• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.10
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• pp.54-61
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• 2019

This paper reports a comparative review of the service quality attributes of Electronic Customs Clearance (UNI-PASS) by applying the Kano model, Timko's BW coefficients, and IGA model, as reported by Tontini et al. in terms of a service quality evaluation of electronic customs clearance as the comprehensive national customs administration information system. In addition, this study examined which quality attributes should be focused on to improve the service quality and enhance customer satisfaction using the electronic customs clearance service. The Kano, Timko, and IGA models were classified into the four common quality attributes: attractive quality, one-dimensional quality, must-be quality, and indifferent quality. Because the integrated approach was used, one-dimensional quality was included in the area for critical improvement, while the must-be quality was included in the area for intensive maintenance. In addition, the indifferent quality was included in the area of carefree, while the attractive quality was included in the area of competitive advantage.

• The Journal of the Korea Contents Association
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• v.20 no.6
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• pp.342-353
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• 2020

The purpose of this study is to identify priority factors for improving service quality of cosmetic stores in drug stores(DRS) and department stores(DES) and to provide basic data for improving service quality of cosmetic stores by analyzing the service quality based on the Kano model and the Potential Customer Satisfaction Improvement (PCSI) Index. As a result, most items of quality factors of cosmetic stores in both stores were evaluated as attractive quality factors. As a result of PCSI Index comparison, the quality factors of 'Reliability', 'Responsiveness', and 'Empathy' items for DRS and 'Empathy' and 'Reliability' items for DES had higher priority for improvement. That is, if these factors are improved, there is a high potential to improve customer satisfaction. Through this study, practical implications were provided by identifying service quality factor classification and priorities for customer satisfaction improvement of DRS and DES. This is expected to contribute to the guidelines for improving customer satisfaction in the future.

• The Journal of the Korea institute of electronic communication sciences
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• v.17 no.1
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• pp.85-90
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• 2022

This study presents a Real-Time Power Quality(:PQ) Evaluation methodology that reflects customer's load characteristics. Author determined PQ as [Ideal], [Measured], [Acceptable], and evaluated measured PQ between Ideal and Acceptable by using Ideal AHP. Author determined Load as Resistance, Electric Motor, and Electronics, and evaluated PQ reflect Load characteristics. As future studies, author has plan to study 1:1 matrix and overall PQ evaluation including year-based PQ.

• Proceedings of the Korean Society of Broadcast Engineers Conference
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• 2021.06a
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• pp.343-344
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• 2021

최근 영상의 활용도의 증가에 따라, 비정형 영상 데이터에 대한 양이 기하급수적으로 증가하였다. 디지털 영상을 획득할 시에 처리/압축/저장/전송/재생산 등의 과정을 거치면서 왜곡을 수반하게 되며 영상의 품질을 저하시키는 요인이 된다. 영상의 품질은 활용 결과에도 큰 영향을 미치기 때문에 품질이 저하된 영상은 분류를 하는 것이 중요하다. 하지만 사람이 수신된 모든 영상에 대해서 직접 분류를 하는 것은 많은 시간과 비용이 소요된다는 문제점이 존재한다. 따라서 본 논문에서는 사람이 인지하는 주관적인 영상 품질 평가와 유사하게 품질에 대한 평가를 위한 왜곡영상의 특징정보를 검출 및 분석하는 방안에 대해서 제안한다. 본 방법은 사람이 영상을 인지할 때 가장 많이 사용되는 요소인 색상에 대한 선명도, 블러와 노이즈에 대한 특징정보를 이용한다. 검출된 특징정보를 공간 도메인으로 변환함으로써 왜곡 영상별 특성을 분석하였다. 실험을 위해서 IQA 데이터베이스인 LIVE를 이용하였으며, 원본영상 및 5가지 유형의 왜곡영상으로 구성되어 있다. 실험결과 품질이 좋은 영상과 왜곡영상에 대한 특성을 검출할 수 있었다.

• The Journal of Bigdata
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• v.4 no.2
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• pp.61-71
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• 2019

Chemical Mechanical Planarization (CMP) process that planarizes semiconductor wafer's surface by polishing is difficult to manage reliably since it is under various chemicals and physical machinery. In CMP process, Material Removal Rate (MRR) is often used for a quality indicator, and it is important to predict MRR in managing CMP process stably. In this study, we introduce prediction models using machine learning techniques of analyzing time-series sensor data collected in CMP process, and the classification models that are used to interpret process quality conditions. In addition, we find meaningful variables affecting process quality and explain process variables' conditions to keep process quality high by analyzing classification result.

