• International Journal of Quality Innovation
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• v.8 no.2
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• pp.20-31
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• 2007

Moral hazard and adverse selection often exist in asymmetric information environment. In this paper, quality investment decision problem is studied under moral hazard. A basic model for quality investment level decision is developed with the supplier as a principal and the buyer as an agent. And then we regard the supplier and the buyer's rational limitations to set up a model when the buyer's quality evaluation and processing activities are hidden. The model is optimized and the results under different backgrounds are discussed and compared. Results show that the buyer's quality evaluation level and processing level are mostly influenced by the supplier's quality assurance payment. Both the supplier and the buyer choose different quality investment levels under moral hazard because of the supplier's payment to the buyer in case of internal failure and external failure.

• Journal of Korean Society for Quality Management
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• v.45 no.4
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• pp.811-828
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• 2017

Purpose: In the meantime, studies on the measurement methods of service quality have mainly been conducted in views of the service recipients. In this study, we introduce a co-orientation model that compares the perceptions of service provider and recipient and examine the applicability in service quality field. Methods: In this study, we conducted a case study on the specific service called 'National R&D Project Plan Evaluation Service' to examine the applicability of the co-orientation model in the service quality field. Results: We could identify the phenomenon of how service providers and recipients perceive differently about specific services introduced in the case study. This study confirms that it can be used to identify problems in mutually oriented service quality activities and to take practical measures to improve them. As we have seen in this case study, the co-orientation model is expected to be of great help in exploring opportunities for quality improvement in the area of service quality. Conclusion: The service quality co-orientation model allows the service provider to distinguish between what they think of differently with the service recipient and what they have in common, so the service provider will be able to find the agenda of service quality improvement.

• Journal of Korean Society for Quality Management
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• v.26 no.3
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• pp.100-107
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• 1998

To evaluate the total quality activities is the most fundamental and critical process as one of the PDCA cycle. The quality award criteria such as Malcolm Baldrige National Quality Award and Deming Award can be a, pp.ied to the guideline for evaluating quality activities. We can identify several important factors for TQM by referring quality award criteria, but they don't suggest how efficiently implement TQM. In this paper, two methodologies are a, pp.ied to evaluate the TQM activities comparatively. One of them is the traditional scoring system (TSS) by analytic hierarchy process (AHP). TSS is the system which evaluates the performance of TQM by the weighted sum of critical success factors. Several quality award system are typical examples of TSS. The other is the efficiency measuring system (EMS) by data envelop analysis (DEA). DEA outperformed other alternative methods to measure the efficiency and it can be a, pp.ied to evaluate the TQM activities. The evaluation system by DEA can be named as EMS. The objective of this paper is to suggest a model called TAE (Total quality management Activities Evaluation), for evaluating TQM activities. In this model TQM organizations are classified into four types by considering TSS and EMS. Those types are high weighted sum and high efficiency type, high weighted sum and low efficiency type, low weighted sum and high efficiency type, and low weighted sum and low efficiency type. Therefore TQM organizations must not only make efforts to get the higher scores in terms of TSS, but also take necessary steps to enhance their efficiencies.

• Korean Journal of Construction Engineering and Management
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• v.1 no.1 s.1
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• pp.72-79
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• 2000

Design quality in constructed project is a primary consideration to achieve overall project objectives. It is not easy to evaluate the design quality because various factors are involved in the design process. This paper presents a new approach to improve the evaluation process of design quality In the construction project The evaluation model is developed to satisfy the requirement for implementing the ISO 9000 Quality Assurance Standards in the design process. It is assumed that design changes are resulted from the poor management of design quality. The model relates design changes to design quality management items. It assigns weight ratio to each design quality item to evaluate quantitatively Design Quality Index (DQI) is calculated to assess design quality based on the Objectives Matrix. A case study is performed to illustrate the practical implementation of the design quality evaluation.

• Journal of Korean Society for Quality Management
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• v.32 no.2
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• pp.77-92
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• 2004

It is difficult but very necessary to measure the productivity of container terminals as logistics service provider. It is meaningful to find the appropriate inputs and outputs of the logistics service delivery systems and to measure the relationship between these inputs and outputs. This study proposes a model of evaluating the efficiency of container terminals. The evaluation consists of three phases. First, DEA(Data Envelopment Analysis) phase, determines the efficiency score and weights of DMUs(Decision Making Unit). This phase performs through four steps : selection of DMU, selection of DEA model, determination of input and output factors, calculation of efficiency score and weights for each DMU. Secondly, CEM (Cross Evaluation Model) phase, is to calculate the cross-efficiency scores of DMUs. This phase performs through three steps: selection of CEM, determination of cross-efficiency score for each DMU and development of cross-efficiency matrix. Finally, average cross-efficiency analysis phase is to compute the average cross-efficiency score. The proposed model discriminates among DMUs and ranks DMUs, whether they are efficient or inefficient.

