• Journal of Korean Society for Quality Management
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• v.50 no.1
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• pp.1-19
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• 2022

Purpose: The purpose of this study is to design a system for quality management and improvement of overall public services. Methods: Literature Review, Framework Design Method, Case Studies Analysis Results: Public Service Quality Management Principles, Definition of Public Services Quality Management Areas, Quality Management Guidelines, Service Quality Management Tools Conclusion: In this study, a study case of the public service quality management framework, which is a system that supports overall quality management and continuous quality improvement of public services, is presented. The management system was designed based on the existing research results and domestic and foreign cases of public service standardization, targeting the entire public service.

• Proceedings of the Korea Information Processing Society Conference
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• 2021.11a
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• pp.1349-1352
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• 2021

본 학술지는 기존의 공공 행정서비스에서의 복잡한 업무처리를 간단하게 처리할 수 있는 FAQ 형태의 챗봇서비스를 제안한다. 본 논문이 제안하는 주요 특징은 다음과 같다. 버튼, 대화, STT(Speech To Text)를 통한 사용자 기반 UI/UX를 제공한다. 딥러닝을 통한 Synonym, Typo를 검출하여 가장 높은 정확도의 Entity로 변환해준다. 이를 통해, 사용자는 해상물류 서비스를 이용하는데 있어 부담감을 해소하고 편리함을 얻을 수 있다.

• Proceedings of the Korea Information Processing Society Conference
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• 2021.11a
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• pp.1160-1163
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• 2021

DOOH(Degital Out of Home) advertisement market is developing steadily, and the case of use is also increasing, In advertisement market, personalized services is actively being provided with technological development. On the other hand, personalized services are difficult to be provided in DOOH and are p rovided by only personal information, not feelings. This study aims to construct personalized DOOH se rvices by using AI facial expression recognition and suggesting a solution optimized for interaction bet ween user and services by providing healing and advertisement.

• Proceedings of the Korea Information Processing Society Conference
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• 2023.05a
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• pp.703-705
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• 2023

본 연구는 대화 중 생체신호 데이터를 활용하여 감정 인식 분야에서 더욱 정확하고 범용성이 높은 인식 기술을 제안한다. 이를 위해, 먼저 대화별 길이에 따른 측정값의 개수를 동일하게 조정하고 효과적인 생체신호 데이터의 조합을 비교 및 분석하기 위해 차원 축소 기법인 T-SNE (T-distributed Stochastic Neighbor Embedding)을 활용하여 감정 라벨의 분포를 확인한다. 또한, AutoML (Automated Machine Learning)을 이용하여 축소된 데이터로 감정을 분류 및 각성도와 긍정도를 예측하여 감정을 가장 잘 인식하는 생체신호 데이터의 조합을 발견한다.

• International Journal of Internet, Broadcasting and Communication
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• v.13 no.3
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• pp.124-129
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• 2021

As the 4th industrial era is in full swing, the public's interest in related technologies such as artificial intelligence, big data, and block chain is increasing. As artificial intelligence technology is used in various industrial fields, the need for research methods incorporating artificial intelligence technology in related fields is also increasing. Evidence collection among digital forensic investigation techniques is a very important procedure in the investigation process that needs to prove a specific person's suspicions. However, there may be cases in which evidence is damaged due to intentional damage to evidence or other physical reasons, and there is a limit to the collection of evidence in this situation. Therefore, this paper we intends to propose an artificial intelligence-based evidence collection system that analyzes numerous image files reported by citizens in real time to visually check the location, user information, and shooting time of the image files. When this system is applied, it is expected that the evidence expected data collected in real time can be actually used as evidence, and it is also expected that the risk area analysis will be possible through big data analysis.

• Proceedings of the Korean Society of Computer Information Conference
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• 2020.07a
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• pp.253-255
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• 2020

기업 및 기관 데이터는 워드프로세서, 프레젠테이션, 이메일, open api, 엑셀, XML, JSON 등과 같은 텍스트 기반의 비정형 데이터로 구성되어 있습니다. 텍스트 마이닝(Textmining)을 통해서 자연어 처리 및 기계학습 등의 기술을 이용하여 정보의 추출부터 요약·분류·군집·연관도 분석 등의 과정을 수행울 진행한다. 다양한 시각화 데이터를 보여줄 수 있는 다양한 모델 구축을 진행한 후 민원 신청 내용을 분석 및 변환 작업을 진행한다. 본 논문은 AI 기술과 빅데이터를 활용하여 민원을 분석을 하여 알맞은 부서에 민원을 자동으로 할당해 주는 기술을 다룬다.

