• Korean Journal of Construction Engineering and Management
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• v.10 no.4
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• pp.76-86
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• 2009

Recently automated construction system is attended in construction domains because of the increase of aged workers and the shortage of the experienced. So, the proportion of automated construction in Korea is expected to be getting higher from partially automated robots to full automation systems. However, it is difficult for the automated system to operate flexibly like the human based on various work condition. In the result, the higher the level of automation in the system is, the less efficient the automated system work in the site. So, it's necessary the development component design to compensate for the flexibility shortage of the system. Therefore, this study proposes the development process to component design suitable for automated construction system using QFD technique.

• Information Systems Review
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• v.17 no.1
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• pp.171-197
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• 2015

SNS provider's biggest interest lies in enhancing user satisfaction through user request analysis and developing services to induce continuous use of those devices. In particular, setting up management directions to develop SNS at maturity is important and it is also important to identify the functions which SNS users are pursuing for and identify what's considered unsatisfiable among the services currently provided in light of user expectations. To this end, this study further presents sociality quality and personal emotional quality reflecting the characteristics of SNS to the existing quality factors and expands to Expected Confirmation Model. This study further took into account of sociality quality and personal emotional quality reflecting the characteristics of SNS and approached to them from the perspective of quality in a comprehensive way, analyzed the degree of impact on recognition factors, and presented the factors that had an impact on the satisfaction with usage and intention to use continuously.

• Journal of Korean Society for Quality Management
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• v.29 no.4
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• pp.161-169
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• 2001

Recently, the quality of residential space is emphasized much more than ever. This is caused by various changes of social environment. Those users, i.e. the occupants, seemed very sensitive to any changes of their environment. Therefore many producers (construction companies) need to be concentrated on the occupant's needs, and try to apply those needs to their design of products(apartments). This study aims to design the POE(Post Occupancy Evaluation) categorization methodology with QFD application. Therefore QFD performed to produce much tailored occupant's needs as a transformation of technically processed value. For this purpose, categories were experimented for a pilot project of POE. As a result, it showed a possibility and need of accuracy and maturity for the design of POE in its categorization.

• Journal of Korean Society for Quality Management
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• v.51 no.4
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• pp.701-713
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• 2023

Purpose: The primary purpose of this study is to integrate text mining and Quality Function Deployment (QFD) to automatically extract valuable information from customer reviews, thereby establishing a QFD frame- work to confirm genuine customer needs for New Product Development (NPD). Methods: Our approach combines text mining and QFD through topic modeling and sentiment analysis on a large data set of 56,873 customer reviews from Zappos.com, spanning five running shoe brands. This process objectively identifies customer requirements, establishes priorities, and assesses competitive strengths. Results: Through the analysis of customer reviews, the study successfully extracts customer requirements and translates customer experience insights and emotions into quantifiable indicators of competitiveness. Conclusion: The findings obtained from this research offer essential design guidance for new product develop- ment endeavors. Importantly, the significance of these results extends beyond the running shoe industry, presenting broad and promising applications across diverse sectors.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2004.05a
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• pp.479-482
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• 2004

This paper proposes a new framework for variability analysis in QFD. The proposed framework considers the uncertainty of the information contained in the house of quality chart and analyzes the variability resulting in the outcome. A new framework provides a dominance index and a difference index for each pairwise ECs. The indices are helpful to evaluate priorities of each pairwise EC.

• Proceedings of the Korea Technology Innovation Society Conference
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• 2000.05a
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• pp.260-277
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• 2000

최근 미국의 모토롤라(주)에서 시작된 6 시그마(Six Sigma) 경영이 우리나라의 기업들에게 큰 관심의 대상이 되고 있다. 이 논문은 6 시그마 중에서 설계 및 개발분야에 사용되는 6$\sigma$ 설계(Design for Six Sigma: DFSS)에 관하여 고찰하여 보는 논문이다. 6 시그마에 관한 많은 이론이 나와 있으나 아직 DFSS에 관해서는 매우 미약한 편이다. 이 논문에서는 먼저 DFSS의 정의, DFSS 프로세스의 단계, DFSS의 로드맵 등을 먼저 다루고, 다음으로 DFSS에서 사용되는 각종의 과학적 관리기법들(품질기능전개, Scorecard, FMEA, TRIZ, 다구찌설계 등)에 대하여 간단히 기술하기로 한다. 마지막으로 DFSS의 실무적용방법을 제안한다.

• Journal of the Korean Society for Precision Engineering
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• v.23 no.5 s.182
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• pp.7-14
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• 2006

• Journal of Korean Society for Quality Management
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• v.44 no.2
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• pp.451-466
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• 2016

Purpose: This study was to identify customers' demands in railway services system and then to seek the way to satisfy the customer expectations. Methods: We suggest a Quality Function Deployment(QFD)-based approach comprised of three stages. In first stage, SERVPERF survey was carried out to assess current positions of customer expectations in the market. Then, factor analysis was incorporated into SERVPERF to classify customer expectations for the house of quality. In the second stage, the analytic network process was used to prioritize the importance of the customer attributes. Finally, QFD was performed utilizing customer attributes and their weights. Results: The QFD identified the most important customer expectations as: accident prevention, swift reaction to accident, on-time arrivals and departures of the train. It also shows that driving capability, equipment for safety, and training for disaster are the most critical technical requirements. Conclusion: The results are useful for identifying the customers' demands in railway services systems, and they can contribute to the service quality and customer satisfaction.

• Journal of the Korea Safety Management & Science
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• v.2 no.4
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• pp.113-124
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• 2000

First, in order to improve selecting method of quality characteristic level desired by customers, S/N(Signal-to-Noise) ratio of Taguchi in larger-the-better characteristics was applied. Second, the Matrix classification standard of ACE(Attribute Categorization Evaluation) is presented using KANO model on difference analysis of importance and satisfaction through questionnaire from customers. This is for reflecting the diverse EC which customers want in EC quality sufficiently. Also, establishing sales point will be helpful in business strategy through presenting types that are able to decide planning quality. Third, the important measure of EC about correlation among quality characteristics and a new weight of EC are calculated depending on importance of EC and the weight of customer attribute and materials of relationship matrix through correlation matrix analysis.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2000.04a
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• pp.704-708
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• 2000

6 시그마는 기존의 많은 방법론을 통합하고, 대상범위를 확대하여 조직적 활동, 전사적 활동으로 유도하는 체계성을 가지고있는 것으로 기존의 품질경영 기법과 완전히 다른 것은 아니다. 따라서 6 시그마를 효과적으로 도입하기 위해서는 기존의 기법이나 방법들이 바탕이 되어야 한다. 국내 기업들이 많은 초기비용을 투입하여 6 시그마를 적용하는 것은 프로젝트수행으로 인한 기대효과 때문이지만 기존의 방법이나 기법들을 무시하고 처음부터 다시 시작하는 것은 인력이나 장비운용의 비효율적인 부분이 적지 않고, 그에 따른 비용낭비도 적지 않게 발생하고 있다. 이 논문에서는 6 시그마 프로젝트 선정에 기존의 신제품 설계에 주로 적용해 오던 품질기능전개와 효율성 평가에 적용되어 오던 DEA를 어떻게 적용시킬 수 있는지를 알아보고자 한다.