• 제목/요약/키워드: Attitude survey

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키오스크 소비자의 만족수준 연구: Kano, Timko, PCSI 방법론을 중심으로 (A Study on Kiosk Satisfaction Level Improvement: Focusing on Kano, Timko, and PCSI Methodology)

  • 최재훈;김판수
    • 벤처창업연구
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    • 제17권4호
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    • pp.193-204
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    • 2022
  • 본 연구는 키오스크 사용자를 대상으로 소비자 만족 수준 측정 및 개선의 영향력 정도를 분석하였다. 현대에 이르러 기술의 발전과 온라인 환경의 개선으로 인해 단순노동 업무는 10여 년 후 사라질 확률이 90%가 임박한다. 국내 연구에서도 단순 노무 직종'이 약 36%의 확률로 진보된 기술에 영향을 받아 사라질 것으로 예측되며 기업으로서도 인력 구인과 인건비 등의 문제로 인해 점차 무인화를 진행하며 그 대체재로써 키오스크를 선호하고 있다. 특히 최근 전 세계적으로 큰 유행으로 번지고 있는 코로나19 바이러스로 인해 비대면 서비스에 대한 수요가 높아지며 키오스크 도입 경향은 더욱 가속화되어 세계시장에서 2021년 835억 원 규모로 성장하며 연평균 8.9%의 성장세를 보여주고 있다. 하지만, 이러한 키오스크의 무인이라는 특성으로 인해 일부 소비자는 여전히 사용에 어려움을 겪고 있으며 이러한 기술 사용이 익숙지 않은 소비자들을 중심으로 비대면 서비스 자체에 대한 거부감과 서비스 오류에 대한 불안감 등으로 서비스 공동 생산자에 대한 이해가 부족해 점원과 소비자 간의 역할 갈등을 유발하거나 기술 사용이 익숙한 세대와 서비스 제공 측면에서 불평등이 이루어지고 있다. 또한, 키오스크는 대표적인 기술 기반 셀프서비스 산업이기에 사용자가 불편함을 느끼거나 추가적인 노동을 한다고 여기면 전체적인 서비스 가치 하락을 경험하여 키오스크 산업 자체의 성장세를 억제할 수 있다는 점에서 소비자 중심의 키오스크 개선 방향성 연구는 중요하다. 이에 실제 사용자들을 중심으로 직접 사용함에서 중점 사항에 대한 인터뷰를 진행하여 디스플레이 배색, 글자 크기, 기기의 디자인, 기기의 크기, 내부 UI(인터페이스), 정보의 양, 인식 센서(바코드, NFC 등), 디스플레이 밝기, 자체 이벤트, 반응속도 항목을 추출하였다. 이후 설문을 활용하여 각 기대 평가 항목의 Kano 모델 품질 속성 분류를 진행하였으며 최빈값만을 고려하여 차순위의 통계적 의미가 무시된다는 Kano 모델의 단점을 보완하기 위하여 이를 정확한 수치로 계산할 수 있는 Timko의 고객 만족 계수를 활용하였으며 연구를 통해 키오스크 기대 평가 항목들의 개선 영향력을 최종적으로 분별하여 개선 우선순위를 도출하기 위하여 PCSI Index 분석을 추가로 진행하였다. 그 결과 개선의 영향력은 내부 UI(인터페이스), 글자 크기, 인식 센서(바코드, NFC 등), 반응속도, 자체 이벤트, 디스플레이 밝기, 정보의 양, 기기의 크기, 기기의 디자인, 디스플레이 배색 순으로 나타났으며 이를 통해 키오스크 기반 분야별 연구의 종합적인 비교 및 벤처 산업의 개선 방향성 설정에 이바지하고자 한다.

한국과 중국 소비자의 인삼 소비문화 비교 연구 -대학생 소비자의 인삼에 대한 태도와 구매 의도를 중심으로 (A Comparative Study on the Ginseng Consumption Culture of College Consumers in Korea and China - Focused on Attitudes Toward Ginseng and Intention to Purchase it -)

  • 김시월
    • 인삼문화
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    • 제6권
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    • pp.135-151
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    • 2024
  • 한국과 중국 대학생 소비자의 인삼 소비문화 비교를 위하여 그들의 인삼 제품구매현황, 인삼에 대한 태도, 그리고 인삼 제품에 대한 만족도를 살펴보고, 인삼제품의 구매 및 추천 의도를 조사하였다. 인삼 제품을 섭취한 경험이 있는 한국대학생 267명, 중국 대학생 318명을 대상으로 하였다. 조사 결과, 한국 대학생 소비자의 경우, COVID-19 이전에 비해 인삼 제품에 대한 관심이 증가하여 인삼 제품의 구매 및 추천 의사가 증가하였다. 또한 평소 인삼에 대한 만족도가 높을수록, 인삼구매 경험 빈도가 많고 인삼에 대한 사회적 혜택 태도가 높을수록, 그리고 연령이 높을수록 인삼 제품의 구매 및 추천 의도가 높은 것으로 나타났다. 중국 대학생 소비자는 가정 내에서 부모의 구매 정도가 한국보다 높고 사회심리적인 혜택에 대해 긍정적인 집단에서 구매 및 추천 의도가 높았으며, 한국에 비해 이미 20대도 관심이 높고, 친근감이 있는 것으로 보인다. 한국 대학생과 중국 대학생 소비자의 공통점은 COVID-19 이전에 비해 이후에 건강이나 안전, 그리고 환경에 대한 관심이 증대했고, 더불어 인삼 관련 제품에 대한 관심이 증가했다는 것이며, 다른 점은 개인별 경험에서 차이가 있었는데, 한국 대학생 소비자는 개인의 경험이 중요했고, 중국 대학생 소비자는 부모의 영향을 많이 받는 것으로 나타났다. 특히 COVID-19는 20대에게도 중요한 건강의 중요성에 대한 인식의 계기가 되며, 실제로 구매의도와 관련되었다. 이러한 결과를 중심으로 대학생 소비자를 위한 선호하는 제품으로의 확대, 그리고 가족의 영향 정도 및 소비문화에 따른 마케팅 전략의 차별화 등이 이루어져야 할 것으로 보이며, COVID-19로 인한 이러한 새로운 변화는 적기의 기회로 보인다. 즉, 건강과 안전에 대한 관심이 증대한 이즈음에, 제품의 섭취를 용이하게 하는 제품의 다양성과 융합화, 소비자의 대상별 소비가치에 부응하는 마케팅 매체 변화와 온라인으로의 확대, 그리고 소비자의 가족 유형, 예를 들면 단독가구 등으로의 변화에 부응하는 미래의 소비사회를 대비한 전략적인 준비가 필요하다.

