• Knowledge Management Research
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• v.13 no.3
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• pp.55-77
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• 2012

Selecting promising technology is becoming more and more difficult due to the increased number and complexity. In this study, we propose hybrid AHP/DEA-AR method and hybrid AHP/DEA-AR-G method to evaluate efficiency of technology alternatives based on ordinal rating data collected through survey to technology experts in a certain field and select efficient technology alternative as promising technology. The proposed method normalizes rating data and uses AHP to derive weights to improve the credibility of analysis, then in order to avoid basic DEA models' problems, use DEA-AR and DEA-AR-G to evaluate efficiency of technology alternatives. In this study, we applied the proposed methods to clean technology and compared with the basic DEA models. According to the result of the comparison, we can find that the both proposed methods are excellent in confirming most efficient technology, and hybrid AHP/DEA-AR method is much easier to use in the process of technology selection.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.34 no.3
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• pp.123-133
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• 2011

The advanced planning and scheduling(APS) is an well known enterprise information system that provides optimal production schedules and supports to complete production on time by solving the complex scheduling problems including capacity and due dates. In this paper, we focused on the improvement of the APS that is already established on a real company. The existing APS had several drawbacks, thus utilization and satisfaction were very low. We performed the focused group interviews and the process analysis and could find that the end users and developers have various objectives and the frequently used functions are different. We applied the analytical hierarchy process(AHP) to converge opinions of them on quantitative data. The results show that it is necessary to enhance visibility, to improve user interfaces and response speed, and to reconcile the real business process and the APS's process.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.4
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• pp.191-204
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• 2009

It is essential to estimate and evaluate for user satisfaction and quality management of database system, understanding of user needs and quality characteristics. Based on ISO 25000 series, it was suggested, the first research, that 5 main quality characteristics, 21 sub quality characteristics and 48 internal quality characteristics. There are comparative significance methods of main quality characteristics, sub quality characteristics and internal quality characteristics but it is not easy to use directly quality model in database system industry field. Also, Considering time and cost in quality evaluation, it is impossible to evaluate 48 internal quality characteristics and its level of quality evaluation is not equal in accordance with integrity level of database system. By using AHP, this study presents selection method of quality characteristics in weight and possibility of application quality model.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.2
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• pp.595-601
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• 2018

The era of autonomous vehicles, which drive themselves and in whose operation the driver does not intervene, is fast approaching. The safety of autonomous vehicles can be guaranteed only if they recognize the road infrastructure. However, the road infrastructure consists of road safety facilities, traffic operation systems, and cross-sectional concerns, which include a variety of components, such as types, shapes, and sizes. Therefore, it is necessary to prioritize the road information. This study was conducted to select the priority with which the road infrastructure attributes should be acquired using the AHP (Analytical Hierarchy Process) method. The road infrastructure attributes were categorized into 2 levels, levels 1 and 2, which consisted of 3 and 26 types of attributes, respectively. As a result of the AHP analysis, it was found that the highest priorities of the road infrastructure are the road safety facilities, traffic operation systems and cross sectional concerns. Also, in level-2, the priorities of the safety barriers (road safety facilities), traffic signals (traffic operation systems), and the median (cross sectional) are the highest. Also, this study provides application examples of road infrastructure extraction with the Point Cloud. The results are expected to support the recognition of technology for autonomous vehicles.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.7
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• pp.391-401
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• 2020

The objective of this study is to prioritize the Total Quality Management (TQM) factors based on fuzzy Analytical Hierarchy Process (AHP) method in Vietnamese supporting industries. Through an in-depth literature review, eight criteria were identified. These criteria were then divided into 32 sub-criteria. The fuzzy AHP is used to determine the percent weightings of eight categories of performance criteria that were identified via a review of the quality-management literature. These criteria include management commitment, role of the quality department, training and education, continuous improvement, quality policies, quality data and reporting, communication to improve quality, and customer satisfaction orientation. An empirical analysis of the criteria of each stage using the fuzzy AHP methodology and the expert opinion of quality management are used to evaluate the percent weightings of the criteria and sub-criteria that are synonymous with TQM implementation. The results showed that management commitment is the most critical factor; among sub-criteria, supports and responsibilities of top management is the most important. The study also identified the rank order of critical success factors of TQM. The findings suggest a generic hierarchy model for organizations to prioritize the critical factors and formulate strategies for implementing TQM in supporting industries, as well as other industries in Vietnam.

