• The Journal of the Korea Contents Association
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• v.17 no.7
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• pp.455-477
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• 2017

The purpose of this study is to develop the service scales of festival quality. We derived five constituent factors, service quality measures of local festivals through the extensive literature review in Previous studies. We named these qualities "COKITQUAL" that is consist of Convenience, Information, Kindness, Operation, Corporeity. We conducted the empirical analysis for the participants in "Hwacheon Sancheoneo Festival" to verify the "COKITQUAL". As the result, Information, Kindness, Operation affected positively on Festival Satisfaction among all SERVQUALs. However, Convenience and Corporeity did not positively affected on the dependent variable. And then, Festival Satisfaction positively affected on on Behavior Intention. This study developed the Service quality concerned with local festivals which is crucial fundamentals to quantify Festival SERVQUAL through empirical study. The proper applications and usage of these newly introduced local festival qualities enable to acquire the sustainable competitive advantage in local festival.

• Journal of Information Technology and Architecture
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• v.10 no.4
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• pp.467-478
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• 2013

The necessity of research for EA service and performance is surfacing while nation-level and individual agency level performances utilizing Government-wide EA information. In this study, performance model for EA service has been developed categorizing characteristic elements of EA as service. And weight differences between quality items that constitute performance model have been calculated using AHP analysis method. To achieve the stated, SERVQUAL applied performance model for EA service has been developed working through logical reasoning and a broad range of theoretical studies concerning EA service. Moreover, relative weight differences between quality items that constitute the model have been calculated. The results of weight analysis find that importance differences between quality items in order of significance are as follows: EA administrator > EA information > EA education > EA policy > EA operating system. This study, as the nation's first research to graft the public-sector EA service onto SERVQUAL Model that is capturing remarkable attention, has considerable practical and theoretical implications.

• Journal of Korean Society for Quality Management
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• v.32 no.2
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• pp.59-76
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• 2004

It has been regarded as important in both academic and practical issues how to evaluate service quality. In addition international traveling will be growing due to increasing income and globalization. Thus, it is very important to measure the international airport's service quality properly. This study was conducted to identify the service quality factors which are utilized to measure international airport's service quality. According to the statistical analyses' results of this study, seven service quality factors and thirty two measurement items were found to evaluate international airport's service quality. They are some different from those which PZB(1988b) identified to measure service quality. This result implies that it is necessary to find the service quality factors reflecting the unique characters of the service organization when measuring service quality of a service organization.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2005.05a
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• pp.1083-1088
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• 2005

통신서비스의 QoS에 대한 관심이 증가하면서 서비스품질보증협약(SLA)의 중요성도 증대하고 있다. 통신사업자는 기업 사용자들의 QoS에 대한 요구수준을 만족시켜 주기 위해서 SLA의 제공을 확대하고 있으나, 여전히 통신사업자의 입장에서 SLA의 제공 내용을 설계하는 경향이 있다. SLA의 제공을 통해 달성하고자 하는 목적이 기업 사용자들의 통신서비스에 대한 서비스품질의 개선과 이를 통한 로열티 개선에 있다고 하면 이와 같은 접근과 시도는 앞으로 개선되어야 할 것으로 판단된다. 이와 같은 문제점을 극복하기 위해서 SLA의 제공과 관련, 기업 사용자에 대한 설문조사를 통해 요구사항과 개선방향을 파악해 보는 것은 현재 시점에서 SLA 제공 과정에서 적절한 시도라고 판단된다. 이에 본 논문에서는 SLA 제공과정에서 통신사업자가 고려해야 하는 사항에 대해 주로 서비스품질보증항목 (SLO), 측정(Measurement), 보상(Penalty) 등 SLA의 주요 구성요소 와 차세대 네트워크의 구축에 따라 향후 추가적으로 요구될 수 있는 요소들에 대해 점검해 보고자 한다. 이를 통해 QoS 보장에 대한 가장 유용한 도구로서의 SLA 제공의 활용성과 극대화를 기대해 본다.

