• Design Convergence Study
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• v.16 no.2
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• pp.223-238
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• 2017

Due to recent increasing of tour, leisure industries, customer's usage of service became more grouped and customer-to- customer interaction became more important. Under these service environment, it is easy to find cases of damaging other customer's service experiences by some customers who use service in selfish manner. Customers called 'Jaycustomer' usually happen in low frequency, but they are serious service failure because they can deliver bad service experience. It seems previous service design tools couldn't handle these cases enough. So it will be good to reinforce to handle these incidents. This study was based on the empirical insights of service design case study by using 'evil persona'. Literature review and survey were performed to find out proper servicescape for 'evil persona'. From analysis, the service environmental factors which affect frequency of negative customer-to-customer interaction were selected. Also, many cases of such negative behavior were gathered and sorted to find types and patterns which affected by selected service environmental factors.

• Korean Journal of Construction Engineering and Management
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• v.10 no.3
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• pp.83-91
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• 2009

Construction industry is a complex industry which should be invested with plenty capital, manpower and resources. Investment factors and inner and outer environmental factors should be managed systemically in terms with risk factors possible to occur. It maximizes the profit to establish construction management by managing risk systemically. While previous studies were executed with risk related to some special progress lively, studies about risk in managing construction company leave much to be desired. Therefore, this study examined risk in the whole construction management, showed the checklist and deduced the quantitative factors through questionnaire analysis from specialists. Also, priority and grade of construction management factors were evaluated by analyzing weight of construction risk factors.

• Korean Journal of Construction Engineering and Management
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• v.8 no.3
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• pp.87-96
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• 2007

Recently construction environment is being professionalized. oversized and diversified. Due to fluctuation of construction environment, the demand for the project of steel structure is ieased gradually and steel construction is needed the efficient quality management. The construction of steel structure which required a variety of sub-contractors, the progress of works and technologies are comprehensive of various risks and uncertain factors. But currently the construction of steel structure is conducted the risk management by perception and experience of constructors. Therefore, the analyzing factors of the risk and establishing the device are able to manage the quality management efficiently. In this study, we have conducted the interview of experts, polls and through the Analysis Hierarchy Process (AHP) for the scientific and systematic risk management. This paper will propose a plan for systematization of the construction of the steel structure.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2008.11a
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• pp.733-737
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• 2008

Construction supply chain management focused on materials in construction industry plays a critical role which controls the success and failure of a project. For the efficiency of construction supply chain management, the framework which provides project participants with the information originated from whole construction logistics steps without the omission and discontinuation of information flow is required. The new management framework that can support this environment is necessary because of setting up the complicated and distributed environment including logistics information management by intelligent equipment, co-working management with pre-framework legacy system and various devices(UMPC and PDA etc.) as the information confirmation and electrical transmission tool between the project participants different from former construction supply chain management environment while recently developing ubiquitous technologies such as RFID/USN and intelligent equipment to support logistics process. Therefore, the objective of this study is to introduce the concept of SOA (Service Oriented Architecture) as an alternative of effective information integration under the complex and distributed environment and to propose the SOA-based application model for building intelligent construction supply chain management framework.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.42 no.5
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• pp.681-688
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• 2022

According to a recent study, most construction companies in Korea do not manage risk effectively, and it is judged that the risk management system needs to be improved. In addition, most risk-related studies deal with risks from a macroscopic perspective, and there are few studies dealing with process risks at the project construction stage. Therefore, this study tried to suggest a risk response plan through analysis and classification of risk factors that may occur in retaining work among process risks. To this end, a workshop was held for risk experts to identify and analyze risks that may occur during the construction of retaining work for apartments. As a result of the study, it was expected that savings of KRW 4.97 billion would be possible in the 95 % confidence interval, and the maximum possible cost was reduced from KRW 15 billion to about KRW 10 billion. Based on the risk reduction ratio, it was found that risks that can be reduced without any special input cost, risks with large effects in response to risks, and risks with insignificant effects were found. Therefore, using the types and risk factors presented in this study as guides, it is expected that it will be helpful in successfully operating the project if an appropriate response strategy is prepared and systematically responded to the site conditions.

