• 품질경영학회지
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• 제42권4호
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• pp.647-664
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• 2014

Purpose: The purpose of this study was to evaluate administrative efficiency of the Korean university and to identify the factors which may affect on the efficiency of universities. In addition, last purpose of this study was to compare correlation among administrative, research and education model. Methods: The collected data through Higher Education in Korea were analysed using DEA (Data Envelopment Analysis). Furthermore, in order to provide the better accurate results by removing the bias of the results, this paper implements Bootstrap DEA. It also analyzed the causes of efficiency by Tobit Regression after setting the dependent variable as a proposed efficiency score and compared correlation analysis results between other models. Results: The results of this study are as follows; First, the Korean universities showed low administrative efficiencies. Second, efficiency of national universities are higher than it of private universities. Finally, the administrative and research education model have statistically significant correlation. However, usually many Korean universities focus their resources on education performance such as employment and rates to attract new students than research performances. Conclusion: This study shows that the administrative efficiency positively affects both research and educational efficiency. Approximately 70% of the Korean universities needs to improve their administrative efficiencies and to pay attention to enhance their poor services, low-level performances.

• 보건행정학회지
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• 제15권3호
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• pp.17-39
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• 2005

Social solidarity, equity in financing, and efficiency in administration have been core issues in the development of Korean health insurance reformation since 1988. This study is to investigate the trend of administrative cost in Korean National Health Insurance from various aspects. For the analysis of administrative cost, the expenditures of each insurance society and the National Health Insurance Corporation are divided into 4 items of (1) insurance benefit, (2) administrative cost, (3) an agency provision accounts, (4) other expenses, and then they are reorganized. The analyses based on 5 types of the health insurance administrative cost showed that efficiency in administration has been improved generally. We, however, should consider qualitative aspects such as customer's satisfaction with health insurance administration, prompt service, control of unjust expenditure (unjust claims), and provision of medical service including health consultation in assessing efficiency of administration. And, in order to connect the administrative costs of health insurance with efficiency, we need to give a fundamentally new definition, which can contain elaborateness of expenditure in details including the structure and evaluation method of administrative costs. It may be necessary to develop new indicators or analyzing methods hereafter.

• Journal of the Korean Data and Information Science Society
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• 제21권5호
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• pp.983-997
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• 2010

This study is to explore the relationship between trust in local administrative organization and organizational performance. Local administrative organizations provide the citizens with administrative services. Heightening the organizational performance contributes the citizens' happiness and the stream of times through organizations' change. To provide high quality of administrative service to citizens, trust in organizations is more important than any other capital. The improvement of organizational performance needs through this social capital. Factors about trust variables and organizational performance variables are extracted through the theoretical discussions. To do the research, public servants in 7 local administrative organizations of Gangwondo were asked to do the survey about how trust in organizations affects organizationa performances. The results explain that trust variables are related to organizational performance, and the local administrative organization which is high in trust is high in organizational performance. Trust in local administrative organizations improves the organizational performance internally and the organization will obtain trust from the citizens externally.

• 디지털융복합연구
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• 제6권4호
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• pp.35-44
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• 2008

The development of IT has contributed a lot to enhancing administrative efficiency. In particular, it enabled administrative agencies to be able to upgrade the effects and efficiency of public services by saving unnecessary time, labor, and equipment that might surely occur in delivering routine services in repetition. As the concept of governance and knowledge-based administration assumes a pivotal value in the 21 century administrative innovation, sharing information among agencies is a key to building effective governance system. However, current extent of sharing information in public agencies is below the level of expectation and thus the need exists for the steps to making information shared more widely and effectively among public agencies. This paper gives a snap shot on the extant status of information sharing among public agencies and seeks ways to facilitate it from the perspective of electrical government.

• 한국컴퓨터정보학회논문지
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• 제11권5호
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• pp.299-310
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• 2006

본 연구는 지방행정구역의 개편의 일환으로 도시지역와 농촌지역이 통합을 이룬 도농복합 형태의 지역사회가 주민에게 제공하는 행정서비스가 주민 만족도 및 삶의 질의 제고에 얼마나 영향을 미치는가를 분석하기 위해 요인분석을 통하여 연구하였다. 전국 46개 도농통합시 중에서 1995년 1월 통합한 순천시, 광양시, 나주시 및 1998년 4월 자발적 통합을 이룬 여수시 등 전남지역 4개 도농복합 형태의 지역사회를 중심으로 주민들을 대상으로 경험적 조사를 통한 실증적 연구를 실시하였다. 본 연구의 대상은 도농통합 지역사회 주민 270명을 유효 표본으로 추출하여 설문을 실시하고 SPSSWIN 프로그램을 통하여 분석하였다. 요인분석 결과 지역사회 대주민 행정서비스의 만족도는 행정서비스의 형평성, 행정서비스의 대주민 대응성, 행정서비스의 능률성, 행정기관의 접근용이성이 중요한 요인으로 도출되었다.

