• KAPE Magazine
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• s.234
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• pp.4-6
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• 2016

축산물품질평가원에는 2016년 2월 현재 300여명의 직원들이 건강한 축산물의 생산 유통 소비 환경을 구축하기 위해 전국 각지 축산 현장을 누비고 있습니다. 현장에 계시는 생산농가나 유통관계자 등 축산 유통인이라면 축평원의 직원들과 함께 호흡을 나눈 경험이 있으실 테고 그만큼 익숙하시겠지요. 하지만 일반 소비자분들이시라면 등급정보지를 통해 살짝 엿봤다고는 하지만 생소한 점이 더 많으실 것 같습니다. 특히 축평원이라는 그림을 이루는 300여명의 다양한 구성원 조각들은 일반 소비자 뿐 아니라 축산 유통인들에게도 아직 미지의 세계가 아닐까 싶습니다. 그래서 준비했습니다. 2015년 '지원탐방'에 이은 기획 연재 2탄!! '우리, 만나볼란?' 다양한 이야기와 함께 하는 매력적인 축평원의 조각 다시보기. 많은 관심 부탁드립니다. 아울러 등급정보 $365^+$는 언제나 열려 있으니 '이 사람이 궁금하다'하는 인물이 있다면 제안해주세요. 열심히 취재해 매력 한 터럭까지 탈탈 털어 보여드리겠습니다!!

• Proceedings of the KAIS Fall Conference
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• 2010.05b
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• pp.1181-1184
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• 2010

직장-가정에 대한 연구는 구성원의 직장생활과 가정생활과의 조화를 통해 업무성과 및 생산성, 생활 만족, 직무스트레스 등의 제고를 위한 방안도출에 매우 중요하다. 하지만 직장-가정 갈등과 관련하여 일반조직에 대한 선행연구는 많이 이루어졌지만, 일정한 질서의 조직편제를 갖춘 경찰조직과 같은 준 군대조직, 위험성, 정치성이 있는 조직에 대한 연구는 전무한 실정이다. 따라서 본 연구는 경찰청이라는 특수한 조직의 직원에 대한 직장-가정갈등과의 원인의 결정요인을 고찰하고자 한다.

• Proceedings of the Korea Contents Association Conference
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• 2016.05a
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• pp.291-292
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• 2016

한국과학기술정보연구원(이하 KISTI)은 지난 6년 간 전사적으로 품질제고전략, 서비스만족전략, 이미지제고전략 등 3대 고객만족추진전략을 수립하여 체계적인 고객만족경영시스템을 구축하고 이를 강화하기 위한 노력을 기울여 왔다. KISTI는 고객을 대상으로 서비스하는 부분을 크게 5개 업무유형 11 세부 서비스로 구분하여 있다. 각 업무유형별로 산업계, 학계, 연구계, 관계 등 핵심 고객군을 세부적으로 설정하고, 각각의 업무 프로세스 및 서비스 청사진을 표준화하여 이행표준체계를 수립하였다. 국가 과학기술 연구망 업무를 수행하는 담당자별로 실명제를 통한 책임경영을 하고 핵심 고객의 니즈를 반영하기 위한 심층 FGI(Focus Group Interview) 및 DI(Depth Interview)를 진행하였다. 또한 정기적인 고객 Needs 및 VOC 문제점을 파악하기 위한 워크숍을 개최하여 활발한 개선활동을 진행하였다. 향후 연구로는 체계적인 정보서비스의 향상을 위해서는 일부 직원이 아닌 내부 직원 구성원이 모두 고객 지향적 마인드 형성을 해야 한다. 단순한 친절과 고객 편의 제공이 아닌, 전문성을 중심으로 서비스의 질적 수준을 향상 시켜야 한다는 "프로의식"이 내부 구성원들 사이에 확산되어야 진정한 고객중심의 경영이 이루어 질수 있다고 본다.

• Journal of Satellite, Information and Communications
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• v.10 no.1
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• pp.33-43
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• 2015

This study, by using SNS, is to find ways to improve the recognition of the audience on creative musical for performance planning and marketing after looking into how the choice attributes of creative musical has the different impact on satisfaction. As a result, the audiences who use SNS show that the composition of content(1st ranking), main actors(2nd ranking), reviews on musical(3rd raking), and production(4th ranking) have the impact on their satisfaction but the stage composition, staff service, satisfaction on theater, and admission fee haven't. For those who don't use SNS, however, the composition of content(1st ranking), reviews on musical(2nd ranking), production(3rd raking), and main actors(4th ranking) affect the satisfaction while the staff service, stage composition, admission fee, satisfaction on theater hardly make any effect on it.

