• Title/Summary/Keyword: 6종서비스

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An effect on the Job-satisfaction and Service quality of the effect factor on Job-satisfaction of Family Restaurant Service Staff (외식업체 종사원의 직무만족 영향요인이 직무만족과 서비스품질에 미치는 영향)

  • 이형백;노진옥
    • Journal of Applied Tourism Food and Beverage Management and Research
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    • v.16 no.2
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    • pp.175-199
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    • 2005
  • Family Restaurant is a service business of a kind. The role of service operator is to improve a sales of service goods through maximizing the service value with customer satisfaction at the moment of MOT(moment of truth). Family Restaurant come to the great growth on the face of it. In future, it will place emphasis more and more on not hardware but software including service quality. The purpose of this study, therefore, is to research the effect on service quality of the job satisfaction of Family Restaurant's service staff. Data was collected from the employee who are working at Family Restaurant located in Taegu. The empirical research has been done over 50days from 1April, 2004 to 20May, 2004. In conclusion of empirical analysis, 4 hypotheses were significant among 7 hypotheses suggested in this study. The research showed as follows : First, the organic trait among the effect factor of job satisfaction perceived by Family Restaurant service staff showed positive influence on job satisfaction. Second, the personal trait among the effect factor of job satisfaction perceived by Family Restaurant service staff showed positive influence on service quality. Third, the official trait among the effect factor of job satisfaction perceived by Family Restaurant service staff showed negative influence on job satisfaction. Fourth, the organic trait among the effect factor of job satisfaction perceived by Family Restaurant service staff showed positive influence on service quality. Fifth, the personal trait among the effect factor of job satisfaction perceived by Family Restaurant service staff showed negative influence on service quality. Sixth, the organic trait among the effect factor of job satisfaction perceived by Family Restaurant service staff showed negative influence on service quality. Seventh, the job satisfaction of Family Restaurant service staff showed positive influence on service quality. Besides, the critical points of this study are as follows; First, we designated the subject of research to the employee of Family Restaurant only. Second, multi-situations(time, holiday) which can happen as service was offered, wasn't concerned. Third, as service quality was estimated by general service quality, the research in future should subdivide service quality more. I, finally, applied the pervious researches on job satisfaction and service quality in the employee of Family Restaurant. To extend more this research model in future, the variables like customer satisfaction should be added.

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A 4-Wavelength Optical Transceiver with Improved Characteristics using WDMs and OADMS (WDM 및 OADM으로 구성된 개선된 특성의 1310nm, 1550nm 대역 4파장 광중계기)

  • 이인재;이동길;최삼길;이유종
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2003.05a
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    • pp.406-409
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    • 2003
  • In this paper, a 4-wavelength optical transceiver system is designed and implemented by using TFF (thin film filter) type OADMs (optical add-drop multiplexers). In this new system, the wavelengths of 1510 nm and 1530 nm are used for uploa and download signals, respectively, as well as the wavelengths of 1550 nm and 1310 nm which have been utilized in a 2-wavelength optical transceiver systems. The 4-wavelength optical module show pass characteristics of -1.6 dBm, -1.7 dBm, -5.6 dBm, -5.8dBm for 1510nm, 1530 nm, 1550 nm, 1570 nm, respectively, with 1.2 dBm of input laser power. The isolation for characteristics of the optical module for all the wavelengths are less than -40dB, which is very acceptable for filed requirements.

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Implementation of Dynamic Situation Authentication System for Accessing Medical Information (의료정보 접근을 위한 동적상황인증시스템의 구현)

  • Ham, Gyu-Sung;Seo, Own-jeong;Jung, Hoill;Joo, Su-Chong
    • Journal of Internet Computing and Services
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    • v.19 no.6
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    • pp.31-40
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    • 2018
  • With the development of IT technology recently, medical information systems are being constructed in an integrated u-health environment through cloud services, IoT technologies, and mobile applications. These kinds of medical information systems should provide the medical staff with authorities to access patients' medical information for emergency status treatments or therapeutic purposes. Therefore, in the medical information systems, the reliable and prompt authentication processes are necessary to access the biometric information and the medical information of the patients in charge of the medical staff. However, medical information systems are accessing with simple and static user authentication mechanism using only medical ID / PWD in the present system environment. For this reason, in this paper, we suggest a dynamic situation authentication mechanism that provides transparency of medical information access including various authentication factors considering patient's emergency status condition and dynamic situation authentication system supporting it. Our dynamic Situation Authentication is a combination of user authentication and mobile device authentication, which includes various authentication factor attributes such as emergency status, role of medical staff, their working hours, and their working positions and so forth. We designed and implemented a dynamic situation authentication system including emergency status decision, dynamic situation authentication, and authentication support DB construction. Finally, in order to verify the serviceability of the suggested dynamic situation authentication system, the medical staffs download the mobile application from the medical information server to the medical staff's own mobile device together with the dynamic situation authentication process and the permission to access medical information to the patient and showed access to medical information.

