• Title/Summary/Keyword: 직무 중요도

Search Result 762, Processing Time 0.025 seconds

A Study on Expectation Disconfirmation of Job according to Personal Characteristics: Focused on University Staff (개인 특성에 따른 직무기대 불일치에 관한 연구: 대학 행정직원을 중심으로)

  • Yoo, Hyunggyu;Lee, Min Jung
    • Proceedings of the Korean Society of Computer Information Conference
    • /
    • 2019.07a
    • /
    • pp.403-404
    • /
    • 2019
  • 국내대학은 학령인구 감소와 등록금 동결로 재정적인 어려움을 겪고 있다. 2018년 대학기본역량진단평가를 받으면서 선택과 집중을 통한 생존전략을 모색하고, 효율적으로 대학을 운영하는 방법이 주목받고 있다. 교육서비스 품질의 향상은 대학 행정직원의 업무 몰입을 통해서 가능하며, 이는 직원 만족도의 향상을 통해 이루어진다. 대학 행정직원의 실제 만족도는 사전에 갖고 있던 일정 수준의 기대가 영향을 미친다. 본 연구에서는 사전 기대와 실제 성과의 차이인 직무기대 불일치가 전반적인 직무만족에 미치는 영향을 조사하였다. 이를 통해 지원정책의 우선순위를 제시하여 효율적인 전략수립에 도움을 주고자 한다. 남성은 여성에 비해 보수결정과정과 조직내 인간관계를 더욱 중요하게 여기고 있으며, 여성은 정년보장을 더욱 중요하게 여기고 있다. 근무기간이 짧을수록 보수결정과정, 급여의 적절성, 복지제도에서 기대불일치가 높고, 승진의 공정성에 대한 기대불일치는 낮다. 전반적인 직무만족 결과가 개인 특성별로 차이가 존재하므로 직원 지원정책 수립과정에 개인 특성을 고려한다면 제한된 재원으로 효율적인 전략을 수립할 수 있을 것이다.

  • PDF

The Effect of the Intramural Marketing Activities in Dental Hygienist' on Job Satisfaction and Turnover Intention in Dental Hygienist (내부마케팅이 치과위생사의 직무만족과 이직의도에 미치는 영향)

  • Lee, Chun-Sun;Lim, Soon-Hwan;Han, Ji-Hyoung
    • Journal of dental hygiene science
    • /
    • v.12 no.1
    • /
    • pp.15-22
    • /
    • 2012
  • The purpose of this study was to examine the impact of internal marketing on the job satisfaction and turnover intention of dental hygienists. A self-administered survey was conducted on the selected dental hygienists, and the statistical package SPSS 12.0 was employed to analyze the collected data. The findings of the study were as follows: 1. The performance of internal marketing took place more often among the dental hygienists who belonged to the other workplaces. Those who had three to less than five years of experience at their current workplaces were more aware of the importance of education and training. 2. The dental hygienists who were aged between 26 and 35 and who belonged to the other workplaces and who had five to less than 10 years of experience in total expressed the best job satisfaction. And the strongest turnover intention was found among those who had one to less than three years of experience in total or at the current workplaces. 3. As a result of analyzing the correlation of those variables, better performance of internal marketing led to better job satisfaction, and better performance of internal marketing and higher job satisfaction led to less turnover intention. 4. The factors of internal marketing performance that exerted an influence on job satisfaction were communication and welfare benefits, and the variables that affected turnover intention were education/training and the reward system that belonged to the performance of internal marketing.

Effects Of Environmental Factors And Individual Traits On Work Stress And Ethical Decision Making (간호사의 환경적 요소와 개인적 특성이 직무스트레스와 윤리적 의사결정에 미치는 영향)