• The Transactions of the Korean Institute of Electrical Engineers A
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• v.52 no.12
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• pp.705-712
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• 2003

In this paper, we propose new unified methodologies of reliability and its cost evaluation in power distribution systems. The unified method means that the proposed reliability approaches consider both conventional evaluation factor, i.e. sustained interruptions and additional ones, i.e. momentary interruptions and voltage sags. Because the three voltage quality phenomena generally originate from the outages on distribution systems, the basic and additional reliability indices are summarized considering the fault clearing mechanism. The proposed unified method is divided into the reliability evaluation for calculating the reliability indices and reliability cost evaluation for assessing the damage of customer. The analytic and probabilistic methodologies are presented for each unified reliability and its cost evaluation. The time sequential Monte Carlo technique is used for the probabilistic method. The proposed DVL(Demand Varying Load) model is added to the reliability cost evaluation substituting the average load model. The proposed methods are tested using the modified RBTS(Roy Billinton Test System) form and historical reliability data of KEPCO(Korea Electric Power Corporation) system. The daily load profile of the each customer type in domestic are gathered for the DVL model. Through the case studies, it is verified that the proposed methods can be effectively applied to the distribution systems for more detail reliability assessment than conventional approaches.

• Korean Institute of Interior Design Journal
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• no.19
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• pp.121-127
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• 1999

The objective of this study was to criticize the model house of apartment and suggest a evaluation model which could be used as an effective tool. The evaluation model had been developed based on the theoretical framework suggested by previous results of research related on housing design, which comprised the following four components : 1) the paradigm of future home and life-style, 2) marketing effects of housing developer, 3) goals and principles of housing design and 4) results of user-preferences study, an evaluation model was suggested as a preliminary form which would be modified in detail after series of tests in the field. The evaluation model will be used to provide standardized criteria for the quality of model houses, and eventually help to improve the quality of apartment housing design by balanced information from theorist, user and developer.

• The KIPS Transactions:PartD
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• v.15D no.3
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• pp.387-398
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• 2008

Recently, an evaluation for information system performance analysis an investment effect quantitatively and qualitatively. So various performance evaluation methods are applied to overcome a limitation which is based on traditional investment returns. However a performance evaluation in public service only derives that a result which is qualitatively evaluated about evaluation domain is yes or no, the performance evaluation does not improve in quality of information system. So in this paper we improve existing performance evaluation methods in public service and add a quality evaluation and quantitative evaluation in the methods. Therefore we propose an integrated evaluation model which guarantees objectivity and reliability of evaluation result and which improves an information system. We consider a project object of an Administration Information DB Construction Project which is promoted in information-oriented project and derive an evaluation result which is applied reflection ratio and weight in each evaluation domain to show a validity of the proposed model.

• International Journal of Contents
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• v.11 no.2
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• pp.20-30
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• 2015

We propose a new method that specifies objective image quality factors by evaluating an image quality measurement model using random images. In other words, No-Reference variables are used to evaluate the quality of an original image without using any reference for comparison. 1000 portrait images were collected from a web gallery with votes constituting over 30 recommendation values. The bottom-up data collecting process was used to calculate the following image quality factors: total range, average, standard deviation, normalized distribution, z-score, preference percentage. A final grade is awarded out of 100 points, and this method ranks and grades the final estimated image quality preference in terms of total image quality factors. The results of the proposed image quality evaluation model consist of the specific dynamic range, skin tone R, G, B, L, A, B, and RSC contrast. We can present the total for the expected preference points as the average of the objective image qualities. Our proposed image quality evaluation model can measure the preferences for an actual image using a statistical analysis. The results indicate that this is a practical image quality measurement model that can extract a subject's preferred image quality.

• Journal of Korean Society for Quality Management
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• v.45 no.3
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• pp.427-445
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• 2017

Purpose: This paper provides a method to identify cost-effective standards by analyzing the relationships between certified company and standards. It also aims to provide a evaluation model to establish a certification portfolio strategy of institutions. Methods: By analysing the networks of certified company and certification standards, this paper developed an evaluation model of standards. The evaluation model uses an index(Certificated Standard Evaluation Index; CSEI) to assess the value of standards. Results: To verify the applicability of the evaluation model, the proposed model and the CSEL index have been applied to certification standards of Korean Standard Association. The results show that the evaluation model can effectively identify potential customers and thereby establish a certification portfolio strategy. Conclusion: The main contribution of this study is a provision of a new approach to certification portfolio strategy by evaluating the value of standards. The proposed model is expected to provide implications for the certification portfolio strategy.