• Journal of Korean Society of Transportation
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• v.25 no.1 s.94
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• pp.81-91
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• 2007

Incheon International Airport (IIAC) has been named "best airport worldwide" according to the AETRA Passenger survey Program that was jointly administered by Airports Council International (ACI) and the International Air Transport Association (IATA) in 2005. This paper identifies eight dimensions underlying the overall service qualify in passenger terminals. These eight elements were found from literature reviews through relevant documents. The research explains the linkage between the overall satisfaction with IIAC and five services that influence that satisfaction. The five services are the following: service quality of passenger terminals, commercial facility services, easy access by transportation, service quality of the airlines, and contributions to the community by IIAC. The data envelopment analysis (DEA) designed by Cook and Kress (CK Model) was used to maximize the efficiency of commercial facility services, easy access by transportation, service qualify of the airlines, and contributions to the community by IIAC because the model best provided practical plans for a more competitive airport. This paper has three significant results. First, it includes research of passenger terminal-oriented service quality. Second, the author researches service qualify focusing on a three-cornered relation among passengers, airline employees, and IIAC. Third, the paper contains research of service quality focusing on IIAC's employees.

• Journal of Navigation and Port Research
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• v.36 no.1
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• pp.59-67
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• 2012

This study shows how the logistics capability of container terminal impacts with service quality and customer response. Result of this study would be utilized in marketing strategy for container terminal. Sample design is based on shipping companies which are registered in Korea Shipowners' Association and Korea Shipmanagers' Association from Dec. 5 through 23 in 2011. And total of 243 questionnaires are collected through a personal visit. The result of empirical analysis, management capability of logistics capability factor which have an effect on service quality and customer response is the biggest influence to them. At the same time, Sympathy of service quality factor which have an effect on customer response is the biggest influence to it. Therefore, customers' requirements would be analyzed specifically when loading and unloading plans are devised in container terminal, and based on customers' requirements, best customer service would be provided.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.24 no.12B
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• pp.2298-2319
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• 1999

In this paper, we propose a new moving mobile base station (MMBS) scheme for very low power and micro-size RMIMS (radio-interfaced micro information monitoring system) terminals. RMIMS terminals can be used in various application service areas such as pollution monitoring, environment surveillance, traffic monitoring, emergency monitoring (e.g., building, bridge, railroad breakdown), security monitoring (e.g., theft, alarm) and military application. For these applications based on wireless transmission technologies, sensor type RMIMS terminals must satisfy low cost and low power design (e.g., solar power, life limited battery) requirement. In RMIMS terminal design, this low power requirement limits transmission range of uplink or reverse link and means small cell size. Also these applications using RMIMS terminals may have a little bit non real-time traffic characteristic and low scattering density in service area.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2020.11a
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• pp.153-154
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• 2020

It can be replaced with a smart work service centering on tasks that do not require on-site work among container terminal tasks. Here, the cloud service is helpful for small and medium-sized stevedoring companies as it reduces the cost and time required for initial system construction, and allows you to pay usage fees as needed. This study introduces a case study on the development of web services that comply with industry standards so that advanced ICT can be used in connection with the terminal operation system.

• Proceedings of the Korean Information Science Society Conference
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• 2004.04a
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• pp.412-414
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• 2004

수십 대의 PC들로 구성된 학교 PC 실 또는 교육 목적 PC 실에서는 컴퓨터들이 분산 구조로 되어 있어서 각 컴퓨터별로 셋업. 유지보수, 업그레이드가 각각 따로따로 수행된다. 이러한 분산 구조에 대한 대안으로 씬 클라이언트 컴퓨팅 환경을 고려해 볼 수 있다. 씬 클라이언트 컴퓨팅 환경에서, 클라이언트 쪽 장치는 사용자에게 친숙한 GUI 와 멀티미디어 지원과 함께 주로 IO 기능들을 제공하는 반면에 터미널 서버라 불리는 원격 서버들은 컴퓨팅 파워를 제공한다. 이 환경에서는 많은 클라이언트를 지원하기 위해서 터미널 서버들을 클러스터로 구성할 수 있다. 그러나 이러한 구조에서는 터미널 세션의 유지와 사용자의 다양한 컴퓨팅 사용 패턴 요인으로 부하 분산이 어렵고 결과적으로 터미널 서버 자원의 활용도가 낮아지는 단점을 가진다. 이러한 단점을 보완하기 일해 본 논문에서는 적응적 터미널 클러스터를 제안한다. 이 구조에서는 부하가 적은 그룹에 속한 터미널 서버가 부하가 큰 그룹으로 실시간에 동적으로 재 할당될 수 있다. 제안된 적응적 터미널 클러스터를 일반적인 터미널 클러스터와 그룹 기반 비적응적 터미널 클러스터와 비교하고 실험을 통해 제안된 방법의 유효성을 검증하였다.