  • Kim, Sang Mi L.;Shake ketefian
    • Journal of Korean Academy of Nursing
    • /
    • v.23 no.3
    • /
    • pp.417-430
    • /
    • 1993
  • 이 연구는 환경적 요소(간호사의 자율성, 조직의 표준화)와 개인의 특성(통제위, 나이, 경험. 간호역할개념, 도덕성), 직무 스트레스, 윤리적 의사결정 사이의 관계를 이론적 틀을 구성하여 테스트함으로써 그 인과관계를 탐구하였다. 본 연구를 위해 개발된 모형은 1) Katz와 Kahn의 조직에 대한 개방체계 이론(open systems theory of organization) ; 2) Kahn. Wolfe, Quinn, Snoek의 스트레스 이론 (theory of stress) : 3) Kohlberg의 도덕발달 이론(theory of moral develop-ment): 그리고 4) 여러 문헌고찰을 기초로 하였다. 본 연구의 모형은 2가지의 주요 종속변수(직무 스트레스, 윤리적 간호행위), 2가지 매개변수(간호 역할개념, 도덕성 발달정도) 그리고 여러 독립변수들(조직의 표준화, 자율성, 통제위, 교육, 나이, 경험 등)로 구성되었다. 간단히 말해, 간호사의 스트레스와 윤리적 간호행위 를 개인 자신과 환경이라는 두 요소의 결과로 간주한 것이다. 미국(2개주)의 여러 건강관리기관에 근무하는 224명의 정규 간호사를 대상으로 하였고. 가설 검증을 위하여 1) 변수간의 인과관계를 조사하기 위한 Linear Structural Relationships(LISREL)기법과 2) 나이, 경험, 교육이 변수간의 관계에 미치는 중간역할을 알아보기 위해 상관분석을 이용하였다. LISREL결과를 보면 제시된 모델이 각 내재 변수에 상당한 설명력을 가지면서 자료에 잘 맞는 것으로 나타났다. 이 연구에서 가장 뚜렷한 점으로 나타난 것은 개인의 특성보다 환경적 요소로서의 자율성이 직무스트레스와 윤리적 의사결정을 예견하는데 훨씬 중요한 변수로 부각되었다는 점이다. 또한 간호사의 전문적 역할개념과 봉사적 역할개념이 간호사의 윤리적 의사결정을 예견하는 가장 중요한 요소로 나타났다. 중간영향(moderation effect)을 보면, 젊고 경험이 적은 간호사일수록 나이가 많고 경험있는 간호사보다 환경적 요소(자율성)에 더 큰 영향을 받는다는 것을 암시하고 있다. 또한 4년제 대학 이상을 졸업한 간호사의 윤리 적 간호행 위 는 2, 3년제 를 졸업 한 간호사 보다 환경적 요소에 의해 덜 영향을 받는 것으로 나타났다. 한편 자율성의 부족은 2, 3년제 졸업 간호사보다 4년제 졸업 간호사에게 더 심한 스트레스가 되고 있음을 시사하였다. 이 연구의 결과로부터 적어도 다음과 같은 두 가지 실제적인 제언을 도출할 수 있다. 첫째, 이 연구는 환경적요소로서의 자율성이 다른 어떤 개인적인 요소보다 직무 스트레스를 예견하는 데 중요한 요소라는 것을 제시하였다. 이것은 간호행정가들에게, 간호사의 직무 스트레스를 감소시키기 위해선 “자율성”이 아주 중요히 다루어져야 한다는 것을 의미한다. 만일 간호사들의 직무스트레스가 그 개인의 복지에 큰 해가 되고 환자를 간호하는 데 직접적으로 관계된다면, 간호행정가는 그 조직의 직무체계를 다시 평가해서 일에 대한 새로운 설계가 필요한지를 파악해야 한다. 또한 이 연구는 직무를 다시 설계할 경우, 누구에게 먼저 촛점을 두고 시작해야 하는지를 밝혀주고 있다. 즉, 젊고 경험이 미숙한 간호사들에게 촛점을 두고 시작해야 하며, 작업환경의 가장 중요한 차원중의 하나인 사회적 지원(social support)을 조심스럽게 고려해 보아야 한다. 둘째, 간호사의 윤리적 간호행위를 높히기 위해 전문적 역할개념과 봉사적 역할개념이 재강조될 필요가 있다. 이 두 역할개념 들을 교육을 통하여 효과적으로 가르칠 필요가 있다고 본다. 이 두 개념들이 간호사의 바람직한 간호행 위에 영향을 미치는 가장 중요한 요소로 나타났기 때문이다. 또한, 본 연구결과에 따르면, 경험이 많을수록 일에 싫증을 느껴 바람직한 윤리적 간호행위가 감소되는 경향이 있었다. 따라서, 건강관리체제 (health care system) 안에서의 간호사의 역할이-전문직으로서의, 그리고 환자를 위한 옹호자로서의-학교와 임상에서 효과적으로 교육되어져야 한다고 본다. 간호사들의 역할에 대한 계속적인 교육이 학생은 물론 임상 간호사들에게도 실시되어져야 할 것이다. 미래연구의 방향을 제시해 보면 첫째로 연구의 일반화를 높히기 위해 더 많은 대상자를 포함시켜야 한다. 이는 여러 종류의 표본을 반드시 한번에 전부 포함시켜야 한다는 것을 의미하는 것이 아니고, 특정한 여러 표본들을 연속적으로 연구함으로서 이 목표를 성취할 수 있다고 생각한다. 둘째는 여러 construct들(윤리적 간호행위, 직무 스트레스, 간호 역할개념 등)에 대한 적절한 측정도구를 개발해야 한다. 측정도구를 개발하기 위해서는 풍부하고 세세한 통찰력을 제공하는 질적인 정보를 얻는 것이 선행되어야 한다. 셋째, 윤리적 간호행위와 직무 스트레스에 관한 연구를 증진시키기 위해 실험설계 및 종단적 연구(expel-imental, longitudinal design)가 시도될 필요가 있다. 마지막으로, 윤리적 간호행위와 직무 스트레스를 예견할 수 있는 이론적 탐구(theoretical exploration), 즉 이론정립을 위하여, 환경적 요소와 개인의 특성에 대한 자세한 정보를 제공해 줄 수 있는 질적 연구들이 요구된다.

