• Proceedings of the Korean Operations and Management Science Society Conference
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• 2003.05a
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• pp.913-922
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• 2003

최근 디지털 기술의 발전은 금융산업에 커다란 변화를 가져왔다. 디지털 기술의 도입으로 다양한 금융상품이 출현하게 되었고, 업무 프로세스의 개선을 가져왔으며, 금융기관을 이용하는 고객의 채널을 다양화시켰다. 본 연구는 우선 온라인 금융에 있어 계좌이체, 온라인 대출과 같은 기본적인 기능과 계좌통합, 자산관리 등의 새로운 기능을 분류하고, 각 기능을 이용하는 고객들이 어떠한 서비스품질의 자원을 중요하게 고려하는지를 살펴보고자 하였다. 따라서. 온라인 금융을 기본적인 관점과 서비스 품질 관점의 두 가지 범주로 나누어 고객만족도 상승에 영향을 미치는 요인을 단계적으로 파악해 내는데 주안점을 두었다. 본 연구의 자료는 금융기관에서 온라인 금융서비스를 제공할 때 중요한 기능 서비스품질을 효과적으로 도출해 내는데 기초자료가 될 것으로 기대된다.

• Proceedings of the Korean Information Science Society Conference
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• 2004.04b
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• pp.448-450
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• 2004

소프트웨어 아키텍처는 소프트웨어 시스템 구축시 설계단계의 첫번째 부분으로 소프트웨어 개발시 중요시 되고 있다. 아키텍처 설계시는 비즈니스 목표나 품질 요구사항, 도메인의 특징과 개발 환경 등 여러 가지 사항을 고려해야하고 설계된 아키텍처를 검증할 수 있어야 한다. 그러나 성숙한 아키텍처가 아닌 경우 개발하고자 하는 시스템의 아키텍처 설계나 검증이 어렵다. 따라서 본 논문에서는 비즈니스 정보시스템에서 많이 사용되고 있는 아키텍처를 도출, 분류해보고, 품질 속성 만족 여부를 분석함으로써 비즈니스 정보 시스템 구축시 아키텍처들에게 아키텍처 참조 모델을 제공하고자 한다.

• Journal of Korea Port Economic Association
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• v.29 no.1
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• pp.1-22
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• 2013

Logistics service is one of the most frequently addressed competitive edges exercised by container terminals that face fierce competition. Many of researches have tried to assess the logistics service quality and attempted to propose the strategic ways to manage it. However, it has been known that quality is a multi-dimensional construct and not all quality attributes are viewed as equally important to customers. Each quality attribute has different implications for customer satisfaction. Timko (1993) has developed customer satisfaction (CS) coefficient based on Kano model. The CS coefficient is indicative of how strongly a service quality may influence customer satisfaction. This study attempted to identify the satisfying/dissatisfying quality factors using Kano model and CS coefficient. In so doing, several satisfying and dissatisfying quality attributes in logistics service quality were identified.

• Journal of Korean Library and Information Science Society
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• v.54 no.1
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• pp.115-142
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• 2023

The purpose of this study is to classify the quality attributes of service quality for the elderly in public libraries, derive satisfaction coefficients and dissatisfaction coefficients, and present the priority improvement of service quality. To this end, a survey was organized with 22 questions from LibQUAL+ for elderly users who use library in uiseong-gun, gyeongsangbuk-do. Quality factors for service were classified into three areas of LibQUAL+ based on the kano model, and the satisfaction index and dissatisfaction index felt by users for each service quality were calculated through timko's customer satisfaction coefficient. Based on this, a Potential Customer Satisfaction Improvement index (PCSI index) was obtained to determine how much user satisfaction can be improved when actual requirements are met. As a result of classification of quality attributes of service quality, it was classified into 9 attractive quality, 7 one-dimensional quality, 1 indifference quality, and 5 must-be quality. In the improvement ranking for service, the first place was 'making electronic resources accessible from my home or office', the second place was 'print and/or electronic journal collections I require for my work' and the third place was 'a library web site enabling me to locate information on my'. It is expected that the study results can be used to present quality factors that should be managed and improved first when providing services for the elderly.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.17 no.8
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• pp.691-697
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• 2016

Remanufacturing refers to restoring a used product to an acceptable condition for resale in the market of remanufactured items. In this paper, we deal with the acquisition price and remanufacturing decision for remanufacturing systems in the case where the demand for the remanufactured product in a single period is known and the return quantity of the used product is determined by its acquisition price. The quality of the acquired used product is categorized into two classes, high and low, through inspection and different qualities incur different remanufacturing costs. The probability that the acquired used product is categorized as high class can be a constant or random variable. We derive the expected total cost functions, obtain the optimal solutions, and interpret the managerial meaning of the optimal solution for each case. The sensitivity of the optimal solution with respect to the variation of the inspection cost and uncertainty of the quality of the used product is investigated through numerical examples.