MMORPG에서 길드 구성원들의 사회적 지지와 심리적 요인들이 플로우 및 충성도에 미치는 영향 (The Impacts of Social Support and Psychological Factors on Guild Members' Flow and Loyalty in MMORPG)

  • 강주선;고윤정;고일상
    • Asia pacific journal of information systems
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    • 제19권3호
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    • pp.69-98
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    • 2009
  • We investigated what factors motivate gamers to participate in a guild and why they continue to be engaged as members of the guild. We find that, based on the result of focus group interviews with MMORPG gamers, social support and self-esteem factors play important roles. Considering both prior research and the focus group interviews we have conducted, we define social support and character control as independent variables. Character identity, guild identity, and self-esteem are proposed as mediating variables while guild flow and game loyalty as dependent variables. Accordingly, we develop the research model and hypotheses, and verify them empirically. Based on our experiences of playing the WoW game, we proposed a research model and conducted focus-group interviews (FGIs). FGIs involve formulating a hypothesis and then collecting some relevant data. FGIs were conducted face-to-face with students of C University in Korea. We formulated structured interview schedules, and the questions were based on our research variables and personal experiences. The questions for the interviews encompassed the following areas: (a) the demographic characteristics of the focus group; (b) the number of years for which respondents had played online games; (c) the motive for starting a game; (d) the number of game-characters assumed by each gamer; (e) the type of game played; and (f) other issues such as the reasons for involvement in the play, the willingness to reuse the game in case new versions were released, etc. On average, it took two hours to interview each of three groups. A primary set of FGIs was conducted with three groups on the premise that there would be some differences caused by character race (Horde vs. Alliance) or by playable server (Normal vs. Combat). With respect to the manner of playing, we found that guild members shared information, felt a sense of belonging, and played computer games for quite a long time through the guild; however, they did not undergo these experiences when playing alone. Gamers who belonged to a specific guild helped other players without expecting compensation for that, freely shared information about the game, gave away items for free, and more generous with other members who made mistakes. The guild members were aware of the existence other members and experienced a sense of belonging through interactions with, and evaluations from, other players. It was clear that social support was shown within the guild and that it played an important role as a major research variable. Based on the results of the first FGIs, a second set of in-depth FGIs was carried out with a focus on the psychology of the individual within the guild and the social community of the guild. The second set of FGIs also focused on the guild's offline meetings. Gamers, over all, recognize the necessity of joining a community, not only off-line but also online world of the guild. They admit that the guild is important for them to easily and conveniently enjoy playing online computer games. The active behavior and positive attitudes of existing guild members can motivate new members of the guild to adapt themselves to the guild environment. They then adopt the same behaviors and attitudes of established guild members. In this manner, the new members of the guild strengthen the bonds with other gamers while feeling a sense of belonging, and developing social identity, thereby. It was discovered that the interaction among guild members and the social support encouraged new gamers to quickly develop a sense of social identity and increase their self-esteem. The guild seemed to play the role of socializing gamers. Sometimes, even in the real world, the guild members helped one another; therefore, the features of the guild also spilled over to the offline environment. We intend to use self-esteem, which was found through the second set of FGIs, as an important research variable. To collect data, an online survey was designed with a questionnaire to be completed by WoW gamers, who belong to a guild. The survey was registered on the best three domestic game-sites: 'WoW playforum,' 'WoW gamemeca,' and 'Wow invent.' The selected items to be measured in the questionnaire were decided based on prior research and data from FGIs. To verify the content of the questionnaire, we carried out a pilot test with the same participants to point out ambiguous questions as a way to ensure maximum accuracy of the survey result. A total of 244 responses were analyzed from the 250 completed questionnaires. The SEM analysis was used to test goodness-of-fit of the model. As a result, we found important results as follows: First, according to the statistics, social support had statistically significant impacts on character control, character identity, guild identity and self-esteem. Second, character control had significant effects on character identity, guild identity and self-esteem. Third, character identity shows its clear impact on self-esteem and game loyalty. Fourth, guild identity affected self-esteem, guild flow and game loyalty. Fifth, self-esteem had a positive influence on the guild flow. These days, the number of virtual community is rising along with its significance largely because of the nature of the online games. Accordingly, this study is designed to clarify the psychological relationship between gamers within the guild that has been generally established by gamers to play online games together. This study focuses on the relationships in which social support influences guild flow or game loyalty through character control, character identity, guild identity, and self-esteem, which are present within a guild in the MMORPG game environment. The study results are as follows. First, the effects of social support on character control, character identity, guild identity and self-esteem are proven to be statistically significant. It was found that character control improves character identity, guild identity and self-esteem. Among the seven variables, social support, which is derived from FGIs, plays an important role in this study. With the active support of other guild members, gamers can improve their ability to develop good characters and to control them. Second, character identity has a positive effect on self-esteem and game loyalty, while guild identity has a significant effect on self-esteem, guild flow and game loyalty. Self-esteem affects guild flow. It was found that the higher the character and guild identities become, the greater the self-esteem is established. Contrary to the findings of prior research, our study results indicate that the relationship between character identity and guild flow is not significant. Rather, it was found that character identity directly affects game players' loyalty. Even though the character identity had no direct effect on increasing guild flow, it has indirectly affected guild flow through self-esteem. The significant relationship between self-esteem and guild flow indicates that gamers achieve flow, i.e., a feeling of pleasure and excitement through social support. Several important implications of this study should be noted. First, both qualitative and quantitative methods were used to conduct this study. Through FGIs, it was observed that both social support and self-esteem are important variables. Second, because guilds had been rarely studied, this research is expected to play an important role in the online community. Third, according to the result, six hypotheses (H1, H5, H6, H7, H8, and H11) setup based on FGIs, were statistically significant; thus, we can suggest the corresponding relationships among the variables as a guideline for follow-up research. Our research is significant as it has following implications: first, the social support of the guild members is important when establishing character control, character identity, guildidentity and self-esteem. It is also a major variable that affects guild flow and game loyalty. Second, character control when improved by social support shows notable influence on the development of character identity, guild identity and self-esteem. Third, character identity and guild identity are major factors to help establish gamers' own self-esteem. Fourth, character identity affects guild flow through self-esteem and game loyalty. The gamers usually express themselves through characters; the higher character identity is, the more loyalty a gamer has. Fifth, guild identity, established within the guild, has clear effects on self-esteem, guild flow and game loyalty. Sixth, qualitative and quantitative methods are employed to conduct this study. Based on the results of focus group interviews and SEM analysis, we find that the social support by guild members and psychological factors are significant in strengthening the flow of guild and loyalty to the game. As such, game developers should provide some extra functions for guild community, through which gamers can play online games in collaboration with one another. Also, we suggest that positive self-esteem which is built up through social support can help gamers achieve higher level of flow and satisfaction, which will consequently contribute to minimizing the possibility for the players to develop negative attitude toward the guild they belong to.

