• Title/Summary/Keyword: Attribute Core

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Post-Adoption Behavior : Role of Customer Satisfaction and Customer Loyalty in the Next-Generation Service Upgrading (혁신기술수용 이후 : 차세대 서비스 업그레이드 의향에 대한 서비스 속성만족은 차원과 고객 충성도의 역할)

  • Son, Min-Hee;Han, Kye-Sook
    • Korean Management Science Review
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    • v.26 no.3
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    • pp.79-100
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    • 2009
  • Recently, most tech-based products are of multiple generations, since new-generation products are replacing the older ones as technologies continue to improve. Although, this means that research is needed to examine as much about the role of post-adoption behavior as the missing link between the adoptions of successive generation as first adoption of innovation, there is a dearth of literature explicitly examining consumers' post-adoption behavior, especially in the context of subscription-based service. For the subscription-based services, in spite of the important role of consumer satisfaction, research on the post-adoption behavior can not carefully examine the direct impact of consumer satisfaction on their decision to upgrade by considering usage instead of satisfaction as the missing link between buyers' first adoption and their next-generation adoption. This study identified two types of attribute satisfaction such as basic attribute and core attribute using both literature review and FGI (Focus Group Interview), and tries to investigate how two types of attribute satisfaction has influence on customers' intention to upgrade to the next-generation services. and a moderating role of customer loyalty between attribute satisfaction and intention. The empirical results show that core-attribute satisfaction has a negative influence on customers' intention to upgrade, due to the moderating role of customer loyalty, but it can raise their intention to upgrade next-generation services. However, basic-attribute satisfaction, on the other hand, appears to positively influence both customer loyalty and the intention to upgrade. We also find that the consumer attribute satisfaction is influenced by consumer innovativeness, her perception of service and the usage of each features' type in different ways. Finally, academic and practical implication is made, limitation is clarified and a direction for further studies is suggested.

Missing Pattern Matching of Rough Set Based on Attribute Variations Minimization in Rough Set (속성 변동 최소화에 의한 러프집합 누락 패턴 부합)

  • Lee, Young-Cheon
    • The Journal of the Korea institute of electronic communication sciences
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    • v.10 no.6
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    • pp.683-690
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    • 2015
  • In Rough set, attribute missing values have several problems such as reduct and core estimation. Further, they do not give some discernable pattern for decision tree construction. Now, there are several methods such as substitutions of typical attribute values, assignment of every possible value, event covering, C4.5 and special LEMS algorithm. However, they are mainly substitutions into frequently appearing values or common attribute ones. Thus, decision rules with high information loss are derived in case that important attribute values are missing in pattern matching. In particular, there is difficult to implement cross validation of the decision rules. In this paper we suggest new method for substituting the missing attribute values into high information gain by using entropy variation among given attributes, and thereby completing the information table. The suggested method is validated by conducting the same rough set analysis on the incomplete information system using the software ROSE.

A Quality System for Evaluating Reusability of Core Assets in Product Line Engineering (프로덕트 라인 공학의 핵심자산 재사용성 평가를 위한 품질시스템)

  • Oh Sang-Hun;Her Jin-Sun;Kim Ji-Hyeok;Rhew Sung-Yul;Kim Soo-Dong
    • Journal of KIISE:Software and Applications
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    • v.33 no.3
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    • pp.277-288
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    • 2006
  • Product line engineering (PLE) is a new effective approach to software reuse, where applications are generated by instantiating a core asset which is a large-grained reuse unit. Hence, a core asset is a key element of PLE, and therefore the reusability of the core asset largely determines the success of PLE projects. A tore asset is a reusable part not a whole system, and supports not only variable functions but also common functions. However, there are limitations to evaluate reusability of core asset that has these unique characteristics. This paper proposes a comprehensive quality system for evaluating the reusability of core assets, based on ISO/IEC 9126. We first identify the key characteristics of core assets, and derive the set of quality attributes that characterizes the reusability of core assets. finally, we define metrics for each quality attribute. In addition, we provide guidelines for applying the metrics and perform a case study based on rental product line. Using the proposed quality system, reusability of core assets can be more effectively and correctly evaluated.

