• Proceedings of the Korean Society of Computer Information Conference
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• 2012.07a
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• pp.119-122
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• 2012

오늘날 콜센터는 고객과 의사소통을 담당하는 비대면 접촉채널의 대표적인 조직으로 고객 접촉을 담당하는 인적자원에 대한 중요성이 날로 증대되고 있다. 이에 콜센터들은 고객응대에 적합한 지식 기술 태도 등 상담사의 전문성 강화를 위해 교육훈련을 꾸준히 계획하며 실행하고 있다. 본 연구는 콜센터에서 실시하는 다양한 교육훈련이 상담사들의 직무몰입과 어떠한 관계가 있는지를 알아보려는데 그 목적이 있다. 이를 분석하기 위하여 교육훈련에 대한 만족도, 성취도, 적용도, 기여도를 중심으로 직무몰입과의 관계를 회귀분석을 통해 살펴보았다. 분석결과는 다음과 같다. 교육훈련 만족도와 적용도는 직무몰입과 직접적인 유의미한 영향관계가 나타나지 않았다. 반면에 성취도와 기여도는 직무몰입에 유의미한 정(+)의 영향을 미치는 것으로 나타났다. 이러한 결과는 교육훈련과정에서 교육내용의 가치와 재미를 찾아 잘 이해하고 습득할 수 있도록 하여 성취도를 높여주고, 교육훈련을 통한 조직생활에 대한 기여도에 대한 인식을 높여줄 때 직무몰입이 높게 나타남을 시사한다.

• Industry Promotion Research
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• v.1 no.2
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• pp.19-25
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• 2016

This study analyzed the effect of education and training of small businessess on improving job satisfaction and job performance. The study results showed availability of training and sufficientness of practice hours affected job satisfaction, quality & availability of training and sufficientness of practice hours affected job responsiveness, information accessability of training, training place & facility and sufficientness of practice hours affected willingness to participate in training. Women and procuction worker had higher willingness to learn, yet who are in their 20s and continuously worked for 3-5 years had lower training satisfaction so it is recommended to improve it. This study provided implications for exploring effective factors to enhance company training performance and verified the effect.

• Proceedings of the Safety Management and Science Conference
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• 2012.11a
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• pp.279-291
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• 2012

본 연구는 중소기업에서 실시하고 있는 S-OJT 프로그램 구성요인이 직무성과에 미치는 영향을 검증하고 S-OJT프로그램의 효용성을 증진할 수 있는 구성요인과 실행방안을 연구할 목적으로 진행되었으며, 연구결과 S-OJT프로그램 구성요인은 교육훈련 성과에 영향을 미치며, 조직의 지원은 학습자의 특성과 무관하게 영향을 미치는 것으로 나타났다. 또한 학습동기가 낮은 경우, 교육훈련의 적절성과 환경에, 학습동기가 높은 경우에는 교육훈련의 훈련전문가의 역량이 성과에 중요한 영향을 미치는 것으로 나타났으며. 학습자 스스로가 학습능력이 높다고 판단하는 경우는 교육훈련 내용의 적절성이 교육훈련 프로그램 성과에 영향을 미치는 것으로 나타났다. 따라서 S-OJT 실시에 있어 조직의 지원은 프로그램 성과에 긍정적인 기여효과가 있으며, 훈련전문가의 역량은 현업적용도, 직무성과를 높일 것이다. 아울러 훈련프로그램의 성과를 제고하기 위해서는 학습자의 학습동기와 자기효능감을 높일 방안을 강구해야 한다고 볼 수 있다.

• The Journal of the Korea Contents Association
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• v.16 no.7
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• pp.42-49
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• 2016

Chinese state-owned companies play an important role in national economy. Since training ensure gaining capabilities of human resources, the companies emphasize the importance of training human resources, also invest a lot of resources on training. The aim of this study is to find out the effect of training on job satisfaction and the mediating effect of self-efficacy. A total of 299 questionnaires is collected from Chinese state-owned companies to collect data and for hypothesis testing. The results show that training has a positive influence on internal and external job satisfaction. It is also found that a mediating effect of self-efficacy between training and job satisfaction.