광고 모델 관련 광고 노이즈가 브랜드 인지도와 브랜드 태도에 미치는 영향 (The Effect of AD Noises Caused by AD Model Selection on Brand Awareness and Brand Attitudes)

  • 정재학;이상미
    • 마케팅과학연구
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    • 제18권3호
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    • pp.89-114
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    • 2008
  • 광고를 제작, 집행하는 과정에서 기업은 때로 본의 아니게 소비자에게 혼동을 야기 시켜 해당 제품이 무엇인지 잘 못 인지시키거나 제품 이미지를 잘 못 이해하게 하는 경우가 있다. 본 연구는 광고를 제작, 집행하는 과정에서 소비자가 특정 광고를 인지하고 이해하는 데 혼동을 일으키는 모든 제반 요소를 노이즈라고 정의하고 이 요인이 실재 존재하는 지, 또 광고 효과에 얼마나 영향을 미치는 지를 알아보고자 한다. 본 연구에서는 가능한 여러 형태의 광고 노이즈 현상 중 특히 한 모델이 동일 시점에서 여러 제품의 광고에 중복 출연함으로 인해 특정 광고에 대한 소비자 혼란을 야기시키는 광고 중복 출연에 따른 노이즈 현상과 한 제품의 광고에서 기용한 현재 광고모델이 과거 광고 모델과 다른 이미지를 가지고 있음으로 인해 해당 광고에 대한 소비자 혼란을 야기 시키는 모델 교체에 따른 광고 노이즈 현상을 연구 하고자 한다. 더 나아가 산업에서 많이 나타나고 있는 모델의 광고 중복 출연과 동일 제품에 대한 광고모델을 교체하는 것이 소비자 혼란을 일으킬 수 있고 소비자 혼란은 결국, 광고 효과에 부정적인 영향을 미칠 수 있다. 본 연구는 이와 더불어 여섯 가지 조절 변수를 찾아내어 광고 노이즈가 광고 효과에 미치는 부정적인 영향이 어느 경우에 더욱 커지거나 또는 감소하는 지를 알아보고자 하였다. 광고 중복 출연에 따른 노이즈가 광고 효과에 미치는 영향을 실증 분석한 결과를 해석하면 다음과 같이 정리할 수 있다. 첫째, 동시에 여러 광고에 출연하는 모델을 자사 브랜드광고에 기용하는 것은 브랜드 인지도와 브랜드 태도를 향상하는 데 모두 부정적인 역할을 한다. 둘째, 하지만, 광고 중복도가 높은 모델을 이용해야 한다면 특히 브랜드 인지도에 미치는 부정적인 영향을 줄이기 위해서 제품 이미지와 모델 이미지와의 적합성 정도가 높은 광고모델을 선정하는 것이 바람직하다. 셋째, 광고 중복도가 높은 모델을 이용할 경우, 자사 제품 광고에서 해당 모델이 유지해야 할 이미지가 해당 모델이 중복 출연한 광고 속에서 유지하는 이미지와 달리 하는 것이 자사 제품 인지도 향상에 도움이 되나 중요한 것은 자사 제품 태도 향상에는 효과 차이가 없다는 점이다. 넷째, 자사 모델이 중복 출연한 광고의 제품과 자사 제품이 유사할수록 모델의 광고 중복도는 브랜드 인지도와 브랜드 태도에 모두 부정적 영향을 미친다. 또한, 모델 교체로 인한 소비자 혼란이 광고 효과에 미치는 영향을 실증 분석한 결과를 해석하면 다음과 같다. 첫째, 한 제품의 광고에 여러 모델을 기용할수록 브랜드 인지도에 부정적 영향을 미치지만 브랜드 태도에는 오히려 긍정적 영향을 미치고 있었다. 둘째, 기존 광고 모델보다 현재 광고모델의 광고 적합성이 높으면 제품 광고의 모델 중복도가 브랜드에 미치는 부정적 영향은 약화되지만 브랜드 태도에 모델 중복도가 미치는 영향을 조절하지는 못했다. 셋째, 기존 모델과 현재 모델과의 이미지가 유사하면 모델 중복이 브랜드 인지도에 부정적인 영향을 미치지만 브랜드 태도에는 긍정적 영향을 미친다. 마지막으로 기존 광고와 현재 광고의 컨셉이 유사할 수록 제품 광고의 모델 중복도가 브랜드 인지도에 미치는 영향은 긍정적이었다. 특히, 본 연구에서 살펴본 두 가지 광고 노이즈 현상, 즉 동일 모델의 광고 중복출연이 모델 교체보다 광고 효과에 부정적인 영향을 미치는 경향이 있으며, 광고 노이즈 현상은 브랜드 태도보다는 브랜드 인지도 형성에 더 뚜렷한 영향을 미침을 알 수 있었다.

