• Title/Summary/Keyword: 질적관리

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A study of Effect of Information Security Management System [ISMS] Certification on Organization Performance (정보보호관리체계[ISMS] 인증이 조직성과에 미치는 영향에 관한 연구)

  • Bae, Young-Sik
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.13 no.9
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    • pp.4224-4233
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    • 2012
  • As Internet usage is rapidly spreading, tasks that were only possible offline are now available in cyber space but at the same time, new security threats such as hacking and viruses have also increased. For that reason, Comprehensive and methodical information security systems are therefore required in enterprises and organizations. Consequently, the Information Security Management System certification system has been in effect in Korea since July 2001. As of December 2012, 130 enterprises have been certified, and more than 120 ISO27001 certifications have been issued. As such, since the introduction of the ISMS certification system in Korea, the demand for the certification has been steadily increasing, and it is now recognized as an integral part of maintaining the competitiveness in an enterprise. However, the qualitative aspects of certification regarding the effectiveness of ISMS have been continuously questioned by actual customers. In order to clarify the situation and remove such doubts, this study will substantiate the fact that development and certification of ISMS positively affect the business performance of enterprises so that they will recognize the effect of obtaining ISMS certification and eventually prevent security accidents and improve their business performance by developing ISMS.

Study of the Health Recognition and Health Behavior Practice of Flight Attendants (승무원의 건강인식과 건강행위실천에 관한 연구)

  • Lee, Jung-Hyun;Kim, Seol-Hee
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.15 no.12
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    • pp.7204-7213
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    • 2014
  • This study examined the impact on work life on health recognition and health behavior practices. The data was collected from 314 flight attendants from June to July 2014 in A airline. Questionnaires were used to measure the levels of health recognition, health behavior practice, Stress index, external image, and the impact on the work life. The data was analyzed using descriptive statistics, T-test, ANOVA, Pearson's correlation, structural equating model using the SPSS AMOS 18.0 program. The research showed that health care influences the external image and work life, and the health behavior practice influences the stress management. A survey of the various influencing factors of work life will be needed in terms of human resource management to provide quality service to customers, and health care programs for flight attendants in workplace will be needed.

Development Plan and Comparison of Construction Quality Management Systems in Preparation for the Economic Integration in Northeast Asia(FTA) (동북아 경제권 통합(FTA)에 대비한 한·중·일 건설 품질관리 제도 비교 및 발전방향 제시)

  • Park, Hyeong-Geun;Park, Jae-Woo
    • The Journal of the Korea Contents Association
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    • v.15 no.10
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    • pp.468-480
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    • 2015
  • The FTA between South Korea and China has been concluded in 2014. This means that there is high possibility of the economic integration in Northeast Asia. China's rapid growth has led the global economy, and the Northeast Asia has been attracting attention as the main market. Although the South Korean government cannot help continuing the overseas market-oriented policies, South Korea's construction orders in the Northeast Asia are insignificant, and their profitability is still low. It is time for South Korean construction industry to promote qualitative growth instead of quantitative growth. South Korean construction industry have to focus more on quality management to produce high-quality construction output. In order to support South Korean construction industry, Korean government needs to provide more advanced national quality management system. Therefore, this study compares national quality management systems in South Korea, Japan, and China, and suggests the direction of the South Korean national quality management system reform. In addition, another objective of this study is to confirm the importance of an ISO9001 based quality management system as a basis of the economic integration in Northeast Asia.

Design and Implementation of RFID-based Airway Logistics System for Ubiquitous Environments (유비쿼터스 환경을 위한 RFID 기반의 항공 물류 시스템의 설계 및 구현)

  • Jang, Sung-Ho;Ma, Yong-Beom;Noh, Chang-Hyeon;Park, Yang-Jae;Kim, Kyo-Hyeon;Cha, Heung-Suk;Lee, Jong-Sik;Kim, Jea-Moung
    • Journal of the Korea Society of Computer and Information
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    • v.12 no.6
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    • pp.297-306
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    • 2007
  • Bar-code based airway logistics systems have many problems like freight loss and data management error due to semiskilled air-cargo process and individual information system. To solve these problems, this paper analyzed how to process an air-cargo practically and designed and implemented the RFID-based airway logistics system. This system has an information service system which manages data from RFID systems in realtime and provides a communication interface for data sharing. And, this system precesses data queries from capture applications and access applications to provide various services to users such as the freight track and trace service. Also, this system includes a H/H reader agent to integrate existing bar-cord systems. It allows us to realize automation and information-oriented air-cargo process and achieve improvement of air-cargo services with reduction of freight loss and management error.

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Causal Relationship Analysis of the Factors Lowering Productivity in Construction Job Site (건축공사 현장의 생산성 저하요인 인과관계 구조분석)

  • Jung, Yunho;Kim, Dongwook;Hong, Minki;Jang, Hyounseung
    • Korean Journal of Construction Engineering and Management
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    • v.21 no.1
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    • pp.99-110
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    • 2020
  • Productivity is also a very important indicator in the construction industry as it can measure economic growth and the efficiency of each related production activity, either at the industrial level or at the corporate level. Technical factors indeed have a great impact on productivity, but in order to improve productivity in the actual construction industry, various productivity factors must be analyzed first, and the efforts to improve productivity at the project level are more important than the efforts to improve productivity at the construction industry level, which are addressed from a macro perspective. This study was designed to provide basic data for efficient productivity management activities of the project by selecting priority management factors through the causal analysis of the factors and the elicitation of the productivity degradation factors at the construction site to improve the quality of the construction industry.

