• Journal of Information Management
• /
• v.38 no.3
• /
• pp.137-160
• /
• 2007

The purpose of this study is to examine the meaning and status of the current service of academic libraries in the aspect of its supporting roles for academic courses. The research methods include an examination of model cases from the U.S.A. and Hong Kong and also an electronic questionnaire survey of 32 academic libraries in Korea(67% response rate). With the result of the research analysis, this study aimed to provide optimal administrative plans in e-learning environment.

• Journal of Korean Library and Information Science Society
• /
• v.36 no.3
• /
• pp.189-211
• /
• 2005

The purpose of this study is identify users satisfaction for an academic library in order to investigate problems in academic library management and to create library development strategies. This study, also, includes relative functions between academic education and academic libraries. Research method for this study is occupied a survey for undergraduate students in K University Results of the survey can be regarded as users needs and can used for fundamental data and an assessment measure in order to develop an academic library operation plan.

• Journal of the Korean Society for Library and Information Science
• /
• v.43 no.3
• /
• pp.181-195
• /
• 2009

This study aims to perform an evaluation of the book services and academic information services provided by the major search portals of Korea and the United States. This study also investigates the relationships between search portals and academic libraries. The results of this study can be implemented for the development and improvement of the portals' book and academic information services. Users can refer to the results of this study in choosing services from search portals. The results of this study can also provide implications for the differentiation of academic library services.

• Journal of Information Management
• /
• v.38 no.2
• /
• pp.105-126
• /
• 2007

This study investigates the influences of the perceptions on the dimensions of the library service quality (library staff, supports for the service, library materials and information resources, and facilities and equipments) of academic library users on the customer satisfaction, importance of the services, and the loyalty (reuse intentions). Based on the questionnaires surveyed from 403 undergraduate students of the K University, it analyzed the data using SPSS 12.0. All four dimensions of the service quality influenced statistically on the customer satisfaction. The dimension of the support for the service, importance of the service, and customer satisfaction influenced statistically on the loyalty.

• Journal of Korean Library and Information Science Society
• /
• v.38 no.1
• /
• pp.107-134
• /
• 2007

This study focused on the survey of academic high school students' information needs and their information seeking patterns. On the basis of its results, this study suggested school library services and programs. To do this, this study collected its data through survey and interviews. Specifically, this study discussed 1) the types of academic high school students' everyday concerns and the ways to deal with them. 2) the types and characteristics of their preferred information sources, 3) the school library services and programs for satisfying their information needs.

• Journal of the Korean Society for information Management
• /
• v.27 no.4
• /
• pp.89-107
• /
• 2010

Open access journal has been one of the major academic information sources for researcherscharacterizing itself as free resource. Recently, as competition among academic information service provides becomes intense, open access journal also needs to enhance its service and expand information service function. This study aims to propose service features for next generation service of open access journals by analyzing service features of leading journal database services. As a result, four service features are suggested such as journal article components and multimedia features, expanded searching features, social service features and mobile information service.

• Journal of Information Management
• /
• v.30 no.4
• /
• pp.1-26
• /
• 1999

In this paper, the concept of digital library is presented on the basis of library's trend and advent of digital library. And this paper introduces Ajou University's academic in-formation service system as a epitome of digital library from the viewpoint of "user centered information service".

• Journal of the Korean Society for Library and Information Science
• /
• v.41 no.2
• /
• pp.135-159
• /
• 2007

The purpose of this study is to analyze the casual relationships of the service qualify, the satisfaction of the users, and the loyalty of the users on the academic libraries. The study develops a model and a hypothesis based on the previous researches, and testifies through multiple regressions and path analysis using questionnaires from 266 academic library users(undergraduate students and graduate students) in the C University. The result of this study is summarized as the following: the service qualifies of e-service, contents, and librarians significantly influences the satisfaction of the users-undergraduate students on the qualifies of library space/environment and contents, and graduate students on the qualities of e-service and librarian. The satisfaction of the users and the quality of e-service are the variables that influence the loyalty of the users. The quality of e-service is an important variable that influence both the satisfaction and the loyalty of the users in academic libraries.

• Proceedings of the Korean Society for Information Management Conference
• /
• 2006.08a
• /
• pp.93-100
• /
• 2006

The purpose of this study is to improve mobile service in academic libraries that can support the real-time need of users. This paper consists of the literature research, present status research, case studies and questionnaire survey. Based on the literature review, present status research, case studies and survey, the managerial plans to expand mobile service are suggested as four aspects - development of service types, expansion of the facilities and collections, marketing and evaluation.

• Journal of the Korean Society for Library and Information Science
• /
• v.47 no.3
• /
• pp.296-320
• /
• 2013

The primary purpose of this study is to understand academic library service as a brand and a set of brand offerings. Based on previous studies, the study has built a classification of three distinctive perceptual aspects of library services; perceptual aspect of the service, experiential aspect of the service, and functional aspect of service. Eleven measurement items and 45 questions that are subject to the items are studied and employed from previous studies, each of the items were allocated through Item Response Theory (IRT) test and cluster analysis to filter in items of substantial contribution to the constructs as well as filtering out less contributable ones. The study shows there are 27 effective items to understand and measure library service as a brand.