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일부(一部) 중학생(中學生)의 성(性)에 대한 의식행태조사(意識行態調査) (A study on the Awareness and Behavior about Sex of Middle School Students -from middle school students in Taegu area-)

  • 김상옥;남철현
    • 한국학교보건학회지
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    • 제5권2호
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    • pp.42-65
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    • 1992
  • A survey was made of 976 students who were selected among students of 5 middle schools at Taegu so that it could furnish basic knowledge about sex education of adolescents by analyzing students recognition of sex, acquaintance with the opposite-sex, sex-education, The survery took a month from Nov. 1, to Nov 30, 1991. The results of this study are summarized as follows. 1. The general characteristics of the surveyed students. The survey consisted of 332 boys middle school student & 325 girls middle school students, 157 male & 162 female students of coeducational middle schools. 32.9% of them were from the first grade, 33.2% from the second grade & 33.9% from the third grade. 35.7% of them believed in Buddhism, 19% Christianism and the mode of their living standard, 86.7%, fell on 34.7% of their parents engaged in commerce and they were followed by salary man and public officals, 93.1 % of the students, parents were alive. 44.9% of their fathers were graduates of high school and 42.2% of their mothers middle school. 2. Sexual maturity 89.1 % of the surveyed girls had experienced menstruation. The mode of first menstruation, 48.2%, was at the age of 13 and the mean of it was 12.9, 3.7% the surveyed boys had exprienced a wet drem before. The mode of the first wet dream, 40.0%, was at the age of 14 and the mean was 13.4. 21.3% of surveyed students had the experience of masturbation but the number of girls fell far short of that boys. The mode of the first masturbation, 37.0%, was at the age of 14 and the mean was 13.4. 3. The acquaintance and sexual relations with the opposite sex 1) Analyzing the students actual conditions with the opposite, I found out that 52.3% of them wanted to have any kind of relations with the opposite and that 30.25 had already had some kind of relations. 73.2% of the students having relations with the opposite thought the other sex merely as a friend and the number of students who were thinking that way was distributed evenly among schools. 28.8% of the students had got acquainted with the other sex through their frieds and there were not much difference between boys and girls in the method of getting acquainated with the opposite. About 35.2% of the students having relations with the opposite came from the third grade. 47.8% of them answered that the meeting place was not fixed and 26.4% answered that they were meeting their parthers outdoors. 60.7% replyed that they were not disturbed in their studies by the relations with the other sex. 2) Most of the students 79.4%, answered that they had never had sexual relations and 16.3% of the rest said that thery were expressing their feelings by grasping each other's hand. 3) 16.6% of the surveyed students asid that they had the exprience of smoking, 1.1 % of an illusion caused by inhaling chemical addhesives, 44.0% of drinking and 41.4% of warching pornographic films. 4. The knowledge and attitude about the sex 1) The distribution and analysis according to schools and grades : 64.8% of the surveyed students answered correctly to the questions about mensturation, 49.3 % did so about wet dreams, 94.3 % did so about conception, 60.6% did so about child birth, 73.9% did so about AIDS and 50.1 % did so about sexual diseases. Roughly speaking, they had not much knowledge of sexual diseases. 2) The recognition of sex according to schools and grades : 39.0% of the students said that they had worries about sex. 33.1 % of what they worried was concerned with their bodies and 26.8% was about the acqaintance and relationship with the opposite sex. The girls were much more concerned about the former and the boys the latter. 51.1 % of the students asid that they had no specific opinion of masturbation but 19.2% said that's alright if self-restrained. About the sexual intercourse before marriage, 75.7% said negatively. 5. The need for sex education most of the students, 99.4% said they needed sex education and there was not much difference in that thought among schools. And 49.7% answered that schools, families, and societies were equlally important in sex education. About half of the students, exactly 50.2%. considered it as the main reason of sex education to prevent accidents cauesd by ignorance of sex. 81.4% said that they had had some kind of sex education. Most of the educations, 87.0%, had taken place at schools but 5.2% said they were getting most of the knowledge about sex from therir friednds, juniors and seniors. 59.5% of the students who had ever had a sex education said "Just so, so" when asked of the level of their contentment but the number of students who said "satisfied" was only a few, 16.1 %. 20.7% of the survered answered that thery wanted sex education to be made in the course of home life, and 26.6 % of the students most wanted to know about the acquaintance and relationship with the oppostie sex, 29.0% preferred nurse teachers as proper councellors of sex education. The mode of their present councellors, 42.0%, was friends but only 7.6% answered they dicussed with teachers. 6. The correlation analysis between general characteristcs and sexual behaviors of the surveyed students revealed that sex had a signigicant(P<0.001) positive correlation with parents' love toward students(P<0.01), the experience of masturbation, smoking, an illusion caused by inhaling chemical adhesives and the experience of watching pornographic films. And the standard of living had a significant(P<0.01) positive correlation(P<0.01) with grade point average, parents' existence(P<0.01) and parents' love, but a significant(P<0.01) negative correlation with sexual worries. grade point average had a significant(P<0.01)negative correlation with the experience of an illusion caused by chemical adhesives(P<0.01) and smoking. Parents' existence had significant(P<0.01) positive correlations with parents' love and smoking but a significant(P<0.01) negative correlation with the experience of an illusion by chemical adhesives. There was a significant(P<0.01) negative correlations between parents' love and the experience of an illusion by chemical adhesives, and a significant(P<0.001) positive correlation among masturbation and sexual worries, smoking, an illusion by chemical adhesives and the experience of watching pornographic films. There was a significant(P<0.001) positive correlation among acquaintance with the opposite sex, smoking, the experience of an illusion by chemical adhesives and watching pornographic films. Sexual worries had significant(P<0.01) positive correlations with smoking, the experience of an illusion by chemical adhesives and watching pornographic films. smoking had a significant positive correlation with drinking the experirence of, an illusion by chemical adhesives and watching pornographic films. Finally, there was a significant(P<0.01) positive correlation between the drinking experience and the illusion experience by chemical adhesives. According to the results mentioned above, the fact is certain that there is a great need for sex education of adolescents. Therefore, it is desirable that the schools teach sexual physiology and normal positively and that sex education including hygien education be an independant course in the curriculums. Furthermore, it is essential that the schools should have enough nurse teachers to take up sex education, expand training opportunities for them and that they develop educational materials. Considering the unbalance of the level of sex educations between boys and girls, I want to suggest that all boys and girls have sex education evenly and lead happy lives by correction irrational thought about sex, that is to say, sex discrimination, Sex education programs, especially of middle school students, should be reexamined if it is to give the students effective and profitable knowledge about sex. In addition, the government should establish a policy of adolescents' sex education to have healthy opinions of sex settled nationwide.