• 정보화정책
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• 제31권1호
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• pp.83-99
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• 2024

본 연구는 선행문헌을 발전시켜 연구행정 효율성을 위해 '행정전산시스템 고도화'가 중요하게 조명되어야 함을 역설하고, 연구행정 자체 효율성에 대한 학문적 논의를 연장하고자 한다. 이에, 두 가지 연구 질문에 답하고자 하였다. 하나는 본 연구가 연구행정 효율성을 위해 주장하는 '행정전산시스템 고도화'에 대해 연구행정 담당자들은 어떻게 생각하는지에 대한 것이고, 다른 하나는 (외부관료)통제가 연구행정에 종사하는 행정인력의 직무소진에 미치는 영향이 어떻게 나타나는지 그리고 직무소진은 연구-행정 관계 및 신뢰에 어떤 영향을 주고, 궁극적으로 성과에 어떻게 영향을 미치는지에 대한 것이다. 인터뷰 및 설문을 통한 분석 결과는 다음과 같다. 출연연 현장의 인터뷰 분석을 통해, '전산시스템 고도화'는 현실적인 우려와 의심을 가지고 있음과 동시에 연구행정 효율화에 기여할 수 있는 가능성이 있음을 확인하게 된다. 또한 복잡한 문제가 얽혀있음도 보게 된다. '전산시스템 고도화'에 반대하는 입장에서는 전산보다는 제도·규정·문화 효율화가 먼저라는 의견은 일견 타당한 측면이 있고 숙고해야 할 매우 중요한 지적이라 판단한다. 한편 직무소진과 관련된 회귀분석을 통해 출연연 행정직에 대한 중앙정부 관료의 통제가 증가하면 직무소진이 커지는 경향을 실증적으로 보여준다. 이렇게 증가한 직무소진은 연구자-행정인 신뢰에 악영향을 주게 됨을 확인하고, 성과에도 안 좋은 영향을 주는 흐름을 보여준다. 이상의 논의를 통해 연구행정 효율성에 대한 학계 및 정부의 관심을 촉구하고자 한다.

• 한국산업보건학회지
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• 제27권1호
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• pp.1-12
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• 2017

Objectives: The major objectives of this study are to review the requirements for the advancement of occupational safety and health administrative organization and to propose measures to establish an Occupational Safety and Health Executive. Methods: The problems of occupational safety and health administrative organization in korea were examined empirically and cases of occupational safety and health administrative organizations in developed countries were investigated (United Kingdom, United States, Germany, and Japan). A plan for establishing an Occupational Safety and Health Executive was proposed over the short and medium term. Results: An occupational safety and health administration is characterized by a professional and technical nature, and even more so in modern society. Therefore the greatest value required by an occupational safety and health administrative organization is expertise. In addition, administrative values it requires include efficiency, specificity, independence, and activity. The Korean occupational safety and health administrative organization has a number of problems in terms of these values. The most appropriate way to realize these values is to establish an Occupational Safety and Health Executive. It is desirable to establish such an Occupational Safety and Health Executive in a phased manner taking into consideration its relationship with Korea Occupational Safety and Health Agency(KOSHA), including KOSHA's functional adjustment Conclusions: In order to solve the deep-seated problems in occupational safety and health administrative organization and to advance occupational safety and health administration in Korea, it is necessary to establish an Occupational Safety and Health Executive as a foundation for achieving an advanced industrial safety and health administration.

• 대한통합의학회지
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• 제5권2호
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• pp.51-62
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• 2017

Purpose : The purpose of this study was to identify the difference in roles between administrative staff and head resident officer in a university. In health care service design, the DACUM has been used to understand relationships between nurses and nurses' aides. Methods : Administrative staff and head resident officer's jobs were analyzed using DACUM. We organized a DACUM committee and workshop. The committee comprised of six members discussed their roles, duties, and task elements. Result : The DACUM for administrative staff consisted of 8 duties and 30 task elements, and for the head resident officer it consisted of 8 duties and 23 task elements. Conclusion : In conclusion, the role of the administrative staff and head resident is similar but different in terms of task elements. To increase job efficiency, it is important to separate roles and responsibilities in the job.

• The Journal of Asian Finance, Economics and Business
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• 제6권2호
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• pp.183-187
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• 2019

The paper aims to provide some recommendations to improve the operational capacity of the Tra Vinh Provincial Center of Public Administrative Services and to improve the effectiveness and efficiency of management in the State administrative agencies. The study on people's satisfaction towards public services of Tra Vinh Provincial Center of Public Administrative Services was conducted by collecting primary data of 300 people who used public services provided by this Center from September 2018 to November 2018. By using the multivariate regression method, the author found that there were a number of factors affecting people's satisfaction towards public services at the Center, including procedures, service fee, and attitudes of the staff, empathy, staff capacity, and trust. These factors had an impact on people's satisfaction towards public administrative services performed by staff officers from Tra Vinh Provincial Center of Public Administrative Services. Since then, the study has proposed policy implications to improve people's satisfaction on service quality at the Center such as: Develop a flexible charge mechanism of public services; Enhance the sense of responsibility of staff officers; Pay attention to improving administrative procedures; Establish trustworthiness to people; Pay attention to professional improvement; and Build up a friendly and respectful team of staff.

• Asia pacific journal of information systems
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• 제16권1호
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• pp.23-43
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• 2006

By far, numerous e-government projects requiring huge investments have been conducted in Korea to increase the administrative efficiency and improve the service quality via Internet. However, there's little research focusing on methods and techniques for analyzing and evaluating the projects either to economically justify the investments or to assess the quality of the system and of on-line services to citizens. The purpose of this paper is to suggest a set of factors to take into account for evaluating e-government portals and to empirically test the factors to provide useful implications for building such portals. Based on the literature reviewed, we constructed a research model that includes content, public service, community, design, technology, and portal's attributes as independent variables and the user's satisfaction and the administrative efficiency as dependent variables. A reliability test revealed that the evaluation factors proposed in the paper are sufficiently reliable, and a multi-regression analysis indicated that five hypotheses should be accepted. The findings of the study suggest that emphasis should be placed on public service quality and portal site attributes, among others, when implementing portals.