  • PDF

Relation Among Big 5 Personality Factors, Job Involvement and Customer Orientation of Hotel Employees (호텔직원의 Big 5 성격요인, 직무몰입 및 고객지향성간의 영향관계)

  • Lee, Chae-Eun;Lee, Jin-Young
    • The Journal of the Korea Contents Association
    • /
    • v.10 no.7
    • /
    • pp.386-395
    • /
    • 2010
  • This study aims to find the influential relation amongst Big 5 personality factors, job involvement and customer orientation of hotel employees and to provide methods to develop their personality factors suitable for a organization Firstly, detailed verification findings of regression analysis on Big 5 personality factors and job involvement were suggested as following; Job attachment of hotel employees influenced their extroversion and friendliness. Also, sincerity and stability had significant effects on job responsibility and task significance had significant. Secondly, regression analysis was performed to identify the results of job involvement and customer orientation and the detailed verification results are as following; Satisfaction of customers' needs had significant effect on job attachment and job responsibility. In addition, service for response to customers' contacts meaningfully influenced job responsibility and task significance.

Assessing the Impacts of Job insecurity, Job satisfaction and Relationship with customers on Intention of Retention of Employees in Social Enterprises (사회적기업 근로자의 직무불안, 직무만족, 고객과의 관계가 재직 의도에 미치는 영향)

  • Lee, Eun Jung
    • Journal of Digital Convergence
    • /
    • v.11 no.12
    • /
    • pp.835-843
    • /
    • 2013
  • Despite their social mission, social enterprises work in the changing global economic environment and therefore face to comply with performance objectives. This situation means that human resources management strategy has a crucial role to play. Especially, the challenge in maintaining competitive efficiency depends on achieving a lower level of employee turnover. This study aims to investigate the role of job insecurity, job satisfaction, relationship with customers regarding the intention of retention among social enterprise workers. Data were collected in South Korea from 271 women employees in 36 social enterprises and the binomial logistic regression was used to assess the model hypothesized. As the result, social enterprise employees showed a considerably positive attitude toward the intent to stay their workplace. However, job insecurity appeared to have the strongest negative effect on the intention of retention, whereas job satisfaction and relationship with customers had the positive effects, above and beyond demographic variables and organization variables. The result suggested the human resource management can play a significant role in retaining social enterprise employees by reducing job instability and improving job satisfaction and customers management.

The Meditating Role of Job Satisfaction and Organizational Commitment in the Relationship between Each of Job Characteristics and Turnover Intentions of Shopping Center Employees (쇼핑센터 종업원의 개별직무특성과 이직의도 간의 관계에 대한 직무만족과 조직몰입의 매개작용)

  • Yi, Hee-Yeong;Lee, Myung-Kook
    • Journal of Global Scholars of Marketing Science
    • /
    • v.10
    • /
    • pp.27-43
    • /
    • 2002
  • The mediating role of job satisfaction and organizational commitment in the relationship between each of five job characteristics and turnover intentions was examined. Using Baron and Kenny(1986)'s approach for examining mediation hypotheses, results: (1) revealed that job satisfaction was a mediator in task significance-turnover intentions and autonomy-turnover intentions; (2) revealed that organizational commitment was a mediator in task identity-turnover intentions, task significance-turnover intentions, and autonomy-turnover intentions. The implications of the present findings were discussed.