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부모진로지지와 진로자기조절, 진로정체감의 관계 - 방사선과 학생 대상 - (Relationship between Parental Career Support, Career Self-Regulation, and Career Identity - with Student Dep. of Radiologic Technology -)

  • 김인숙;이인자
    • 대한방사선기술학회지:방사선기술과학
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    • 제38권3호
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    • pp.295-304
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    • 2015
  • 방사선과 1, 2, 3학년 학생들의 부모진로지지(정보적, 정서적, 경제적, 경험적)의 영향으로 진로자기조절 관계(계획 및 점검, 긍정적사고, 진로피드백, 진로환경조성), 진로정체감 관계(진로결정, 우유부단, 진로미결정)을 알아보고자 설문을 중심으로 분석한 결과 다음과 같은 상관관계가 있음을 알 수 있었다. 부모진로지지 중에 정서적지지는 계획 및 점검(r=.25, p<.001), 진로피드백(r=.54, p<.001), 긍정적사고(r=.46, p<.001)는 높은 상관을 보였고, 정보적지지도 진로환경조성(r=.22, p<.001), 계획 및 점검(r=.20, p<.001), 진로피드백(r=.24, p<.001), 긍정적사고(r=.26, p<.001)도 모두 높은 상관을 보였다. 경제적지지는 진로피드백(r=.33, p<.001), 긍정적사고(r=.34, p<.001)은 다소 높은 상관을 보였다. 경험적지지는 진로환경조성(r=.18, p<.001), 계획 및 점검(r=.25, p<.001), 진로피드백(r=.37, p<.001), 긍정적사고(r=.30, p<.001) 모두 높은 상관을 보였다. 부모진로지지 중에 정서적지지는 진로결정(r=.27, p<.001), 경제적지지 역시 진로결정(r=.18, p<.001), 경험적지지도 진로결정(r=.23, p<.001)에서만 다소 높은 상관을 보였다. 부모진로지지에 따른 학년간의 차이는 정서적지지(F=8.52, p<.001), 경제적지지(F=8.97, p<.001), 경험적지지(F=5.36, p<.05)에 유의한 차이가 나타났다. 진로자기조절에 따른 학년간의 차이는 진로피드백(F=8.48, p<.001), 긍정적사고(F=16.29, p<.001)에 유의한 차이가 나타났다. 진로정체감에 따른 학년간의 차이는 진로미결정(F=4.01, p<.05), 진로결정(F=11.72, p<.001)에 유의한 차이가 나타났다. 부모진로지지가 진로과업을 성장시키는 자녀나 청소년들에게 얼마나 많은 영향력을 발휘하는지에 대한 연구 결과가 나왔으며, 전문적인 후속 연구가 필요로 하며 부모님들이 자녀의 진로나 의사결정에 전적으로 참여하기보다는 지원하고 도울 수 있는 객관적인 입장으로 보살펴주는 부모의 역할이 매우 필요할 것으로 생각된다. 특히 방사선과 전체 학생들은 자신이 진로결정 시 가장 영향을 준 사람은 본인의 의사를 제외하면 부모님의 영향(30.1%)이 높은 결과가 나왔으며, 또한 전공 선택 시 가장 큰 동기는 취업전망이 좋을 것 같아서가 40%로 높은 결과가 나왔다. 이러한 결과들은 고등학교에서 대학 진학 진로결정시 자신의 흥미나 적성보다는 현실적인 문제인 취업전망이 좋은 부분에 많은 관심을 가지고 진로결정을 하였다는 결과로 보여 지고 있다. 또한 정보, 정서, 경제, 경험들의 부모진로지지가 자신의 진로목표 및 목표를 달성하기 위해 자신을 조절할 수 있게 영향을 주며 또한 진로결정에 많은 영향력을 주는 것을 알 수 있으나, 현재 방사선과 학생들의 진로선택은 흥미나 적성보다는 시대에 맞춘 취업 전망이 중요한 부분이고, 또한 대부분의 부모도 미래에 자녀가 안정된 직업을 얻었으면 하는 바람을 갖고 있다. 이러한 기대로 방사선과에 입학한 학생들이 비록 적성과 흥미가 맞지 않아서 대학생활이나 전공공부 하는데 어려움을 겪고 있는 학생들에게 잘 적응 할 수 있도록 부모진로지지 만큼이나 학생들의 학습지도나 정서지지가 필요하다고 생각한다.