• Journal of Internet Computing and Services
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• v.24 no.5
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• pp.97-106
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• 2023

Citizens' demand for public CCTVs continues to rise, along with an increase in variouscrimes and social problems in cities. In line with the needs of citizens, the Seoul Metropolitan Government began installing CCTV cameras in 2010, and the number of new installations has increased by over 10% each year. As the large surveillance system represents a substantial budget item for the city, decision-making on location selection should be guided by reasonable standards. The purpose of this study is to improve the existing related models(such as public CCTV priority location analysis manuals) to establish the methodology foranalyzing priority regions ofSeoul-type public CCTVs and propose new mid- to long-term installation goals. Additionally, using the improved methodology, we determine the CCTV priority status of 25 autonomous districts across Seoul and calculate the goals. Through its results, this study suggests improvements to existing models by addressing their limitations, such as the sustainability of input data, the conversion of existing general-purpose models to urban models, and the expansion of basic local government-level models to metropolitan government levels. The results can also be applied to other metropolitan areas and are used by the Seoul Metropolitan Government in its CCTV operation policy

• Journal of Intelligence and Information Systems
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• v.29 no.2
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• pp.171-187
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• 2023

When a person's face is recognized through a recording device such as a low-pixel surveillance camera, it is difficult to capture the face due to low image quality. In situations where it is difficult to recognize a person's face, problems such as not being able to identify a criminal suspect or a missing person may occur. Existing studies on face recognition used refined datasets, so the performance could not be measured in various environments. Therefore, to solve the problem of poor face recognition performance in low-quality images, this paper proposes a method to generate high-quality images by performing image quality improvement on low-quality facial images considering various environments, and then improve the performance of facial feature point detection. To confirm the practical applicability of the proposed architecture, an experiment was conducted by selecting a data set in which people appear relatively small in the entire image. In addition, by choosing a facial image dataset considering the mask-wearing situation, the possibility of expanding to real problems was explored. As a result of measuring the performance of the feature point detection model by improving the image quality of the face image, it was confirmed that the face detection after improvement was enhanced by an average of 3.47 times in the case of images without a mask and 9.92 times in the case of wearing a mask. It was confirmed that the RMSE for facial feature points decreased by an average of 8.49 times when wearing a mask and by an average of 2.02 times when not wearing a mask. Therefore, it was possible to verify the applicability of the proposed method by increasing the recognition rate for facial images captured in low quality through image quality improvement.

• Journal of The Korean Association of Information Education
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• v.26 no.5
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• pp.341-352
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• 2022

The wave of a knowledge and information society led by AI, Big Data, and so on is having an all-round impact on our way of life. Therefore the Ministry of Education is in a hurry to strengthen Digital Literacy, including AI and SW Education, by improving the curriculum that can cultivate basic knowledge and capabilities to respond to changes in the future society. It can be seen that establishing a foundation for cultivating Digital Literacy through all subjects and improving basic and in-depth learning in new technology fields such as AI linked to the information curriculum is an essential part for future society. However, research on each content for cultivating Digital and AI literacy is relatively active, while research on teaching and learning strategies is insufficient. Therefore in this study, a CT-based Digital and AI teaching and learning strategy that can foster that was developed and Delphi expert verification was conducted, and the final teaching and learning strategy was completed after evaluating instructor usability and analyzing learner effectiveness.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2022.05a
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• pp.2-5
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• 2022

With the advent of deep learning and the rapid development of ICT (Information and Communication Technology), research using artificial intelligence is being actively conducted in various fields of society such as politics, economy, and culture and so on. Deep learning-based artificial intelligence technology is subdivided into various domains such as natural language processing, image processing, speech processing, and recommendation system. In particular, as the industry is advanced, the need for a recommendation system that analyzes market trends and individual characteristics and recommends them to consumers is increasingly required. In line with these technological developments, this paper extracts and classifies attribute information from structured or unstructured text and image big data through deep learning-based technology development of 'language processing intelligence' and 'image processing intelligence', and We propose an artificial intelligence-based 'customized fashion advisor' service integration system that analyzes trends and new materials, discovers 'market-consumer' insights through consumer taste analysis, and can recommend style, virtual fitting, and design support.