  • PDF

Generational Differences between Nurses Focus on Work Value and Job Engagement (간호사의 세대 차이에 관한 연구 -직업가치관과 직무열의를 중심으로-)

  • Ahn, Sung Mi;Lee, Hyunsook Zin
    • Journal of Digital Convergence
    • /
    • v.18 no.9
    • /
    • pp.199-210
    • /
    • 2020
  • The objective of this study was to identify generational difference of work value and job engagement. Total 256 nurses participated in Korea. Analysis of variance(ANOVA) was conducted to investigate the generational differences of work value and job engagement and factors of work values influencing to job engagement was identified by multiple regression analysis. Nurses considered financial benefits, job security, and work environment as the most important thing and autonomy, possibilities of promotion, and contribution to society were considered less important in their work life. Y and Z-generation nurses respected more to interests at work and time availability for private life than X-generation in work life.

The Effect Of Leadership On Quality Of Service And The Job Satisfaction (리더십이 서비스품질 및 직무만족에 미치는 영향에 관한 연구)

  • Lee, Man-Ki
    • Management & Information Systems Review
    • /
    • v.30 no.4
    • /
    • pp.1-22
    • /
    • 2011
  • The role of call center as public organizations introduce call center in has become very important in public services. Especially the leadership of the middle management at the call center in public organizations has become very essential in accordance with the increase of role of teamleader or managers. For this reason, in this research we want to know not only the impact relation teamleader's leadership have on the quality of services and job satisfaction as call center counsellors feel but also the impact relation the quality of callcenter counsellor's services at callcenter have on job satisfaction, and the mediating effect of services quality is examined in the relationship between leadership and job satisfaction Analyses showed that teamleader's leadership have influence on callcenter counsellors' job satisfaction and the quality of services and the quality of employees' services have a positive influence on job satisfaction, the mediating effect of services quality is certified in the relationship between leadership and job satisfaction. Therefore, to encourage the teamleaders' leadership at callcenter, the empowerment and an appropriate compensation need to be provided. Also to improve the quality of employee's services teamleaders ought to run the reinforcing cooperation program or various incentive program and job education need to be encourage and aligned.

  • PDF

Feasibility and Reliability Analysis of Convergent Job Measurement Tool for Elementary School Health Teachers (초등학교 보건교사를 위한 융복합적 직무측정도구의 타당도와 신뢰도 분석)

  • Lee, Mi Joon
    • Journal of Convergence for Information Technology
    • /
    • v.9 no.9
    • /
    • pp.117-125
    • /
    • 2019
  • This study aims to evaluate of validity and reliability of the job performance tool already developed for the elementary school health teachers. 305 health teachers responded to the questionnaire composed of 50 items. The validity and reliability of the tool were verified by confirmatory factor analysis. That were composed of 8 sub-categories and had 4 factors. The importance, frequency, and difficulty of the four factors were classified according to the questionnaire criteria, but the importance of health promotion is classified as one new item factor. The statistical significance of the fit of the model was 3.664 (df = 246, p<0.001), RMSEA=0.09, NFI=0.85 and CFI=0.88. The internal consistency of the subscales was Cronbach's ${\alpha}$ of 0.88 to 0.96. The internal consistency of the subscales, Cronbach's ${\alpha}$ was 0.88~0.96. This study shows that the analysis tool for primary school health teacher is valid and reliable as a measurement tool.

Relationship between Autonomy and Task Significance and Creative Behavior in Military : The Mediating Effect of Self-efficacy (군대 조직 구성원의 직무자율성 및 직무중요성과 창의적 행동 간의 관계: 자기효능감의 매개효과를 중심으로)

  • Lee, Man Hee;Jeon, Ki Seok
    • The Journal of the Korea Contents Association
    • /
    • v.20 no.10
    • /
    • pp.580-592
    • /
    • 2020
  • The purpose of this study is to analyze the effect of job autonomy and task significance on creative behavior in military organizations, and to identify the mediating role of self-efficacy in the relationship among job autonomy and task significance and creative behavior. For this study, a survey was conducted for 559 officers and non-commissioned officers of the Army and the data was analyzed using AMOS. The results of the study have showed that job autonomy and task significance had a statistically significant effect on creative behavior and self-efficacy. Self-efficacy has also been shown to have a statistically significant effect on creative behavior. In addition, self-efficacy has been found to mediate the relationship between job autonomy and creative behavior and between task significance and creative behavior. This study has theoretical and practical implications in that it expanded the research results to military organizations that had been relatively insufficient, confirmed the leading factors and mechanisms of creative behavior in military organizations, and proposed various measures to induce creative action in military organizations. Based on these results, research restrictions and directions for further research were presented.