• 한국항만경제학회지
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• 제30권1호
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• pp.57-71
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• 2014

항만이 선사를 비롯한 항만 이용자들에게 제공하는 정보는 업무 수행을 위한 필수적인 정보들로서 매우 중요한 가치를 지니고 있다. 따라서, 항만이 제공하는 정보서비스 역시 항만이 선사에게 제공하는 중요한 서비스 중 하나에 해당되나, 이와 관련한 연구는 매우 부족한 실정이다. 본 연구는 이러한 점에 주목하여, 항만물류 정보서비스의 만족도를 분석하는 것을 목적으로 수행되었다. 연구의 목적을 달성하기 위해, 선행연구를 바탕으로 16개의 평가항목으로 구성된 평가기준을 확립하고, 만족도의 수준을 일목요연하게 파악할 수 있는 만족도 지수체계를 구축하였다. 분석결과, 부산항 이용자들의 정보서비스의 만족도 지수는 61.9로 나타났다. 또한, 3가지 평가영역 모두가 63이하로 나타나, 정보서비스 전반에 관한 개선책 수립이 필요하다는 점을 지적하였다. 끝으로, 분석결과를 바탕으로 추적조사를 실시한 결과, 정보처리의 신속성과 통합된 정보의 제공의 측면에 있어, 부산항의 정보서비스가 취약점을 가지고 있는 것으로 나타났다.

• 한국중재학회지:중재연구
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• 제28권2호
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• pp.179-200
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• 2018

The purpose of this study is to investigate the effects of service training and arbitration support on superstore workers' work performance. The conclusion could be summarized as follows. First, as a result of Hypothesis 1 that service training and arbitration support for superstore workers would significantly affect the factor of workers' emotional labor, when surface acting of emotion and frequency of expressing emotions were the dependent variable, only arbitration support was positively correlated. When emotional diversity was the dependent variable, there was a significantly positive relationship with service training. Second, for Hypothesis 2 that service training and arbitration support for superstore workers would significantly influence the workers' job satisfaction, it was found that only organizational support was significantly positive when wage satisfaction was the dependent variable. When job satisfaction was the dependent variable, service training and arbitration support were significantly correlated positively. Third, for Hypothesis 3 that service training and arbitration support for superstore workers would significantly affect the service delivery level when service responsiveness was the dependent variable, service training and arbitration support were significantly positive. When service expertise was the dependent variable, there was also a significantly positive relationship with service training and arbitration. On the other hand, all the three independent variables-service training, organizational support, and arbitration support-showed a significantly positive relationship when the willingness and effort of service was the dependent variable.

• 산경연구논집
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• 제14권10호
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• pp.23-33
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• 2023

Purpose: This paper provides a literature review of both qualitative and quantitative research on service delivery in urban local authorities as portrayed in literature and offers more insight into the concept thereby developing and facilitating an improved understanding of service delivery and proffering strategies for improving service delivery in urban local authorities. Research design, data and methodology: The study adopted a desktop research methodology. Empirical and theoretical research and articles which are relevant to service delivery in urban local authorities are reviewed and analysed. Only secondary information gathered through those articles and research is used to analyse and build literature review on service delivery in urban local authorities. Results: a literature review of both qualitative and quantitative research on service delivery in urban local authorities as portrayed in literature proffering strategies for improving service delivery in urban local authorities. Conclusions: It is evident that service delivery is an area which needs more attention, especially in developing countries. The service delivery environment is also changing rapidly, calling for strategies to match such changes. This paper facilitates an improved understanding of service delivery, proffering strategies for improving service delivery in urban local authorities. These strategies are essential in improving service delivery challenges.