• Journal of Korean Society for Quality Management
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• v.34 no.2
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• pp.77-97
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• 2006

Internal marketing has been suggested as the approach for service organizations to be service-and customer-oriented; and the issues of internal service quality has been one of topics widely discussed in the internal marketing literature. While previous studies have attempted to develop the instrument assessing the internal service quality, ISQB(internal service Quality battery) developed by Kang et al.(2002), compared to other instruments have received some attention given its rigorous approach to measure the internal service quality. However, it has been noted that the validity of ISQB does not appear to be thoroughly examined while the reliability of the instrument seems to be secured. The current study attempts to readdress the psychometric properties of ISQB through the replication of the instrument. The empirical testing including confirmatory factor analysis and correlational analyses show that the instrument is reliable and valid in terms of its discriminant and nomological validity.

• The Journal of the Korea Contents Association
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• v.9 no.10
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• pp.314-327
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• 2009

This paper studied the relationship between the quality of perceived service and the consumer satisfaction on IPTV which is on the increase in the number of subscribers as the representative of a convergence service of the communication and broadcasting. Using the measurement tools of five factors such as the perceived service quality, the accommodation of information techniques, the consumer satisfaction, the intention of continuous use and the users' intention to recommend to others, the empirical study on IPTV users was taken. The results showed that the perceived serviced service quality, usefulness and easy access to IPTV have strong effects on the use and the users, intention to recommend to others.

• 한국IT서비스학회:학술대회논문집
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• 2003.11a
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• pp.697-704
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• 2003

컴포넌트 기반 소프트웨어에서는 사용될 컴포넌트의 성능을 확인하는 것이 개발될 소프트웨어의 품질 확보를 위해 중요한 요소라고 할 수 있다. 기존의 컴포넌트 성능 측정 방법은 컴포넌트 모델이나 미들웨어에 종속적이며 그에 따라 소프트웨어의 개발환경이 변경될 경우 추가적인 비용을 필요로 하고, 웹 서비스 등을 이용하여 서비스의 통합이 이루어질 시에 유연하게 적용할 수 없다는 문제점을 가지고 있었다. 본 논문은 이러한 문제점을 개선하기 위한 한 가지 방법으로 미들웨어와 컴포넌트 모델에 종속되지 않는 컴포넌트의 성능 측정 방법을 제안한다. 이러한 방법을 이용하면 동일 기능을 수행하는 컴포넌트들에 대해 성능을 측정 비교할 수 있는 장점이 있다.

• Rubber Technology
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• v.3 no.1
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• pp.7-15
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• 2002

최근 일류화를 지향하는 선진제품의 경우 기본적인 기능 외에 저진동, 저소음화 및 작동감 향상 등을 고품질 고품위 고신뢰성 달성을 위해 자동차를 비롯한 대부분의 기계제품에 고무부품의 사용이 날로 증가하고 있는 추세이다. 이러한 고무부품을 대량 생산할 수 있는 도구(tool)로서 고무용 금형이 차지하는 비중은 대단히 크다고 할 수 있으며, 이 고무용 금형을 제작하는 금형제작용 설비의 종류, 제품에 적합한 금형의 마무리(다듬질, polishing) 및 측정, 고무용 금형의 종류와 가공의 영향, 금형가공이 생산성에 미치는 영향 등에 대하여 서술하기로 한다.

• Journal of the Korean Data and Information Science Society
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• v.22 no.4
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• pp.765-773
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• 2011

Today, as the number of applicants for admission decreases, competition among universities is deepening in Korea. Especially, the existence of local universities has led to intense competition to increase the enrollment rate of new students and reduce dropout rate. To survive in this competition, local universities are making various efforts; however, the primary problem is improving their educational service quality. In this study, we have developed a device to measure educational service quality which can be applied to the field of higher education, and factors that determine educational service quality are dragged through this device. In addition, this research identifies which statistically significant factors play a part in overall satisfaction and word of mouth effect, and interprets 29 quality attributes using importance-satisfaction transformed index.

• Journal of Korean Society of Archives and Records Management
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• v.12 no.1
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• pp.59-78
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• 2012

This study confirmed the structural concept and preliminary statements based on concept definition of archival service quality, conducted statistical analysis, and developed the service quality scale equipped with validity and reliability. Developing the scale is unique for pubic institutions and expected to play a practical role in presenting for each archive more effective operation method to enhance service quality by diagnosing its status and identifying the differences from other archives.