PL 리더십 성향과 프로젝트 특성요인이 프로젝트 참여 만족 및 성과에 미치는 영향 (The Effect of PL Leadership and Characteristics of Project on Project Participants' Satisfaction and Performance)

  • 양희동;김명진;강소라
    • Asia pacific journal of information systems
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    • 제20권4호
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    • pp.53-79
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    • 2010
  • The study was originated from recognition that project participants' satisfaction should be Improved to raise project performance and to make progress of a successful project since the above dissatisfaction was operated as a danger factor of the project. The study selected one large-scale sample project and attempted measuring characteristics of the project, participants' satisfaction and project performance with the whole project participants. The study analyzed correlations between individual level (team members) and group level (development team), and examined what effect a sub project manager under complicated hierarchical organization of the large-scale project, namely PL (project leader)'s leadership style had on each individual project participant's satisfaction and what effect project uncertainty in organization/technology environment had on project participants' satisfaction and project performance. The study verified that development team (group) had an effect on team member (individual)-level project participants' satisfaction by disclosing that there was a significant dispersion among groups within project participants' satisfaction by each individual. It is analyzed that it is necessary to make improvement through approach by each pertinent team to raise individual-level project participants' satisfaction. The study also verified PL's ideal leadership under strict methodology and hierarchical control of the large-scale project. Based on the verification of the hypotheses, the results of the analysis were produced as follows. First, the development team affects the satisfaction level that an individual has when he/she participates in a project. This suggests that the satisfaction with project participation should be improved at the team level. In addition, the project management style and leadership orientation of the manager of a sub project who is mostly affected by the team proved to have a direct influence on the satisfaction with project participation and project performances. Second, both the performance-oriented leadership and the relationship-oriented leadership of the PL of the development team were verified to have a significant effect on the satisfaction of the team members associated with project participation. In other words, when the team members recognize that the PL of the development team shows both the performance-oriented leadership and the relationship-oriented leadership, their satisfaction with project participation increases accordingly. Third, it was verified that the uncertainty of the organizational environment significantly affects the satisfaction level when the PL of the development team exerts a relationship-oriented and performance-oriented leadership. The higher the uncertainty of the organizational environment is, the more the satisfaction with project participation decreases whereas the relationship-oriented leadership has a more positive effect on the satisfaction than the performance-oriented leadership style. Fourth, when the PL of the development team exerts the relationship-related and performance-related leadership, the uncertainty of the technological environment has a significant influence on the satisfaction level. The higher the uncertainty of the technological environment is, the more the satisfaction with project participation decreases whereas the performance-oriented leadership has a more positive effect on the satisfaction than the relationship-oriented leadership style. The result of the research on the uncertainty of the project environment suggests that when the development team leader exerts a relationship-oriented and performance-oriented leadership style, the uncertainty of the organizational environment has a significant effect on the satisfaction with project participation; the higher the uncertainty of the organizational environment, the more the satisfaction level decreases, and the relationship-oriented leadership style affects the satisfaction level more positively than the performance-oriented leadership style. In addition, when the development team leader displays a relationship-oriented and performance-oriented leadership style, the uncertainty of the technological environment has a significant effect on the satisfaction with project participation; the higher the uncertainty of the technological environment. the more the satisfaction level decreases. The performance-oriented leadership style as well affects the satisfaction level more positively than the relationship-oriented leadership style. Based on the above results, the research provides the following implications when handling multiple concurrent projects. First, the satisfaction with the participation in the multiple concurrent projects needs to be enhanced at the team (group) level. Second. the manager of the project team, particularly the middle managers should have both a performance-oriented and relationship (task and human)-oriented attitude and exert a consolidated leadership in order to improve the satisfaction of team members with project participation and their performances. Third, as the uncertainty factor of the technological and organizational environment among the characteristics factors of the project has room for methodological improvement depending on one's effort even though there are some complications, we need to continuously prevent and control the risks resulting from the uncertainties of the technological and organizational environment of the project in order to enhance the satisfaction of project participation and project performances. Fourth, the performance (task)-oriented leadership is required when there is uncertainty in a technological environment while the relationship (human)-oriented leadership is required when there is uncertainty in an organizational environment. This research has the following limitations. First, this research intended to select one large-sized sample project and measure the project characteristics, the satisfaction of all the participants associated with project participation, and their performances. Therefore, it is inappropriate to generalize and apply the result of this result onto other numerous projects. Second, as this case study entailed a survey to measure the characteristics factors and performance of the project, since the result value was based on the perception of project team members, the data may have insufficient objectivity. Third, though this research targeted on all the project participants, some development teams did not provide sufficient data and questionnaires were collected from some specific development teams among the 23 development teams, causing a significant deviation in the response rate among the development teams. Therefore, we need to continuously conduct the follow-up researches making comparisons among the multiple projects, and centering on the characteristics factors of the project and its satisfaction level.

가맹본부의 배타적 영업지역보호에 대한 탐색적 연구 (A New Exploratory Research on Franchisor's Provision of Exclusive Territories)

  • 임영균;이수동;김주영
    • 한국유통학회지:유통연구
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    • 제17권1호
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    • pp.37-63
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    • 2012
  • 가맹사업에 있어 배타적 영업지역보호정책의 문제는 경제학 및 경영학 분야뿐만 아니라 사회 정치적으로 매우 중요한 쟁점이다. 본 연구는 배타적 영업지역과 관련한 기존 문헌을 토대로 가맹사업에서의 효율성 관점에서 배타적 영업지역보호에 영향을 미치는 변수와 배타적 영업지역 보호가 가맹본부 및 가맹점의 성과에 미치는 영향을 분석하고 있다. 가맹점의 대부분이 중소상인들이란 점을 감안하면 유통정책적으로도 중요한 의미가 있다고 할 수 있다. 본연구는 사회적으로도 잇슈가 될 수 있는 기업의 전략을 타당성과 당위성, 그리고 논리성으로만 평가하는 것이 아니라 실제 자료를 근거로 분석하였다. 또, 정책연구들이 가지고 있는 자료와 이론의 한계를 감안한 탐색적 방법론을 활용하여 보다 실질적이고 현실적용성이 뛰어난 분석을 제안하였다. 분석 결과, 배타적 영업지역보호는 긍정적인 효과가 있기는 하지만 통계적으로 유의하지 못하였으며, 가맹점과 가맹본부간의 로얄티가 많아서 위험공유성향이 클때에는 배타적 영업지역보호를 하지 않는 것이 효과적이었고, 가맹점을 모집하기 위해 배타적 영업지역보호를 해주거나 배타적 영업지역보호를 통해서 가맹사업본부내의 효율성을 키우기 위한 경우에는 긍정적인 효과가 유의하게 나타나는 것으로 밝혀졌다. 하지만 외부경쟁으로부터 직영점을 보호하기 위하거나 시장성장을 활용하기 위한 배타적 영업지역보호는 좋은 성과를 내지 못하였다. 또한 쉽게 배타적 영업지역보호를 할 수 있기에 이런 제도를 도입하는 것도 역시 좋은 성과를 내지 못한 것으로 나타났다. 결과적으로 배타적 영업지역보호가 기업의 운영효율을 증대시키기 위하여 하는 경우는 성과가 좋으나 다른 목적을 위하여 배타적 영업지역보호를 활용하는 것은 바람직한 결과를 못내는 것으로 나타났다. 본 연구는 분석결과를 토대로 영업지역 보호를 획일적으로 활용하거나 법으로 강제하기 보다는 가맹사업본부와 가맹점의 관계 및 상황, 또 동기에 맞추어 탄력적으로 적용하는 것이 바람직하다는 제안을 하고 있으며, 이를 근거로 몇 가지 정책적 시사점을 제시하였다.

