• Proceedings of the Korea Information Processing Society Conference
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• 2023.11a
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• pp.992-993
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• 2023

본 논문은 유아 질식사 사고를 예방하고 유아의 안전을 증진하기 위해 인공 지능(AI)을 활용한 아기 모빌의 개발과 적용에 관한 연구를 제시한다. 유아 뒤집기로 인한 사고는 아기의 안전에 심각한 위험을 초래하며, 이러한 사고를 예방하기 위한 새로운 접근 방식으로 AI 기술을 도입하는 것을 목표로 하였다. 본 연구에서는 AI 기술을 이용한 아기 모빌의 설계, 개발, 및 효과적인 적용 방안을 논의하며, 이를 통해 유아의 안전을 강화하고 부모들에게 편의성을 제공하는 방안을 제안했다.

• Information Systems Review
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• v.25 no.2
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• pp.31-56
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• 2023

As the COVID-19 pandemic is prolonged, non-contact work has increased, as well as the demand for automation of simple and repetitive questions and tasks with success of using them. Therefore, companies are attempting to expand the area of automated business and apply various technologies such as AI to complex and various business processes of E2E to provide automation of all business. However, the extension to Intelligent Process Automation (IPA) is still in its beginning stage so that it is difficult to find practical use cases and related solutions. In this aspect, it is safe to say that there is insufficient evidence for companies which have various and complex enterprise processes to make a decision about the adoption. In this study, to solve this problem, a Hyper Automation Platform (HAP) that consists of RPA, Chatbot, and AI technology was proposed. Moreover, an implementation method that can bring intelligent process automation using HAP, and practical use-cases were provided so that it makes it possible to review the implementation of the HAP objectively and comprehensively. This study is meaningful and valuable to check the feasibility of the Hyper Automation concept and to actively utilize HAP.

• KIPS Transactions on Software and Data Engineering
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• v.12 no.1
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• pp.41-50
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• 2023

Recently, as the Coronavirus disease 2019 (COVID-19) prolongs along with the development of artificial intelligence technology, a non-contact society has become commonplace. Many companies are promoting digital transformation and the activation of artificial intelligence introduction to respond to this which leads to dramatic increase of demand for Chatbot. In addition, a Chatbot has reached the point of processing business transactions from responding simple inquiries. However, it is necessary to develop an API to interface with the legacy system and there are many difficulties in connecting. To solve this, it is becoming important to establish a hybrid Chatbot environment through RPA interface. Recently, the combination of RPA and Chatbot is considered an effective tool for handling many business processes. But, there are many difficulties due to the lack of interface cases and the difficulty in finding a method to development them. This study suggests a method for building a hybrid Chatbot which is an interface Chatbot(Conversational UX) and RPA(Task Automation) from the perspective of hyper-automation based on actual development cases and review of literature review is presented, so that the interface method can be understood and develop more easily. Therefore, there are implications for actively using AI Chatbot for digital transformation.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2022.11a
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• pp.129-130
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• 2022

This study is conducted to identify improvements in the setting time estimation system through the Mock-up test of the finishing automation system and the setting estimation system. As a result of the study, it is necessary to adjust the spring strength of the setting time estimator and the diameter and length of the estimation needle so that the value of the hardness can be measured from 15HD to around 40HD.

• Journal of Convergence for Information Technology
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• v.12 no.1
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• pp.163-170
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• 2022

With the advent of the 4th Industrial Revolution, solutions that apply AI technology are being actively developed. Since 2017, the introduction of business automation solutions using AI-based Robotic Process Automation (RPA) has begun in the financial sector and insurance companies, and recently, it is entering a time when it spreads past the stage of introducing RPA solutions. Among the business automation using these RPA solutions, it is very important how accurately textual information in the document is recognized for business automation using various documents. Such character recognition has recently increased its accuracy by introducing deep learning technology, but there is still no recognition model with perfect recognition accuracy. Therefore, in this paper, we checked how much accuracy is improved when pre- and post-processor technologies are applied to deep learning-based character recognition engines, and implemented RPA recognition engines and linkage technologies.

• Smart Media Journal
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• v.10 no.1
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• pp.99-107
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• 2021

In addition to the 4th Industrial Revolution and Industry 4.0, the recent megatrends in the ICT field are Big-data, IoT, Cloud Computing, and Artificial Intelligence. Therefore, rapid digital transformation according to the convergence of various industrial areas and ICT fields is an ongoing trend that is due to the development of technology of AI services suitable for the era of the 4th industrial revolution and the development of subdivided technologies such as (Business Intelligence), IA (Intelligent Analytics, BI + AI), AIoT (Artificial Intelligence of Things), AIOPS (Artificial Intelligence for IT Operations), and RPA 2.0 (Robotic Process Automation + AI). This study aims to integrate and advance various machine learning services of infrastructure-side GPU, CDA (Connected Data Architecture) framework, and AI based on mass distributed Abyss storage in accordance with these technical situations. Also, we want to utilize AI business revenue model in various industries.