• Information Systems Review
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• v.25 no.3
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• pp.27-41
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• 2023

Unlike the previous works focusing on the state-of-the-art methodologies to improve the performance of machine learning models, this study improves the 'quality' of training data used in machine learning. We propose a method to enhance the quality of training data through the processing of 'local grammar,' frequently used in corpus analysis. We collected a vast amount of unstructured corporate review text data posted by employees working in the top 100 companies in Korea. After improving the data quality using the local grammar process, we confirmed that the classification model with local grammar outperformed the model without it in terms of classification performance. We defined five factors of work engagement as classification categories, and analyzed how the pattern of reviews changed before and after the COVID-19 pandemic. Through this study, we provide evidence that shows the value of the local grammar-based automatic identification and classification of employee experiences, and offer some clues for significant organizational cultural phenomena.

• Survey Research
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• v.5 no.2
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• pp.71-90
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• 2004

The quality of statistics as a product is necessary to increase the competition of the nation. It will also improve the nation. In 2002 KNSO(Korea National Statistical Office) assessed 12 statistics produced by KNSO using 48 statistics quality evaluation indices. However, there are some difficulties in assessing the quality of the statistics correctly and in establishing policies for the improvement of the quality of statistics due to a lack of staff and organizations. Moreover there are insufficient statistics quality evaluation indices comparing main international organizations and developed countries. In this paper, we developed 81 statistics quality evaluation indices by revising and complementing the current indices of KNSO and divided these indices into 7 dimensions. These indices can be classified by dimensions or procedures, and also used according to statistics.

• Journal of Bio-Environment Control
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• v.31 no.4
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• pp.270-278
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• 2022

This study was conducted using deep learning technology to classify for 'Mihwang' peach maturity with RGB images and fruit quality attributes during fruit development and maturation periods. The 730 images of peach were used in the training data set and validation data set at a ratio of 8:2. The remains of 170 images were used to test the deep learning models. In this study, among the fruit quality attributes, firmness, Hue value, and a^* value were adapted to the index with maturity classification, such as immature, mature, and over mature fruit. This study used the CNN (Convolutional Neural Networks) models for image classification; VGG16 and InceptionV3 of GoogLeNet. The performance results show 87.1% and 83.6% with Hue left value in VGG16 and InceptionV3, respectively. In contrast, the performance results show 72.2% and 76.9% with firmness in VGG16 and InceptionV3, respectively. The loss rate shows 54.3% and 62.1% with firmness in VGG16 and InceptionV3, respectively. It considers increasing for adapting a field utilization with firmness index in peach.

• The Journal of the Korea Contents Association
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• v.12 no.7
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• pp.346-357
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• 2012

This study classified the various quality features of coffee shop by Kano model with customers' perspective. Also both satisfaction coefficient and dissatisfaction coefficient are calculated to analyse the relative influence of quality features on customer satisfaction. This study also dragged the potential customer satisfaction improvement index to scrutinize the quality improvement possibility for coffee shops. The analysis results showed that low price, luxurious interior, restfulness of table and chair, usability of wireless internet are belonged to the Attractive quality. On the other hand, cleanliness and hygiene, quality to price are identified as the One-dimensional quality. The current satisfaction level for both 'Caffe Bene' and 'Starbucks' are measured to draw the potential customer satisfaction improvement index. The result showed that low price and quality to price appeared to be the highest in its quality improvement possibility. The findings of this study help understanding the quality features to focus on and strengthening the competitiveness for coffee shops.

• Journal of the Korea Institute of Building Construction
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• v.22 no.5
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• pp.485-496
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• 2022

Modular construction projects offer advantageous over conventional construction projects in the area of quality control through factory production. However, as clear standards and definitions for quality control activities have yet to be not established, it is difficult to judge the appropriateness of the scale of quality control costs, and it is also difficult to classify quality control activities by process stage. Therefore, in this study, a method for classifying quality management activities based on activity standards was presented, in addition to a method for classifying quality costs according to the PAF standards to check how effective the costs and activities are for quality control in the future. The findings of this study can be used to define the quality management activities for each stage of the modular construction project in the future, and to develop a database of evidence to determine the appropriateness of cost distribution accordingly.