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대학생의 라이프스타일 유형에 따른 신체계측, 식행동, 건강관련 생활습관 및 영양소 섭취상태에 관한 연구 (Anthropometric Measurement, Dietary Behaviors, Health-related Behaviors and Nutrient Intake According to Lifestyles of College Students)

  • 정선희;나영주;이은희;장경자
    • 한국식품영양과학회지
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    • 제36권12호
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    • pp.1560-1570
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    • 2007
  • 본 연구는 2003년에 행해진 연구이나 일반적으로 라이프스타일은 미시적 차원인 특정개인으로부터 거시적 차원인 사회전체에 이르기까지 여러 규모의 차원으로 파악되고 있으며 이는 개인의 전반적인 활동이나 인식에 영향을 주는 생활양식의 개념으로 여겨지는 점과 다른 선행연구들을 살펴볼 때 일반적으로 10년을 주기로 라이프스타일에 따른 변화를 살펴본 연구들이 많은 점으로 미루어 볼 때 본 연구 결과가 현재의 라이프스타일을 반영할 수 있는 것으로 사료된다. 본 연구에서는 전국 남녀 대학생의 라이프스타일에 따른 신체계측, 식행동, 건강관련 생활습관 및 영양섭취실태를 비교하고자 설문조사를 실시하였으며 조사결과는 다음과 같다. 조사대상자의 연령은 남학생 평균 23.7세, 여학생 평균 21.6세였다. 남학생의 경우, 체중은 '개방적 유행추구형'군이 64.1 kg으로 다른 군에 비해 유의적으로 낮은 것으로 조사되었으며, 여학생의 경우, 신장과 체중은 '성취적 가족추구형'군이 평균 160.9 cm, 50.7 kg으로 '소극적절약 외모지향형'군의 평균 162.7 cm, 52.7 kg과 '개방적 유행추구형'군의 평균 163.1 cm, 53.0 kg에 비해 유의적으로 낮은 것으로 조사되었다. 균형 잡힌 식사 여부에 관한 질문에서 "항상 균형 잡힌 식사를 한다"고 응답한 비율은 '적극적 건강추구형'군이 23.3%로 다른 군에 비해 유의적으로 높은 응답율을 보였다. 신용카드로부터 식비 지출금액의 경우 '개방적 유행추구형'군이 월 평균 23.7만원을 사용한데 비해 '비소비 대인관계추구형'군은 월평균 8.5만원을 식비로 지출한다고 응답하여 유의적인 차이를 보였다. 건강관련 생활습관과 관련하여 '적극적 건강추구형'군이 다른 군에 비해 운동량은 많은 반면 음주와 흡연은 적게 하는 것으로 조사되었다. 결식의 경우 '소극적절약 외모지향형'군이 유의적으로 가장 적은 결식율을 보였으나 라이프스타일 유형과 상관없이 모든 대학생들의 하루 중 3끼 이상 결식하는 경우가 80% 이상으로 나타나 대학생들의 올바른 식습관 형성을 위한 영양교육이 필요한 것으로 사료된다. 체중조절을 하는 이유로는 '비소비 대인관계추구형'의 16.2%가 "건강을 위해서"라고 응답한 반면 '소극적절약 외모지향형'과 '개방적 유행추구형'의 24.8%와 26.3%가 "외모를 위해서"라고 응답하여 유의적인 차이를 보였으나 체중조절 방법으로는 대부분이 "약물복용", "운동요법", "비만클리닉" 등의 순인 것으로 조사되었다. 라이프스타일 유형에 따른 영양소 섭취상태는 남학생의 경우 '개방적 유행추구형'군이 '적극적 건강추구형'과 '성취적 가족추구형'군에 비해 유의적으로 높은 비타민 C의 섭취량을 보였으며 여학생의 경우 '적극적 건강추구형'군이 '성취적 가족추구형'군에 비해 유의적으로 낮은 비타민 $B_2$, 칼슘 및 철분 섭취량을 보였다. 그러나 전반적으로 볼 때 라이프스타일에 관계없이 남녀 대학생 모두 에너지와 칼슘 섭취량이 한국인 영양섭취기준의 70% 수준으로 나타났으며 특히 여학생의 경우 철분의 섭취량이 한국인 영양섭취기준의 80% 수준으로 매우 낮은 섭취율을 보였다. 이상의 결과로 볼 때 경제발전과 사회구조의 변화에 따라 대학생들의 식행동, 건강관련 생활습관 및 영양소 섭취실태도 라이프스타일에 따라 다르게 나타나는 것을 볼 수 있다. 그러므로 대학생 시기의 올바른 라이프스타일의 확립 및 영양밀도가 높은 식품섭취를 통해 건강한 생활을 영위할 수 있도록 학교나 지역사회 및 정부차원에서의 지속적이고 체계적인 영양교육이 필요하다. 또한 일단 성립된 바람직하지 않은 라이프스타일은 쉽게 변화하지 않으므로 이론 위주의 영양교육보다는 실제적인 행동변화를 유도할 수 있는 적극적인 영양교육 프로그램의 개발이 필요한 것으로 사료된다.

