• 한국항공운항학회지
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• 제16권4호
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• pp.35-40
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• 2008

There are many studies indicate that human is one of the major contributing factors to the aviation accident. To this end, the Human Factor of pilots and in flight operations has been a popular subject to be studied, however, not of the air traffic controllers. Recently, some States have started studying Human Errors in Air Traffic Control field, removal of the potential errors in advance and prevention of the similar errors. This study analyzed Human Errors in air traffic control in terms of LOSA of airlines, which has been actively studied. This study will contribute to safe Flight Operation and Air Traffic Control.

• 한국항공운항학회지
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• 제15권4호
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• pp.45-52
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• 2007

This study testifies the proposition that in the case of high emotional organizational commitment, through employees perform surface acting, they feel high personal accomplishment. Data was collected from 158 flight attendants of two airlines in Korea. From the hierarchical regression analysis, we could conclude such as follows. First, emotional organizational commitment has a positive effect on surface acting. It means that because employees with high emotional organizational commitment accept organizational goals as theirs, they are willing to perform surface acting. Second, surface acting has a positive effect on personal accomplishment. It means that surface acting has a "positive" side as well as negative one. Third, according to above results, organizations should try to take measures to increase the emotional organizational commitment of flight attendants.

• 한국항공운항학회지
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• 제15권1호
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• pp.54-60
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• 2007

According to U.S. NTSB, from 1989 to 1992, Situation Awareness (SA) was a major factor causing 80% of all aircraft accidents in scheduled airlines. Therefore, the prevention of accidents through effective training in SA became a pivot in aviation safety. Furthermore, during the past 10 years, since all helicopter accidents in Korea were caused by the factors related to SA, an appropriate countermeasure has been required. This study, which uses survey data, examines various factors related to SA that could affect helicopter pilots. Recognition of and countermeasures for the factors in emergency situations were analyzed. The results show that, while the factors associated with SA and vigilance have lower correlations with each other, the factors associated with recognition, diagnosis, and generation and implementation of solutions have higher correlations with each other. Thus, the results demonstrate the need for better SA through educational training.

• 한국항공운항학회지
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• 제26권2호
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• pp.98-107
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• 2018

Recently, the airline industry has grown tremendously, and competition among airlines has intensified. Therefore, the importance of airline's service quality has been greatly emphasized. The human service provided by the airline is the biggest service the customer feels, so the customer orientation of the flight attendant is very important. The aim of this study was to identify the mediating effects of organizational commitment on the relationship among transformational leadership and customer orientation. As a results of the study, transformational leadership had positive significant effects on organizational commitment and job customer orientation. The results of this study imply that the organizational commitment play significant mediating role between transformational leadership and customer orientation.

• 한국항공운항학회:학술대회논문집
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• 한국항공운항학회 2016년도 춘계학술대회
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• pp.259-263
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• 2016

본 연구에서는 종사자의 핵심자기평가가 창의적 행동 및 서비스생산성에 미치는 영향에 대하여 분석해 보았으며 실제 대표적 서비스기업인 항공운송업 종사자들을 대상으로 한 실증분석으로 시행하였다. 연구 결과를 요약해 보자면 신경증을 제외한 핵심자기평가는 창의적 행동에 유의한 영향을 미치고 있으며, 창의적 행동은 또한 서비스생산성에 유의한 양(+)의 영향을 미치고 있음을 알 수 있다. 한편 인구통계학적 특성에 기한 차이는 자아효능감의 경우 나이가 적을수록 평균값이 높게 나타나고 있으며 나이가 많아질수록 적어지는 것을 볼 수 있다. 이러한 현상은 통상적인 것이라 볼 수 있겠으나 요는 이러한 현상을 극복할 수 있는 방안에 대해 강구할 필요가 있으며 주로 임금인상이나 복지증진 등의 유인책을 활용해 보는 것이 바람직하다 할 것이다. 한편 신경증과의 관계에서 봤을 때 26-30세 정도에 급격히 증가하는 점을 볼 때 이 시기에 업무 관련 시행착오 혹은 업무에 대한 과오 등에 대한 중압감이 작용하는 것으로 볼 수 있으며 이러한 중압감에 기하여 업무에 소극적이 되지 않도록 할 필요성이 제기된다고 하겠다.

• 한국항공운항학회지
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• 제23권2호
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• pp.75-83
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• 2015

Advanced countries in the aviation industry, especially the United States and European Union, develop and commercialize their own SBD system integrated with IT convergence technology, dominating the international market. Nevertheless, most of SBD technologies in domestic airports rely on other countries. It is imperative that internal airport operators introduce the Self Bag Drop system and produce, apply, and manage the most optimized SBD system for airports and airlines. Upon analyzing the tendency and operation of the SBD system utilized in leading international airports, this is conducted to address the possibility of the future implementation in domestic airports.

• 한국항행학회논문지
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• 제4권1호
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• pp.78-92
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• 2000

본 연구에서는 한국항공운송시장에서 소비자들이 항공사를 선택할 때 통상적으로 과거에는 크게 고려하지 않았던 "항공안전(Aviation Safety)"이라는 변수가 최근 빈번하게 발생한 항공사고로 인해 항공사를 선택하는 변수로서 큰 영향을 미칠 것이라는 가정하에 실증 분석하였다. 본 연구는 항공안전의 중요성은 물론 국적항공사들의 항공안전 의식강화와 정부의 항공안전 강화대책 수립에 큰 도움을 줄 것으로 기대한다.

• 한국항행학회논문지
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• 제16권3호
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• pp.553-561
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• 2012

본 연구는 관계마케팅 측면에서 고객에게 제공되는 관계효익의 개념을 중심으로 항공서비스에서의 관계효익 구성요소인 사회적 효익, 심리적 효익, 경제적 효익, 특별대우 효익이 장기지향성에 미치는 영향을 실증분석하였으며 이를 통해 항공사의 마케팅 전략 수립 및 시사점을 제시하는 것이 연구의 주된 목적이다. 분석 결과, 심리적 효익, 특별대우 효익만 장기지향성에 긍정적인 영향을 미치는 것으로 나타났다.

• 대한안전경영과학회지
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• 제10권3호
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• pp.63-71
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• 2008

This study was conducted with respect to the causal factors revealed through the investigation of the recent airlines aircraft crash accident which occurred while aircraft was on the climb-out or on the final approach. This study also highlighted the importance of flight deviation and exceedance occurrences in consideration of Flight Operational Quality Assurance Program(FOQA). Twenty airline pilots participated in the flight experiment to perform ten(10) sets of simulated approaches and landings. As a result, Twelve(12) kinds of deviation events were discovered. In this respect, The FOQA program must be fully implemented to prevent any flight safety incident under the auspices of the Korea domestic aviation community as well.

• 한국지역사회생활과학회지
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• 제27권1호
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• pp.109-120
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• 2016

This study aims to observe the brand personality of foreign airlines and analyze which brand personality best influences service experience satisfaction, price-value satisfaction, and reusing intention. Moreover, it attempts to determine if there is a difference in service experience satisfaction, price-value satisfaction, and reusing intention according to brand personality. A questionnaire was distributed to 1621 consumers; of these, 1500 were used for final data analysis. Results are as follows. First, a factor analysis was used to investigate the brand personality, and three factors were identified: confidence/competence, sophistication, and dynamic. Second, we investigated the influences a brand personality has on service experience satisfaction, price-value satisfaction, and reusing intention. The confidence/competence of a brand personality showed the greatest influence on service experience satisfaction, price-value satisfaction, and reusing intention. Also, price sensitivity satisfaction had the greatest impact on reusing intentions.