• The Journal of the Korea Contents Association
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• v.8 no.4
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• pp.255-263
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• 2008

The purpose of this treatise is to evaluate impact of education and training of travel industry's employees upon their job satisfaction and to seek for improving efficiency of such education and training and measures for personnel management. It is also to evaluate impact of education and training of travel industry's employees upon their job performance. Moreover it is attempted to make suggestions for emphasizing importance of developing potentiality of travel industry's employees and suggestions for enhancing job satisfaction of employees. Review on outcome of education and training of travel industry's employees revealed that improvement of their job satisfaction depends on contents of education and training and motivation for it, desire and ability for achievement. Also it depends on support from their superiors or colleagues and existence of environmental atmosphere. In future it is necessary to develop diverse education and training programs for the employees and not only travel industry but also competent government agencies should make long-term investment and support for fostering excellent employees in future.

• Review of KIISC
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• v.10 no.3
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• pp.63-74
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• 2000

정보보호관리자에 대한 직업교육훈련 프로그램을 개발하기 위해서 정보보호관리자에 대한 직무분석에 대한 체계적인 직무준석을 실행함으로서 정보보호관리자의 직무정의 직무흐름도. 직업명세서, 직무명세서, 작업명세서를 도출하였다 정보보호관리자의 직무는 4가지 책무와 13가지 작업으로 분석되었고 교육훈련 프로그램으로 18가지 교육내용과 7가지 교육과정이 제시되었다.

• Industry Promotion Research
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• v.1 no.2
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• pp.33-39
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• 2016

This study analyzed the effect of tax account office female workers' education and training on job performance. The study results showed that having active attitude after training, appropriacy of educational facilities, environment and time, helpfulness on improving job-related knowledge affected workplace satisfaction, appropriacy of educational facilities and environment affected job responsiveness. appropriacy of training time, helpfulness on one's duties, personal growth and improving job-related knowledge, having active attitude after training affected self-development effort. Consequently, adequacy and helpfulness of education and training significantly affected job performance. This study provided implications for analyzing the effect of the recognition of education and training on enhancing job performance in tax accounting industry.

• The Journal of the Convergence on Culture Technology
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• v.5 no.1
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• pp.305-310
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• 2019

The purpose of this study was to empirically examine what effects of education and training program factors such as content, method, environment and instructor on learning satisfaction, job satisfaction and organizational performance. The education and training program factors like content, method and instructor were found to significantly affect learning satisfaction and job satisfaction. But environment for that program had no significant effect on any of both the satisfaction.

• Industry Promotion Research
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• v.2 no.1
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• pp.85-91
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• 2017

This study analyzed the effect of NCS - based education and training of small and medium manufacturing on job performance. The results of this study were as follows: First, the effects of NCS education and training on job performance(p<.001, ${\beta}=5.130$) were analyzed. As a result, (p<.01, ${\beta}=3.783$) and on-the-job training had a significant effect on job attitude (p <.05, ${\beta}=-2.448$). (P <.01, ${\beta}=.740$), job skill and collective education (p <.01, ${\beta}=.459$), and job skill (P <.01, ${\beta}=.575$), job attitude and field training (p <.05, ${\beta}=-.320$), collective education and field training (p < .268) were found to be correlated. Third, the analysis of the effect of the age of general characteristics on job attitude showed that the fifties (3.75) had higher attitude than the 20s (3.44), 30s (3.26) and 40s (3.63). The purpose of this study is to investigate the effect of NCS - based education and training on the job performance of small and medium manufacturing industries.

• The Journal of the Korea Contents Association
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• v.13 no.11
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• pp.902-912
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• 2013

This study on the training of police officers job satisfaction and job performance is to identify the relationship. This study of 2012 Police Training Institute courses in related expenses 5 population in the process of initiation of a national police officer selection, and note that the sampling method used to extract a total of 300 samples, but the number of cases that were used in the final analysis, 268 people. Data processing by the SPSSWIN 18.0 factor analysis, reliability analysis, multiple regression, path analysis. Conclusions are as follows. First, the police officer's training affects job satisfaction. In other words, work-related, of course the more positive the evaluation of job training job satisfaction is high, education, the stronger the motivation and job satisfaction also higher education can be. Second, the education and training of police officers affects job performance. In other words, work-related, educational motivation, job training curriculum for the more positive job performance rating is also high. Third, the police officer's job satisfaction affects job performance. In other words, education can be a higher job performance and job satisfaction also high. Fourth, the training of police officers on the job satisfaction and job performance directly or indirectly affected. That is, the internal job satisfaction and job performance, job training parameters are the important variables.