한국가족계획사업(韓國家族計劃事業)의 문제점(問題點) (Problems in the Korean National Family Planning Program)

  • 홍종관
    • Clinical and Experimental Reproductive Medicine
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    • 제2권2호
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    • pp.27-36
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    • 1975
  • The success of the family planning program in Korea is reflected in the decrease in the growth rate from 3.0% in 1962 to 2.0% in 1971, and in the decrease in the fertility rate from 43/1,000 in 1960 to 29/1,000 in 1970. However, it would be erroneous to attribute these reductions entirely to the family planning program. Other socio-economic factors, such as the increasing age at marriage and the increasing use of induced abortions, definitely had an impact on the lowered growth and fertility rate. Despite the relative success of the program to data in meeting its goals, there is no room for complacency. Meeting the goal of a further reduction in the population growth rate to 1.3% by 1981 is a much more difficult task than any one faced in the past. Not only must fertility be lowered further, but the size of the target population itself will expand tremendously in the late seventies; due to the post-war baby boom of the 1950's reaching reproductive ages. Furthermore, it is doubtful that the age at marriage will continue to rise as in the past or that the incidence of induced abortion will continue to increase. Consequently, future reductions in fertility will be more dependent on the performance of the national family planning program, with less assistance from these non-program factors. This paper will describe various approaches to help to the solution of these current problems. 1. PRACTICE RATE IN FAMILY PLANNING In 1973, the attitude (approval) and knowledge rates were quite high; 94% and 98% respectively. But a large gap exists between that and the actual practice rate, which is only 3695. Two factors must be considered in attempting to close the KAP-gap. The first is to change social norms, which still favor a larger family, increasing the practice rate cannot be done very quickly. The second point to consider is that the family planning program has not yet reached all the eligible women. A 1973 study determineded that a large portion, 3096 in fact, of all eligible women do not want more children, but are not practicing family planning. Thus, future efforts to help close the KAP-gap must focus attention and services on this important large group of potential acceptors. 2. CONTINUATION RATES Dissatisfaction with the loop and pill has resulted in high discontinuation rates. For example, a 1973 survey revealed that within the first six months initial loop acceptance. nearly 50% were dropouts, and that within the first four months of inital pill acceptance. nearly 50% were dropouts. These discontinuation rates have risen over the past few years. The high rate of discontinuance obviously decreases the contraceptive effectiveness. and has resulted in many unwanted births which is directly related to the increase of induced abortions. In the future, the family planning program must emphasize the improved quality of initial and follow-up services. rather than more quantity, in order to insure higher continuation rates and thus more effective contraceptive protection. 3. INDUCED ABORTION As noted earlier. the use of induced abortions has been increase yearly. For example, in 1960, the average number of abortions was 0.6 abortions per women in the 15-44 age range. By 1970. that had increased to 2 abortions per women. In 1966. 13% of all women between 15-44 had experienced at least one abortion. By 1971, that figure jumped to 28%. In 1973 alone, the total number of abortions was 400,000. Besides the ever incre.sing number of induced abortions, another change has that those who use abortions have shifted since 1965 to include- not. only the middle class, but also rural and low-income women. In the future. in response to the demand for abortion services among rural and low-income w~men, the government must provide and support abortion services for these women as a part of the national family planning program. 4. TARGET SYSTIi:M Since 1962, the nationwide target system has been used to set a target for each method, and the target number of acceptors is then apportioned out to various sub-areas according to the number of eligible couples in each area. Because these targets are set without consideration for demographic factors, particular tastes, prejudices, and previous patterns of acceptance in the area, a high discontinuation rate for all methods and a high wastage rate for the oral pill and condom results. In the future. to alleviate these problems of the methodbased target system. an alternative. such as the weighted-credit system, should be adopted on a nation wide basis. In this system. each contraceptive method is. assigned a specific number of points based upon the couple-years of protection (CYP) provided by the method. and no specific targets for each method are given. 5. INCREASE OF STERILIZA.TION TARGET Two special projects. the hospital-based family planning program and the armed forces program, has greatly contributed to the increasing acceptance in female and male sterilization respectively. From January-September 1974, 28,773 sterilizations were performed. During the same time in 1975, 46,894 were performed; a 63% increase. If this trend continues, by the end of 1975. approximately 70,000 sterilizations will have been performed. Sterilization is a much better method than both the loop and pill, in terms of more effective contraceptive protection and the almost zero dropout rate. In the future, the. family planning program should continue to stress the special programs which make more sterilizations possible. In particular, it should seek to add the laparoscope techniques to facilitate female sterilization acceptance rates. 6. INCREASE NUMBER OF PRIVATE ACCEPTORS Among the current family planning users, approximately 1/3 are in the private sector and thus do not- require government subsidy. The number of private acceptors increases with increasing urbanization and economic growth. To speed this process, the government initiated the special hospital based family planning program which is utilized mostly by the private sector. However, in the future, to further hasten the increase of private acceptors, the government should encourage doctors in private practice to provide family planning services, and provide the contraceptive supplies. This way, those do utilize the private medical system will also be able to receive family planning services and pay for it. Another means of increasing the number of private acceptors, IS to greatly expand the commercial outlets for pills and condoms beyond the existing service points of drugstores, hospitals, and health centers. 7. IE&C PROGRAM The current preferred family size is nearly twice as high as needed to achieve a stable poplation. Also, a strong boy preference hinders a small family size as nearly all couples fuel they must have at least one or more sons. The IE&C program must, in the future, strive to emphasize the values of the small family and equality of the sexes. A second problem for the IE&C program to work. with in the: future is the large group of people who approves family planning, want no more children, but do not practice. The IE&C program must work to motivate these people to accept family planning And finally, for those who already practice, an IE&C program in the future must stress continuation of use. The IE&C campaign, to insure highest effectiveness, should be based on a detailed factor analysis of contraceptive discontinuance. In conclusion, Korea faces a serious unfavorable sociodemographic situation- in the future unless the population growth rate can be curtailed. And in the future, the decrease in fertility will depend solely on the family planning program, as the effect of other socio-economic factors has already been maximumally felt. A second serious factor to consider is the increasing number of eligible women due to the 1950's baby boom. Thus, to meet these challenges, the program target must be increased and the program must improve the effectiveness of its current activities and develop new programs.

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