Abstract
Purpose : The purpose of this study was to identify the difference in roles between administrative staff and head resident officer in a university. In health care service design, the DACUM has been used to understand relationships between nurses and nurses' aides. Methods : Administrative staff and head resident officer's jobs were analyzed using DACUM. We organized a DACUM committee and workshop. The committee comprised of six members discussed their roles, duties, and task elements. Result : The DACUM for administrative staff consisted of 8 duties and 30 task elements, and for the head resident officer it consisted of 8 duties and 23 task elements. Conclusion : In conclusion, the role of the administrative staff and head resident is similar but different in terms of task elements. To increase job efficiency, it is important to separate roles and responsibilities in the job.
