• 아동학회지
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• 제36권5호
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• pp.1-18
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• 2015

The purpose of this study is to understand how the factors related to quality in child care services effect decision making of parents to use such services again, using the parameter of parental satisfaction as a measure. In order to support the researcher's hypothesis, data was gathered from 566 households who send their children to one of the child care facilities in Goyang-Shi, Gyeonggi-Do. The collected data was then analyzed by means of structural equation modeling. The results of the analysis showed that the higher the level of assurance, service tangibility and empathy were, the more the parents were satisfied with the service. The more they were satisfied, the possibility of using the service again increased relatively. In conclusion, various political and practical implications were also addressed and discussed on the basis of these results, with the aim to improve the factors of quality in child care services and parental satisfaction.

• 농촌계획
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• 제25권2호
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• pp.23-33
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• 2019

The study aims to measure the quality of consulting services for village-building projects in rural areas. To this end, the government wanted to analyze the impact of the quality of service on residents' satisfaction and business performance in villages that are receiving consulting services. As a result of the empirical analysis of the case areas, the five-dimensional tangibles, reliability, assurance and empathy of the quality of consulting services in rural villages had a defining influence on the residents' satisfaction. And the residents' satisfaction of consulting services had a defining influence on the business performance of the village with tangibles, reliability, and assurances. The main implications presented on the basis of these results were analyzed that it was necessary to universalize the assessment of service quality, to strengthen the burden of the village on the cost of consulting services, and to induce participation through a sufficient understanding of the villagers' business.

• 한국정보과학회:학술대회논문집
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• 한국정보과학회 2004년도 가을 학술발표논문집 Vol.31 No.2 (1)
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• pp.22-24
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• 2004

웹 서비스는 SOAP, WSDL, UDDI와 같은 표준을 기반으로 인터넷상의 분산된 여러 서비스들을 통합하는 가장 효과적인 방법으로 알려져 있다. 이러한 통합을 위하여 웹 서비스 표준 프로세스 통합모델 언어인 BPEL4WS가 제시되었다. 이와 같은 분산된 서비스 통합 시에 서비스 신뢰성 확보를 위해서는 통합 환경 상의 품질 관리가 필요하나 확실한 대안 책이 없었다. 이에 본 논문에서는 사용자와 공급자 사이의 협정을 통해 품질 보증하는 SLA를 이용하여, BPEL4WS로 통합한 환경에 적합한 품질 보증기법을 제시한다. 또한 제시한 기법의 효율적인 활용을 위한 웹 서비스 통합 프레임워크를 제시한다.

• 한국사이버테러정보전학회:학술대회논문집
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• 한국사이버테러정보전학회 2004년도 제1회 춘계학술발표대회
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• pp.119-124
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• 2004

서비스 지향 구조(SOA, Service Oriented Architecture)는 인터넷상에서 구현되는 웹 서비스의 출현으로 인하여 급속도로 발전하고 있으며 활성화 되고 있다. 인터넷환경이 발달함에 따라 분산되어 있는 자원에 쉽게 접근할 수 있고, 시맨틱 웹이란 기술로 보다 광범위하게 지식과 자원을 표현할 수 있다. 그러나 웹 서비스의 사용과 이에 따른 지식과 자원을 보호하기 위해서는 정보보안이 필수 요건이나 웹 서비스의 활성화에 비하여 웹 서비스의 보안 표준이나 웹 서비스 보안이 미비한 상태이다. 본 논문에서는 이러한 요건을 충족하기 위하여 협업적 제품거래(CPC, Collaborative Product Commerce) 서비스를 위한 분산 접근제어 프로세서를 제안한다. 각각의 CpC 서비스마다 독립적인 접근제어 프로세서를 설계하기 위하여 기본적으로 사용할 수 있는 웹 서비스 표준과 기본개념에 따라 분산되어 있는 각각의 웹 서비스를 위한 분산 접근제어 프로세서를 설계 한다.

• Asian Pacific Journal of Cancer Prevention
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• 제17권sup2호
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• pp.1-5
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• 2016

To reduce tobacco use and related harm in Korea, telephone based cessation services (Quitlines) began full operation to provide regular behavioral counseling for smoking cessation in 2006. After registration in the cessation program, at least 21 calls per year are given to each client to help quit and encourage maintenance. Tailored programs for males, females, and adolescent smokers have been offered taking into account smokers' characteristics and smoking behavior. Mailing self-help quit packs and e-mail and SMS services are allowable as additional services.A total of 23,201 smokers were registered on the Quitline program from 2006 to 2014. In 2014, an average of 13,343 calls per month have been received by 28 coaches, the 1 year abstinence rate of clients is 26%, and clients' satisfaction rate is 81.6%. After introduction of the call system in 2007, client convenience and effective operations have been achieved with high technology support of a computer-based telephone system. Systematic education and evaluation programs for quit coaches have contributed to quality assurance of the services. Currently, research into development of new programs and evaluation of Quitline performance is being undertaken. A Comprehensive Multi-channel Cessation Center (CMCC) has been suggested and is now planned as a next step in the national program for smoking cessation.