The Effect of an Internal Marketing Strategy on the Causes of Conflicts in the Foodservice Industry (외식업체 내부 마케팅 전략이 갈등 원인에 미치는 영향)

  • Lee, Jin-Ha
    • Culinary science and hospitality research
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    • v.16 no.3
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    • pp.161-173
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    • 2010
  • The foodservice industry should be customer-oriented and service-oriented because production and consumption occur simultaneously and sales depend on customers' participation in the foodservice industry. In this respect, it is faced with maintaining minimum human resources with efficient management systems and policies which employees can offer quality services. This study, therefore, aims to find out how internal marketing strategies affect conflict perception. The result of the study is as follows. Communication, service training, employee benefits and a reward system are generally important in the internal marketing. In particular, it is considered that employee benefits and a reward system based on finance are more important to employees than any other factor. Accordingly, companies should consider facilities offered to the employees, vacation and employee benefits. Also, it is shown that communication-obstacles take high proportion in the cause of conflicts and employee benefits in the internal marketing. This study showed the possibility of internal marketing used as a management method of human resources and a solution for resolving conflicts.

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A Practical Scheme for the Classification of On-line Information Resources on Science and Technology (온라인 과학기술정보자원의 분류체계에 대한 실천적 구성방안)

  • Kim, You-Eil;Choi, Sung-Bae;Koo, Young-Duk
    • Journal of Information Management
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    • v.37 no.4
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    • pp.125-139
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    • 2006
  • The advent of the internet has caused a number of changes in production and dissemination of science and technology information(STI). STI was mainly produced in the form of publication before the advent of the internet. The popularization of the internet, however, has induced the mass production and distribution of STI through the internet. In consequence, the importance and usefulness of on-line STI have become on a level with those of published STI. The rapid growth of quantity and quality of on-line STI forces information service organizations try their best for improving the service satisfaction. In an effort to improve the satisfaction, researchers on information management examined the classification of information resources by exploring the counterparts of bibliography and/or web information service. We examined the national standard of the classification related to science and technology and proposed a practical scheme for the classification of on-line STI resources.

A Study on the Experiences of Community Case Managers in COVID-19 Situations (코로나-19 상황 속 일 지역사회 사례관리자의 경험 연구)

  • Baik, Hyung-ui;Kim, Ji-Won;Seong, So-Yeong;Choi, Ye-Sol;Hong, Soo-Bin
    • The Journal of the Korea Contents Association
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    • v.22 no.5
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    • pp.721-733
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    • 2022
  • This study aimed to explore the experiences of community case managers in COVID-19 situations. For this study, the qualitative research was carried out for six social workers who are in charge of case-management in social welfare agencies. From results of research, the three themes were derived, such as 'a field of crises and opportunities'. Anxiety and efforts to resolve the problem caused by the introduction of new and unfamiliar methods' and 'responding to the clients' situations changes'. Case managers have endeavored to indirectly provide services with new, but unaccustomed ways even in the situations with keeping non-contact and being given limited resources and actively explored the ways to utilize public services to respond to the clients' needs according to the changes of conditions. Therefore, the meaning of this research was concluded to be 'A breathtaking battle to the continuous challenge'. Based on the results of research, the competences equipped by case managers and the direction of their practices were suggested to improve the community welfare currently in the middle of dealing with With-Corona-Era.

A Study on Empathy Experiences of Welfare Practitioners of Single-Household Elderly Support Center (독거노인종합지원센터 돌봄서비스 실천인력의 공감경험에 관한 연구)

  • 송사리;김태희;박명숙;엄태림
    • Korean Journal of Gerontological Social Welfare
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    • v.74 no.2
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    • pp.61-85
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    • 2019
  • The purpose of this study was to understand empathy experiences of welfare practitioners who work with elderly people living alone. We conducted focus group interviews with 14 service-managers and life-managers who work at Single-Household Elderly Support Center, and analyzed the data using inductive subject analysis, one of the qualitative research methodologies. It was found that 2 subjects and 5 essential themes about empathy experiences of care service employees. first, care service employees were aware of the importance of empathic technology, while also having difficulty empathizing with clients. And sometimes they were feeling compassion Fatigue. second, they thought that there was a lack of empathy education for care service employees and therefore recognized the need for empathy programs that can act as a platform. Based on the results of this research, we suggested practical measures to improve empathy ability of practitioners who working with the elderly living alone.

Design of Integrated Framework for Workflow Communication (워크플로우 서비스 트랜잭션 처리 메커니즘 설계)

  • Ahn, Hyung-Jin;Park, Mean-Jae;Kim, Kwang-Hoon
    • Proceedings of the Korean Information Science Society Conference
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    • 2005.11a
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    • pp.292-294
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    • 2005
  • 현재의 비즈니스 환3은 조직의 점진적인 거대화, 조직들 간에 비즈니스 프로세스 상호운용을 통해 보다 광범위하고 복잡한 비즈니스 서비스들에 대한 처리를 요구하고 있다. 이것은 곧 워크플로우 프로세스를 워크플로우 도메인의 하나의 서비스 개체로서 인지하고, 워크플로우 프로세스와 관련되는 다양한 리소스들의 상호연계를 통해 질적으로 향상된 워크플로우 서비스를 제공하는 것이 가능해져야 함을 의미한다. 본 논문에서는 지속적으로 진화하고 있는 워크플로우 비즈니스 도메인에서 발생하는 단순 및 복합 워크플로우 서비스룰 처리하는 서비스 지향 워크플로우 관리 시스템 구현의 기반 개념이 될 워크플로우 서비스 트랜잭션 처리 메커니즘에 대해 기술하고자 한다.

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