• Journal of Korean Society of Transportation
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• v.32 no.2
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• pp.130-138
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• 2014

This paper assessed the weights of attributes in creating transit malls. The aim of the creation was classified as travel demand management and urban revitalization. The attributes were grouped into four aspects, or 4As: attraction, amenity, accessibility, and activity. These dimensions represented land-use, urban design, transport, and socio-cultural characteristics, respectively. The analytical hierarchy process was applied to explore the weights. Accessibility(52.7%), attraction(25.6%), amenity(13.7%), and activity(8.0%) were the order of magnitude in weights for the purpose of travel demand management, while attraction(36.1%), accessibility(30.6%), amenity(17.7%), and activity(15.6%) were that of urban revitalization. The multi criteria analysis also showed different size of weights in the sub planning attributes. These results indicate that the aimin implementingtransit malls should be differentiated and highlight that the combined land-use and transport plan is essential for the successful development. Car accessibility and socio-cultural characteristics are also understood as the important factors.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1990.04a
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• pp.355-364
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• 1990

In the classical research, technological forecasting was used in the field of substitution of a new technology product for a old in the developed countries. But in the developing or underdeveloped countries, more interested in the forecasting of technological level in certain industry than technological forecasting in certain product. This article shows the forecasting method of technological level by using a procedure of AHP(Analytical Hierarchy Process). With the historical data of the technological levels in the Korean Civil Aerospace(KCA) industry using AHP questionaire, the Gompertz curve was used to forecast the technological levels of KCA industry.

• Proceedings of the Safety Management and Science Conference
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• 2009.11a
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• pp.327-337
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• 2009

This paper intends to search factor affecting the selection of financial products by analyzing whether there is difference in the preference of individual financial products whose recognition of importance in the property of financial products in different, depending on the property of investors. The Analytical Hierarchy Process (AHP) is used to test the priority model. The study attempts to demonstrate how the model helps providing better decision choices in financial products.

• Korean Management Science Review
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• v.10 no.1
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• pp.41-58
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• 1993

This research analyzes the level of technological growth in Korean telecommunication industry and suggests a technology development strategy. Comparative analysis of technological growth with the advanced countries was performed based on a new technology classification scheme. Technology indices were calculated by applying Analytical Hierarchy Process(AHP). The result of the AHP was put into forecasting models to have a glimse of future growth pattern and to suggest a long-term development strategy for telecommunication technology.

• CRM연구
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• v.4 no.1
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• pp.19-34
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• 2011

Recently, companies have interests in the adoption and diffusion of customer relationship management(CRM). And, as information and communication technologies and Internet technologies proliferate, they also have interests in e-CRM, which implements CRMusing online communication channels. Until now, many researchers have tried to identify the success factors of CRM and evaluate their relative importance. However, only a few studies have dealt with the success factors of e-CRM. For this reason, we aim at identifying and evaluating the success factors of e-CRM in order to provide the companies with the guideline for preparing the implementation of e-CRM. Our study adopts analytical hierarchy process(AHP) as a tool for evaluating these factors because it has been widely applied and validated for a long time. Whereas prior studies have analyzed the success factors from the organizational and technological perspective, our study analyzes them from the functional perspective. As a result, we found that the companies should manage all the CRM components including analytic-operational-collaborative CRM in good balance. Also, we found that the sufficient support from CEO, the acquisition of good quality customer data, and theonline processing capability for responding customers' requests effectively are important for the success of e-CRM.