• Korean Journal of Construction Engineering and Management
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• v.25 no.1
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• pp.32-41
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• 2024

In the construction industry, not only safety accidents, but also various complex risks such as construction delays, cost increases, and environmental pollution occur, and management technologies are needed to solve them. Among them, process risk management, which directly affects the project, lacks related information compared to its importance. This study tried to develop a MATM tunnel process risk classification system to solve the difficulty of risk information retrieval due to the use of different classification systems for each project. Risk collection used existing literature review and experience mining techniques, and DB construction utilized the concept of natural language processing. For the structure of the classification system, the existing WBS structure was adopted in consideration of compatibility of data, and an RBS linked to the work species of the WBS was established. As a result of the research, a risk classification system was completed that easily identifies risks by work type and intuitively reveals risk characteristics and risk factors linked to risks. As a result of verifying the usability of the established classification system, it was found that the classification system was effective as risks and risk factors for each work type were easily identified by user input of keywords. Through this study, it is expected to contribute to preventing an increase in cost and construction period by identifying risks according to work types in advance when planning and designing NATM tunnels and establishing countermeasures suitable for those factors.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• autumn
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• pp.456-459
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• 2002

It is lately issued studies on EVMS(Earned Value Management System) throughout construction industry, which is management system integrating cost and schedule effectively. So identifying importance and circumstance of introducing EVMS, CPI(Cost Performance Index) and SPI(Schedule Performance Index), which are critical components on schedule introducing EVMS, calculate and it intends to analyze the trend and problem of cost and time throughout project management, applying various statistical data analysis method.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2001.10a
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• pp.39-42
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• 2001

에너지 산업 환경의 변화와 정부의 공기업 평가에 대한 대응책으로 시도된 대한석탄공사(KoCoal)의 균형성과관리(Balanced Scorecard, BSC) 프로젝트는 공기업의 가치제고와 조직원들에 대한 성과 평가의 신뢰성을 제고하기 위한 노력의 일환으로 추진되었다. 본 연구에서는 대한석탄 공사가 새로운 비전과 전략으로부터 균형 잡힌 성과 영역을 판별하고 각 성과영역의 주요성공요인(CSFs) 및 주요 성과지표(KPIs)를 개발하여 연계하는 과정을 제시하고, 균형성과관리 시스템을 조직구성원의 성과 평가와 연결하는 방법을 제안한다. 또한 대한석탄공사의 균형성과관리시스템의 기대효과를 제시하고 시행상의 문제점 및 개선방안을 모색한다.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1995.04a
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• pp.910-934
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• 1995

CASE 도구의 활용과 소프트웨어 개발 프로세스 수준과의 관계를 규명하기 위하여 국내 57개 기업이 91개의 정보시스템 프로젝트를 대상으로 한 실증적 연구를 수행하였다. 기업의 일반적인 특징과 CASE 도구의 활용정도, 소프트웨어 개발 프로세스 수준에 관한 자료를 획득하기 위하여 설문조사를 실시하였고, 연구 초점은 CASE 도구의 활용에 있어서 중요한 요인을 찾는데 있다. CASE 도구의 도입 형태와 소프트웨어 개발 프로세스가, 개발 생산성에 미치는 영향에 대하여 4가지 가설을 검정하였다. 검정결과 두 독립변수가 모두 개발 생산성에 유의한 영향을 미치는 것으로 나타났다. 또한 CASE 활용과 소프트웨어 개발 프로세스간의 교호작용이 확인되었다. 본 연구는 또한 CASE 도구의 활용과 소프트웨어 개발 프로세스 수준사이의 전략적 관계 격자를 제시하였다. 전략적 관계 격자는 CASE도구 도입 형태와 소프트웨어 개발 프로세스 수준이 정도에 따른 4가지 셀로 구성되어 있는데 개별 셀마다 각 기업의 정보시스템 환경을 고려한 효과적인 전략을 제시한다. 마지막으로 CASE도구의 활용을 위한 추후 연구방향이 제시된다.

• Proceedings of the Korea Information Processing Society Conference
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• 2007.05a
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• pp.209-212
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• 2007

소프트웨어 개발 초기 단계에서 소프트웨어 개발비용을 정확하게 예측하는 것은 프로젝트의 성패를 결정짓는 중요한 요소이다. 정확한 예측을 위해서는 빠르게 변화하는 개발 환경 및 기술 변화에 따른 변경 요인을 비용 산정 과정 시 반영시켜야 하며 이를 위해서는 비용 산정 과정 시 적절한 보정계수 선정과 보정계수 값 적용이 중요시된다. 이에 본 논문에서는 어플리케이션 유형 보정계수 개선을 위하여 어플리케이션 유형을 새로 분류한 후 AHP 기법을 적용하여 보정계수를 유도하였다. 또한 개발언어 보정계수 유도에서는 프로그래밍 언어 레벨을 이용하여 프로그래밍 언어별 보정계수를 새롭게 유도하여 보았다. 향후 연구 과제로는 새롭게 제안된 어플리케이션 유형 분류 및 보정계수와 프로그래밍 언어 레벨을 적용한 개발 언어 보정계수를 실제 데이터에 적용하여 비용 예측의 정확도가 얼마나 향상되었는지 검증하고자 한다.