A Study on Automated Input of Attribute for Referenced Objects in Spatial Relationships of HD Map (정밀도로지도 공간관계 참조객체의 속성 입력 자동화에 관한 연구)

  • Dong-Gi SUNG;Seung-Hyun MIN;Yun-Soo CHOI;Jong-Min OH
    • Journal of the Korean Association of Geographic Information Studies
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    • v.27 no.1
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    • pp.29-40
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    • 2024
  • Recently, the technology of autonomous driving, one of the core of the fourth industrial revolution, is developing, but sensor-based autonomous driving is showing limitations, such as accidents in unexpected situations, To compensate for this, HD-map is being used as a core infrastructure for autonomous driving, and interest in the public and private sectors is increasing, and various studies and technology developments are being conducted to secure the latest and accuracy of HD-map. Currently, NGII will be newly built in urban areas and major roads across the country, including the metropolitan area, where self-driving cars are expected to run, and is working to minimize data error rates through quality verification. Therefore, this study analyzes the spatial relationship of reference objects in the attribute structuring process for rapid and accurate renewal and production of HD-map under construction by NGII, By applying the attribute input automation methodology of the reference object in which spatial relations are established using the library of open source-based PyQGIS, target sites were selected for each road type, such as high-speed national highways, general national highways, and C-ITS demonstration sections. Using the attribute automation tool developed in this study, it took about 2 to 5 minutes for each target location to automatically input the attributes of the spatial relationship reference object, As a result of automation of attribute input for reference objects, attribute input accuracy of 86.4% for high-speed national highways, 79.7% for general national highways, 82.4% for C-ITS, and 82.8% on average were secured.

Classification of Service Attributes and Strategic Customer Service Management based on the Asymmetric and Non-linear Relationship between Service Attributes and Customer Satisfaction (서비스 속성과 고객만족과의 비대칭적, 비선형적 관계에 근거한 서비스 속성 분류와 전략적 고객서비스 경영)

  • Park, Jung-Young;Lee, Gye-Hee
    • Journal of the Korean Society of Food Culture
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    • v.23 no.5
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    • pp.605-615
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    • 2008
  • The principal objective of this study was to categorize service attributes on the basis of the asymmetric and non-linear relationship existing between service attributes and customer satisfaction. Researchers generally assume that service attribute performances and customer satisfaction are both symmetrical and linear. That is to say, improvements in attribute performance will inevitably result in increased customer satisfaction. However, this is not always the case. Certain attributes have been shown not to create satisfaction even when improved, and others do not create dissatisfaction even when their performance ratings become negative. Understanding this relationship is crucial not only to researchers, but also to service managers. Service managers can arrange their priorities with regard to which attributes must be improved or promoted first, in an environment of limited technical, financial, and human resources. Many studies into this asymmetric and non-linear relationship have recently been conducted, beginning with Herzberg's motivation-hygiene theory (1976) and the disconfirmation theory, which was eventually developed into Kano's model (1984). This study attempted to determine the impact level of service attributes on incidents of satisfaction or dissatisfaction. It used 30 service attributes generated by Park (2008) in the CIT research into family restaurants. The data were collected from 600 participants, 300 incidences of satisfaction and 300 incidents of dissatisfaction, via an online survey. The t-test was used to confirm the difference between the satisfaction group's and dissatisfaction group's attributes. 11 attributes were found to be significant at a level of p>0.05. This indicates that the 11 attributes exerted different impacts on satisfaction and dissatisfaction, which confirmed the asymmetric and non-linear relationship. 14 attributes were categorized into the core service, 1 attribute into the quality service, 7 attributes into the basic service, and 8 attributes into the neutral service. Strategic customer service management was recommended for the 'A' family restaurant as an example, on the basis of the asymmetric and non-linear relationship and the characteristics of the four service factors.