• 좋은식품
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• 통권10호
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• pp.62-65
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• 1972

• 대한간호
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• 제25권1호통권134호
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• pp.19-23
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• 1986

• 한국임상수의학회지
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• 제16권2호
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• pp.369-374
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• 1999

One hundred forty cows that have claw disorder have been used to study the association between lameness and reproductive disorders. Weak estrus owing to ovarian hypoplasia (41.4%) followed by follicular cyst (39.3%) was more frequent than any other disorders. Two hundred ninety-four cows have been used to study the association between lameness and calving to first service and calving to conception intervals depending on lactations, claw disease and floor conditions. And a comparison of number of services per conception between cows with lameness and cows free from lameness was carried out. The calving to first service intervals were significantly increased from average 78 to 102.5 days and calving to conception intervals were significantly increased from 109.6 to 150.6 days in cows with lameness. The calving to first service and calving to conception intervals were not significant different between lactations in cows with lameness. In comparison of calving to first service and calving to conception intervals in cows with lameness depending on claw disease and floor conditions, there was no significant difference. The average number of services per conception was increased from 1.73 to 2.57 in cows with lameness. Service numbers were more frequent during second lactation (3.0 services) but there was no significant difference between lactations in cows with lameness. Therefore, it is likely that the management of lameness is important factor on proper health control of cows and the cows with lameness show decreased fertility.

• 디지털콘텐츠학회 논문지
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• 제17권2호
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• pp.81-88
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• 2016

일반적인 빈발패턴 탐사 방법은 항목의 빈발도만을 고려한다. 그러나 유용한 정보를 추출하는 데 있어 빈발도와 더불어 고려해야 하는 것은 빈발항목이 아니더라도 연관된 항목이 주기적으로 함께 발생한다면 시기나 시간에 따라 관심의 중요도가 변화하는 것을 고려해야 한다. 즉, 시간에 따라 사용자가 요구하는 서비스의 중요도는 다르므로 각 서비스 항목에 대한 중요도의 값을 고려하여 마이닝 하는 방법이 필요하다. 본 논문에서는 서비스 온톨로지 기반으로 가중치를 이용한 서비스 빈발 패턴을 추출하는 마이닝 기법을 제안한다. 제안하는 기법은 시공간 상황을 기반으로 서비스의 중요도를 고려한 가중치를 부여하여 연관 서비스를 발견한다. 새롭게 탐사되는 서비스는 저장되어 있는 서비스 규칙과의 새로운 조합을 통해 사용자에게 최적의 서비스 정보를 제공할 수 있는 기반이 된다.

• 한국정보시스템학회지:정보시스템연구
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• 제19권4호
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• pp.1-24
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• 2010

Over the past three decades, services have become the largest part of most industrialized nations' economies but it is the least-studied part of the economy. One approach is to develop a general theory of service with well-defined questions, tools, methods, and practical implications of society. The purpose of this study was to propose a service systems model to systematically approach a service research. For this purpose, we conducted literature review about business model and extant service systems researches. Based on a literature review, we propose a service systems model that comprises value proposition, participants, shared information/knowledge, organizational capability, value network, and technology. Implications for practice and recommendations for additional research were discussed.

• 통상정보연구
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• 제8권3호
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• pp.323-341
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• 2006

The world industry structure is characterized as service economics concerned with key words of global, information and culture. Developed countries have expanded a value-added of service economics along with rapid growth of service economics. In this change of economic environment in the world, China have converted their strategy of an economic management into coping with the industrial structure of service in the 11th 5-year plan. The purpose of the paper, therefore, is to find out the new commerce strategy of China, and searching for the counter plan of Korea. Chapter 2 begins with the change of economic strategy in China and their cultural factors using service industry. Chapter3 deals with, from the basis of chapter 2, China's service export strategy to abroad and our counter plan that is able to export and expand Korean service and culture industry into China.

• 통상정보연구
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• 제9권2호
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• pp.87-101
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• 2007

This study developed seven assumptions to demonstrate the effect of personal innovation, social influences, service quality, mobility and accessibility on perceived usability, perceived convenience use and use intention using a technology acceptance model developed by Davis(1989), and the results are presented as follows: First, the assumption that personal innovation and service quality of mobile banking service will influence the perceived usability was adopted while the assumption that social influences will affect the perceived usability was rejected. Second, the assumption that mobility and accessibility of mobile banking services will influence the perceived convenient use was selected. Third, the assumption that the perceived usability of mobile banking service will influence use intention was rejected while the assumption that the convenient use will influence use intention was adopted. This study suggests that as personal innovation, service quality, mobility and accessibility have a significant influence on use of mobile banking, service providers should pay more attention to development of security programs and diversification of contents.