• KIPS Transactions on Software and Data Engineering
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• v.12 no.7
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• pp.295-302
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• 2023

Software requirements written in natural language may have different meanings from the stakeholders' viewpoint. When designing an architecture based on quality attributes, it is necessary to accurately classify quality attribute requirements because the efficient design is possible only when appropriate architectural tactics for each quality attribute are selected. As a result, although many natural language processing models have been studied for the classification of requirements, which is a high-cost task, few topics improve classification performance with the imbalanced quality attribute datasets. In this study, we first show that the classification model can automatically classify the Korean requirement dataset through experiments. Based on these results, we explain that data augmentation through EDA(Easy Data Augmentation) techniques and undersampling strategies can improve the imbalance of quality attribute datasets, and show that they are effective in classifying requirements. The results improved by 5.24%p on F1-score, indicating that handling imbalanced data helps classify Korean requirements of classification models. Furthermore, detailed experiments of EDA illustrate operations that help improve classification performance.

• The Journal of Bigdata
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• v.2 no.2
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• pp.87-93
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• 2017

The research on data quality has been performed for a long time. However, the research focused on structured data. With the recent digital revolution or the fourth industrial revolution, quality control of big data is becoming more important. In this paper, we analyze and classify big data quality types through previous research. The types of big data quality can be classified into value, data structure, process, value chain, and maturity model. Based on these comparative studies, this paper proposes a new standard, service quality of big data.

• Journal of the Korea Institute of Information Security & Cryptology
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• v.17 no.2
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• pp.29-40
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• 2007

The purpose of this research is to propose a method for scoring the quality of a fingerprint image using the local information derived from the fingerprint image. In previous works for the quality measuring, most of the quality scores are related to the performance of a matching algorithm, and this makes the quality result more subjective. The quality score of a fingerprint image proposed in this work is sensor-independent, source-independent and matcher-independent one, and this concept of fingerprint sample quality results in effective improvement of the system performance. In this research, a new definition of fingerprint image quality and a new method for measuring the quality are proposed. For the experiments, several sub-databases from FVCs are used and the proposed method showed reasonable results for the test database. The proposed method can be used in various systems for the numerous purposes since the quality scores generated by the proposed method are based on the idea that the quality of fingerprint should be sensor-independent, source-independent and matcher-independent.

• Proceedings of the Korean Information Science Society Conference
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• 2000.10a
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• pp.409-411
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• 2000

소프트웨어 제품의 품질을 보증하는 일은 매우 중요하며, 국제 표준인 ISO/IEC9126은 소프트웨어 품질 특성 및 측적 메트릭 표준을 제공하고 있다. 이때 ISO/IEC 9126에서는 소프트웨어를 프로그램, 절차, 규칙 및 관련문서로 한정하고 있기 때문에 데이터의 품질에는 적용할 수 없다. 본 논문에서는 데이터 품질 평가 및 제어를 위하여 오류 데이터 형태를 분류하고, 이를 기반으로 데이터 품질 특성을 추출한다. 추출된 데이터 품질 특성을 측정하기 위해, 오류 데이터를 품질 속성으로 하는 데이터 품질 특성을 추출한다. 본 논문에서 제시하는 데이터 품질 메트릭은 지식 공학(knowledge engineering) 시스템이 최종 사용자에게 제공하는 데이터나 지식의 품질 측정 및 제어에 기준이 된다.

• The Journal of Society for e-Business Studies
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• v.16 no.1
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• pp.17-34
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• 2011

Because the mobile services is composed of heterogeneous attributes, it is hard to find out customer's potential needs and more difficult to analyze customer's satisfaction factors toward mobile services. Therefore, this study approached this issue from a new viewpoint and applied Kano Model in analyzing customer's satisfaction and dissatisfaction factors toward mobile services. By using Kano Model, it tried to find out how differently customers perceive the mobile services. Firstly, we found out perception gaps of Korean and American customers toward mobile services. While Korean customers perceived most mobile services as indifferent service attributes, American customers perceived them as attractive service attributes. We could find main reasons of these perception differences from different national backgrounds and adoption rates of smart phones between two countries. Secondly, based on TRI scores, we categorized subjects into four groups and named as Pioneers, Explorers, Skeptics and Laggards. And then we examined the perception differences to mobile services among four groups. We found that there were no significant perception differences among four groups.