Design and Implementation of MDEC module for CMCIS System (CMCIS 시스템을 위한 MDEC 모듈의 설계 및 구현)

  • Jung, Hyon-Chel;Kim, Tea-Koon;Kang, Dong-Won;Kim, Jea-Young;Kim, Se-jim;Cho, Sung-chil;Kim, Hong-Sam;Lee, Yong-Hee;Seo, Kwang-Suk;Park, Myeong-Chul
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2016.01a
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    • pp.125-128
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    • 2016
  • 본 논문에서는 다중 생체계측 장비를 CMCIS(Central Monitoring and Cardiology Information System) 기반의 통합 시스템에 연동하기 위한 MDEC(Medical Device Exchange Communication)의 설계 및 구현을 소개한다. MDEC은 6종의 계층장비의 신호를 받아 각 서버로 데이터를 전송할 수 있도록 설계하고 Linux OS을 포팅 하였다. 각 장비별 프로토콜에 대해 최소화된 기본 프로토콜을 정의하고 통신방법에 따라 UART 포트 혹은 USB 포트를 생체정보의 물리적 입력장치로 사용하였다. 호스트 서버와는 유무선 LAN울 통해 정보를 전달할 수 있게 하드웨어를 설계하였다. 본 연구의 결과는 CMCIS 기반의 통합 시스템을 구축하는 기반기술로 향후 효율적 의료서비스에 기여할 것으로 사료된다.

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A Study of limitation of Service Area by UWB transmission jamming in DMB System (DMB 시스템에서 UWB 전파가 서비스에 미치는 영향에 관한 연구)

  • Kim, Dong-Ok;Jung, Seung-Jong
    • 한국정보통신설비학회:학술대회논문집
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    • 2005.08a
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    • pp.141-145
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    • 2005
  • In this paper, UWB system did research about effect that interference effect with neighborhood single equipment or nearby group equipment gets In DMB service. 2.6425GHz satellite digital multimedia broadcasting service(SDMB) that electric wave interference special quality is contiguity frequency-band including interference of signal by unnecessary radiation level that is radiated in UWB system, and 3.4125GHz broadcasting relay net that is In-band frequency-band and interference effect degree that get in service did comparative analysis. SDMB system was BER $1{\times}10^{-4}$ that interference effect happens from 6.5m point and broadcasting signal reception is possible at 4m point. Also, it was BER $1{\times}10^{-4}$ that interference effect begins to happen from 5.0m point about center frequency 3.4126GHz and broadcasting signal reception is possible at 2m point. And, confirmed that UWB system of impulse method is less interference effect about 2 dB than UWB system of OFDM method, to electric wave of UWB system that is small output

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Distributed Objects' Grouping and Management for Supporting Real-time Service in CORBA Environments (CORBA 환경에서 실시간 서비스 지원을 위한 분산 객체의 그룹화 및 관리)

  • Sin, Gyeong-Min;Kim, Myeong-Hui;Ju, Su-Jong
    • The Transactions of the Korea Information Processing Society
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    • v.6 no.5
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    • pp.1241-1252
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    • 1999
  • It is proposed in TINA, the open information telecommunication network architecture, that the definition of object group which is collection of objects provides a decrease of complex networking and a facility of object managing by service executing of application on distributed computing environment. Based on a new distributed object group model[13] we have been researched according to TINA specification, this paper proposed the object group model with the scheduler object and objects management mechanisms that can support real-time services on CORBA. To do this, we described the definition of object grouping and the requirements to suggest the object group model supporting real-time service, designed the object group structure and functional components containing in an object group using James Rumbaugh's modelling[12], and showed a class diagram of components in an object group. This paper designed IDLs of an object group manager and scheduler among the components, and finally showed the procedures of management and service interconnections between objects in the different object groups vi ETD.

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Medical Service Variation of Urinary Incontinence Surgery and Uterine Polypectomy Using a Multilevel Analysis (다수준 분석을 이용한 요실금수술과 자궁폴립제거술의 의료서비스 변이)

  • Kim, Sang Me;Ahn, Bo Ryung;Kim, Jeong Lim;Lee, Hae Jong
    • Health Policy and Management
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    • v.30 no.1
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    • pp.82-91
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    • 2020
  • Background: This study investigates the influence factors of medical service variations using medical charge and the length of stay (LOS) for urinary incontinence surgery and uterine polypectomy. Methods: The National Health Insurance claims data and Medical Resource Report by the Health Insurance Review & Assessment Service in 2016 were used. Frequency analysis, one-way analysis of variance, and Bonferroni post-hoc tests were executed for each surgery. A multilevel analysis was executed to assess the factors to the medical charge and LOS for each surgery in patient, doctor, and hospital level. Results: Fifty-two point eight percent of urinary incontinence surgery and 87.1% of uterine polypectomy were distributed in general and tertiary hospitals. Among three levels, the patient level variation was 61.5% or 77.2% in medical charge and 93.9% or 96.3% in LOS, respectively. The doctor level variation was 29.6% or 22.6% in medical charge and 0.6% or 0.0% in LOS, respectively. The institution level variation was 8.9% or 0.2% in medical charge and 5.5% or 3.7% in LOS, respectively. Number of other disease and organizational type were main factors that affected the charge and LOS for urinary incontinence surgery and uterine polypectomy. Conclusion: Medical service variations of the urinary incontinence surgery and uterine polypectomy were the largest for the patient level, followed by doctor level for the medical charge, and the institution level for the LOS.