Evaluation criterion for different methods of multiple-attribute group decision making with interval-valued intuitionistic fuzzy information

  • Qiu, Junda;Li, Lei
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.12 no.7
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    • pp.3128-3149
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    • 2018
  • A number of effective methods for multiple-attribute group decision making (MAGDM) with interval-valued intuitionistic fuzzy numbers (IVIFNs) have been proposed in recent years. However, the different methods frequently yield different, even sometimes contradictory, results for the same problem. In this paper a novel criterion to determine the advantages and disadvantages of different methods is proposed. First, the decision-making process is divided into three parts: translation of experts' preferences, aggregation of experts' opinions, and comparison of the alternatives. Experts' preferences aggregation is considered the core step, and the quality of the collective matrix is considered the most important evaluation index for the aggregation methods. Then, methods to calculate the similarity measure, correlation, correlation coefficient, and energy of the intuitionistic fuzzy matrices are proposed, which are employed to evaluate the collective matrix. Thus, the optimal method can be selected by comparing the collective matrices when all the methods yield different results. Finally, a novel approach for aggregating experts' preferences with IVIFN is presented. In this approach, experts' preferences are mapped as points into two-dimensional planes, with the plant growth simulation algorithm (PGSA) being employed to calculate the optimal rally points, which are inversely mapped to IVIFNs to establish the collective matrix. In the study, four different methods are used to address one example problem to illustrate the feasibility and effectiveness of the proposed approach.

A Classification and Coding System for the Design Information Management in Make-to-Order Manufacturing (수주생산에서의 설계정보 관리를 위한 부품분류와 코딩)

  • 이규용;김재균;문치웅
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 1998.10a
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    • pp.166-170
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    • 1998
  • Classification and Coding(C&C) systems as a core of design information management have been accomplished by many studies in terms of design and manufacturing attribute based on Group Technology. Those are very difficult to apply in make-to-order(MTO) manufacturing because the environment of MTO has various characteristics of product, many licensors, engineering change, insufficiency of integrated management system for codes and so on. This paper presents a suitable C&C system to MTO manufacturing which consider management level and drawing.

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The Composite in Train Exterior & Interior Design (복합소재 철도차량의 실내외 디자인 연구)

  • Han Suk Woo;Jin Mi ja;Cho Se Hyun;Lee Seung Chul
    • Proceedings of the Korean Society For Composite Materials Conference
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    • 2004.04a
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    • pp.59-62
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    • 2004
  • According to the change of industry structure, design is the key element to accelerate enhance the value of railway industry as they core competence factors for productive and superiority its level. It is important utilizing materials to embody new train aesthetics and build high technologies. Consequently, apply properties of composite with design formative attribute also functional usability and technology system.

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A New Decision Tree Algorithm Based on Rough Set and Entity Relationship (러프셋 이론과 개체 관계 비교를 통한 의사결정나무 구성)

  • Han, Sang-Wook;Kim, Jae-Yearn
    • Journal of Korean Institute of Industrial Engineers
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    • v.33 no.2
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    • pp.183-190
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    • 2007
  • We present a new decision tree classification algorithm using rough set theory that can induce classification rules, the construction of which is based on core attributes and relationship between objects. Although decision trees have been widely used in machine learning and artificial intelligence, little research has focused on improving classification quality. We propose a new decision tree construction algorithm that can be simplified and provides an improved classification quality. We also compare the new algorithm with the ID3 algorithm in terms of the number of rules.

Improving the Inventive Thinking Tools Using Core Inventive Principles of TRIZ (TRIZ의 핵심 발명원리를 이용한 발명적 사고도구의 개선)

  • Kim, Tai-Young;Kim, Jung-Hyeon;Park, Young-Taek
    • Journal of Korean Society for Quality Management
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    • v.46 no.2
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    • pp.259-268
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    • 2018
  • Purpose: SIT(Systematic Inventive Thinking) has been widely used in recent years. The validity of the five thinking tools of SIT is examined, and how to improve the inventive thinking tools is investigated. Methods: Frequency analysis on the usage of the TRIZ 40 inventive principles was used. Inventive thinking tools are derived by eliminating principles with low frequencies and grouping similar principles together. Results: Segmentation, prior action, combining, extraction, cushion in advance, transformation of properties are most frequently used among the 40 principles of TRIZ. The most frequently used principles and similar principles with them are grouped into new inventive thinking tools. Two of them, division and attribute dependency, belong to the 5 thinking tools of SIT, and the others, proactive measures, combination and reversal, do not. Conclusion: The newly identified inventive thinking tools are division, combination, proactive measures, attribute dependency, and reversal. The new five inventive thinking tools are quite efficient since they can cover more than two thirds of the TRIZ 40 inventive principles.