• 가정간호학회지
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• 제7권1호
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• pp.39-57
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• 2000

This study was conducted to identify the current situation of home care nursing research and to propose future research in the area of home care nursing in Korea. The design was a retrospective descriptive study based on 171 studies. The studies were collected from nursing academic magazines, the national library web site and dissertations on home care. The data were classified according to the independent and dependent variables which were represented in the research title. The final category classification was defined by considering the research objectives and content as found in the 171 studies. Eight categories were created to describe the results of home care nursing research in Korea. They included: home care needs. home care services. home care costs. development of home care programs and equipment. management of home care services. effectiveness of home care services, development of an educational curriculum for home care, and recognition of home care services. Based on our research we have identified other future research areas that need to be developed such as community needs assessment, standards and guidelines for home care nursing, quality assurance and quality improvement for controlling home care quality, home care informatics. and a system of home care cost and ethics.

• The Journal of Asian Finance, Economics and Business
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• 제9권5호
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• pp.75-86
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• 2022

The service industry has been acknowledged as a critical part of mobile banking services in recent years. This study examines the impact of e-service quality and loyalty on the intention to use and use behavior of mobile banking services in Mongolia, a Central Asian country. As a result, based on past research, a conceptual model was suggested. This study comprises 209 completed questionnaires from young Mongolians who own a bank account and a smartphone. The data was collected based on convenience sampling, and it was analyzed with SmartPLS software using a partial least squares-structural equation modeling (PLS-SEM) technique. The findings indicate that system quality, interface design, and security assurance have a significant positive impact on service quality; service quality has a positive impact on loyalty. Moreover, the results reveal that service quality and loyalty have a significant influence on the intention to use mobile banking services. The findings of this study suggest that local or international banks and financial institutions in Mongolia should consider system quality, interface design, and security concerns as key successors to building perceived security quality to retain current mobile banking users and attract new customers.

• 한국정보시스템학회지:정보시스템연구
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• 제17권3호
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• pp.175-204
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• 2008

Ubiquitous computing is enhancing computer use by making many computers available throughout the physical environment without being noticed to the users. To facilitate successful adoption and diffusion of ubiquitous systems, it is important to find out the factors affecting their uses. Although researches related to ubiquitous computing have been vigorously conducted from the aspect of system and service provider, there have been very few studies that focus on the user's perspective. This study attempts to find out major factors which are dedicated to the development of ubiquitous systems and services and the relationships between these factors and user satisfaction factors. This study derived the specific factors that characterize ubiquitous services, such as ubiquity, contextual offer, user affinity, privacy, reliability, responsiveness, assurance, and empathy. We also considered service quality factors of ubiquitous services. Then these factors were combined with the Expectation Confirmation Theory (ECT) model and the path analysis was applied to find out the factors affecting user satisfaction and the intention to use the systems. The research findings indicate that ubiquity, contextual offer, privacy, reliability, and responsiveness affect the perceived usefulness. The perceived ease of use and confirmation were found to affect the perceived usefulness. The perceived usefulness, perceived ease of use, and confirmation fumed out to influence the satisfaction. It turned out that the result of this study on the relationship between the perceived usefulness and user satisfaction was identical with the findings in previous related ECT researches. We think this study makes two significant contributions to the development of ubiquitous services. First, this study provides basic implications for better ubiquitous services by considering important characteristics of ubiquitous systems as services. Second, this study also suggests important factors that need to be considered when ubiquitous service providers develop new ubiquitous services to improve user satisfaction and the intention to use the services.

• 한국IT서비스학회지
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• 제10권3호
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• pp.127-147
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• 2011

Business organizations today have sought management effectiveness and efficiency utilizing information technologies. In particular, small and medium-sized enterprises short of information resources tend to rely more on outsourcing for accomplishing their own information strategies. SaaS(Software as a Service) has recently become one of the powerful outsourcing alternatives. This study tries to identify the influence of the SaaS quality on the service performance and loyalty. A SaaS quality model is developed including tangibles, reliability, responsiveness, assurance, and empathy. Then they are hypothesized to have influence on the service performance defined as user satisfaction, individual performance, and organizational performance. Service performance is considered to have an impact on the loyalty to service. Findings from a survey to test hypotheses on the relationship among SaaS quality, performance and loyalty show these variables are significantly important to widespread adoption of SaaS.

• Journal of Communications and Networks
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• 제8권4호
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• pp.410-421
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• 2006

In this work, we propose an analytic framework for dimensioning the link capacity of broadband access networks which provide universal broadband access services to a diverse kind of customers such as patient and impatient customers. The proposed framework takes into account the flow-level quality of service (QoS) of a connection as well as the packet-level QoS, via which a simple and systematic provisioning and operation of the network are provided. To that purpose, we first discuss the necessity of flow-aware network dimensioning by reviewing the networking technologies of the current and future access network. Next, we propose an analytic model for dimensioning the link capacity for an access node of broadband convergence networks which takes into account both the flow and packet level QoS requirements. By carrying out extensive numerical experiment for the proposed model assuming typical parameters that represent real network environment, the validity of the proposed method is assessed.