• Management & Information Systems Review
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• v.32 no.5
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• pp.233-260
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• 2013

This study reviewed previous studies about Relationships between Festival Participation and Festival Evaluations. Also relationships among the quality of festival participation and festival evaluation factors identified from previous researches were studied. According to the results in view of the relationship between the quality of festival participation and festival performances, hypotheses about the relationship between physical environment and contents identification and about the one between customer experience awareness and loyalty were rejected. On the other hand, the rest of hypotheses were supported having positive impacts.

• Journal of Digital Convergence
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• v.10 no.1
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• pp.21-28
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• 2012

E-participation is the term referring to the use of information and communication technologies to political participation by enabling citizens to connect with one another. Because e-participation systems are already constructed and operated, continuous usage is regarded as a major concern for successful e-participation. E-participation systems should guarantee ease of use, user satisfaction, and high quality. In addition, measuring the quality of e-participation systems will provide a useful strategy. This paper suggests a methodology for measuring quality of experience of the e-participation system and computing the quality score. We apply two concepts of usability measurement method and quality of experience that are most suitable. We provide the target of measurement,, the construct of quality of experience, the method of experiment and analysis of data, and the scoring method of quality of experience.

• Management & Information Systems Review
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• v.34 no.2
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• pp.171-191
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• 2015

This study is about the exhibition and convention visitors' satisfaction level and the participating companies' perception on the performance. The two topics were approached with integrated model. Accordingly, this study examined how service quality and experiential quality affect exhibition and convention visitors' satisfaction level and the participating companies' perception on the performance, and how the correlation between exhibition and convention visitors' satisfaction level and the participating companies' perception on the performance is affected. The result demonstrates that the quality of experience exerts positive effect on the visitors' sense of satisfaction(Hypothesis 3), while service quality is not statistically significant when it comes to the visitors' satisfaction(Hypothesis 1). When the correlation between service quality and experiential quality, and the participating companies' perception on the performance is examined, service quality exerts positive effect on the participating companies' perception on the performance(Hypothesis 2), while experiential quality is not statistically significant on the participating companies' perception on the performance(Hypothesis 4), When the correlation between exhibition and convention visitors' satisfaction level and the participating companies' perception on the performance is examined, it was shown that positive effect is exerted just like the results of the previous studies(Hypothesis 5), lastly, correlation between participating companies' perception on the performance, companies' satisfaction and company loyalty was examined. In case of the participating companies' perception on the performance, it exerts positive effect on the companies' satisfaction(Hypothesis 6), while company loyalty is not statistically significant (Hypothesis 7). In case of companies' satisfaction, it exerts positive effect on the company loyalty (Hypothesis 8). The results of this study will provide help to increase overall understanding of the exhibition and convention visitors' satisfaction level and the participating companies' perception on the performance, and to provide important implications for the development of strategy for exhibition and convention's vitalization.

• Journal of the Korean Applied Science and Technology
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• v.38 no.1
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• pp.280-291
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• 2021

The purpose of this study is to investigate the effect of marathon service quality on service value and participant satisfaction. For data analysis, a total of 350 questionnaires were distributed to participants in the marathon, and a total of 329 (94%) data were used as valid samples, excluding 21 unscrupulous responses. For data processing, frequency analysis, exploratory factor analysis, reliability analysis, and multiple regression analysis were performed using PASW 21.0. This resulted in the following results. First, marathon service quality has an effect on service value. Second, marathon service quality had an effect on satisfaction. Third, service value influenced participant satisfaction.

• Journal of Digital Convergence
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• v.11 no.9
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• pp.67-78
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• 2013

The purpose of this research is to draw family restaurant's strategic operation plan by seeking factors in diverse angles that can affect consumer's evaluation on the service of family restaurant that executes SST(Self Service Technology). For this purpose the research investigated the relationship among technology readiness, customer participation, service quality, customer satisfaction and service repurchase intention. As a result, First optimism and innovation in technology readiness positively affected service quality. Second, emotional participation and physical participation in customer participation positively affected service quality, but informational participation did not positively affect service quality. Third, service quality positively affected customer satisfaction, and customer satisfaction positively affected service repurchase intention. Therefore, this research confirmed marketing effectiveness of technology readiness and customer participation and proved the possibility of service quality, customer satisfaction and service repurchase intention as antecedent variables.

• Proceedings of the Korea Information Processing Society Conference
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• 2007.11a
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• pp.278-281
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• 2007

데이터 품질 기준은 반드시 현업의 입장에서 바라봐야 하며, 현업의 마인드가 데이터 품질에 가장 결정적인 영향을 미친다. 이에 따라 데이터 품질을 향상시키기 위해서는 현업이 데이터 품질 관리에 직접 참여할 수 있는 연구가 필요하다. 본 연구에서는 데이터 값(Data Value)에 대한 데이터 오너 (Owner)를 부여하여 데이터 품질 오류 시 현업이 직접 데이터 품질 관리 프로세스에 참여 할 수 있는 방안을 제시하였다. 데이터 품질 관리 프로세스는 데이터 품질 대상 및 기준을 정의하고 측정, 분석, 개선하는 방법이다. 본 연구에서 제시한 데이터 오너 관리 방안은 보다 효율적인 데이터 품질 관리 프로세스를 개선 시킬 수 있을 것이다.

