs) between the gap and principal stimulus, the GSI of 150 ms maximally inhibited the response. However, after zero padding was used to minimize artifacts after a P2 response to a gap stimulus, the differences among the GSIs disappeared. Conclusions: Overall, the data suggest that both the prepulse inhibition and the gap per se should be considered when using the gap prepulse paradigm to assess tinnitus in humans.

A Gap Prepulse with a Principal Stimulus Yields a Combined Auditory Late Response

  • Lee, Jae-Hun;Jung, Jae Yun;Park, Ilyong
    • 대한청각학회지
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    • 제24권3호
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    • pp.149-156
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    • 2020
  • Background and Objectives: The gap prepulse inhibition of the acoustic startle response has been used to screen tinnitus in an animal model. Here, we examined changes in the auditory late response under various conditions of gap prepulse inhibition. Subjects and Methods: We recruited 19 healthy adults (5 males, 14 females) and their auditory late responses were recorded after various stimuli with or without gap prepulsing. The N1 and P2 responses were selected for analysis. The gap prepulse inhibition was estimated to determine the optimal auditory late response in the gap prepulse paradigm. Results: We found that the gap per se generated a response that was very similar to the response elicited by sound stimuli. This critically affected the gap associated with the maximal inhibition of the stimulus response. Among the various gap-stimulus intervals (GSIs) between the gap and principal stimulus, the GSI of 150 ms maximally inhibited the response. However, after zero padding was used to minimize artifacts after a P2 response to a gap stimulus, the differences among the GSIs disappeared. Conclusions: Overall, the data suggest that both the prepulse inhibition and the gap per se should be considered when using the gap prepulse paradigm to assess tinnitus in humans.

Near-infrared Laser Energy Transmission through Teeth with Crack Lines: An In-vitro Study

  • Sapra, Ashita;Darbar, Arun;George, Roy
    • Medical Lasers
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    • 제10권4호
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    • pp.214-219
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    • 2021
  • Background and Objectives To evaluate the difference in near-infrared (810 nm) laser energy transmission through teeth with and without cracks. Materials and Methods Extracted teeth were sectioned and examined visually for the presence of cracks with the aid of photographs and a trans-illuminator. Fourteen sections, each with cracks (Group A) and no cracks (Group B) were identified and placed 15 mm from the tip of a 300 micron fiber, prior to activation with an 810 nm diode laser (0.1W, 50 ms interval,100 ms duration). A power meter positioned behind the tooth recorded the average energy that was transmitted through the samples. Unpaired t-test analysis was used to determine if the tooth sections with cracks allowed higher power passage compared to sound teeth. Results The mean power recording for the cracked teeth (Group A) was significantly greater (p = 0.0005) than that for the non-cracked teeth (Group B). Conclusion Within the limitations of this study, it is evident that significantly higher laser energy passes through teeth with cracks in comparison to teeth without cracks. A recent clinical study has also shown that lasers could be used to assess symptomatic cracked teeth. Hence, further research is required to determine the relative increase in energy required to identify symptomatic cracked teeth.

한국노인의 건강상태에 대한 조사연구 (Health Status of Elderly Persons in Korea)

  • 최영희;김문실;변영순;원종순
    • 대한간호학회지
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    • 제20권3호
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    • pp.307-323
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    • 1990
  • This Study was done to design and test an instrument to measure the health status of the elderly including physical, psychologyical and social dimensions. Data collection was done from July 18 to August 17, 1990. Subjects were 412 older persons in Korea. A convenience sample was used but the place of residence was stratified into large, medium and small city and rural areas. Participants located in Sudaemun-Gu, Mapo-Gu, and Kangnam-Gu, Seoul were interviewed by brained nursing students, and those in Chungju, Jonju, Chuncheon, and Jinju by professors of nursing colleges. Rural residents were interviewed by community health practioners working in Kungsang-Buk-Do, Kyngsang- Nam - Bo, Jonla Buk -Do, and Kyung Ki- Do. The tool developed for this study was a structured questionnaire based on previous literature and then tested for reliability and validity. This tool contained 20 physical health status items, 17 mental-emotional health status items and 38 social health status items. Physical health status items clustered in to six factors such as personal hygiene, activity, home management, digestive, sexual, sensory, and climination functions. Mental-emotional health status items clustered into two factors, mental health and emotional health. Social health status items clustered into seven factors, grandparent, parent, spouse, friend, kinships, group member and religious role functions. Data analysis included percentage, average, S.D., t-test and ANOVA. The results of the analysis were as follows : 1. The tool measuring the health status of the elderly and developed for this research had a relatively high reliavility indicated by a cronbach=0.97793. 2. Average score of the subjects physical health status was 4, 054 in a 5 point likert scale, mentalemotional health status was 3.803, social health status was 2.939 and the total average was 3.521. The social status of the subjects was the lowest and the next was mental-emotional health status ; physical health status was the highest. 3. Educational background, perceived health status, the amount of pocket money were related to physical and mental-emotional health status and family structure was related mental-emotional physical and social health status. Occupation was related to physical and mental-emotional status. Area of residence was related to metal-emotional and social status. Source of living in the expeneses was related to physical and mental-emotional health status marital status to mental-emotional and social health status, and the number living in the home physical health status and religion to social health status. The following conciusions were derived from the above results ; 1. The health status of Korean elderly was relatively sound but social health status was the most vulnerable. The Social activity for Korean elderly is needed to improve social health. 2. Educational background, perceived health status and the amount of pocket money must be considered in the health assessment criteria of the elderly, Family structure, marial status, occupation, residence variables and sources of living expense must also be considered as significant. 3. A health education program based on the educational background of the elderly, and provision of an occupational socioeconomic welfare policy will be useful in order to increase social health status of Korean elderly.