• Journal of Korea Port Economic Association
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• v.30 no.3
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• pp.89-120
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• 2014

The purpose of the study is to suggest a new approach to the terminal operators in order for them to efficiently control their operation cost and support the strategic decision making system and build a performance evaluation process through the systematic cost analysis approach. This study implemented terminal cost analysis based on the traditional cost system, ABC and TDABC and compared the results of each approach. Throughout the study, the usefulness of TDABC was proved in finding operational problems and suggesting countermeasures for improving cost effectiveness and minimizing unused cost.

• Journal of Navigation and Port Research
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• v.42 no.1
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• pp.39-46
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• 2018

Strategic partnerships of alliances and large shipping companies have been steadily launched in shipping market. Converting these alliances into customers and maintaining them important hub port status. The cases of container terminals to establish a political strategy based on. On the other hand, bulk terminals are relatively unexplored container terminal and bulk terminal are included in the same category of port empirical research from the overall perspective. Therefore, analysis of structural equations was utilized in this study. Analysis of the entire measurement model showed that all items except "Results - Intention of renewal" on bulk terminals were significant. This study is expected to contribute to promotion of empirical studies in various levels by compare container terminals and bulk terminals.

• Journal of Navigation and Port Research
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• v.40 no.4
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• pp.223-230
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• 2016

While marine transport freight is steadily increasing, people are more interested in terminals handling cargo. But the domestic researches on terminals were almost on container terminal. This study attempted to study the service quality for bulk terminals. The users of bulk terminal services were divided into shipowners and shippers to compare their differences by using bulk terminal service provided. During the attributions proposed in this study, Tangibles were descripted by the numbers of berth or depth, facilities, and so on. So it was suitable to consider the tangibles by formative indicators. And also this study has tried using "reflective model" and "formative model" to make a measurement model for comprehensive analyses. The results showed that all of the items were significant except the relation between empathy and performance satisfaction in the overall measurement model analyses. User groups difference analyses results have showed that the trust responsiveness impact on performance satisfaction was more importantly assessed by shippers than by shipowners. It was expected to use the results of this study as a good strategic resource to help bulk terminal administrators make various expansion plans to improve the bulk terminal's competitiveness in the future.

• Journal of Navigation and Port Research
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• v.36 no.8
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• pp.673-681
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• 2012

As competition increases among ports, new marketing strategies and differentiated means in addition to the existing core services are needed to prevent existing container shipping companies from escaping and to attract new customers. The additional services and reward programs are investigated. How these variables affect relational commitment in terms of customer retention is examined. Customers of the container terminals are examined in terms of psychological behavior. This study presents the structural equation model that shows the connection among benefits, rewards, switching costs and relational commitment. The empirical analysis is done with the subject of the container terminal users and the implications are derived.

• Journal of Korea Port Economic Association
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• v.26 no.1
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• pp.144-171
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• 2010

The purpose of this study is to propose the effective method to improve the competitive power in the Busan container terminal. To achieve this, we analyzed the present of the shift pattern in the container terminal, and identified the problems in the pattern. This study shows the issues of shift pattern for field employee in Busan container terminal and also improvement plan to solve them. We suggested two approaches as an effective approach; the flexible use of employees through overtime, use of workers pool among terminals, and outsourcing; the promotion of welfare by leisure, fitness, and community service.