• Journal of Digital Convergence
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• v.19 no.7
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• pp.95-111
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• 2021

Despite the innovation of AI and Big Data, theoretical research bout the effect of AI and Big Data on market competition is still in early stages; therefore, this paper analyzes the effect of AI, Big Data, and data sharing on an entry firm by using game theory. In detail, the firms' business environments are divided into internal and external ones. Then, AI algorithms are divided into algorithms for (1) customer marketing, (2) cost reduction without automation, and (3) cost reduction with automation. Big Data is also divided into external and internal data. this study shows that the sharing of external data does not affect the incumbent firm's algorithms for consumer marketing while lessening the entry firm's entry barrier. Improving the incumbent firm's algorithms for cost reduction (with and without automation) and external data can be an entry barrier for the entry firm. These findings can be helpful (1) to analyze the effect of AI, Big Data, and data sharing on market structure, market competition, and firm behaviors and (2) to design policy for AI and Big Data.

• Knowledge Management Research
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• v.24 no.4
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• pp.153-176
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• 2023

Generative AI, especially conversational AI like ChatGPT, has recently gained traction as a technological alternative for automating customer service. However, there is still a lack of research on whether current generative AI technologies can effectively replace traditional human managers in customer service automation, and whether they are advantageous in some situations and disadvantageous in others, depending on the conditions and environment. To answer the question, "Can generative AI replace human managers in customer service activities?", this study conducted experiments and surveys on customer online reviews of a food delivery platform. We applied the perspective of the elaboration likelihood model to generate hypotheses about whether there is a difference between positive and negative online reviews, and analyzed whether the hypotheses were supported. The analysis results indicate that for positive reviews, generative AI can effectively replace human managers. However, for negative reviews, complete replacement is challenging, and human managerial intervention is considered more desirable. The results of this study can provide valuable practical insights for organizations looking to automate customer service using generative AI.

• Journal of the Korean Society of Industry Convergence
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• v.25 no.2_2
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• pp.247-255
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• 2022

Robot Process Automation (RPA) is a computer technology called Robotic Process Automation, a form of business process automation based on the concept of software robots or artificial intelligence (AI) walkers. In general, in traditional workflow automation tools, software developers design software that creates a set of actions to automate tasks and interfaces for the back-end systems using internal APIs or dedicated script languages. However, in RPA software, automation can be implemented by configuring an operating processor as if the general user is directly performing the task of the application. In other words, it can be said that it is a suitable development method for automating simply repetitive tasks rather than developing specific programs in which all necessary functions are implemented, as in general software development. Thus, this is more appropriate for configuring and automating RPA software in traditional manufacturing companies that are not easy to develop and apply smart factories or high-end AI software. Therefore, this research aims to analyze the requirements required at the actual manufacturing companies, focusing on the manufacturer's case in Changwon, Gyeongsangnam-do, called SinceWin Co., Ltd., and to examine the possibility of RPA software in the manufacturing companies by implementing actual RPA software that supports office automation. Through the research, it was confirmed that the actually implemented RPA software met the requirements of the company and helped manufacturer practice significantly by automating the parts that were worked error-prone and manually periodically.

• Journal of KIBIM
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• v.14 no.2
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• pp.25-34
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• 2024

This study proposes a new methodology to increase the flexibility and efficiency of the design data evaluation system by combining Building Information Modeling (BIM) technology in the architectural industry, OpenAI's interactive artificial intelligence, and ChatGPT. BIM technology plays an important role in digitally modeling and managing architectural information. Since architectural information is included, research and development are underway to review and evaluate BIM data according to conditions through program development. However, in the process of reviewing BIM design data, if the review criteria or evaluation criteria according to design change occur frequently, it is necessary to update the program anew. In order for designers or reviewers to apply the changed criteria, requesting a program developer will delay time. This problem was studied by using ChatGPT to modify and update the design data evaluation program code in real time. In this study, it is aimed to improve the changing standards and accuracy by enabling programming non-professionals to change the design regulations and calculation standards of the BIM evaluation program system using ChatGPT. In this study, in the BIM-based design certification automation evaluation program, a program in which the automation evaluation method is being studied based on the design certification evaluation manual was first used. In the design certification automation evaluation program, the programming non-majors checked the automation evaluation code by linking ChatGPT, and the changed calculation criteria were created and modified interactively. As a result of the evaluation, the change in the calculation standard was explained to ChatGPT and the applied result was confirmed.