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교동도 사운드스케이프의 특성과 재현 (On the Characteristic and Representation of Kyodong Island Soundscape)

  • 김지나;조경진;권병준
    • 한국조경학회지
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    • 제47권1호
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    • pp.57-75
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    • 2019
  • 본 연구는 사운드스케이프를 통해 시각적 풍경 이면에 축적되어 있는 지역의 역사적 배경과 문화적 전통을 경험할 수 있으며, 사운드스케이프를 문화 관광자원으로 활용할 수 있는 가능성에 주목하였다. 사운드스케이프는 M. Schafer가 비판적, 미적 관찰 대상이 되는 소리 환경을 설명하기 위해 도입한 개념으로 시각뿐만 아니라, 다양한 감각을 사용함으로써 경관을 새롭게 경험할 수 있는 가능성을 제시하였다. 본 연구는 이러한 이론적 배경을 바탕으로, '평화의 섬'을 비전으로 하고 있는 DMZ 접경지역의 교동도에서 사운드스케이프를 조사, 분석한 후, 지역주민 교육과 방문객 경험을 위한 새로운 문화콘텐츠로 재탄생시키고자 하였다. 교동도는 DMZ 접경지역이자 섬 전체가 민간인 통제구역으로, 한국전쟁과 분단으로 인해 역사적으로 격변을 겪었으며, 최근에는 지역활성화를 위한 민관의 다양한 사업들이 추진되고 있는 지역이다. 특히 한강하구중립수역에 위치한 지리적 특성을 문화적으로 해석하여 '평화의 섬'으로서 새롭게 장소마케팅이 되고 있다. 교동도의 사운드스케이프 조사를 위해 먼저 사운드아티스트와 함께 사운드스케이프의 개념과 기술에 대한 워크샵을 실시하였으며, 이어 관찰조사, 청취조사, 문헌조사를 진행하였다. 녹음결과물은 Schafer의 사운드스케이프 개념에 맞추어 기조음, 신호음, 표식음으로 구분하여 분석하고 사운드맵으로 기록하였으며, 교동도의 지역특성과 비전을 반영하여 사운드스케이프 작곡의 방식으로 재구성하는 스튜디오 작업을 진행하였다. 최종결과물은 '화합과 평화에 대한 희망과 염원'이라는 전체 주제를 바탕으로 '교동도와의 만남', '전쟁과 긴장', '교동도의 일상', '화합과 평화를 찾아서'로 세부 주제를 구성하였고, 전시와 YouTube를 통해 공유하였다. 이를 통해 교동도의 역사 및 지역정체성을 보존하고, 새로운 미래비전을 제시하는 매체로서 사운드스케이프의 가능성을 확인하였다. 본 연구결과물을 교동도에서 역사적, 문화적으로 의미가 있는 기존 장소들을 활용하여 전시함으로써 공간활용을 제고하고, 지역 역사와 문화를 담은 관광자원뿐만 아니라, 교육자원으로 활용할 수 있다는 의의를 가진다.

