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http://dx.doi.org/10.15207/JKCS.2018.9.4.233

The Effect of Service Quality on Consulting Satisfaction through Understanding and Participation in Consulting  

Park, Beom-Seok (Dept of Smart Convergence Consulting, Hansung University)
Kim, Sang-Bong (Dept. of Economics, Hansung University)
Hong, Woo-hyung (Dept. of Economics, Hansung University)
Publication Information
Journal of the Korea Convergence Society / v.9, no.4, 2018 , pp. 233-240 More about this Journal
Abstract
This study examines whether there is a difference in satisfaction according to understanding level and participation level as well as the question of what kind of difference in consulting result. As a result of analyzing the model using the structural equation, it was confirmed that even if the quality of the consulting service was high, the satisfaction of the consulting company would be lowered if the contents were not understood or the participation was low. In other words, it was confirmed that service quality and satisfaction level of consultants were influenced by understanding and participation of company. The result implies that the high level consulting services of the consultants are also important, but in order to understand the understanding and participation of the consulting firms also affects the consulting satisfaction, and to increase the consulting performance, It is necessary to make aggressive effort to implement a corporate culture that can raise the level of education.
Keywords
Consulting Service Quality; Interest; Participation; Situation Response; Consulting Satisfaction;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
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