• Journal of Digital Contents Society
• /
• v.15 no.4
• /
• pp.533-545
• /
• 2014

According to the evolving of IT technologies, the amount of data we are facing increasing exponentially. Thus, the technique for managing and analyzing these vast data that has emerged is a distributed processing system of big data. A quality evaluation for the existing distributed processing systems has been proceeded by the structured data environment. Thus, if we apply this to the evaluation of distributed processing systems of big data which has to focus on the analysis of the unstructured data, a precise quality assessment cannot be made. Therefore, a study of the quality evaluation model for the distributed processing systems is needed, which considers the environment of the analysis of big data. In this paper, we propose a new quality evaluation model by deriving the quality evaluation elements based on the ISO/IEC9126 which is the international standard on software quality, and defining metrics for validating the elements.

• Journal of Korean Society for Quality Management
• /
• v.36 no.4
• /
• pp.65-76
• /
• 2008

The purpose of this study is to contribute to escalation of a management quality of local public enterprise through integrating local public enterprise evaluation(LPEE) and Malcolm Baldrige Model(MBM). In order to achieve the purpose, I suggested that develop an integration model of LPEE and MBM criteria and use AHP(Analytic Hierarchy Process) as a technique posting weight value to criteria. Of two suggests, it is the former to date or discuss seriously. Therefore the integration model is redesigned for leadership/strategy category(leadership, strategy), management system category(customer management system, business management system, measurement/knowledge management system), and management result category(business result, customer satisfaction result, human resource management result, financial management result).

• Journal of Korean Society for Quality Management
• /
• v.47 no.3
• /
• pp.479-496
• /
• 2019

Purpose: The purpose of this research is to develop defense quality evaluation model in order to improve the problem of private sector quality evaluation model and propose the total integrated defense quality management model which enables to evaluate not only large defense industry, but also small-medium industry. Methods: This paper consider the characteristics on ISO 9001 Quality Management System, single PPM, PASS and defense quality and develop defense quality maturity model and index which enables to measure the current quality management level and characteristics and to evaluate operational characteristics in each maturity level for domestic defense industry. Results: From 176 DQMS certified defense industry, the defense quality maturity level is 68,2, C grade. The large defense industry shows, 80.9, A grade; medium industry 69.7, C grade; small-medium industry shows 54.1, D grade. Through the classified types of industries, the current level of quality management of defense industries was diagnosed and the areas to be supplemented for the total quality management were identified. Conclusion: Developed DQMI can be used as the basic information for spreading quality management activities in the defense industry by diagnosing the overall quality management of existing defense industries and quantifying the ambiguity of non-metric measurements and measurement standard that were presented as the threshold of the defense quality management system certification process.

• The KIPS Transactions:PartD
• /
• v.12D no.7 s.103
• /
• pp.993-1000
• /
• 2005

Recently, software quality evaluation based on ISO/IEC 9126 and ISO/IEC 14598 has been widely accepted in various areas. However, these standards for software quality do not provide practical guidelines to apply the quality model and the evaluation process of software product=5. And the qualify management in most software projects has been conducted by managing defects without applying the standards for software qualify. Thus, we present a quantitative quality evaluation approach of artifacts in the Component Based Development (CBD). Particularly, our evaluation approach allows most of the standard evaluation process and adopts a quantitative quality model which uses the weights of quality characteristics obtained through carefully selected questionnaires for stakeholder and Analytic Hierarchical Process(AHP). Moreover, we have also examined the proposed evaluation approach with applying the checklists for the artifacts of the CBD to a small-scale software project. As a result, we believe that the proposed approach will be helpful for acquiring the high quality software.

• Journal of Korean Society for Quality Management
• /
• v.31 no.3
• /
• pp.98-113
• /
• 2003

Kano model distinguishes three types of customer requirements, namely, one-dimensional quality, must-be quality, and attractive quality. There are a few methods for classifying a given customer requirement into one of the Kano's quality elements. However, the existing methods have a common limitation in that they are based on Kano evaluation table. Kano evaluation table is not always effective for the classification task, and suffers from a significant information loss. This paper proposes an alternative to Kano's evaluation table and a new classification scheme based on fuzzy set concept. The proposed method is illustrated using a case study on the ADSL service.