매체발달에 따른 만화의 멀티미디어와의 융합에 관한 연구 (Following media development, a Study about the convergence of comics and multimedia)

  • 김보현;홍난지
    • 디지털콘텐츠학회 논문지
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    • 제13권1호
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    • pp.119-127
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    • 2012
  • 본 연구에서는 만화가 디지털화 되고 여러 기기에 서비스 됨에 따라 기존의 지면 만화의 구성요소인 글과 그림 이외에 사진, 사운드, 동영상 등의 멀티미디어형식과 융합한 형태로 다양한 실험이 행해지는 현상을 목격했다. 이에 만화에 대한 새로운 바로미터가 이러한 멀티미디어와의 융합에 있다고 판단하여 멀티미디어 만화에 대한 연구의 초석으로 개념설정을 연구하였다. 현재 나타나고 있는 멀티미디어 만화의 구성요소들을 파악한 뒤 이 요소들을 어떻게 활용하고 있는지에 따라 세 가지 유형으로 분류했다. 첫째, 융합형 웹툰으로 형식은 기존의 세로스크롤 웹툰과 크게 다르지 않으면서 작품의 특징을 살려 배경음악과 효과음이 추가되었거나 사진이나 동영상이 일부 삽입되어 있고 이 요소들을 제어하는 기능이 없다는 것이 특징이다. 둘째, 만화와 애니메이션의 중간 형태인 모션코믹스로 한 프레임 내에서 만화의 형식은 유지하되 애니메이션을 관람하는 것과 같이 사운드, 동영상, 페이지 넘김 등이 자동재생 되는 특징이 있다. 셋째, 인터랙티브 코믹스로 향유자의 적극적인 관여에 의해서 효과음과 움직임, 스토리가 진행되는 특징이 있다. 이렇게 멀티미디어성을 가진 만화들을 분석한 결과 얻을 수 있는 시사점은 다음과 같다. 첫째, 장르와 연령층, 매체에 따라 멀티미디어 요소를 활용해야 한다. 둘째, 만화 향유자의 특성을 고려한 제어 기술의 고차원화가 필요하다. 즉, 끊임없이 진화하는 매체환경에서 향유자의 타깃과 이용행태에 맞는 만화 콘텐츠를 개발해야한다. 이를 위해서는 향유자가 보다 적극적으로 콘텐츠와 소통할 수 있도록 만화의 멀티미디어요소들이 활용되어야 할 것이다.

실체적 인터페이스 디자인 시스템에 관한 연구 - 텐저블즈의 설계 및 프로토타입 구현을 중심으로 - (A Study on the Tangible Interface Design System -With Emphasis on the Prototyping & Design Methods of Tangibles -)

  • 최민영;임창영
    • 디자인학연구
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    • 제17권2호
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    • pp.5-14
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    • 2004
  • 기술의 발전과 HCI에 대한 연구 등으로 예전에는 생각할 수 없을 만큼 컴퓨터는 손쉽게 접근할 수 있게 되었고, 이러한 변화는 컴퓨팅을 우리가 살고 있는 실세계로 옮겨오게 되었으며, 실체적 인터페이스에 대한 관심이 높아지고 있다. 실체적 사용자 인터페이스(TUI)는 빛, 소리, 공기 및 물의 흐름과 같은 것을 미디어로 이용하여 인간 지각의 주변에 있는 물체를 사용자가 인지할 수 있게끔 한다. 실체적 사용자 인터페이스 시스템은 디지털 비트에 구현된 실체화된 물리적 물체이며, 이것은 물론 만져지는 인터페이스(Graspable UI)의 특징을 가지고 있다. 그리고 다양한 물리적 물체를 입력에 사용하고 있다. 그러나 여기서 실체적 인터페이스의 핵심을 이루는 텐저블즈는 단순한 입력 장치만이 아니라 시스템의 모델을 구체적으로 형상화하는 전체 시스템을 의미한다. 텐저블즈의 물리적형상은 단순히 손으로 잡기 위한 실체가 아니라 시스템의 개념적 모델을 형상화한 실체이다. 사용자는 시스템의 물리적 형태를 통하여 시스템을 이용하고 이를 통하여 입력을 위한 액션을 취한다. 이러한 사용자의 액션에 대한 반응에 대해 시스템은 리액션을 취하게 되는데 사용자는 디지털적인 반응(사운드, 그래픽 정보)뿐만 아니라 텐저블즈의 형태, 위치 등의 물리적 속성 역시 리액션(Reaction)으로 받아들이게 된다. 본 연구는 텐저블즈의 물리적 형상과 물리적 속성 등, 인터랙션 과정에 영향을 미치게 되는 요소와 사용자 반응과 시스템의 리액션에 대한 연구를 다루고 있다.

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