A Study on Analysis of Facility Design in Recreation Forest - With a Special Reference to Chonbuk Province - (자연휴양림(自然休養林)의 시설설계(施設設計)의 분석(分析) - 전북지역(全北地域)을 중심(中心)으로 -)

  • Lee, Chang-Heon;Park, Chong-Min
    • Journal of Korean Society of Forest Science
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    • v.85 no.2
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    • pp.158-171
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    • 1996
  • In Korea, 80,616 ha in 139 places have been designated as recreation forests by the end of 1994. Among these places, 64,547 ha in 76 places were designated in the national forest, 9,937 ha in 25 places were designated in the public forest, and 6,132 ha in 38 places were designated in private forest. Designs of 10 places and plans of 6 places in 14 places of recreation forest in Chonbuk province were compared and analyzed. The results are as follows: 1. Sixty four types of convenient facilities, 15 types of athletic facilities, 13 types of sanitation facilities, 22 types of education facilities were designed in 10 places of the recreation forest. 2. The material cost was the highest in construction costs in Waryong recreation forest. However, the labor cost was the highest one in construction costs in 5 places of recreation forest ; Dokyu-san, Hoimoon-san, Saesim, Seongsu, and Sokgeum-san And the total construction cost was much higher in private recreation forest than in both of national and public recreation forest. 3. Hoimoon-san was the only recreation forest which makes profit among 14 recreation forests in Chonbuk province. The uses of this recreation forest are increasing, and seasonal uses significantly fluctuate. 4. There are several problems for the public in enjoying these recreation forest places. The access to these places by public transportations is inconvenient. The time required for construction of many places are too long after they are designated as recreation forest, and the management of the established recreation forest is poor. 5. To improve the method of facility design in recreation forest, easy access to nature should be promoted such as recreation forest places and understanding of public concerning nature are needed. Recreation forest places themselves need to offer good facilities, and convenient access. And to make frequent use of recreation forest places, a system of information and excellent service to the public are strongly recommended.

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A Study on Fire Extinguishing Performance of Closed Type Water Mist Nozzles for Ship's Accommodation (선박 거주구역의 방호를 위한 폐쇄형 미분무 노즐의 화재진압성능평가 연구)

  • Kwark, Ji-Hyun;Kim, Young-Han
    • Fire Science and Engineering
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    • v.26 no.1
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    • pp.1-9
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    • 2012
  • Since accommodation, public space and service areas where people stay for all day occupy about 70% of a huge cruise ship, they have to be protected from the fire. International Maritime Organization has resolved that a water mist system should be equipped in this cruise ship according to SOLAS II-2 Reg. 10.6 and FSS code Ch. 7. The water mist system consists of mist nozzles, pressure vessels, section valves and pump unit etc. In particular, the water mist nozzles should be recognized by fire tests in accordance with IMO Res. MSC 265(84). In this study, the fire tests for cabin, corridor, public space and storage area have been conducted to develop the water mist nozzles appropriate to the regulation. Totally 5 types of nozzles were developed and have satisfied the whole performance requirements.

Analysis of the Gap Between Physician's Perceived Importance and Performance of Interpersonal Care (환자대면서비스에 대한 의사의 중요도 인식과 실천간 차이에 미치는 요인 분석)

  • Kim, Dong-Sub;Kang, Hye-Young;Lee, Hae-Jong
    • Health Policy and Management
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    • v.18 no.3
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    • pp.41-57
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    • 2008
  • To examine the gap between physician's perceived importance and performance of care and to identify factors associated with the gap. A self-administered questionnaire survey was conducted with 91 physicians working in a University hospital in Seoul. The respondents were asked about their perceived importance and actual performance of interpersonal care on a 5-point Likert-type scale, indicating a higher score as higher importance and performance. Interpersonal care was measured by questions modified from the Korean Standard Service Quality Index, which are grouped into 6 categories: basic services, extra services, reliability, courtesy, convenience, and tangibles. Multiple regression analysis was conducted to find out physician characteristics associated with the gap. All of the 6 interpersonal care categories showed lower performance than perceived importance. The respondents tended to have a worse performance than perceived importance as the number of patients per outpatient care session ($\beta$=-0.0204, p<0.05) and the need for customer satisfaction education increase ($\beta$=-0.2226, p<0.05). Female physicians ($\beta$=0.2336, p<0.05) and those with higher job satisfaction($\beta$=0.0096, p<0.05) showed a better performance than perception. Overall, it appears that lower quality of interpersonal care was delivered to patients than the desired level considered by the responding physicians. Based on the regression analysis results, it is suggested that reducing patient volume per session, fulfilling education need for customer satisfaction, and improving job satisfaction may contribute to reduce the gap between physician's perceived importance and performance of interpersonal care.