• Journal of Korean Society for Quality Management
• /
• v.33 no.2
• /
• pp.1-12
• /
• 2005

An extensive literature review has been made in this paper to build the evaluation hierarchy structure for the certification of electronic commerce services. In building the evaluation hierarchy structure, major candidate evaluation factors are selected by bench marking the various certification practices, including the Malcolm Baldrige award, ISO9000, and BSC(balanced scorecard) techniques. This paper deployed principal component analysis and factor analysis techniques to develop a statistically solid and systematic evaluation model. The final evaluation model, as presented in this paper as a model for the certification of electronic commerce services, produces a numeric score on the 100% scale, which can be served as a metric for the certification decision. The AHP technique was used in converting the various qualitative and quantitative evaluation values into a single measure for the certification decision.

• Journal of Korean Society for Quality Management
• /
• v.40 no.3
• /
• pp.381-393
• /
• 2012

Purpose: Considering various measurements for healthcare service quality, the purpose of this study is to examine measurement items for healthcare service quality (HCSQ) based on previous study and service quality evaluation institutions in the international community. Methods: The proposed research model was tested using measurement analysis, based on data collected from 387 respondents in the selected hospital with more than 500 beds in South Korea. Results: The results of the study shed insights about the relative importance of quality items as degree of improvements of care services tangible, safety, efficiency, and empathy. Also, the study provides new measurement model for healthcare service quality. Conclusion: Healthcare organization thrives to find the key factors for improving quality of care and service that meet customers' needs and expectations.

• The Transactions of the Korea Information Processing Society
• /
• v.2 no.2
• /
• pp.185-198
• /
• 1995

The development of automated quality evaluation tool is desperately needed to decrease the cost of maintenance, to measure quality of source program in developing course for the purpose of developing high quality software. Main goal in this paper is to develop the automated tool for software quality evaluation related with high quality and high reliability of software. In this paper, we proposed the four software quality model to evaluate software quality; functional -size model, understandability model, complexity model and object-oriented model. Also, we made a scanner and a parser to analyze the c and C＋＋ source program and to produce the metrics and function value. The measurement value is statistically analyzed for the distribution of the measurement value. we can extracted the characteristics of measurement value and this one is assisted to make scores of software quality evaluation. Finally, we made a software quality evaluation tool to support software evaluation activities.

• Journal of Digital Convergence
• /
• v.15 no.3
• /
• pp.55-64
• /
• 2017

This study identified the important categories and items about evaluation criteria of e-learning quality assurance by comparing evaluation criteria between Korea and France case. For deriving the conclusion, this research analyzed the Korea quality assurance case which is consist of success or failure for evaluation of quality assurance, and built the generic quality model of e-learning evaluation criteria. A generic model about evaluation criteria, categories, and item of e-learning quality assurance, which should be reflected on French quality criteria, were developed based on statistical approach. This research suggests a evaluation criteria which can be applied to African and Asian countries, that are related to AUF, as well as Korea. The result of this study can be applied to all organizations around the world which prepare for e-learning quality assurance, and at the same time it will be a valuable resource for companies or institutions which want to be evaluated e-learning quality assurance.

• Journal of Korean Library and Information Science Society
• /
• v.40 no.2
• /
• pp.243-265
• /
• 2009

The purpose of this study is to review recent studies on the service quality evaluation of digital libraries and to derive from research trends and several suggestions. Specifically, this paper compared and analyzed recent literatures on e-service quality evaluation of digital libraries in Korea with regard to service quality evaluation models and measure methodologies. Finally, this study offered two important suggestions. The one is the necessity of developing a standardized service quality evaluation model for digital libraries which is customized in korean environment and the other is establishment of development guideline of service quality evaluation for digital libraries.