• Journal of Korean Society for Quality Management
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• v.6 no.1
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• pp.18-22
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• 1978

품질관리(品質管理)는 종업원(徒業員)의 자발적참여(自發的參與)와 협조(協助) 및 종업원다수(從業員多數)의 참여(參與)가 없이는 성공(成功)할 수 없다. 그런데 근면(勤勉), 자조(自助), 협동(協同)의 새마을정신(精神)을 바탕으로 우리나라 기업(企業)에서 실시(實施)하고 있는 공장(工場)새마을운동(運動)은 종업원(從業員)에 대(對)한 새마을정신(精神)의 고취(鼓吹) 및 이에 의한 품질동기부여(品質動機賦與)를 통(通)하여 전종업원(全從業員)의 자발적(自發的) 참여(參與)로서 자사제품(自社製品)의 품질향상(品質向上)에 지대(至大)한 공헌(貢獻)을 하고 있으며 특(特)히 작업자(作業者)에 의한 품질결함(品質缺陷)(Operator controllable defects)을 제거(除去)하는데 매우 큰 역할(役割)을 하고 있다. 따라서 종업원(從業員)에 대(對)한 동기부여적(動機賦與的) 관점(觀點)에서 볼 때 공장(工場)새마을운동(運動)은 전종업원(全從業員)의 자발적(自發的) 참여(參與)와 협조(協助)를 필수적(必須的) 요소(要素)로 하고 있는 재래적(在來的)인 품질향상운동(品質向上運動)과 일치(一致)한다고 볼 수 있다. 이러한 취지(趣旨)에서 미국(美國)의 ZD운동(運動), 일본(日本)의 Q.C.서어클활동(活動)과 같은 재래적(在來的)인 품질향상운동(品質向上運動)과 한국적(韓國的) 품질향상운동(品質向上運動)인 공장(工場)새마을운동(運動)을 동기부여적측면(動機賦與的側面)에서 비교(比較)하고 공장(工場)새마을운동(運動)의 특징(特徵)과 실천방법(實踐方法)을 정립(定立)하여 보고자 하는 것을 본논문(本論文)의 목적(目的)으로 한다.

• KOREAN POULTRY JOURNAL
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• v.35 no.10 s.408
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• pp.97-101
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• 2003

지난 4월 1일부터 닭고기 등급판정 시범사업이 실시되고 있다. 9월 현재 체리부로, 농협계육가공분사, 하림 3개 업체가 참여하고 있다. 이들 업체들은 닭고기 등급제 참여로 국내산 닭고기의 위생적인 가공처리와 품질 고급화를 촉진하는 전환점이 되며 고품질을 요구하는 소비자들의 신규 창출 및 유통업체와 소비자간 믿을 수 있는 거래 기회를 제공할 것으로 기대하고 있다. 닭고기 등급판정 시범사업이 시작된 지 5개월이 지났는데 이런 참여업체들의 반응을 점검해 보았다.

• Journal of Digital Convergence
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• v.16 no.4
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• pp.117-126
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• 2018

The purpose of this study is to investigate the effect of the consulting firm's professionalism on the business performance of the consulting client firm, the quality of the consulting service quality and the consulting participation of the service company. The purpose of this study is to find out how to improve the quality and participation of consulting firms. The results of this study can be summarized as follows: respondent, empathy, tangibility, certainty, and reliability have a significant influence on the hypothesis that the consulting firm's expertise will affect the management performance through mediating service quality. In addition, it was confirmed that the higher the participation of client firms, the more significant the management performance was. In order to further improve management performance through consulting, active involvement of client firms is suggested. It is believed that studying the characteristics that can increase the participation in the future can lead to meaningful implications.

• Journal of the Korea Convergence Society
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• v.9 no.4
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• pp.233-240
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• 2018

This study examines whether there is a difference in satisfaction according to understanding level and participation level as well as the question of what kind of difference in consulting result. As a result of analyzing the model using the structural equation, it was confirmed that even if the quality of the consulting service was high, the satisfaction of the consulting company would be lowered if the contents were not understood or the participation was low. In other words, it was confirmed that service quality and satisfaction level of consultants were influenced by understanding and participation of company. The result implies that the high level consulting services of the consultants are also important, but in order to understand the understanding and participation of the consulting firms also affects the consulting satisfaction, and to increase the consulting performance, It is necessary to make aggressive effort to implement a corporate culture that can raise the level of education.