• Korean Journal of Social Welfare
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• v.67 no.4
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• pp.51-77
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• 2015

This study attempts to examine the relationship between human resource management & financial resource management and service quality in social service organizations in Korea. This study utilizes '2012 Central Government Social Welfare Facilities Evaluation (CGSWFE)' data and employs multiple regression method to examine research model. The key findings of this study are as follows: (1) after controlling extraneous variables (organizational characteristics), among human resource management related variables, performance appraisal, fringe benefits, supervision, formal grievance procedure, the percentage of employees with certified professional license, and salary have statistically significant relationships with service quality in a positive direction; (2) among financial resource management related variables, the percentage of additional governmental funding beyond basic government subsidies, accounting management, and transparent use and management of donations have statistically significant relationships with service quality in a positive direction; and (3) human resource management related variables are stronger than financial resource management related variables in explaining service quality. The findings imply that more systematic human resource management and financial resource management would be very important in strengthening service quality in social service organizations. This study provides new knowledge foundation regarding the effect of human resource management and financial resource management on service quality in social service organizations.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.7
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• pp.578-588
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• 2019

As the service industry develops, service quality, customer satisfaction, and human resource management are considered priorities in modern management to maintain a company's growth. Therefore, understanding the strategic importance of service marketing is an essential task for modern companies. This study examined the relationship between the internal service quality of employees in the organization and customer orientation through organizational effectiveness. In the case of an airline, a service can be defined as an interaction between an external customer and an internal customer service provider. This interaction significantly affects the behavior and attitude of the employees. Based on the results, empowerment has a significant influence on the internal service quality, but it has no significant effect on customer orientation. As the relationship between department and employees improved, the more confident staff showed an improved ability to perform their work. Therefore, it is important that the organizational structure and the reporting system are as concise and clear as possible to allow employees to accurately recognize the authorities and responsibilities assigned to them and have autonomy and discretion in the framework.

• The Journal of the Korea Contents Association
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• v.17 no.6
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• pp.261-271
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• 2017

This study analyzed the factors of job satisfaction, organizational commitment and turnover intention of hospital members.The subjects of the study were interview survey, t-test, ANOVA and regression analysis of 355 people including administrative staff, medical technician, nurses. As a result of the study, the administrative staff had low job satisfaction, high organizational commitment, and negative intention to turnover. The medical technician' job satisfaction and organizational commitment level were low, but there was a willingness to leave because of external job opportunity and excessive job amount. Nurses' job satisfaction and organizational commitment were high, but they showed high turnover intention due to external job opportunities. Presenting options of shortage personnel at small- and medium-sized hospitals in the model project government policy. It is expected that timely and practical measures for efficient hospital management will be presented.

• Journal of the Korean Society for Library and Information Science
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• v.34 no.4
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• pp.5-26
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• 2000

The purpose of this study was to measure performance of university libraries, especially investigating the components of service quality and their relationship to the customer satisfaction. The result of the study was summarized as follows: First, the factors on satisfaction of library service revealed 12 factors such as access of information, quality of employees, suitable collections, issues related to civil petitions, equipments and facilities, timeliness, operating hours, use of information technology, library user education, reference service, public relation and individual service. Second, the factors of library service on customer satisfaction showed the following primary factors: suitable collections, issues related to civil petitions, access of information, equipments and facilities, timeliness, public relation, reference service, operating hours, and individual service. Third, the components of library service on customwe satisfaction showed the following primary components: availability, the number of books and journals, facilities of air conditioning, public relation, usefulness of retrieval system, waiting time for Internet use, operating hour, speed of repairs, receipt of civil petitions, use of non-book materials.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2002.06a
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• pp.459-470
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• 2002

The purpose of this study is to present the factors needed to introduce knowledge management systems to university libraries in Korea, to suggest various methods needed to offer much more improved services of a library than now by investigating the current situations about introducing such factors in national and pubic university libraries in Korea. Almost all of the 33 university libraries selected the subject of investigation have offered the on-line reference service, e-mail pushing service, and full text constructions out of the 11 knowledge management system elements presented in this study, but the other services else have been offered by less than half the number of the libraries. The findings suggest to greatly improve the current services of libraries such as information education and selective dissemination of information, and immediately to introduce new systems including e-book and wireless service systems in order to the university competitiveness. The study implies that each library has already introduced the knowledge management systems, in proportion to a budget of the library, ifs librarian number, and a degree restructuring organization, and that an introduction of knowledge management systems such as policy and culture of organization, its librarian number, and its related security of budget takes the most important role in improving services of a library.

• Journal of Digital Convergence
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• v.10 no.11
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• pp.209-223
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• 2012

The purpose of this study is to examine the moderating effects of emotional intelligence in the relationship between transformational leadership and organizational commitment. To achieve the this research purpose, theoretical and empirical studies related to transformational leadership, organizational commitment, and emotional intelligence were carried out simultaneously. The established hypotheses related to transformational leadership, organizational commitment, and emotional intelligence were verified by the hierarchical regression analysis using SPSS. The result of this research are as followers : First, the hierarchical regression analysis revealed that moderation term was significant(${\beta}$=0.146, p<.01). The interaction term for charisma and emotional intelligence had a significant and positive relationship with organizational commitment. Second, the hierarchical regression analysis revealed that moderation term was insignificant(${\beta}$=2.295, p<.05) The interaction term for inspirational motivation and emotional intelligence had a significant and positive relationship with organizational commitment. Third, the hierarchical regression analysis revealed that moderation term was significant(${\beta}$=0.200, p<.001). The interaction term for intellectual stimulation and emotional intelligence had a significant and positive relationship with organizational commitment. Fourth, the hierarchical regression analysis revealed that moderation term was significant(${\beta}$=2.213, p<.01).