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http://dx.doi.org/10.5394/KINPR.2018.42.1.39

An Empirical Study on Service Quality Analysis Between Container Terminals and Bulk Terminals in Busan Port  

Yang, Han-Na (Department of Economics, Finance and Logistics, Kyungsung University)
Shin, Chang-Hoon (Department of Logistics Engineering, Korea Maritime and Ocean University)
Publication Information
Journal of Navigation and Port Research / v.42, no.1, 2018 , pp. 39-46 More about this Journal
Abstract
Strategic partnerships of alliances and large shipping companies have been steadily launched in shipping market. Converting these alliances into customers and maintaining them important hub port status. The cases of container terminals to establish a political strategy based on. On the other hand, bulk terminals are relatively unexplored container terminal and bulk terminal are included in the same category of port empirical research from the overall perspective. Therefore, analysis of structural equations was utilized in this study. Analysis of the entire measurement model showed that all items except "Results - Intention of renewal" on bulk terminals were significant. This study is expected to contribute to promotion of empirical studies in various levels by compare container terminals and bulk terminals.
Keywords
Container Terminal; Bulk Terminal; Service Quality; Structural Equation Modeling; Heywood Case;
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Times Cited By KSCI : 2  (Citation Analysis)
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